It is easy to get carried away in     1     argument. While     2    (have) a reasonable conversation with someone who has a different opinion might seems like a challenge, it is possible. One way is to approach the other person    3    understanding. The Empathy (共鸣) Challenge is an exercise     4     (create) by Zoe Chance, senior lecturer at the Yale School of Management. At Yale, Chanice teaches a course called “Mastering Influence and Persuasion” where students learn to communicate    5    (effective).

In her blog, Chance explains     6     is important to listen to people who disagree with you. “As they explain their position, you listen for their hidden values. Finally, you look for common ground as you reflect those values back. That’s it. ”

Chance first took this challenge herself before asking her students to try. As she couldn’t understand why many people preferred     7    (vote) for Donald Trump, she found three Trump’s voters and spoke with them.

Through asking questions, Chance was able to understand them and realize they had similar feelings. One man, an Orthodox Jew,     8     (explain) that he supported Trump because Trump’s daughter and son-in-law are Jewish. The next man was a Russian immigrant eager for freedom. The third was a lawyer     9     believed that honesty was important to political leaders.

Although Chance and those people had different political     10    (belief), they were able to relate to the life values of others. And that’s the point of the exercise -to understand others as fellow human beings.

When someone has     1     (deep) hurt you, it can be very difficult to let go of your anger. But forgiveness is possible and it can be surprisingly     2     (benefit) to your physical, and mental health. So far research     3     (show) that people who forgive can have more energy, better appetite and better sleep. “People who forgive show     4     (little) anger and more hopefulness,” says Dr. Frederic Luskin, who wrote the book Forgive for Good. “So it can help reduce the tiredness out of the immune system and allow people to feel more energetic.”

So when someone has hurt you, cool down first. Take a couple of breaths and think of something     5     gives you pleasure: a beautiful scene in nature, or someone you love. Don’t wait for them     6     (apologize). “Many times the person who hurt you may never think of apologizing.” says Dr. Luskin. “They may have wanted to hurt you or they just don’t see things in     7     same way. So if you wait for people to say sorry, you could be waiting a very long time.”

Next, keep in mind that forgiveness does not necessarily mean     8     (accept) the action of the person who upsets you. Instead, learn to look for the love, beauty and     9    (kind) around you.Finally, try to see things from the other person’s perspective (视角). You may realize that he or she was acting out of ignorance. To gain perspective, you may want to write a letter    10     yourself from that person’s point of view.