2 . You hate me. You don’t even know me and you hate me. Before we’ve even spoken, you hate me. At least that’s how it feels on my end of the call as a female collections officer at a call center.

I dread the moment when I have to log on to our phone system first thing in the morning because I never know who is going to be on the other end of that call.

Sometimes it’s an easy task. The caller is pleasant and has accepted personal responsibility for their debts, and we get through the phone call with ease. Then there are the ones who call in looking for a fight, or looking for someone to blame. Through the luck of the phone system, that person is me.

I’ve had people who shout at me, call me horrible names, accuse me personally of taking their money and threaten me. Why? I think it’s because I am invisible. I think I would be treated with the same level of disrespect if we were face to face. Fortunately for me, I have had years of experience in customer service, so I’m fairly rich in not letting the negative encounters bother me.

The biggest and most effective skill when it comes to the job is empathy (同理心). I can appreciate the situation which the caller is in because I’ve been there. That’s why I’m good at my job — I understand what you’re going through, and I’m here to help.

Some days though, no matter how much I try to leave the stress behind when I hang up the phone, it stays with me. I may do some deep breathing, go for a quick walk or simply stick my head outside for a burst of fresh air. I do this so I don’t carry that negativity on to my next call. That next call may be a person having the worst day of their life, but I don’t want to ever be the one who makes it worse. We are all humans just trying to get by in life, which makes you and me equal. So please, the next time we talk, remember that.

1. What does the underlined word “dread” in paragraph 2 probably mean?

A．Enjoy.

B．Fear.

C．Expect.

D．Avoid.

2. Why does the author think some callers treat her badly?

A．They get angry too easily.	B．They blame her for their debts.
C．They do not see her as a real person.	D．They accuse her of taking their money.

3. Why does the author think she is good at her job?

A．She can offer callers best advice.	B．She is always respected by callers.
C．She can put herself in others’ shoes.	D．She isn’t easily influenced by negativity.

4. What is the author’s main purpose in writing this text?

A．To call for understanding of her job.	B．To explain why she is good at her job.
C．To introduce what she is responsible for.	D．To complain about her being treated badly.

4 . 阅读短文，并按照题目要求用英语回答问题。

Every child has a dream of what they want to be, right? When Renee Butts was little, her dream was to become a volunteer firefighter because her father was one. Sadly, when she was 14, her beloved father passed away and she was unable to do volunteer work with him. However, she was determined and never gave up, which makes for a good firefighter.

Now Renee is a member of the Carmel Fire Department, where she is required to be an Emergency Medical Technician. She should also be ready to deal with any emergency, like fighting a fire, dealing with a car accident or helping someone who’s sick. Sometimes she is in the driver’s seat or using the water pump. Renec works nine to eleven days a month on 24-hour shifts. She also has a family to care for, as her husband is also a busy firefighter. Dealing with housework and working so much can show her great determination.

When I asked Renee what the best part of her job is, she replied, “Helping people and the satisfaction of saving lives.” I think that shows signs of being a true hero. She’s always willing to do anything for anyone in need. Renee says that her job is frightening at times, but extremely exciting. “The worst part of my job is that I see death. Actually, sometimes, people die in the accident, for which I was very sorry,” said Renee.

I was inspired by this because I know I would be very scared to do her job and don’t know if I could handle seeing people die. With 140 people in her station, Renee is one of the only three women, but that doesn’t bother her. She says everyone gets a fair shot and they all do the same jobs.

We would never live without people like her who have the courage to risk their lives. Renee’s determination rubs off on me and helps me believe that I can do anything.

1. What’s Renee’s job in the Carmel Fire Department? (No more than 5 words)
2. What makes Renee balance between doing housework and working so much? (No more than 5 words)
3. Why does the author-think Renee Butts is a true hero? (No more than 15 words)
4. How do you understand the underlined part in Paragraph 4?(No more than 5 words)
5. What do you think of Renee? Please give your reasons. (No more than 25 words)

5 . The workplace can be a perfect breeding-ground for “Misergonia”,also called desk rage (愤怒). It's a condition in which a series of noises and disorders cause people distress.

Sounds are often the trigger for Misergonia. The routine fire-alarm test is a case in point.“Attention please, attention please,” shouts a voice that is impossible to ignore.    1    For example, every office has its share of keyboard thumpers-people whose goal seems to be not producing a document but destroying the equipment.

    2    “This is a point that has already been made,” is how weirdly large numbers of people start to make a point. Why not just say "I don't value your time?"

Small IT failures are a fact of office life, but they can still be soul-destroying. The printer just doesn’t work.    3    Your cursor(光标)is just there, but when you move your mouse towards it, nothing happens.“Either your cursor is in a coma or the battery has run out,” offers up a colleague helpfully. Someone else fills the gap.“This is a point that has already been made.”they begin.

    4    It starts innocently enough, with someone asking for help with a problem. In come one or two replies, and then suddenly, a shower, as if nothing else mattered other than answering this one question. There are replies to replies, and replies to replies to replies. Everyone seems to be enjoying themselves hugely, but there is always a silent, suffering group.

