Amanda had just come home from school. Exhausted but looking forward to receiving an email from her friend in New Zealand, she turned on her computer and waited impatiently for it to start up. As she waited, she began thinking about the times she spent with Bridget, her best friend, since primary one. Just then, an envelop popped out on her screen. Amanda sat up and clicked on the “Inbox” bar, expecting to see her friend's usual email.
Amanda was surprised to see the email address belonging to Bridget's brother in bold at the top of a row of emails in her inbox. He seldom wrote to her because he was much older and they had nothing in common. A feeling of dread passed through her but she ignored it.
“It was probably nothing,” she said as she clicked on the email. What she saw was totally unexpected. It was a short email. He simply said that Bridget had been in a serious car accident and was hospitalized in the intensive care unit. He would write again later. Amanda's jaw dropped and her fingers that had been so busy clicking the mouse buttons earlier slid off the computer table.
At a loss as to what to do, Amanda hurriedly typed an email in response. She asked Bridget's brother for more information about the accident and Bridget's condition. Amanda's eyes brimmed with tears that threatened to flow down her cheeks. She could not help remembering that Bridget had told her of her plans to return to Singapore to visit her. She wanted to call Bridget’s brother immediately but it was only then that she realized she did not have his number.
Sitting up, she clicked on the 'Inbox' bar to check her incoming message again. However, the sign 'No New Message' flashed at the bottom of her screen.
1. What can we know about Amanda from Paragraph 1&2?A.She missed her best friend Bridget very much. |
B.She was happy to hear from Bridget’s brother. |
C.She hasn't contacted her friend Bridget for long. |
D.She has never heard from Bridget’s brother before. |
A.Loneliness. | B.Fear. | C.Regret. | D.Relief. |
A.Excited. | B.Disappointed. | C.Surprised. | D.Concerned. |
A.A Shocking Email | B.A Car Accident |
C.A Terrible Day | D.A True Friend |
相似题推荐
【推荐1】Receiving the call to inform her she'd been accepted into a drama school, Crystal Marshall felt like all her dreams were eventually fulfilled.
Four years ago, the ambitious actress developed a facial tumour; her confidence was destroyed and she feared she might never dare brave the stage again. However, despite going through dramatic facial reconstruction and seven rounds of chemotherapy, the determined 22-year-old never gave up and will now attend the London Academy of Music and Dramatic Art. And Crystal is now sharing her story on her blog to help others feel less lonely and even has her sights set on becoming a real-life superheroine.
"After I had operations for my cancer in 2017, I thought my acting career was over. When I went to the toilet, it was awful to see myself in a mirror. I couldn't even cry because my face was so swollen and my eyes were so closed. It made me feel really lonely. So it's amazing now that I've actually achieved my dream of getting a place at a drama school."
Crystal first realized that something was wrong on Mother's Day 2016. In April 2016, Crystal was diagnosed with osteosarcoma—a type of bone cancer—in her cheek and started chemotherapy straight away. After her chemo finished in January 2017, Crystal was then transferred to University College Hospital in London, where she had three operations. "And it has worked because now I'm cancer free and I'm so grateful for that."
In May 2017, Crystal set up a blog to help others in her position feel less lonely. Crystal has also been involved with the Teenage Cancer Trust. And a turning point came in 2018 when she got involved with their Find Your Sense Of Tumour residential weekend. "Each hospital had to do a show and the theme was 'circus'. I was chosen to be a ring master but I hadn't acted for two years. I had a new face and I was so ashamed of how I looked. So I had my hair covering my face to hide it. But I didn't want to let people down so I did it and even though my heart was dropped to the floor and I was sweating, I came off feeling so proud of myself. It's amazing to see that powerful picture of me in that costume."
