【推荐2】I had moved to Japan for a long-term client consulting engagement. After a few days in a Tokyo hotel, I moved to an apartment. After being moved in by my colleagues, it was time to get dinner. I found a pizza deliver flyer (传单) in my mailbox and decided to simply order a pizza as I might have the previous week in Manhattan. The phone call to Cali Pizza was easier than anticipated and while waiting for the pizza I set about unpacking.

Unfortunately, after 45 minutes no pizza. I figured that my “easy” call really wasn’t and that I would need to make alternate plans for dinner. While thinking about what to do next, my phone rang. It was Cali Pizza calling to say that they could not find my apartment based on the address that I had given them. Once it was determined that I had provided an incorrect address, the clerk on the phone asked me to describe what I could see from my window. After some back and forth they seemed satisfied that they knew where I was.

A few minutes later the pizza arrived. This is when my “customer delight” experience took over. First, the delivery person apologized repeatedly for being late, then he showed me the small blue metal plate on my building with the correct address and finally he refused to accept payment for the pizza because he was late. Net result: one delighted customer (me), and frequent orders from Cali Pizza during my two-year stay in Japan.

Such “customer delight” experiences become stories I have used to illustrate (阐明) what it means to truly delight a customer.

1. What did the writer do first after he moved in the apartment?

A．Deliver flyers.

B．Place an order.

C．Call his colleagues.

D．Set about unpacking.

2. Why was the delivery delayed?

A．The number on the flyer was inaccurate.	B．The clerk was unfamiliar with the address.
C．The writer provided an inaccurate address.	D．The pizza was sent to a wrong address.

3. What can we learn from the story?

A．It’s never easy to settle down in a new city.

B．A delayed deliver may result in good profits.

C．One cannot be careful enough when placing an order.

D．A short-term loss of benefit may reward a lot.

4. What can be the best title of the story?

A．A pizza deliver flyer	B．An unfortunate experience
C．How to delight customers	D．A “customer delight” experience

【推荐3】A graduation ceremony recording of the national anthem(国歌)became so much better than a social-distancing performance when a man wandering by decided to join in with great harmonies.

Portland State University graduate Madisen Halberg was being recorded in a public city park that runs through the campus, after the school's decision to hold a virtual ceremony on June 14. Suddenly, while the video crew were recording her performance of The Star-Span-gled Banner, the Oregon opera singer Emmanuel Henreid happened to walk by. It was a kind of serendipity. The classically trained singer who performs with the Portland Opera wanted to join in it.

Henreid has been trying to keep his instrument in shape as all local musical venues have been closed and his dates with the opera company cancelled.

“Once he started singing,I immediately relaxed into the sound of his voice,” Hallberg told GNN. “His voice was so good, and I realized I was getting the chance to sing with a super talented musician!”

Hallberg was thrilled that his quest for singing in the streets landed him in her video. “I saw it as a total blessing, and getting the chance to show loving care for others felt truly special during this time of the virus when people are often isolated.”

“I was totally surprised that someone would have the courage to just walk up and sing with me, but that's something that I admire about him. Looking back,I'm so glad that people are touched by what happened,” she added. “I think it's important to spread positivity and hope for the future, and I think that's what two people coming together to sing the anthem can do.”

1. What does the underlined word "serendipity"in paragraph 2 mean?

A．Entertainment.

B．Tradition.

C．Situation.

D．Coincidence.

2. What did Hallberg think about Henreid's singing?

A．It's crazy.

B．It's ordinary.

C．It's beautiful.

D．It's embarrassing.

3. What may be Hallberg's expectation?

A．To organize a different graduation ceremony.

B．To help people overcome the present difficulty.

C．To perform with Henreid in local musical venues.

D．To get people to sing the national anthem together.

4. Why was the recording special according to Hallberg?

A．It helped her become the focus of others.	B．It offered her a chance to prove her courage.
C．It showed the necessity of singing in the park.	D．It turned into a chance to share positive energy.

