1 . Having repeatedly heard “good manners”, do you really understand what the basic elements of good manners are? Certainly, a strong sense of justice is one—(from this angle) politeness is often _________ but a highly developed sense of fair play. A friend of mine once told me of him _________ along a one-lane dirt road. _________ was another car that produced clouds of choking _________, and it was a long way to the nearest highway. Suddenly, at a _________ place, the car in front pulled off the road. _________ that its owner might have engine trouble, my friend stopped and asked if anything was wrong. “_________”, said the other driver, “but you’ve tolerated my dust this far; I’ll _________ yours the rest of the way.”

Another element of politeness is empathy, a (an) _________ that enables a person to see into the mind or heart of someone else, to __________ the pain or suffering there and to do something to minimize it. A man __________ alone in a restaurant was trying to unscrew (拧开) the cap of a beer bottle. __________ he couldn’t do it because of badly injured __________. He turned to a young kid for help. The kid took the bottle. __________ and loosened the cap without difficulty. Then he __________ it again. Tuning back to the man, he __________ to make great efforts to open the bottle without success __________ he took it into the kitchen and returned shortly, saying that he had __________ to loosen it—but only with a pair of pliers (钳子).

Last but not least, the ability to treat all people __________ is also an element of politeness, regardless of status or importance. __________ when you have doubts about some people, act as if they are worthy of your best manners. Are you astonished to find out the basic factors of “politeness”?

1.

A．nothing

B．anything

C．something

D．everything

2.

A．walking

B．running

C．riding

D．driving

3.

A．After

B．Before

C．Behind

D．Ahead

4.

A．ash

B．smoke

C．dust

D．steam

5.

A．cleaner

B．wider

C．flatter

D．straighter

6.

A．Consuming

B．Guessing

C．Finding

D．Confirming

7.

A．Not necessarily

B．Not really

C．No problem

D．No kidding

8.

A．put up with

B．do away with

C．catch up with

D．go on with

9.

A．technique

B．personality

C．behavior

D．quality

10.

A．reduce

B．accept

C．understand

D．remove

11.

A．working

B．begging

C．dining

D．performing

12.

A．However

B．Otherwise

C．Therefore

D．Meanwhile

13.

A．legs

B．heart

C．fingers

D．mouth

14.

A．sat down

B．turned around

C．took a look

D．thought twice

15.

A．watched

B．checked

C．tightened

D．covered

16.

A．seemed

B．managed

C．pretended

D．happened

17.

A．Luckily

B．Finally

C．Happily

D．Sadly

18.

A．tried

B．failed

C．managed

D．meant

19.

A．alike

B．nicely

C．warmly

D．happily

20.

A．Ever

B．Specially

C．Especially

D．Even

2 . Unchangeable Love

One day I visited an art museum while waiting for my husband to finish a business meeting.

I was expecting a quiet_______of the splendid artwork.

A young_______viewing the paintings ahead of me_______nonstop between themselves. I watched them a moment and decided the lady was doing all the talking. I admired the man’s _______for putting up with her_______stream of words, _______by their noise, I moved on.

I met them several times as I moved _______the various rooms of art. Each time I heard her continuous flow of words, I moved away___________.

I was standing at the counter of the museum gift shop making a _______when the couple approached the__________. Before they left, the man __________into his pocket and pulled out a white object. He____________ it into a long stick and then tapped his way into the __________to get his wife’s jacket.

“He’s a __________man.” the clerk at the counter said. “Most of us would give up if we were blinded at such a young age. During his recovery, he made a promise his life wouldn’t change. So, as before, he and his wife come in ____________there is a new art show.”

“But what does he get out of the art?” I asked, “He can't see.”

“Can’t see! You’re__________. He sees a lot. More than you and I do,” the clerk said, “His wife __________ each pointing so he can see it in his head.”

I learned something about patience, __________and love that day. I saw the patience of a young wife describing paintings to a person without __________ and the courage of a husband who would not____________blindness to change his life. And I saw the love shared by two people as I watched this couple walk away, hand in hand.

1.

A．view

B．touch

C．wander

D．scenery

2.

A．lady

B．man

C．clerk

D．couple

3.

A．informed

B．argued

C．discussed

D．chatted

4.

A．knowledge

B．confidence

C．patience

D．wisdom

5.

A．vivid

B．tasteless

C．constant

D．exciting

6.