1. What was Crystal's dream?A.To help those in her situation. | B.To study medicine to cure cancer. |
C.To be a super star on screen. | D.To be admitted to a drama school. |
A.She had to put up with others’ tease. | B.She didn’t have anything to appreciate. |
C.She suffered physically and mentally. | D.She was cut off from the outside world. |
A.She was consumed with nervousness. | B.She couldn’t be any clumsier on stage. |
C.She was ashamed of her performance. | D.She was possessed by the desire to win. |
A.Critical. | B.Appreciative. | C.Skeptical. | D.Tolerant. |
【推荐2】As an engineer, building things was Liang Kaiyu’s hobby in his spare time. When he saw that a foreign engineer had developed an autonomous e-bike, he decided to build one himself. But when testing his self-built automatic electric motor in January 2020, an explosion occurred, and he lost his left leg below the knee. About two months after the accident, he got his prosthetic limb (假肢).
On short-video platforms, Liang saw many people with physical challenges who live no differently from other people. They ride bicycles, dance and even ski, using their prosthetic limbs. Inspired by them, Liang started to post videos about his daily life to inspire more people. Since then, he has used his engineering skills to make his prosthetic limb more comfortable and powerful than a real leg.
He tried to upgrade his high-tech prosthesis, including fitting a shock absorber and putting in a charger port. One of the latest upgrades is the addition of colored LED lights to his running blade. The LED lights can be connected via Bluetooth to a smartphone and change color as they react to music. Through design, modeling and manufacturing, he made a device that can connect the socket (承窝) of the leg with the prosthetic knee. With the small device, he can take the leg off in one second. Moreover, to better learn about the structure and system of the prosthetics, he took apart some secondhand prosthetic limbs that were made in China and abroad, which cost him a lot of money.
“These high-tech prosthetics are comfortable and safer to wear. They can boost confidence with every step. But the only thing is that the cost is unaffordable for most families,” Liang says. He adds that due to the small group of consumers, there are few companies in China investing in the research and development of such prosthetics. To advance functional performance and help amputees (截肢人士) maintain or regain their freedom of movement, Liang has provided his experience and suggestions for several prosthetics companies.
“If there is a good opportunity, I want to make high-tech prosthetics accessible and affordable to more amputees in China,” Liang says.
1. What happened to Liang in January 2020?A.He fell off an autonomous e-bike. | B.He got injured in an accidental explosion. |
C.He suffered from serious knee pain. | D.He lost his left leg in a motor race. |
A.A kind of LED light that has been designed to do a particular job. |
B.A Bluetooth that has been designed to do a particular job. |
C.A piece of equipment that has been designed to do a particular job |
D.A smartphone that has been designed to do a particular job. |
A.They give users limited freedom of movement. | B.They take much time to produce. |
C.They are quite heavy for amputees to wear. | D.They are too expensive. |
A.Creative and helpful. | B.Humorous and patient. |
C.Generous and cautious. | D.Honest and courageous. |
【推荐3】2002 it was, and I, a young girl who set out with the idea of getting my own library card, was permitted by my mother, Nichelle Nichols, to walk the mile from Prince George to the library in nearby Port Perry.
Down the street from Port Perry High was the library—a dark-brown brick building, imposing to a child of only seven years old.
To the left of the sidewalk was a series of steps that I climbed to push through a heavy door into a very large room filled with books. To an older lady I said, “I’d like a library card, please.”
She replied, “The children’s section is downstairs.”
“But I want adult books, because I can read.”
“Well, you are a child. You can’t get a card up here.”
“I’m six and I can read and write.”
“Go along child,” she said in a pleasant but authoritative voice.
I found the side door and walked in, seeing short and low shelves full of children’s books. Upon opening one, I read, “See Spot run. Run Spot. Run.” I opened another book. It read, “Once upon a time there was.” Sighing quietly, I walked out and back up to the main desk. By now, it was getting dark and I had to hurry.
“You’re back.” said the librarian.
“Yes. I will make you a deal. You hand me any book you like. If I can read a paragraph in it, you’ll give me a library card.” Shrugging (耸肩) happily, she handed me a thick book, I opened it and began to read. When I finished, the lady took the book back without a word.
