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题型:阅读理解-七选五 难度:0.85 引用次数:80 题号:10719914

How to Make a Complaint in English

Most of us do not enjoy complaining. But sometimes we must do it to get a solution.    1    . An effective English complaint often has the following three steps.

Explain the problem

To do it effectively, you must use polite and respectful language.    2    .For example, if you are at a restaurant and the server forgets to bring your drink, saying “You didn’t bring my drink” may be too direct. It may sound critical and cause the server to become defensive. So you can use phrases to politely explain your problem.

State your feelings

This step is often not necessary.    3    . Some problems have easy and quick solutions. For example, politely telling people that they forgot something or overcharged you usually leads to a speedy solution. But imagine that you are receiving poor service.    4    . In these cases, you need to politely express how you feel.

    5    

The third step is to ask for action to be taken on the problem. This is an important step. Depending on who the listener is, you or they may need to ask someone else to take action.

A.Ask for action
B.Blame the problem on them
C.You should avoid complaining
D.It will depend on how bad the problem is
E.In English,polite language is usually indirect
F.Today,we will tell you how to make a complaint in English
G.Or,maybe there is a continuing problem in your apartment building
【知识点】 方法/策略

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【推荐1】Ways to Grow a Childs Love of Gardening

If you want your children to become ready, willing, and able gardeners, take steps early. It is not difficult, but you might need to change your thinking about children in the garden.     1    . He writes about gardening for the Associated Press. Lowenfels says that gardeners are made, not born. He suggests several ways to help turn a child into a gardener.

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The first step is to get your child interested in plants. This, he says, is getting more difficult because of competition from electronics.     2    . There they can smell the flowers and touch other plants. Next, let your child buy a plant. Lowenfels says he still remembers the first plant his father helped him choose when he was six years old. He says that plant, called a lantana (马缨丹), is where his love of plants and gardening began to grow.

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Children not old enough to care for a plant by themselves, need adults to teach them. This may be the best way to get children interested in gardening.     3     So, let them see how much you enjoy working with plants. Another great way to lead young people into gardening is to have them grow plants from seeds. This is very effective when the plants are things they like to eat. Carrots are favorites of many children.

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Don’t forget that children like responsibility. Find a gardening task that fits their age and is just for them. They can fill containers with soil.     5    . You can also show them how to provide the right amount of light.

Small children can help in other ways. Lowenfels says his first garden job at age 5 was deadheading dandelion flowers into a container. When his own children wanted to be in the garden, he gave them the job of hunting worms. Then they moved on to deadheading dandelions and pulling weeds.

A.Give them a job
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【推荐2】You might want to improve your personality if you just moved to a new school, got a new job, or simply because you want to be your best version of yourself. You can develop a warmer personality by taking the following steps.

Greet everyone with a smile.

The first and most simple step you can take to improve your personality is to give everyone a warm greeting.     1    

Keep your promises.

Those who have good personalities are often very reliable and trustworthy people. If you tell someone you’ll do something, don’t make excuses!     2     For instance, if you have a meeting set for 10 AM, arrive a few minutes early. This will show that you are respectful of others’ time.

Offer a helping hand to those in need.

    3     See someone struggling to get a book off a high shelf? Step in if you can. Or perhaps you’re on a bus and a woman with a cane enters. Offer her your seat! Personality is created in part by all of the kindness you show for others, so get started today!

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Another way of improving your personality is increasing your knowledge. Keep up with what’s going on by reading a few articles on your phone or open a novel and read a chapter or two.     5    

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(1).Train your brain to be optimistic.

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(2).    3    

We are constantly progressing and there should never be an end to learning. Being lifelong learners opens us up to so many possibilities. It makes life exciting and lets us look beyond our preconceived (预想的) ideas.

(3). Treat people with respect.

    4    . You surround yourself with positive people who truly love and respect you and that certainly is a healthy environment to be in.

(4). Learn to forgive.

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共计 平均难度:一般