A．adopted

B．disturbed

C．surprised

D．discouraged

7.

A．out

B．in

C．through

D．from

8.

A．anxiously

B．seriously

C．quickly

D．sadly

9.

A．comment

B．purchase

C．decision

D．list

10.

A．exit

B．entrance

C．front

D．queue

11.

A．put

B．held

C．turned

D．reached

12.

A．lengthened

B．made

C．brought

D．changed

13.

A．shop

B．coatroom

C．hall

D．counter

14.

A．brave

B．kind

C．rough

D．blind

15.

A．wherever

B．whatever

C．whenever

D．whichever

16.

A．humorous

B．silly

C．wrong

D．unique

17.

A．describes

B．draws

C．Shows

D．tells

18.

A．curiosity

B．courage

C．enthusiasm

D．pride

19.

A．support

B．hesitation

C．expectation

D．sight

20.

A．get

B．hope

C．stop

D．allow

8 . An entire American town gathered together to buy a new car for Peters, a pizza deliveryman for 31 years. They wanted to give him an incredible_________

Though it may be not a_________career, Peters knows he’s_________his suited position. “There were people in my family that were like, maybe you should consider your_________stability a little more,” he said. “But it’s my purpose in life-trying to make people_________. You know, when you’re delivering to somebody, you may be the only face they_________all day. ”

Whenever folks saw Peters and his 28 -year -old Oldsmobile_________their way, they knew they would be served with a_________. Langley, one of Peters’ longtime_________customers said, “He’s a very__________individual. We call him ‘Mr. Smiley. ’ Learning that, he turned to the community to__________Peters. It would guarantee he __________ his appointed routine.

Within three days they__________$19,000，enough to buy Peters a new car to see him through a lot more

__________. It felt almost like a__________when he first learned his loyal customers were__________a car to him. He’ll remember the awesome experience for the rest of his life. He’s simply__________. He just hopes that all those who made this happen will be__________.

Every time the guy__________his loyal customers with a smile，so the community’s generous show of gratitude came as no surprise. “That’s the type of__________he has on people,” Langley, who’s been having pizzas delivered by Peters for 20 years，said.

1.

A．order

B．award

C．service

D．position

2.

A．secure

B．tough

C．brief

D．proper

3.

A．defended

B．strengthened

C．found

D．kept

4.

A．mental

B．social

C．physical

D．financial

5.

A．happy

B．strong

C．familiar

D．energetic

6.

A．know

B．see

C．remember

D．need

7.

A．nodding

B．clearing

C．heading

D．choosing

8.

A．smile

B．prize

C．surprise

D．discount

9.

A．big

B．new

C．potential

D．regular

10.

A．talented

B．kindhearted

C．sensitive

D．innocent

11.

A．comfort

B．employ

C．help

D．invite

12.

A．keep up

B．break down

C．put off

D．work out

13.

A．earned

B．paid

C．borrowed

D．raised

14.

A．performances

B．deliveries

C．projects

D．challenges

15.

A．story

B．coincidence

C．dream

D．joke

16.

A．lending

B．renting

C．supplying

D．gifting

17.

A．grateful

B．hopeful

C．inspired

D．satisfied

18.

A．relaxed

B．blessed

C．excited

D．trusted

19.

A．persuades

B．rewards

C．serves

D．amuses

20.

A．expectation

B．dependence

C．mercy

D．influence

9 . To Apologize or Not to Apologize

Why difficult?

When we do wrong to someone we know, even not ________, we are generally expected to apologize so as to improve the situation. But when we’re acting as leaders, the circumstances are ________. The act of apology is carried out not merely at the level of the ________ but also at the level of the institution. It is a performance in which every word or expression ________, as they become part of the public record. Refusing to apologize can be smart, or it can be stupid. So, readiness to apologize can be seen as a sign of strong character or as a sign of weakness.

Why now?

The question of whether leaders should apologize publicly has never been more ________. During the last decade or so, the United States in particular has developed an apology culture—apologies of all kinds and for all sorts of wrongdoings are made far more ________ than before. More newspaper writers have written about the growing importance of ________ apologies. Meanwhile, more and more articles, advice columns, and radio and television programs have similarly dealt with the subject of ________ apologies. Although they are not carried out in the public places, we can’t neglect the importance of this performance.

Why ________?

