Archaeologists(考古学家)have discovered at least 58 shipwrecks(沉船)filled with ancient objects near the islands of Fournoi in the Aegean Sea between Greece and Turkey. The discovery is believed to be the largest collection of shipwrecks ever found in the Mediterranean. They gathered there over a long time period, from time of ancient Greece to the 20th century. But most of the ships are from the time of the Greek, Roman and Byzantine civilizations.
Peter Campbell is leading the underwater research of the wrecks for the RPM Nautical Foundation, a group that studies ancient objects. He said, "The excitement is difficult to describe. I mean, it was just unbelievable. We knew that we had come across something that was going to change the history books. "
The international team began the underwater study in 2015. They found 22 shipwrecks that year. That number has climbed to 58 with the latest discovery. The team believes there are even more secrets lying on the seabed below.
Campbell called it "one of the top archaeological discoveries of the century". He told Reuters, "We now have a new story to tell of a trading road that connected the ancient Mediterranean. "
The wrecks and their contents show ships carrying goods from nearby areas like the Black Sea, Greece, Turkey, Armenia and Italy. Other goods come from places farther away such as Spain, Sicily, Cyprus, Egypt, the Middle East and North Africa.
The team has raised more than 300 ancient objects from the shipwrecks, including many tall jars(广口瓶)with two ears used by ancient Greek and Roman people to carry liquid.
Campbell said, "Those jars are used mainly for transporting liquids and semi-liquids in the past, so the goods it would be transporting were mostly wine, oil, fish sauces, perhaps honey." He added that fish sauce from the Black Sea area was rare and precious in ancient times.
1. How did Peter Campbell feel about the discovery of the shipwrecks?| A．Excited. | B．Shocked. | C．Confused. | D．Terrified. |
| A．22. | B．36. | C．58. | D．300. |
| A．Oil. | B．Wine. | C．Honey. | D．Fish sauce. |
| A．Seabed Secrets Attracted the Archaeologists |
| B．New Ancient Civilizations Were Discovered |
| C．Ancient Shipwrecks Tell Stories of Trade Roads |
| D．More Shipwrecks Exist in the Mediterranean |
相似题推荐
【推荐1】Lawns（草坪）are some of the most common things in the world until you really start thinking about them. That’s when you realize that they make no sense. Why do people keep these uninteresting, pointless little plants outside their homes? They’re not beautiful like flowers, they don’t provide food and you have to take care of them constantly.
Israeli bestselling author Yuval Noah Harari thought these deeds were weird too. He looked into their history and ended up with an interesting story.
No one considered putting patches of grass outside their homes in ancient times. That changed in the Middle Ages, when French and English kings and nobles started putting patches of grass at their castle entrances.
“Well-kept lawns demand land and a lot of work,” wrote Harari in his book. “In exchange, they produce nothing of value.” Peasants could never afford to waste their time or land on lawns, so these lawns were a perfect status symbol（身份的象征）for nobility（高贵）.
When the Industrial Revolution began in the 18th and 19th centuries, the middle classes started being able to afford their own suburban（郊区的）houses. And guess what became the suburban status symbol? A perfectly kept lawn.
The popularity of lawns continued to grow, taking over public event spaces and sports. In the past, people played sports on all kinds of surfaces—dirt, ice, sand. But in the last couple centuries, they made the switch to green grass.
“Grass is nowadays the most widespread crop in the USA after corn and wheat,” Harari continued. Lawns spread beyond Europe and the U.S, and they’re now status symbols around the world.
Suburban people may not realize it, but they care for lawns just because centuries ago, French and English kings wanted to show off by intentionally planting something useless. It’s strange that people should continue to spend so much time and money on what’s really a leftover（遗留物）from the Middle Ages. When you plan your house, you can shake off（摆脱）the cultural leftover and imagine for yourself a rock garden or some other new creation.
1. What does the underlined word “weird” in paragraph 2 probably mean?| A．strange | B．ordinary |
| C．beneficial | D．attractive |
| A．Environmental awareness. | B．People’s taste. |
| C．Cultural background. | D．Personal wealth. |
| A．Uncaring. | B．Disapproving. |
| C．Favorable. | D．unclear. |
| A．The Function of Lawns | B．The Value of Lawns |
| C．The History of Lawns | D．The Management of Lawns |
【推荐2】Marco Polo’s tales inspired European explorers to search for sea routes (路线) from west to east. However, businessmen and explorers from the East set sail from east to west many years before Columbus first did.