【推荐1】A British farmer has been searching for a group of fighter planes for 15 years. The planes were lost in Burma during World War II. David Cundall, 62, traveled to Burma a dozen times. He spent about US $207,000 in the hope of finding a British Spitfire（喷火式战斗机）buried in the Southeast Asian country. Finally, his hard work paid off.
Cundall started his search after his friend heard from a group of U.S. war veterans（老兵）that they had buried Spitfires in the region. “We’ve done some pretty silly things in our time, but the silliest was burying Spitfires,” the veterans said.
Cundall began placing ads in magazines to try to find soldiers who might have been involved. After 15 years of searching, he finally managed to locate the missing airplanes. The planes had never been flown and were buried in their transport crates（条板箱）. “We made a borehole（钻孔）and used a camera to look at the crates. They seemed to be in good condition.” Cundall told The Telegraph. The aircraft had arrived at a Royal Air Force base in Burma in August 1945. But, by that point in the war, the planes weren’t needed. “In 1945, Spitfires were _____, and you could see them everywhere.” Said Cundall.
British Prime Minister, David Camerion, recently visited the country. As The Telegraph reports, Camerion’s help may mean that the Spitfires could soon be on their way back to the United Kingdom. Cundall hopes that with the help of investors, the planes can finally take to the skies.
“Spitfires are beautiful aeroplanes and should not be rotting away（腐烂）in a foreign land,” Cundall says. “They saved our neck in the Battle of Britain and they should be protected.”
1. Which of the following is the best title for the text?

A．A British Farmer’s Dream

B．Burma’s Buried Treasure

C．A Search for Buried Planes

D．The Design of the British Spitfire

2. What did the war veterans feel when they talked about the buried planes?

A．Disappointed	B．Excited.
C．Regretful	D．Hopeful

3. What does the underlined phrase, “ten a penny ”, in the third paragraph mean?

A．expensive.

B．cheap.

C．rare

D．common

4. What can we learn about the British Spitfires?

A．The planes buried under the ground were seriously damaged.

B．The planes were not needed at that time during World War II.

C．It will be very difficult to take the planes back to the United Kingdom.

D．The planes were buried in Burma after they crashed there.

5. What can we infer from the last two paragraphs?

A．Cundall has asked Prime Minister David Cameron for help to bring Spitfires back.

B．The government of Burma will not allow Britain to bring the Spitfires back

C．The Spitfires buried in Burma are beginning to rot away.

D．Cundall likes Spitfires very much and he thinks they should be preserved.

【推荐3】On the day he almost died, Kimbal Musk had food on the brain. The Internet startup talent and restaurateur had just arrived in Jackson Hole from a conference where chef Jamie Oliver had spoken about the benefits of healthy eating. This was something Musk thought about a lot—how he might make a difference to the food industry—but beyond expanding his farm-to-table movement along with his restaurant, Musk hadn't yet broken the code. Then he went sailing down a snowy slope(坡) and fell over, breaking his neck. The left side of his body was paralyzed.

Musk eventually made a full recovery, but it involved spending two months on his back, which gave him plenty of time to come up with a plan. Since then, he has launched an initiative to put "learning gardens" in public schools across America; attracted Generation Z to the farming profession by changing shipping containers into high-tech, data-driven, year-round farms; and this year, is kicking off a new campaign to create one million at-home gardens.

Aimed at reaching low-income families, the Million Gardens Movement was inspired by the pandemic, as both a desire to feel more connected to nature and food insecurity have been at the forefront of so many people's lives. "We were getting a lot of inquiries about gardening from people that had never gardened before," says Musk. "People were looking to garden for a bunch of reasons: to supplement their budget, to improve the nutritional quality of their diets, or just to cure the boredom that came with the lockdown."

The program offers free garden kit s that can be grown indoors or outdoors, and will be distributed through schools that Musk's non-profit, Big Green, has already partnered with. It also offers free courses on how to get the garden growing and fresh seeds and materials for the changing growing seasons. "I grew up in the projects when I was young, in what we now call food deserts," says EVE, one of the many celebrities who have teamed up with the organization to encourage people to pick up a free garden. "What I love about this is that it's not difficult. We are all able to grow something."

1. What inspired Musk to be devoted to food industry?

A．An accident.	B．Jamie Oliver's speech.
C．The pandemic.	D．The farm-to-table movement.

2. What can we learn about the Million Gardens Movement?

A．It has just accomplished its target.

B．It increases economic burdens for the poor.

C．It may be stimulated by a lack of food security.

D．It has mainly attracted students in public schools.

3. Which of the following best describes Musk?

A．Charitable.

B．Dependable.

C．Approachable.

D．Knowledgeable.

4. Why is EVE taken as an example?

A．To demonstrate the program to be non-profit.

B．To share his experience in a food desert.

C．To encourage people to start a free garden.

D．To clarify the reason why he loves a garden.

【推荐1】Kylie Kirkpatrick was getting ready for work when her 9-year-old son, Ryan Kyote, burst into her bedroom. The Napa, California-based third-grader had just watched a news story about a kindergarten student in Indiana who was forced to return her school lunch because her account balance couldn’t cover the meal.

“Ryan was upset,” Kirkpatrick told TODAY Parents. “He said, ‘Mom, how does something like this happen?’ Then he asked what he could do to help.”