Why do we apologize? Why do we ever put ourselves in situations likely to be difficult, embarrassing, and even risky? Leaders who apologize publicly could be an easy target for ________. They are expected to appear strong and capable. And whenever they make public statements of any kind, their individual and institutional reputations are in danger. Clearly, then, leaders should not apologize often. For a leader to express apology, there needs to be a strong ________. Leaders will publicly apologize if and when they think the costs of doing so are lower than the costs of not doing so.

Why refuse?

Why is it that leaders so often try every means to ________ apologies, even when a public apology seems to be in order? Their reasons can be individual or institutional. Because leaders are public figures, their apologies are likely to be personally uncomfortable and even ________ risky. Apologies can be signals for admitting mistakes and mistakes can be an indication of job insecurity. Leaders may also be afraid that ________ of a mistake will damage or destroy the organization for which they are responsible. There can be good reasons for hanging tough (硬撑) in tough situations, as we shall see, but it is a high-risk _________.

1.

A．immediately

B．intentionally

C．occasionally

D．accidentally

2.

A．simple

B．ridiculous

C．abnormal

D．different

3.

A．individual

B．company

C．family

D．society

4.

A．conflicts

B．matters

C．appeals

D．deceives

5.

A．urgent

B．risky

C．boring

D．simple

6.

A．interestedly

B．patiently

C．frequently

D．hopefully

7.

A．faithful

B．reliable

C．confusing

D．public

8.

A．sincere

B．acceptable

C．private

D．positive

9.

A．bother

B．reduce

C．regret

D．ignore

10.

A．promotion

B．criticism

C．appreciation

D．identification

11.

A．personality

B．will

C．reason

D．desire

12.

A．attempt

B．involve

C．commit

D．avoid

13.

A．politically

B．professionally

C．academically

D．physically

14.

A．avoidance

B．admission

C．involvement

D．elimination

15.

A．fulfillment

B．statement

C．occupation

D．strategy

10 . I read this story shared by Michelle, who recently passed away:

"One morning when I was little, my father took me to the fishing dock. But_________fishing, we just sat on one _________   watching the other children fishing with their parents. An hour went by and we left without ever   _________ a single fishing line into the water.

On the_________ home, I told my father I would never _________ him for being so mean to me. He asked smilingly,"Did you see the smiles on those children's faces?''I don't really _________! I just want to fish like them!' I responded angrily, but he _________my words and kept driving.

Such experiences repeated throughout my childhood and my father never _________why. But actually he didn't need to. Years later, when I found myself volunteering at a local homeless_________, I suddenly realized that those ____________ spent sitting on that dock was the very point ____________ I learned how to love."

Michelle's last story makes me think...

Honestly, too often we overlook ____________ and rarely stop. Because we never learn that every passing face represents a story. Everyone has ____________ something that has forced them to ____________, adapt and grow. Everyone's smile has been earned. Their issues are____________as significant and worthwhile as ____________we're going through.

Pausing occasionally to____________people around us will open our mind. ____________in their happiness will open our heart. If choosing to spend time pausing instead of bypassing quickly—to truly ____________and listen, we can learn so much… about ourselves, about each other, and even about real ____________.

1.

A．instead of

B．regardless of

C．clue to

D．thanks to

2.

A．beach

B．boat

C．dock

D．deck

3.

A．sinking

B．pulling

C．carrying

D．casting

4.

A．cycle

B．walking

C．drive

D．running

5.

A．blame

B．forgive

C．repay

D．praise

6.

A．care

B．remember

C．request

D．know

7.

A．repeated

B．ignored

C．marked

D．doubted

8.

A．understood

B．wondered

C．asked

D．explained

9.

A．garden

B．hospital

C．family

D．shelter

10.

A．mornings

B．fortunes

C．weeks

D．donations

11.

A．where

B．why

C．which

D．what

12.

A．drivers

B．passersby

C．fishermen

D．parents

13.

A．left out

B．picked up

C．gone through

D．given up

14.

A．succeed

B．struggle

C．destroy

D．produce

15.

A．merely

B．roughly

C．hardly

D．equally

16.

A．however

B．whenever

C．whatever

D．whoever

17.

A．evaluate

B．appreciate

C．motivate

D．promote

18.

A．Sharing

B．Breaking

C．Believing

D．Taking

19.

A．refuse

B．regret

C．witness

D．apologize

20.

A．fish

B．desire

C．smile

D．Jove