1 . Imagine two applicants are in a job interview: one expresses a great passion for the work, while the other points to family encouragement to pursue that field. Which applicant has a better chance of succeeding? Conventional wisdom suggests it would be the one who has a strong personal passion.

Passion is not a universally powerful basis of achievement, but the culture a person grew up in matters a lot. That means universities and companies that frequently rely on passion in candidates are pretermitting talented students and employees.

It seems that passion is a much stronger predictor of achievement in certain societies than others. “This leads to a blind spot among interviewers and is unfair to people from diverse backgrounds,” said Xingyu Li, the lead author of a new study. As a person coming from a collectivist (集体主义的) society, he knows exactly how people feel when they are rejected just because they are seemingly not as passionate as others. This research is novel for its using big data to compare a wider range of culturally diverse societies.

The researchers collected the data including scores from 1.2 million high school students across 59 countries. They found those who felt passionate about science, reading, or other subjects were more likely to be given better scores. This is quite true in individualist societies such as the United States and Australia, compared with collectivist countries such as China, Thailand, and Colombia, where the students felt that having family support for their interest was important.

Individualist countries regard the self as the source of motivation. For example, in the United States, doing well because of what others expect might seem to be evidence of a lack of potential. In collectivist societies, the self is inter-dependent, part of a web of relations, roles, and responsibilities. For instance, in the movie The Grandmaster, the legendary martial arts teacher Ip Man never said that he had a personal passion for kung fu. Rather, his drive to attain mastery came from the desire to live up to what his belt symbolized to his teacher and society.

The findings open up the possibility of designing educational interventions that don’t rely only on the western idea of cultivating (培育) passion. That helps better unlock the potential of our students and workforce.

4 . Lawrence Ganti from the US has lived in Switzerland, Japan, and India. When his work with Merck, a company that develops treatments for many of the world’s most challenging diseases, first took him to Japan, he was struck by how comfortable his Japanese co-workers were with silence. During meetings in the US, people are usually uneasy with quiet and fill a quiet period with talk. Not so in Japan. “You don’t break the silence unless you have something important to say,” says Ganti. Surprisingly, when he next lived in India, he found conversations were typically lively, loud and full of interruptions (打岔). “Silence is never expected,” he says.

The Japanese value the building of trust and relationships, Ganti adds. In Japan, nothing might be accomplished (完成) in the first meeting, and no real progress may be made until the parties sit down for a lunch or dinner. Ganti remembers greeting foreigners who flew to Japan with the intention of holding their meeting and flying out that same day. “It’s just a half-hour discussion,” they told him. He replied, “That half-hour discussion won’t go anywhere.”

Cyrus Sabouri from New Jersey, the US, had similar experiences in the Middle East. He lives in Bahrain, where he works for American Express Middle East. “Meetings can require personal introductions, which often consume more of the meeting than the things to be discussed,” he says. He was frustrated by this custom when he first moved to the island nation. “You eventually learn that it is hard to draw the line between business and personal life,” he says. “Warm and friendly relationships can be the difference between a deal or no deal with the Bahraini.”

Ganti’s current job with Merck takes him throughout Latin America. While each country presents its own cultural puzzle to figure out, Ganti has found that cultures have a lot in common. In many parts of Latin America, for instance, giving straight advice or criticism in conversation isn’t typical. To make a point, he did just that in meetings, and attendees were often shocked. “I’m usually sent to places where change is needed,” Ganti says. “You have to make changes.”

5 . I was born in the Netherlands and lived there until I was 30 years old. In the Dutch context, I was emotionally intelligent, and I__________expected that this could be any different.

When at the University of Michigan, I joined a discussion on_________ I introduced myself in an understated (Dutch) way as “interested in culture and emotion”. The professor, to fit American________, added that I was one of the world’s experts on culture and emotion. In response, I looked down in_________and said in a low voice that “expert” was a big word.

I lived in North Carolina and had new friends coming over to dinner. Conversations were lively that evening. When my guests left, they________me for dinner. My heart________, because in the Netherlands, “thanking for dinner” means the relationship is________.

The Netherlands and the US do not have massively different________. But emotional interactions between individuals from these different cultures are not________. The professor meant to make me feel good, but instead made me________. My friends meant to show________, but they made me think they were distancing themselves from us instead. Where did it go wrong in these________?