I waited for a while and finally the lady stood up, handing me two cards. On one was printed the days and times the library was open to adults, and on the other were the precious words, Bonita Sue Nichols. I thanked her and quickly left the library.
1. What was the librarian’s response to the author’s request at first?A.She made fun of it. | B.She turned it down. |
C.She took it seriously. | D.She considered it reasonable. |
A.Childish. | B.Outdated. | C.Short. | D.Strange. |
A.She took pity on the author. |
B.She was eager to get off work. |
C.She found the author a good reader. |
D.She was moved by the author’s courage. |
A.Courage is a solution. | B.Age is a restriction. |
C.Optimism leads to success. | D.Ability opens a door. |
【推荐1】The bird dropped like a rock. Before lowering the gun, I realized what I’d done—I’d killed my first animal. I rushed into the brush, praying, “Oh God, please don’t let it be dead.” The pigeon lay there with blood out of its beak (喙), feathers scattered about and its head bent lifelessly to the side. After burying it, I hurried home and went to hide my gun in my room.
I was dead silent at dinner. I felt as though every time I lowered my head, Dad was looking at me, but whenever I stole a glance in his direction, he seemed simply to be paying attention to his food. Mom finally uncovered the main dish—chicken. The dead pigeon appeared in my mind so that I almost threw up on the plate. Pushing my chair back and I ran to my room. My head buried in my pillow, I felt Dad rubbing my back. My tears slowly disappeared and I cleared my throat. “I shot a pigeon today,” “Oh?” my father replied, his expression unchanging.” And how did it feel?” “It felt... awful,” I answered.
“I’m sure it did. That’s one of the reasons I said you shouldn’t shoot birds.” I glanced at him,” Are you going to punish me?”
“Well, you misused your BB gun, and you disobeyed me. What you need is to always remember how bad it felt to kill that poor bird. Somehow, I think you will. ”And, patting me on the shoulder, he said, “Now let’s go to get dinner.”
Little did I know that my father was right before this. I would remember killing that bird along with a lot of other things for the rest of my life.
1. How did the author feel just after realizing having killed the bird?A.Upset and despair. | B.Delighted and proud. |
C.Tired and sad. | D.Scared and regretful. |
A.He had something urgent to do. |
B.He didn’t like chicken at all. |
C.He thought of the killed bird. |
D.He was afraid to face his parents. |
A.To take away the author’s gun. |
B.To criticize the author seriously. |
C.To require the author to obey him forever. |
D.To ask the author to remember killing the bird. |
A.He was satisfied to see the author hide his gun. |
B.He didn’t want the author to waste time playing. |
C.He used his special way to teach the author a lesson. |
D.He was tolerant of any of the author’s mistakes. |
【推荐2】It was my first day at school in London and I was half-excited and half-frightened. On my way to school I wondered, what questions the other boys would ask me and practiced all the answers, “I am nine years old. I was born here but I haven’t lived here since I was two. I was living in Farley. It’s about thirty miles away. I came back to London two months ago.” I also wondered if it was the rule for boys to fight strangers like me, but I was tall for my age. I hoped they would decide not to risk it.
No one took any notice of me before school. I stood in the centre of the playground, expecting someone to say “hello”, but no one spoke to me.
My teacher was called Mr Jones. There were 42 boys in the class, so I didn’t stand out there, either, until the first lesson of the afternoon. Mr Jones was very fond of Charles Dickens, so he asked several boys if they knew Dickens’ birthplace, but no one guessed right. A boy called Brian, the biggest in the class, said, “Timbuktu”, and Mr Jones went red in the face. Then he asked me. I said, “Portsmouth”, and everyone stared at me because Mr Jones said I was right. This didn’t make me very popular, of course. “He thinks he’s clever,” I heard Brian say.
After that, we went out to the playground to play football. I was in Brian’s team, and he obviously had Dickens in mind because he told me to go in goal. No one ever wanted to be the goalkeeper.
“He’s big enough and useless enough,” Brian said when someone asked him why he had chosen me.
