1 . I entered the cat section of the shelter, observing all the ears turning as my footsteps echoed (回响) down the hall. Then I was _______ to a cage with a large message written in red marker: “_______, He Bites!” The slim, brown cat was _______ in the back of the cage, but as I looked inside he opened an eye and smiled—sort of—showing two tiny white fangs (尖牙).

The young cat, less than a year old, quickly _______ and came to the front of his cage, loud purring (咕噜声) coming out. I wanted to touch his long, soft fur (毛皮) but I remembered the sign and hesitated. I had never _______ a cat with a warning label before. He continued purring as I _______ stuck my index finger between the _______ and touched the soft fur behind his ear. Then he _______. The purring stopped.

I didn’t move my finger _______ he’d move faster than I could. I waited to see what he would do. One paw (爪子) was lifting slowly as if to hold my arm in place—I ________ so he could give me a good bite. I prepared myself for the ________ but then the purring began again.

For half an hour I stood at his cage letting him get used to me ________ him. In the end he did not bite me, much to the shelter manager’s ________. I took this wonderful cat home and for seventeen years he stood by my side—biting when necessary, but purring much more ________. If I had listened to that warning and ________ him by, I’d never have known one of the best friends of my life.

2 . My colleagues and I, who have been teaching powerful communication skills, talk about the power of words all the time. We think the words we use are at the heart of _________.

Over the last twenty years, I have _________ thousands of people. I have heard some _________ of the following many times: “How can I get my boss/colleague to _________ me like I am part of the team?” I have met young people who are made to feel like _________ by their older colleagues, often because the experiences that are shared around the table are about something that happened long ago. I have talked with older people who feel out of touch because their younger and more culturally-current colleagues _________ refer to new developments in technology that an older colleague is _________ to know.

There are lots of ways we can make someone feel excluded and _________. But often, in my experience, the words we use are a main _________. The words have the power to make people feel included, but they also can make people feel __________.

So, the next time you are in a __________ of some kind, be __________. If you are in a meeting of engineers and there is someone who doesn’t “speak engineering” the way the rest of you do, __________ using fewer technical terms. If you are in a party and are not __________ whether everyone “speaks football”, think about talking about another __________ of your weekend.

5 . Experts worry that teen texting is out of control. Instead of _________, Kenny, 16, often _________ with his friends through the night. “You get a(n) _________,” explains the teen, who lives in Texas. “When I get a text, I’m itching (渴望) to _________ it even if I want to sleep.”

Garcia, a high school senior from Grand Kennedy, has also felt the need to stay constantly _________. We asked how many texts she sent and received each day. “I don’t know… maybe 1,000?” she answered. “It’s too many to _________.”

Dr. Dowdell, at Villanova University, says that many people expect to be able to _________ anyone at any time. “It’s very _________, especially to a high school student. But it reduces the time that could be spent studying, exercising, or just relaxing. Another _________ is, there’s no downtime.” And people need to __________—especially when we have so much to do.

So we decided to have Kenny and Garcia do an experiment. These were the __________: No phone for 48 hours. No computer or Internet either.

“Wow, it was completely __________,” Kenny joked. Though he was sad and missed his friends at times, he __________ “it had benefits.” __________ texting, he went to the gym and caught up on schoolwork. Garcia had an even more __________ result. “I loved it!” she said, “I was hanging out with friends and slept better too.”

6 . My mother has always been one of those rare people that sees the good in everyone and does good things. She’s had her ups and downs but has always_______a positive, sunny outlook on life and been very_______to people.

One day, my little sister fell and hurt her ankle, desperately needing a_______to the hospital emergency room. My mother immediately_______into crisis mode, packed my sister into the car, and drove to our local hospital. In such a_______, my mother didn’t call to tell my father. When she got to the hospital, she realized she needed to_______with my father immediately.

While waiting for my sister to be examined, my mother_______her way to the pay phone to place her call. She put her coin in, called my father and told him everything. After she hung up, the phone_______several additional coins that Mom wasn’t owed.

Realizing that the phone was_______, my mother decided to leave the________coins by the phone. She told us that in a crisis, people might not remember to bring________with them to make that emergency call.

I’ve often thought about her________from an adult’s perspective. I realize that someone seeing the money by he phone may have________taken it because not everyone was as________as my mother. But I like to believe that my mother’s faith was ________and that someone who needed them found the coins waiting there.

7 . Jeff Jens can clearly recall the first time when he realized solar power was the real deal. On a cold November morning in the 1980s, Jens ________ his hand over a vent (排气口) cover in his father-in-law’s home, where he and his wife Boisclair were visiting. Boisclair’s father had installed (安装) a solar panel system in the house, which ________ water in the bathroom.

“I was ________,” Jens said. “I remember feeling the ________ air come out with my hand over the vent. I realized solar power is for real. And it should be with us right now.”

Three decades later, climate change has become a lively ________. “We’ve been ________ about it for a long time... We now have a strong sense of ________ and we have to do something,” Jens said. “It’s not an easy thing because there is no road map.”