After a bit of brainstorming, Kyote—pronounced “coyote”—decided he would use six months’ worth of allowance he had saved up to pay off the lunch debt of his entire class at West Park Elementary School. The bill came up to $74.50.

Though Kyote had been eyeballing a new pair of basketball sneakers, this was far more important to him. So, on May 24, he happily donated his six months of savings to the Napa Valley Unified School District food services department.

“Ryan told them, ‘Please let my friends know that they no longer owe any money,’” Kirkpatrick recalled. “Lunch is his favorite part of the day and it broke his heart to think that it’s a stressful time for some children.”

The fourth-grader-to-be wanted his act of kindness to be unknown to others, but his proud mother couldn’t resist sharing a photo on Twitter, where it spread quickly.

“Give this kid his money back. No child should be covering lunch debt for his class with his allowance,” wrote one person. Added another: “Love this story... Special kid.”

Practicing good deeds is nothing new for Kyote. “I’ll go into the garage and Ryan’s bike is missing because he gave it to a friend in need,” Kirkpatrick, a sign-language interpreter, told TODAY Parents. “One time, a friend didn’t have any shoes that fit, so Ryan gave him a pair of his own shoes.”

Recently, an investor got wind of what Kyote had done for his classmates and he contacted Kirkpatrick. “He wanted to give Ryan money to put in his savings account,” she said.

Kyote, who recently lost his father to ALS, had another idea.

“Ryan told the man to pay it forward,” Kirkpatrick said. “So he made a donation to the ALS Association. I can’t even begin to tell you what that meant to Ryan. All he wants is to make the world a better place.”

1. Instead of buying a new pair of sneakers, Ryan was more concerned about ________.

A．his school lunch	B．his account balance
C．his six months of savings	D．his classmates’ lunch debt

2. What do we know about Ryan Kyote from the passage?

A．He tried his best to help his friends in need.

B．He couldn’t resist sharing his photos on Twitter.

C．He accepted a donation from the ALS Association.

D．He argued against negative reviews on social media.

3. What does the story intend to tell us?

A．Life is always tough for school children.

B．A kid can make a difference in the world.

C．Social media can make young people popular.

D．Friendship is an important part of being a youth.

【推荐2】Galaxy saw a man and a woman who communicated with the sign language at the train station when she was on the way home one evening. She noticed that the woman asked the man for the direction. He told her that he did not know. Galaxy decided to help them. She had learned the sign language when she served as a volunteer in the deaf and mute(聋哑) school. Then she showed the woman the direction and left her email address to them in case they needed her help later.

She received an email from that man the next day. Kazrim was his name.

Galaxy replied his mail sincerely. They both started chatting online soon after and began seeing each other. Although they only communicated with the sign language, it never bothered her.

Galaxy was fond of him gradually. Obviously, Kazrim was the same too. He presented Galaxy with a bunch of sunflowers and asked her sincerely, “Are you willing to be my girlfriend?”

Galaxy was pleasantly surprised. She requested him to give her some time to persuade her parents.

As she had expected, her parents were very angry after they had learned of their love story.

Galaxy explained, “Kazrim is an excellent and a very optimistic person. He has a very positive attitude towards life and work. He cares for others always. He is 100％ better than the normal. Moreover, the mute is still a human. He should possess a perfect and wonderful love.”

Her parents asked to see him，then. The very worried Galaxy took Kazrim home a few days later. When they were on the train, Kazrim told her, “I'm going to tell your parents that I'll be looking after you well with all my life!” Galaxy was deeply moved.

As soon as they had entered the house，Galaxy introduced him to her parents.

She said, “This is Kazrim”. Just right after her speech, an unbelievable thing happened. Kazrim threw the gift away and held her in his arms tightly.

He said, “YOU CAN TALK?” It was the same question that Galaxy wanted to ask, too.

The four people were shocked all of a sudden. As a matter of fact, Kazrim always believed that Galaxy was a mute and he still fell in love with her deeply.

1. How did Galaxy and Kazrim get to know each other?

A．They met each other by chance.

B．They were introduced to each other

C．They once studied at the same university.

D．They both served in a special needs school.

2. What did Galaxy expect her parents to do?

A．To have a talk with Kazrim.

B．To prepare for her marriage.

C．To treat Kazrim as a normal man.

D．To accept Kazrim as her boyfriend.

3. What can we learn about the two young people from the passage?

A．They fell in love at the first sight.

B．They cheated each other to win love.

C．They mistook each other for being mutes.

D．They ignored the anger of Galaxy's parents.