In ancient times, silk from China found its way over land to India, the Middle East, and Rome, along what became known as the Silk Road. But another trading route across the sea was also formed along the coasts of the Indian Ocean, centered around Ceylon. Here, businessmen from China and many other places met to exchange goods.
Later, the Ming Dynasty further developed relations with these regions. Between 1405 and 1433, seven large fleets (舰队) sailed west on voyages of trade and exploration. Under the command of Zheng He, they set sail from the South China Sea across the Indian Ocean to the mouth of the Red Sea, and then to the east coast of Africa. African royal families sent gifts such as giraffes as gestures of friendship in return for silk, and spices. Although China stopped further expeditions (远征) after 1433, these land and sea routes remained active for centuries.
To reach out across the sea remains a strong desire today. The ancient sea routes travelled by Zheng He are being revisited with the 21st Century Maritime Silk Road, which is part of the Belt and Road Initiative (一带一路倡议). The aim of this initiative is to encourage cooperation and trade across the historic Silk Road areas, and strengthen the relations between China and the rest of the world. China has poured billions of money in systems and services along these routes, which will help to greatly develop the whole area for the benefit of future trade and cultural exchange.
China has also joined its friends across the sea on other important projects. In recent years, China has joined other nations on several expeditions to explore the Arctic. From a scientific point of view, there is an urgent need to study the Arctic in order to understand climate change and its effects.
1. What do we know about the ancient sea routes?| A．The Silk Road existed longer than the sea routes. |
| B．It was Columbus who first explored the sea routes. |
| C．Businessmen travelled along the sea route for their king. |
| D．The sea route was extended along the Indian Ocean coasts. |
| A．They were stopped for economic reasons. |
| B．They were considered to be a waste of money. |
| C．They also had an influence on the world trade. |
| D．Seven large fleets set sail from the East China Sea. |
| A．To satisfy people’s strong desire and need. |
| B．To promote trade and develop friendships. |
| C．To understand the climate change and its effects. |
| D．To improve the system and service along the routes. |
| A．The Belt and Road Initiative. | B．The history of Silk Road. |
| C．Brave businessmen and explorers. | D．China’s exploration across the sea. |
【推荐3】We’ve been celebrating moms for thousands of years. Yet, the origin (起源)of day that belongs to mom actually comes hundreds of years later.
Philadephia,1876, Social activist Ann Jarvis was wishing for someone to honor moms during a Sunday school lesson. Her daughter, Anna Mane, took note.
On May 8 1907, Ann passed away. Anna was sad, but determined to make her mother’s dream come true.
Anna organized the first official celebration of Mother’s Mother Day on May 10 1908. Hundreds attended, but Anna didn’t. Instead, she sent 500 white carnation (康乃馨)flowers to all guests, as well as a letter describing how important the day was. Six years passed and Anna continued her fight for a national holiday.
In 1914, the U. S. President signed a law officially recognizing Mother’s Day as a national holiday. The first national Mother’s Day was held on May 10, 1914. And with that Anna realized her mother’s wishes. Mother's Day soon spread around the world.
But Big business saw the holiday as a chance for big returns. Anna intended for the day to be celebrated with mothers and families, while wearing white carnations. Soon, however, Mother's Day became combined with flowers, candy, cards and other gifts.
Anna spent her later years feeling angry at the corporate machine that had made money by taking advantage of her mother’s dream. She even tried to get the government to drop the holiday completely.
And by 1948, she was completely against Mother’s Day. She died later that year, aged 84. Anna never married, nor did she have any children. All she had was a dream and a wish from her mom.
That dream lives on, though she originally intended, and is still celebrated each year around the world. Commercialization(商业化) ruined the dream for Anna ,but we suppose the feeling behind Mother's Day lives on.
1. When did Mother’s Day become a national holiday?| A．In 1907 | B．In 1908 |
| C．In 1914. | D．In 1948 |
| A．Give flowers to moms. | B．Buy presents for moms. |
| C．Make wishes for moms. | D．Wear white carnations. |
| A．It’s worth celebrating | B．It’s already out of date |
| C．It keeps its original meaning. | D．Its celebration should be stopped |
| A．By the order of place | B．By the order of time |
| C．By giving examples | D．By raising questions |
【推荐1】Sometimes it takes a work of art to give the inspiration for advances in science. For example, Elon Musk’s dream of humans living on other planets was first inspired by Isaac Asimov’s Foundation book series. Amazon CEO Jeff Bezos is similarly a massive fan of the Star Trek television series. The series inspired him to found his very own space company Blue Origin, according to Forbes magazine.