The couple soon had the idea to ________ Jens’ alma mater (母校), Denison University , and offer seed money for the solar development. Though the university ________ declined, they followed up months later with a ________ to install solar panels on a student housing building.

“We realized by ________ startup money to some groups that want to do something but are still not financially committed, we could ________ our desire,” Jens said.

The couple has now ________ 18 projects across the country, the majority in Illinois. With four still ________, Jens estimates by the end of 2024, the development s will have ________ a total of 1,100,000 kW.

8 . On the morning of Jan. 21st, 2023, I was taking the subway to work as usual. A quiet subway ride felt like a mini ________ from my busy life. Yet I found myself spending that ________ time browsing my endless messages on the phone.

One day, I put down my phone and started writing ________ notes to people who had contributed to a donation activity I had ________. When I got off the train, I was in a noticeably ________ mood. Then an idea struck me that I could write one for every day of that year. As an organizer and consultant, I had no ________ of people I could write to, so I picked out a different ________ for each month to keep on task. January was “charity”, February was …, and I thought of ________ names right away.

In July, my “________” month, I had become good at getting my memories back and ________ people to send my notes to. On the top of the list was Jenny, a(n) ________ chef. She had cooked at my favorite restaurant (It is now closed down). I thanked her and specially mentioned her biscuits ________ into the Roman number Ⅵ for our sixth wedding anniversary.

________, I received a note back from her, ________ “I have never received such a touching letter before. It was ________ expectation and unbelievably thoughtful. And so needed at a time when I’m ________ professionally. Your letter was a fantastic reminder that ________ back is a good motivation for moving forward.”

Part of the ________ of what I did was ________ with people like Jenny — people, who weren’t ________visitors in my life but made a lasting impact. And I wouldn’t have known if I had not reached out.

9 . Believe it or not, I hate birthdays. First of all you keep getting ________, and second you always get presents you can’t ________. If I could just have a nice chocolate cake all to myself, I’d be very happy. But no! I have received more ties, pajamas, umbrellas, and gloves than you can imagine. I keep all my unwanted gifts piled neatly in a corner of my closet. If I need one of the items, I draw from my stock, but that is a ________ occurrence. The result is that my pile is quite large.

One day, my Aunt Gloria called me.

“Hello, Shelley,” she said. “We’re having a surprise birthday party for Cousin Stove. Will you be able to come on Thursday the 29th at 2p.m.?”

“One minute, while I look at my ________,” I said.

“Too ________,” I thought to myself. “I’m free. I guess I’ll have to go.”

To Aunt Gloria, I said, “Yes, that day looks O.K. to me. I’ll be there. Should I bring anything for the party?”

“No,” answered Aunt Gloria, “just bring yourself.”

The morning for the party arrived. After some thought, I ________ that it would be proper to bring my ________ a little gift. I thought it would please her. I had a good stock of gifts in my ________, so I could simply rewrap one and offer it to her. It was getting late by the time I got around to wrapping it. So I ________ the first box I saw and wrapped it in a hurry.

My ________ were all-there when I arrived. They were glad to see me, and if the occasion hadn’t been a birthday party, I guess I would have been glad to see them. Uncle Joe told me I had ________. “You look wonderful,” he said.

I plowed my way through the crowd to Aunt Gloria. “Here,” I said cheerfully, ________ my gift. “A little something for you.”

“Oh, that’s very kind of you,” said my aunt. She began to ________ the gift. “I wonder what it could be,” she murmured. Then she began to read a ________ that was enclosed, which I didn’t remember having put in.

“Dear Shelley,” she read, “hope you enjoy these ________. They’ll keep your fingers warm in the winter. Love, Aunt Gloria.”

10 . Glen Edwards became a hero when he rescued a construction worker trapped on top of a 160-meter-high building.

As a crane (吊车) _______ working on a construction site, Edwards _______ found himself in a life-saving mission when a fire broke out. He recalled how he _______ the trapped worker from his crane’s cabin (驾驶舱), and how he came up with the idea of saving the man by lowerin a cage to him to let him _______.

However, his attempt to _______ the cage before the man was by no means an easy job, as each post (弹) of wind prevented to throw his crane off balance. Besides, the smoke and flames also added to the difficulty. _______ the great challenges, Edwards refused to give up and fought to _______ control. Luckily, someone on the ground offered _______ on where to land the cage through a radio. Edwards _______ the crane’s movements, inch by inch, until the cage hanged (盘旋) just inches from the edge of the _______. With determination, Edwards successfully landed the cage.

Eventually, Edwards watched the cage _______ the man away from the horrible fire below and lowering him to safety. The crowd _______ a big round of applause, a tribute (致敬) to the courage and skill _______ by Edwards. He knew that his quick thinking and strong _______ had made all the difference between life and death in the face of disaster.

A GoFundMe page has now been set up to raise money for him —— with organizers _______ people to “buy Glen a beer” for his life-saving efforts.