As the boy kicked the ball hard along the ground to my right, I threw myself down quickly and saved it. All my team crowded round me. My bare knees were grazed and bleeding. Brian took out a handkerchief and offered it to me.
“Do you want to join my gang (team)?” he said.
At the end of the day, I was no longer a stranger.
1. Which question didn’t the writer prepare to answer?A.How old are you? | B.Where are you from? |
C.Do you want to join my gang? | D.When did you come back to London? |
A.boys were usually unfriendly to new students | B.the writer was not greeted as he expected |
C.Brian praised the writer for his cleverness | D.the writer was glad to be a goalkeeper |
A.reliable | B.nervous | C.important | D.noticeable |
A.he was in Brian’s team | B.he was no longer a new comer |
C.he was beginning to be accepted | D.he pushed a player in the other team |
【推荐3】17-year-old Tibetan girl Cigla is a freshman at Nagqu No. 2 Senior High School in Lhasa, which sit 3,650 meters above sea level. She now plays point guard for the school’s 12-member female basketball team.
“Practice makes perfect. You get used to the altitude when you love the sport and train hard enough,” said the potential basketball star, who has been crazy about the sport since taking it up three years ago.
With outstanding speed and accurate passes, she never fails to shine on the basketball court, even when she competes against the boys. Though she is a freshman in high school, Cigla already has a clear picture of her future--entering a sports college to study basketball. In the eyes of Cila, who comes from a poor herder’s (牧民的) family in northern Tibet, studying in Lhasa, the most developed city in this area, has made it much easier for her to realize her basketball dream.
With an average altitude of over 4,500 meters. Nagqu is among the most uninhabitable places in Tibet. Low-oxygen environments and extreme weather have long influenced the health of Nagqu students, hampering the development of primary education in the area.
Like Cigla, many students at the school are from poor farmers’ and herders’ families. Dawa Droma, a senior student also on the school’s female basketball team, recalled, “I had never touched a basketball before that game but joined the class team anyway. When I scored and heard my classmates cheer for me, I couldn’t feel more proud. That’s how I fell in love with basketball and why I never looked back.” Reflecting on the influence of basketball on her life, Dawa Droma said the sport had helped her get fit and build up confidence over the years. “Meeting players from different schools has certainly made me a more outgoing person,” she said.
1. What do we know about Cigla from the text?A.She loves playing basketball but dislikes training hard. |
B.She is in Grade One at a senior high school at a high altitude. |
C.She’s been crazy about playing basketball since she was 12 years old. |
D.She’s got used to the altitude because she has lived there for years. |
A.Her school’s location. | B.Her clear plans. |
C.Her family background. | D.Her entering a sports college. |
A.promoting. | B.maintaining. | C.interpreting. | D.preventing. |
A.Dawa Droma barely feels proud when scoring. |
B.Dawa Droma has been affected by basketball greatly. |
C.Playing basketball improves Dawa Droma’s sense of touch. |
D.Players from different schools have become Dawa Droma’s friends |
【推荐1】Getting good at a sport is difficult enough. Mastering one and then reinventing yourself after moving halfway across the world is another story, but Abigail Fernandes is doing just that. The 17-year-old student was a good shooter while studying in Britain. But when she moved back to Hong Kong, China, life suddenly felt a little empty without the eight hours a week of shooting training she’d become used to.
“I decided to go for a sport that might help me get fitter and allow me to protect myself in the future,” she explains. With its high intensity exercise, and chances to build strength, boxing fit the bill perfectly.
“Boxing teaches you patience, but best of all, a hunger to learn,” she said. “The values and lessons the sport teaches you can all be used in both your day-to-day life and education.”
Now, she has been boxing for just a little more than three years and loves the challenges that this sport offers. She trains 10 hours a week with her coach Jim, who has helped her to grow as an athlete (运动员) and a person.