Let’s explore some of the technologies from science fiction that have been brought to life.
● Remote control
Frank Herbert’s 1965 novel Dune features a small flying robot device that is piloted remotely, one of the earliest appearances of drones (无人机) in science fiction. With the first permit for commercial drone use in the US given in 2006, drones became a reality, and can now be found taking on multiple roles. They provide new angles for photography, help farmers maintain their crops and are used in the military. Jeff Bezos has even supported the use of drones to deliver packages for his company Amazon, unveiling a delivery drone back in 2019.
● From thin air
The television show Star Trek, first appearing on screens in 1966, inspired science. One of the most unexpected examples may be the 3D printer. In the program, a device can create any object desired within a matter of seconds.
Researchers at the University of California, Berkeley, US, developed a 3D printer in 2019 that shapes objects using rays of light. They have named the printer the “replicator”, the same name as the device in the program to show their inspiration. The device uses light to alter the density of resin (树脂), changing the material from a liquid to a solid in order to shape the desired object.
● Starting the heart
One of the first sci-fi novels, Frankenstein by Mary Shelley has had a huge impact on science. Earl Bakken, the inventor of the pacemaker (起搏器), a device placed into the chest that helps the heart to pump blood using small electrical impulses, was inspired by the 1931 movie adaptation of the book. “What intrigued me most was the creative spark of Dr. Frankenstein’s electricity,” Bakken told The Atlantic. Defibrillators (除颤仪), which restart the heart with an electrical current after a cardiac arrest (心脏骤停), also resemble the electric shock that gave the monster life.
| A．Star Trek | B．Frankenstein | C．Dune | D．Foundation |
| A．Watering crops. |
| B．Transporting packages. |
| C．Guarding military sites. |
| D．Snaping breathtaking pictures. |
| A．It can use any material to print. |
| B．It can create anything within minutes. |
| C．It can change the density of 3D printer. |
| D．It can turn a liquid into a solid using light. |
| A．The way Dr. Frankenstein used electricity. |
| B．The device Dr. Frankenstein placed into the chest. |
| C．The tools Dr. Frankenstein used in his experiments. |
| D．The material Dr. Frankenstein used to create the monster. |
| A．To show some scientific advances inspired by artworks. |
| B．To explain some functions of those useful equipment. |
| C．To offer some technologies used by medicine. |
| D．To introduce some interesting science fiction. |
【推荐2】The influence of America is increasing in my country. Spanish people drink Coca Cola, wear blue jeans, watch Hollywood movies, listen to American music, and eat fast food, and they do these things every day.
I think that American movies are a good way to spread American culture because people are often influenced by what they see in the movies. Most of the programs and documentaries(记录片) we watch on TV are from America, and most of the movies we go to see are made in Hollywood.
In the last few years, the government has tried to protect the Spanish movies. Now, in our cinemas, at least twenty percent of the movies which are shown must be from Spain or from other countries in Europe.
American culture is a part of Spanish life now. It’s certain that many things from America are as much a part of people’s lives as Spanish things. For example, Coca Cola is as familiar to everybody as any typical Spanish product. I’ve known about Coca Cola for my whole life.
However, it’s different with Western fast food. For example, I don’t think McDonald’s is as successful in Spain as it is in other countries. In my opinion, one of the reasons may be the lifestyle of the Spanish people, The Spanish people normally eat at home.
On the other hand, maybe McDonald’s hamburgers will eventually replace the famous Spanish tapas. It’s true that in every city in Spain you can find a McDonald’s, and it is more popular among the Spanish children than among the adults. In any case, it’s obvious that American culture is becoming more and more a part of our lives every day.
1. From the first paragraph we can know that .| A．the influence of America on Spain can be found everywhere. |
| B．most Spanish people don’t like to listen to their own music, |
| C．fast food spreads from Spain to the United States. |
| D．some Spanish actors go to America to improve their acting skills. |
| A．American novels. | B．Hollywood movies. |
| C．McDonald. | D．American music. |
| A．To protect foreign culture in Spain. |
| B．To earn more money from Spanish films. |
| C．To limit the number of foreign movie. |
| D．To unite European Communities. |
| A．The name of a drink. | B．The name of a restaurant. |
| C．A clothing brand. | D．A certain kind of food. |
【推荐3】A widow with a fish to fry
A YOUNG WOMAN WALKS INTO THE BATHROOM of her Beijing apartment. She plans to ask her husband about their coming vacation, but notices he's facedown in their bathtub. Jokingly, she asks him if he's trying to wash his hair. No answer. He's dead.