Individual workers have their own triggers. There is no cure for Misergonia. The workplace is a collection of people keeping in touch in different ways. Their habits and noises turn into something familiar for some colleagues but annoying for others.    5    

A．You'd better ask them for help.

B．And then there is the reply-all email.

C．Other noises are not so loud but just as annoying.

D．Or the mouse that gives up at just the wrong moment.

E．Nowadays, the computer has become an essential tool.

F．The only release is to try to be understanding and get used to it.

G．Verbal phrases(口头禅)are another headache for Misergonia sufferers.

6 . 语法填空

For almost a month, Li Man has been working at an altitude of over 2, 000 meters, tirelessly carrying a medical rescue kit on her back     1     (weigh) about 15 kilograms.

As one of the 38 Chinese rescue staff on duty to protect the para athletes, Li and her team members call     2     (they) the “ski doctors”. “We come from different hospitals and departments     3     (ensure) rescue work is as comprehensive as possible,” said Li,    4     comes from the China Rehabilitation Research Center in Beijing. She     5     (remain) in Yanqing district since January.

With competitors capable of hitting top speeds of up     6     100 kilometers per hour, para Alpine skiing is a dangerous sport. Once emergency happens, the athletes need doctors immediately. Ski doctors     7     (require) to reach an injured person within four minutes, but in fact, often arrive within one minute. “Since 2018, we’ve visited a resort for ski training for around a month each year to make sure that we could reach the injured people as fast and as     8     (safe) as possible,” said Li. Li added that they have been given     9     (profession) training for first aid, and online and offline English training to make sure that they can communicate smoothly with foreign athletes and staff in international    10     (event). She hopes that China’s ski medical rescue system will continue to grow and more recruits will join.

7 . 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。

Every day, Duan Lianru spends several hours sitting in her office in Hunchun, Jilin province to make a     1     (compare) of hundreds of photos of Siberian tigers on the computer.

“It seems a little boring, but     2     (basic) I enjoy the work, which makes a connection between me and the big cats,” said the 36-year-old monitor from there search monitoring center of the Northeast China Tiger and Leopard National Park. The park     3     (stretch) across the provinces of Jilin and Heilongjiang.

Duan is responsible for identifying the tigers according to patterns on     4     (they) fur and giving them something like     5     identity card.

The park,     6     size exceeds (超过) 1.4 million hectares, is the most important habitat for wild Siberian tigers and Amur leopards in China.

The Siberian tigers’ “ID cards” come     7     a lot of important basic data that aids scientific conservation.     8     (base) on such information, Duan draws the family trees of the tigers.

Recent years     9     (see) a remarkable increase in the variety and number of wild animals and more tiger families have been found, including some back two or three generations.

“I feel quite honored to be involved in such significant work.” Duan said. “     10     (create) a more beautiful world, humans and wild animals, I hope, can live in harmony.”

9 . Once a year, around the time when Christians celebrate Easter, Muslims celebrate Ramadan and Jews celebrate Passover, I often invite my 24-person team to a joyful and special dinner at my place. To _________ the needs of all my team members, I usually _________ different kinds of typical food from different religions.

I think this _________ reflects the wider philosophy(哲学) of my science lab: we aim to be a _________ yet united group of people working in a global scientific network. My lab _________ people with different _________. One of the most obvious _________ is our religions.

Yet when people _________ my lab, they gather together, first through their common _________ for science, and then as they get to know one another and enjoy spare time activities, we become a cohesive(有凝聚力的) team. I am ____________ this cohesion and the new friendships in my lab, and do my best to encourage them.

I’m also really ____________, while looking for new members. I interview many people before I ____________ the right ones for my lab. They must be ____________ capable(有能力的)of course, but it’s just as important that they’re friendly, interesting and interested in others. They should be prepared to ____________ various points of view and cultures.

As the person in charge of the lab, I see preserving a variety of cultural backgrounds as an important part of my job. Such an accessible, varied and supportive ____________ promotes new ideas and scientific breakthroughs.

1.

A．accommodate

B．avoid

C．change

D．control

2.

A．enjoy

B．throw

C．prepare

D．taste

3.

A．dream

B．tradition

C．promise

D．debate

4.

A．strange

B．conservative

C．poor

D．diverse

5.

A．gives up

B．turns down

C．consists of

D．leaves out

6.

A．breakthroughs

B．backgrounds

C．ambitions

D．hobbies

7.

A．differences

B．recipes

C．requirements

D．standards

8.

A．visit

B．praise

C．join

D．aid

9.

A．regret

B．charge

C．sympathy

D．love

10.

A．surprised at

B．proud of

C．interested in

D．worried about

11.

A．curious

B．casual

C．careful

D．relaxed

12.

A．thank

B．defeat

C．compare

D．choose

13.

A．scientifically

B．physically

C．mentally

D．financially

14.

A．respect

B．protect

C．stand

D．doubt

15.

A．chance

B．position

C．lecture

D．environment

10 . 假如学校外教Robert想聘请一名同学做他的助教，请你在学校英文报上替他写一则校园招聘信息。内容包括：
1. 招聘目的；
2. 选拔方式；
3. 报名要求。
注意：1. 词数80个左右；题目已给出，不计入总词数；
2. 请按如下格式在答题卡的相应位置作答。

I WANT YOU

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