Though she has made great progress, she thinks being able to deal with hits in the ring is her biggest challenge. “When you get hit in the ring, it’s so easy to burst into tears and give up, but this gets you nowhere,” she says. “I want to be able to take hits and accept them. These are skills that can only be learned through countless sessions of sparring (轻拳出击). The first time I sparred I cried, so I’m proud of myself for never turning down a sparring session,” she says.
Abigail says that though her training is pretty boring, she’ll keep practicing as she looks for a competition where she can put her skills to the test. “I have a long way to go,” she says, “but I want to learn everything this sport has to offer!”
1. When did Abigail start boxing?A.When she studied in Britain. | B.Before she became a shooter. |
C.After she came back to China. | D.While she traveled half the world. |
A.To protect her family. | B.To prove her athletic ability. |
C.To earn a living in the future. | D.To make her healthy and strong. |
A.It is too dangerous. | B.It is a waste of time. |
C.It changes her values. | D.It helps her in many ways. |
【推荐2】If you are a teenager without a job,you probably do not have much extra money. Sometimes parents will give their children a weekly pocket money for doing small housework,but it is often not enough once the children grow into teenagers and want to do things with their friends all of the time. How to make money is an important thing for teens to learn. If you’re wondering how a teenager can make good money,some ideas might be:
Getting a part-time job at a local restaurant or store is always a sure way to make money as a teen. But getting a job somewhere like this might be hard,considering mangy jobs in local stores are being taken by adults more and more often. Babysitting is always a good way to make money as a teenager,and finding jobs as a babysitter is often easier than finding a job at a stores.
Doing landscaping(绿化)is something that most adults do not like to do,and teens can usually find jobs around their neighbourhood doing the landscaping of friends and family.
Some teens are good at something such as writing or photography. These teens can make money by doing things such as writing articles for newspapers or magazines or selling their photos online.
Teens who live in a country area can try raising their own animals such as chickens,and selling them or their products.
Looking for jobs can seem hard at first ,but if you have a try ,it should not be too hard to find a job or way to make money.
1. What problem do teenagers have to face when finding a job in local stores?A.Low pay. |
B.Heavy word. |
C.Long working hours. |
D.Competition with grown-ups. |
A.Babysitting. | B.Doing landscaping. |
C.Selling photos online. | D.Raising animals. |
A.Most grown-ups hate doing landscaping. |
B.Getting a part-time job is hard for teens. |
C.Pocket money form parents is often enough for teens. |
D.Looking after babies is easier than serving customers in a restaurant. |
A.The Necessary Skills to Make Money |
B.How Important Is Money to a Teenager |
C.How Can a Teenager Make Extra Money |
D.Teenagers Should Depend on Themselves |
【推荐3】For decades, doctors have warned patients that too much salt can be bad for the heart. Heat attack has long been considered a grown-up problem, but a new research suggests that salt is starting to affect children. Eating too much salty food when you're young can lead to health problems later.
Salt is made up of two elements: sodium and chlorine. Dietary guidelines recommend that adults and kids aged 9 — 13 shouldn't consume more than about a teaspoon of salt daily. The average American eats twice this amount. This worries doctors because too much sodium results in the body producing more blood. To pump the extra blood, the heart has to work harder. This causes a rise in blood pressure a measurement of how stressed the heart is. High blood pressure often leads to heart disease.
A kid with high blood pressure is more likely to become a grown-up with high blood pressure. Reducing salt might also help stop childhood obesity (肥胖). British researchers recently found that kids who eat less salt also drink fewer sugary soft drinks. Drinking fewer fizzy drinks makes kids less likely to gain weight, become obese and develop high blood pressure.
Salt can affect more than just your heart and weight. A recent study found that a growing number of kids in the US are suffering from kidney stones. This painful condition usually affects people aged over 40. Now, kids as young as five are getting it.
