1 . Anyone who has ever travelled on airplanes knows how annoying delays (延误) are. Not only do they _________ us from getting where we need to be _________, they are also really boring. That’s why some Southwest Airlines employees tried to _________ their passengers when they were hit with a two-hour delay by holding a(n) _________ driver’s license photo contest (比赛)!

Kristen, a passenger, was _________ at first when her flight was delayed for several hours. However, her anger _________ when the gate agent announced the start of a(n) _________ game called “Win a prize for the worst driver’s license picture”.

“My flight to Washington, D.C. had been delayed for almost two and a half hours and I was getting heated until this gate agent _________ playing games with everyone waiting to pass the time, after which I started thinking I’ll be willing to _________ here all night if you keep this up,” Kristen wrote in her post, adding the game was ____________.

Kristen, who was ____________ to Washington, D.C. from Orlando to visit friends, praised Southwest Airlines in her post, and someone from the company quickly ____________.

“I’m glad our agent was able to make the delay a little more ____________ for you all, Kristen! We ____________ to have you on your way as soon as possible,” the spokesperson said, adding when Kristen asked the company to ____________ the prize to the Orlando-based team, “send over your confirmation, and I’ll be sure they get the recognition they deserve!”

When Kristen later described her ____________ to reporters, she said ____________ for the worst photos included Southwest products and $25 vouchers (代金券) toward future flights.

“I was really annoyed that the flight kept getting delayed,” Kristen said. “Once he started playing games, I was ____________ and having a great time and didn’t even ____________ that the flight was delayed.”

No wonder so many people ____________ Southwest!