These first pages of An Yu's novel, Braised Pork, sound like a domestic thriller. The dead husband . A fancy apartment. And a wife who shows that even if she's shocked by the unexpected death, she wasn't happy with her marriage to begin with. Yu writes, “He had betrayed（背叛）and deserted her."
But then, as she waits for the ambulance, Jia Jia discovers a picture of a strange fish-man left near her bathtub. She remembers her husband describing the creature on a trip to Tibet—it had shown up in a dream. Jia Jia doesn't know it yet, but the drawing will take her miles from home, changing what she knows to be true about herself. It's this experience that changes Braised Pork into an original narrative（叙事）one that doesn't fit into any genre（体裁）.
As JiaJia picks up the pieces of her life, she wonders how much of herself she suppressed （压 抑）to please her husband. She was once an artist, but her husband discouraged her from running after her dream. Now she can explore those desires alone, though .
ANOTHER AUTHOR might have chosen to follow a young widow on a journey of finding love after loss. But 28-year-old Yu smartly decides not to. Instead, she uses Jia Jia as a way to explore the anxiety of contemporary womanhood. Jia Jia does want to find love again, which is only a small part of the story. Yu leaves room for her to begin a more material search: uncovering the meaning behind the picture beside her husband's dead body.
There are some images that make us so uncomfortable. It's impossible to look away from them. For JiaJia, it's the fish-man at first, and then more memories of the past, which interrupt her present. In Braised Pork, Yu raises questions about why we keep an eye on those moments-and how they might relate to the company we wish for.
1. What's the genre of the novel Braised Pork?| A．Mystery. | B．Narrative. |
| C．Domestic thriller. | D．None of the above. |
| A．lonely and suppressed. | B．innocent but unlucky. |
| C．humorous and independent. | D．talented and passionate. |
| A．Jia Jia and Yu both wish for company |
| B．Jia Jia would rather live in the past than in the future |
| C．Yu uses Jia Jia to explore the anxiety of contemporary womanhood |
| D．The novel is mainly about a young widow finding her true love after loss |
| A．Yu uses uncomfortable images to catch reader's attention. |
| B．The picture of a strange fish-man will take Jia Jia away from home . |
| C．Jia Jia can take up art again after her husband's unexpected death. |
| D．Jia Jia isn't satisfied with her marriage due to her husband's betrayal. |
【推荐1】There is a very special wolf that lives in Africa.They are actually called the African wild dogs,or painted dogs.
These animals live in open woodlands, or in the plains of Africa. Today, however, most of the animals can be found in eastern or southern Africa. These animals are beautiful. They have rounded ears instead of pointed like most dogs, and they have four toes on each of their four feet, also a unique characteristic because other dogs have five. Their fur is always different from each other. The fur is usually a combination of black, brown, red and white, and sometimes even yellow. No wonder they’re called the painted dogs.
The African wild dog is a very social animal. They live in groups and have numbers from five to about twenty. The members of a group are always very close to one another. They communicate in their own language or body language. When someone is very old or sick, the others will help, and they are willing to share the food with the elders and with those who are weak, which is what we should learn from.
The family does everything together, from raising young, to sleeping together, to hunting. When they hunt, they will work together using team work to kill animals that are larger than them.
They sometimes hunt farm animals. This is unfortunate, because both poachers, and people who own farms shoot the painted dogs who are just trying to survive.
Before, there used to be many large groups throughout the land, but now the African wild dog is very rare. They are also losing their population because of their own loss of habitat thanks to human’ s farming and forest cutting.