Cutting down on salt can be hard, but you can retrain yourself to prefer less salty food. The best way to reduce the amount of sodium you eat is to make changes gradually. Start by adding half as much salt to your dinner as you normally do. Switch to fresh foods instead of canned and bottled versions. And go easy on the condiments (调味品). You might also want to start reading nutrition labels. You may be surprised to learn that there are 1,150 mg of sodium in a double cheeseburger, and over 2 ,000 mg in many frozen meals.
1. What is the author's major concern?A.Children eat too much salty food. | B.Many adults suffer from heart attack. |
C.Americans consume too much salt. | D.Heart attack is now a youth problem. |
A.Eating more salty food. | B.Lack of physical exercise. |
C.Drinking many sugary soft drinks. | D.Eating the same food as the adults. |
A.Obesity. | B.Kidney stone. |
C.Blood disease. | D.Heart attack. |
A.The laws of health. | B.How to cut down on salt. |
C.Healthy diet. | D.The amount of salt we need. |
【推荐1】Jane Goodall was born in Bournemouth, England, on April 3, 1934. As a child, she had a natural love for the outdoors and animals. When Jane was about eight she read the Tarzan and Dr. Dolittle series and, in love with Africa, dreamed of traveling to work with the animals.
Finally, at age 23, she left for Nairobi, Kenya. There, Jane met famed Dr. Louis Seymour Bazett Leakey, who offered her a job at the local natural history museum. She worked there for a time before Leakey decided to send her to the Gombe Stream Game Reserve in Tanzania to study wild chimpanzees. He felt her strong interest in animals and nature, and her knowledge as well as high energy made her a great candidate to study the chimpanzees.
In December 1958, Jane returned home to England and Leakey began to make arrangements for the expedition (考察), securing the appropriate permissions from the government and raising funds. In May 1960, Jane learned that Leakey had gained funding from the Wilkie Brothers Foundation.
Jane arrived by boat at the Gombe Stream Game Reserve on the eastern shore of Lake Tanganyika with her mother. The early weeks at Gombe were challenging. Jane developed a fever that delayed the start of her work. Finally, an older chimpanzee named David Greybeard, began to allow Jane to watch him. As a high ranking male of the chimpanzee community, his acceptance meant other group members also allowed Jane to observe. It was David Greybeard whom Jane first witnessed using tools. Excited, she telegraphed Dr. Leakey about her observation. He wrote back, “Now we must redefine ‘tool,’ and ‘man,’ or accept chimpanzees as humans.”
Jane continued to work in the field and, with Leakey’s help, began her doctoral program without an undergraduate degree in 1962. At Cambridge University, she found herself at odds with senior scientists over the methods she used — how she had named the chimpanzees rather than using the more common numbering system, and for suggesting that the chimps have emotions and personalities. She further upset those in power at the university when she wrote her first book, My Friends, the Wild Chimpanzees, aimed at the general public rather than an academic audience. The book was wildly popular, and her academic peers were outraged. Dr. Jane Goodall earned her Ph.D. on February 9, 1966, and continued to work at Gombe for the next twenty years.
1. It can be inferred from the passage that ______ .A.Jane was the first to discover chimpanzees use tools |
B.a journey to Kenya rooted Jane’s deep love for animals |
C.Dr. Leakey easily raised funds from the Wilkie Brothers Foundation |
D.Jane’s work at the Gombe Stream Game Reserve went along smoothly |
A.Extremely puzzled. | B.Genuinely pleased. |
C.Really angry. | D.Truly sensitive. |
A.Jane’s study of chimpanzees received no support from scientists. |
B.Jane’s method inspired more scientists to make further discoveries. |
C.Jane’s achievements quickly attracted attention from senior scientists. |
D.Senior scientists disagreed with Jane’s method in observing chimpanzees. |
A.Passion and hard work can make a difference in scientific research. |
B.Cooperation is the key to making significant discoveries. |
C.Challenging senior scientists is a must in gaining fame. |
D.High energy counts in achieving great success. |
【推荐2】Everyone loves a holiday! A little time off for some much-needed R&R (rest and relaxation) can be exactly the thing to rejuvenate and refresh from work. So if you're struggling to think of your next destination(目的地) then look no further. Don't waste time debating where to go, but let your blood decide.
