Nowadays, one of the common     1     (phenomenon) is to see ordinary people listening to music with headphones,     2     (absorb) themselves in their own world. Moreover, people often share     3     (satisfy) records with their friends. In     4     (add), we can gain relief from pressure in the deepest part of our being.

    5     is proved that music can be used as a cure     6     diseases. Listening to positive and peaceful music will have     7     positive impact on people, which enables many patients     8     (reduce) pain. Classical music has reached a stage     9     it is often used in cancer treatment     10     the aim of relieving aches and side effects.

3 . China has set new rules limiting the amount of time children can play online games. The rules limit children to just three hours of online game playing a week. That is one hour between 8 p. m. and 9 p. m. on Friday, Saturday and Sunday most weeks.

Li Zhanguo has two children aged 4 and 8. Even though they do not have smartphones, they enjoy playing online games. Like many other parents. Li is happy with new government rules. But experts say it is unclear if such policies can help prevent addiction to online games. Children might just get addicted to social media instead. In the end, experts say, parents should be the ones to set limits and support good practice.

There has been a growing concern in China about gaming addiction among children. Government reports in 2018 found that about one in ten Chinese children were addicted to the Internet. The new rules are part of an effort to prevent young people from spending too much time on unhealthy entertainment. That includes what officials call the “irrational fan culture”

Under the new rules, the responsibility for making sure children play only three hours a day as largely on Chinese gaming companies like Net Ease and Ten cent. Companies have set up real-name registration systems to prevent young users from going past game time limits. They have used facial recognition technology to check their identities. And they have also set up a program that permits people to report what is against the law. It is unclear what punishments gaming companies may face if they do not carry out the policies. And even if such policies are performed, it is also unclear whether they can prevent online addiction.

A specialist treating Internet addiction expects about 20 percent of children will find ways to break the rules by borrowing accounts of their older relatives and find a way around facial recognition. In his opinion, short-video alps such as Douyin and Kuaishou are also very popular in China. They are not under the same restrictions as games.

6 . In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.

It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.

New lineages for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage (愤怒)” — caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School, “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust — the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be come out within five hours, but getting it done within two ); replacing a faulty product immediately: throwing in a gift voucher (购物礼券) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.

Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever suggests best meets the case).

Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.

For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.

Recently our class has conducted a survey about “The growth of post-90’s generation”. People’s opinions on it are divided.

Many people believe that classical music is not relevant to young people today. However, this issue (问题) frequently causes heated debate.

Some people say that classical music is associated only with old people. For example, if you look at the audience at a classical concert, the majority is over the age of fifty.

Others say it is more popular than we first imagine. Many young people listen to classical music without realizing. It is often used in films and advertisements. For example, a famous piece of classical music was used as the theme music for the 1990 World Cup. Not many people could have given its name, but millions enjoyed it.

Also, some people point out that young people produce new music based on classical ideas: for example, it is said that rap (说唱) music was invented by a classical musician in 1912, but it is now used by young people in pop music.

However, young people point to the fact that classical music has been outstripped (超越) by technology. To play a classical instrument, such as a violin, you need to study hard and practise for hours. Nowadays, you don’t need to get aching arms from practising. A teenager can write and make music using a computer program in the comfort of their own bedroom.

A final point to bear in mind is that the term “classical music” is used to refer to a great variety of music, from jazz to pieces for large orchestras (管弦乐队). This makes it even more difficult to say whether classical music is relevant to young people.

So, it may be only a minority of young people who play classical instruments, but when it comes to enjoying classical music, it depends on the piece of music. It may be more relevant to young people in the modern world than they realize!