1. From the passage we learn that the African wild dog .| A．lives in the north of Africa | B．has sixteen toes altogether |
| C．has pointed ears like most dogs | D．lives in forests in groups |
| A．They all have colorful fur. |
| B．The dogs in the same group are of different colors. |
| C．Artists love to paint them in different colors. |
| D．None of them has the same color. |
| A．They always do everything together. |
| B．They help the sick, the elderly and the weak. |
| C．They are always very close to one another. |
| D．They communicate in their own language. |
| A．Poachers kill some of them. | B．They are short of food sometimes. |
| C．They are losing their habitat. | D．Farmers shoot some of them. |
| A．The Travelers. | B．Fashion Weekly. |
| C．Animal World. | D．Star Magazine. |
【推荐2】MIND YOUR BODY
Your life — Live it well SUNDAY 1 APRIL 2016 Time: 3:00 pm-5:00 pm Is your daily life being affected by knee pain? Can’t perform simple tasks? Can’t enjoy outdoor life? Pain when walking? DON’T LET PAIN RULE YOUR LIFE! PUBLIC FORUM (论坛) Find out how to deal with knee and joint pain in this public forum conducted by a team of 5 doctors from Glen-eagles Hospital. Participants will receive a free book on orthopaedics (整形外科) worth $20 and refreshments. Gleneagles Hospital, 6A Napior Road. Level 3. Lecture Hall 3. To register, call or SMS 98712244 Free for the first 50 registered participants $5 to be charged for the subsequent 50 participants. | Fackbook: HEALTH Any health related problems? You can log on to Fans of Mind Your Body Facebook page to see the various health issues being discussed. Fans for Mind Your body in Facebook stand to win a prize if they contribute the best idea on a discussion topic of the week. They have to first “Like” the Mind Your Body Facebook page to post comments on it. Selected comments will be published. Fans will discuss what type of food and drink diabetics should consume to keep their blood sugar to an even keel. Please refer to the website for more details: www.facebookcom/ MindYourbody Prize sponsored by Singapore General Hospital |
Neuro Spine Pain Centre Dr Premium Wong (Director of Spine and Pain Services) No surgery！ ● Back Neck Pain Programmes ● Spine (脊椎) & pain injections ● Artificial Disc Replacement Programme #11-02 Mt Elizabeth Hospital. Tel 68340923 neurospinecentre@hotmail.com www.spine-neuro.org | SATURDAY 4 FEBRUARY 2016 Time: 9:00 am-11:00 am Venue: Changi General Hospital, Level 4 Conference Room Take by a Specialist Orthospaedic Surgeon — Dr Vincent Tan Don’t suffer in silence Do you suffer from sports injuries, spine pain, osteoporosis (骨质酥松), shoulder pain or fracture (骨折)? Come and find out what can be done ＆meet “Singapore’s oldest marathon runner” Bone Density Scan could be booked on that day at only $20. The talk is free to all Singaporean citizens above 18 Pre-registration &enquiries via email drivincentan@changihaspital.com |
1. The total capacity for the public forum on knee and joint pain is _________ people.
| A．5 | B．20 |
| C．50 | D．100 |
| A．Mt Elizabeth Hospital. | B．Glen-eagles Hospital. |
| C．Changi General Hospital. | D．Singapore General Hospital. |
| A．Any Singaporean can attend Dr Tan’s talk free-of-charge. |
| B．Participants of public forum can get a book $20 cheaper. |
| C．People “like” the Mind Your Body Facebook page can win a prize. |
| D．People can book the Bone Density Scan on Feb 4th a special price. |
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1. How much should people pay for a month if they buy the newspaper for a half year?
| A．About $ 22. 7. | B．About $ 25. |
| C．About $ 25. 3. | D．About $ 26. 2. |
| A．Send an email or print a note. |
| B．Enter “edit your shopping cart". |
| C．Enter the gift giver's address. |
| D．Add the magazine to their cart. |
| A．Make some money. |
| B．Get recent news. |
| C．Take daily pictures. |
| D．Learn simple formats. |
| A．An advertisement. | B．An introduction. |
| C．A report. | D．An announcement. |
【推荐1】Tired of his staff always keeping checking emails and the sound of their smart phones, Paul Devoy decided to ban all phones, tablets and laptops from meetings. He says meetings have become much more productive.
It is true that the sound of the phones has a harmful effect on our ability to concentrate. One Standford University study shows that people who regularly deal with electronic alerts and messages do not pay attention or control their memory as well as those who concentrate on doing one thing at a time.
Mr Devoy introduced his ban on technology in meetings, but he says exceptions are made if important personal calls are expected.
''These things need to be reasonable, '' he says, adding he was surprised to find that his staff all accepted the ban and some were even enthusiastic about the ban.
Mr Devoy has gone a step further in his purge(清除)of technology. He has banned PowerPoint presentations from meetings, and finds that discussion now flows more freely.