Everybody has a lineage(家系). Recently, finding out more about our family origins has become popular. By the start of 2019, 26 million people had taken an ancestry DNA3 test at home, according to a report by MIT Technology Review. They believe by 2021 this number will have risen to 100 million.
This trend has been noticed by opportunistic travel operators. Some are looking to provide a service that both allows people to track their family roots and travel to the destinations where their ancestors originated from.
Airbnb, an online boarding marketplace, recently partnered with 23andMe, a DNA testing company, to offer recommendations that encourage travellers to walk in the footsteps of their forefathers. And they aren't the only ones.
The Shelbourne hotel in Dublin has its own 'genealogy butler(宗谱管家)'. Hellen Kelly offers advice to help guests track their Irish lineage using official records. This allows them to 'fill in the blanks of their Irish ancestry', she told Good Morning America.
The Conte Club, a luxury travel company. offers custom routes of travel based on DNA tests. "These experiences are about going deeper into who we really are." says Conte Club CEO Rebecca Fielding in an article in the Condé Nast Traveller. "It might be the most meaningful trip we can take."
So next time you think of going on vacation, why not take a DNA test first? Once you know how far your family has come, take the time to holiday back.
1. What does the underlined word "rejuvenate" in Paragraph 1 mean?A.Take a holiday. | B.Feel lively again. | C.Do a DNA test. | D.Return to work. |
A.The creativity of travel agency. |
B.The report by MIT Technology Review. |
C.The competition of the boarding market. |
D.The rising number of people tracking their lineage. |
A.By making comparisons. |
B.By analyzing information. |
C.By giving examples. |
D.By offering reasons. |
A.Negative. | B.Supportive. | C.Uninterested. | D.Doubtful. |
【推荐3】One Saturday afternoon, I went to a fast food restaurant to have some food with my kids. As we were walking into the restaurant, I noticed a woman smoking a cigarette outside. While we were waiting in line, with about ten other people, we saw the woman rush back into the store to help the busy staff.
A customer standing next to us started yelling at the employee who had begun filling brown paper bags with fries, burgers, and nuggets, “I saw you,” she said. “I saw you out there smoking; then you came in straight and touched our food! It’s disgusting! Why would you do that?” The woman wouldn’t stop. Everyone was staring. The employee was getting teary. It looked as if she just wanted to find a place to hide. The manager came over and told her to wash her hands and leave the floor for a while. He then apologized to the customer.
“That’s disgusting,” my oldest son whispered to me, “But I do feel bad for her.” I was glad he followed it up with that last sentence. His comment showed me that he’d probably never treat someone the way that customer had treated that employee.
You are allowed to be angry at others’ improper behavior and tell them how you feel. However, you don’t need some audience or witnesses when you are making negative comments on others. Doing that in public doesn’t strengthen your point.
I’m willing to bet that the woman being criticized was so shamed that she wasn’t able to hear the message that was being forced down her throat. However, had the customer taken her aside, and said in a quiet voice, “I noticed you didn’t wash your hands after your smoke break; can you please go to do that now?” The employee would have had the opportunity to do just that. The message the customer wanted to convey would have gotten to that employee more effectively, and her entire day would not have been ruined.
1. Why was the customer so angry?A.The employee smoked in front of her. | B.She was yelled at by people around her. |
C.She had to wait in a long line for her food. | D.The employee touched food without washing hands. |
A.She felt confused and annoyed. | B.She turned to her manager for help. |
C.She was very sad and embarrassed. | D.She dealt with the problem calmly. |
A.had sympathy for the employee | B.supported the customer’s behavior |
C.cared little about the employee’s action | D.had experienced the situation many times |
A.Supportive. | B.Sympathetic | C.Objective. | D.Neutral. |
A.We should treat every person equally. | B.We should always mind our behavior. |
C.We should admit our mistakes bravely. | D.We should avoid criticizing someone in public. |