I now think the answer is that we were interacting with different________in mind. In the US, it is important that people feel good about themselves: other people help you________and have self-esteem. You are a(n)________, and you made the special effort to cook us this delicious dinner_________, in the Netherlands, it is important to make true________with other people, and not to pretend you are________than anybody else. The daily dances of emotions are________: Americans dance to the music of making each other special, while Dutch dance to the music of true connection. And when you________them up, people start stepping on each other’s toes.

6 . I’ve had the good fortune of spending a lot of time working in London over the years. I’m a typical American, _________ to making eye contact and smiling when speaking to others. But until I spent time abroad, I was never quite _________ of what my facial expressions could convey.

In the UK, I _________ not everyone made as much eye contact on the street as I did. And it was _________ to hold eye contact during a business meeting. My _________ smile could be considered as flirtatious (轻浮的). But my British colleagues _________: I was American. This forward attitude was not _________, but it was just my culture. _________, being expressively cheerful among those who keep _________ closer to their vest (背心 ) was accepted in the UK.

____________, in other countries a cultural misunderstanding of smiling can have serious results. While it’s unlikely that a mistimed smile will ____________ you a contract (合同),____________ interactions can make it much more difficult to build effective business relationships.

Different cultures ____________ smiling in different ways. In Russia, people do not smile because it ____________ that you are at best foolish or at worst, sneaky (卑劣的). Even in family photos, adults ____________ with stony faces. In Japan, smiling is a way to ____________ your feeling that you don’t want others to know. Australians have smiling cultures. While they might not have the same ____________ for giant white smiles as Americans, they smile more than our peers in Russia, Japan, Switzerland, and the UK.

If Americans have to work abroad, my ____________ is to make sure you do some research. It is ____________ to be yourself, but you should also learn about the culture you are going to visit. This will help you communicate ____________ and effectively with your peers.

7 . Everyone “talks” with their hands at least sometimes. Some people’s hand-talking, or gesturing (手势) matches their messages well. Other people like to make gestures that can be confusing. And still others don’t use their hands much at all. No matter which group you are in, it’s important to pay attention to your hand gestures while you are communicating. And also remember hand gestures can have cultural meanings.

A few years ago, I was a speaker at a conference in Lisbon, Portugal. It was my first time in Portugal, and I became immediately fond of the special pastries (糕点) that Lisbon and Portugal are known for. One morning I went into a bakery and ordered two of the pastries. I did so by holding up two fingers, similar to the “victory” or “peace” gesture in the United States. The person behind the counter put three pastries in the box. I later learned that the gesture for two would raise thumb and index finger. Even though my thumb wasn’t showing, the person behind the counter thought I was signaling for three.

I was lucky that I didn’t get into more trouble than an extra pastry. Many hand gestures are not universal. Before speaking in a country that you are not familiar with, do some research to find out which gestures might be misunderstood, not understood at all or rude.

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8 . “You’re going to the United States to live? How wonderful! You’re really lucky!”

Does this sound familiar? Perhaps your family and friends said similar things to you when you left home. But does it seem true all the time? Is your life in this new country always wonderful and exciting? A great many facts show that it’s not easy for newcomers to adjust to life in a new culture. They have to experience culture shock.

What causes culture shock? Maybe the weather is unpleasant. Perhaps the customs are different. Perhaps the public service systems such as the telephone, post office, or transportation are difficult to figure out and you make mistakes. The simplest things seem difficult. The language may be difficult. The food may seem strange to you. If you don’t look similar to the natives, you may feel strange. You may feel as if everyone is watching you. In fact, you are always watching yourself.

Everyone experiences culture shock in some form or another. But culture shock comes as a surprise to most people. A lot of the time, the people with the worst culture shock are the people who never had any difficulties in their own countries.

They were active and successful in their community. They had hobbies or pastimes which they enjoyed. When they come to a new country, they do not have the same positions or hobbies as they already had in their countries. They find themselves without a role, almost without an identity. They have to build a new self-image.

Culture shock produces a feeling of disorientation (迷惘), which may be homesickness, imagined illness, or even paranoia (妄想). When people feel the disorientation of culture shock, they sometimes feel like staying inside all the time. They want to protect themselves from the unfamiliar environment. They want to create an escape within their room to give themselves a sense of security. This escape does solve the problem of culture shock for the short term, but it does nothing to familiarize the person more with the culture. Familiarity and experience are the long-term ways to settle the problem of culture shock.