Nena Chaletzos, leader and founder of online travel start-up Luxtripper, is also a supporter of tech-free meetings. She runs her company’s weekly meeting without phones or laptops. Instead, for the one-hour meeting, her team of eight are asked to bring along the A3 whiteboard they have each been given, on which they write meeting notes and action points. At the end of the meeting, everyone's actions for the week are agreed. The whiteboards are kept on show and tasks are erased as they are completed.
''I tell them to bring their ideas and brains to the meeting, not their technology, '' Ms Chaletzos says. Once the meeting went on for three hours, discussion is now so much more focused and productive that it can be kept to a strict 60 minutes, she says. At first, the staff worried about customers being unable to reach them, but Ms Chaletzos told them that all they needed was a warning. An unexpected result, she says, is that meetings are much more friendly and open.
Technology is still very much used at the start-up but only at the right time. For example, Ms Chaletzos' team use Slack, which has helped end the need for other meetings.
1. Why did Paul Devoy ban phones from meetings?| A．Because his staff wasted too much time on emails. |
| B．Because phones weakened his staff's ability to focus. |
| C．Because he doesn't like the sound of smart phones. |
| D．Because his staff are buried in their personal affairs. |
| A．introduce Nena Chaletzo's decision |
| B．prove the harm the sound of smart phones causes |
| C．show Paul Devoy's decision is right |
| D．give a similar story to the one mentioned above |
| A．the person must be Paul Devoy himself | B．other staff will ask for the same right |
| C．something important must happen | D．Paul Devoy will punish the person |
| A．disagreed and stopped working | B．were happy to observe the ban |
| C．thought that he would fail | D．disappointed him a lot |
【推荐2】We had a military training for a whole week in late August after stepping into our new senior high school. The military coaches were all strict with us. Frankly speaking, we all felt very tired, and even had pains in our legs. However, we all persisted in practising, and felt satisfied with ourselves eventually.
In the morning we arrived at the playground in lines on time. Then you could hear our military coaches shout at the top of their voices“Stand at attention”, “Stand at ease”,“Turn left”,“March”,“Run…”, All the students were practicing carefully. Exhausted as we were, none of us asked to have a rest, none of us complained, none of us wanted to drop out. Under the blazing sun, despite high temperature and thirst, we stood still for an hour with sweat dripping down from our faces all the time. In the moonlight, we played games heartily, bursting into laughter now and then. On the grass, divided into two groups, we competed to sing encouraging military songs in high spirits one after another. At the meeting, hearing their moving speech, we felt regretful for wasting time before. At that time we realized we should have been grateful to our parents and teachers, with tears in our eyes. And we all made up our minds to study harder. On the afternoon of the last day, our principal sang high praise for our behaviour, and encouraged us to keep this persistent spirit in future.
Though this military training is a tough experience, we challenged ourselves and overcame those difficulties. We felt proud from the bottom of our hearts. There is no doubt that this military training has left a deep and durable impression on me, on all my classmates.
1. How does the author like this military training?| A．Tiring and disappointing. | B．Enjoyable and comfortable. |
| C．Meaningful and fruitful. | D．Surprising and exciting. |
| A．They had some difficulties in practicing. |
| B．They always practiced without difficulty. |
| C．They made every effort to practice and behaved very well. |
| D．The principal hoped to praise them in person. |
| A．Persuade him or her to study hard. |
| B．Advise him or her to run regularly on the playground with some military coaches. |
| C．Try to make the principal praise him or her. |
| D．Encourage him or her to take military training seriously, and finish it successfully. |
| A．Some Strict Coaches | B．A Far-reaching Experience |
| C．Persistence Is Important | D．A Difficult Period |
CLAIM AL54323432 — STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim. However, I wish to tell you how upset I have been by the way your Claims Assessor Mr. Michael Tan handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan's letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe’s charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe.
I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue.
I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future.
Yours sincerely,
Mrs. Richard
1. The author writes this letter to _____.| A．complain about a mishandled case | B．inform the manager of a payment |
| C．demand an apology from Mr. Watson | D．require the manager to fire Mr. Tan |
| A．Mr. Tan | B．Mrs. Richard | C．Mr. Watson | D．Mr. Ashe |
| A．her policy doesn't cover some of the items | B．the contractor overcharged her for the work |
| C．Mr. Watson doesn't take the matter seriously | D．she spent too much money fixing her garage |
| A．welfare organization | B．nursing house |
| C．insurance company | D．local affairs office |
