1 . As a writer, I miss rejection slips. Not that I enjoyed receiving those pre-printed slips of paper, but at least when I got one, I was pretty sure that a flesh-and-blood _______ had put it in the envelope. And there was always the chance I might see a handwritten sentence on the bottom, _______ the piece almost made it. When an editor at McCall’s wrote, “I’m afraid I have to say no on this _______ piece, but try me again on another, would you?” It was almost as _______ to me as if she had said, “We’ll _______ it and here is an advance for you”.

Nowadays, rejection slips seem to have disappeared with the use of online submissions. Most editors don’t feel it a must to _______ they have received, read, or considered your work because they receive so many _______ each day.

For me, there are three _______ of rejection slip pain. The first is _______ brought on by finding a flat “no” on a ________ piece of paper, then followed by anger (how could they ________ a piece that is obviously so much ________ than most of the stuff they print), and, finally, rebirth: I will live to ________ a new piece another day.

Learning to ________ rejection seems like part of growing up as a writer. Despite the many letters of acceptance I have received, my folder of “Noteworthy Rejection Slips” is far ________ than that of “Noteworthy Acceptances”, which indicates to me the fact: I still have some growing up to do.

2 . The true test of an effective team is one where the members operate as a self-managing team. The _________ allows the members on the team to establish teamwork, adjust its work processes, and _________ a communication channel to the rest of the organization.

I followed up with one of our customers to see first-hand what a very successful team looked and felt like. Here is their story on what they do to _________ as a team.

This team _________ eighteen members that worked in a manufacturing facility in Texas. Their working _________ were not the best. During the night when I _________ them, they were performing a hot and dirty job and _________ that, they worked from 12 pm to 8 am. Their _________ was not the best and the products they were making had a terrible _________, which most people can’t stand.

The reason why I know this information is that when you have the opportunity to see how a team really works, you want to __________ their secrets. So I was looking for answers.

As I stayed and communicated with the team members to find out how they worked together, they described to me their requirements for team development.

They said, “Each member has a good time, and we are in tune (协调) with each other, and we have a great __________ of team spirit, believe in our __________, and run the operation without a formal leader in the middle of things. We have a ‘shared’ philosophy.”

Their hard work and effort paid off as they became known as “the stars” of the company. They were described as “__________” compared to other 156 teams. They were motivated by the positive attention, and the __________ that went along with being the best.

It is clear that this team developed to compete for the goal instead of against each other. This team has stayed __________ and self-directed because of being allowed to become more than their “individual selves”.

5 . The days that make us happy make us wise.

--- John Masefield

When I first read this line by England's Poet Laureate, it _____________   me.   What   did Masefield mean? Without thinking about it much, I had always assumed that the _______ was true. But his serious assurance was ________. I was deeply attracted by it.

Slowly, I seemed to ________ his meaning and realized the wisdom that happiness makes possible lies in clear perception(洞察力), not _______ by anxiety nor dimmed by despair and boredom, and without the blind _______ caused by fear.

Active happiness---not mere satisfaction or _______---often comes suddenly, like an April shower or the unfolding of a bud. Then you discover what kind of wisdom has ____________ it. Amazingly, in your eyes, the grass is greener; bird songs are sweeter; the _________   of your friends are more understandable, and more forgivable. Happiness is like a pair of eyeglasses correcting your ________ vision.

Nor are the __________ of happiness limited to what is near around you. Unhappy, with your thoughts focused on your emotional woes (痛苦) , your vision is cut short as though blocked by a wall. Happy, the wall _________.

Consequently, the long vision is there for the seeing. The ground at your feet, the world about you---people, thoughts, emotions, pressures---are now ____________ a larger scene. Everything covers a fairer _________. Everything around you, whether it is encouraging or frustrating, no longer seems such a big deal. And here is the beginning of _________.

8 . In some ways, the kitchen is the heart of the home. It is where we ______ our day with a cup of coffee or tea. The kitchen is where we ______ ourselves, body and soul.

Sometimes you need order in the kitchen for things to run ______. Sometimes you need one person to be ______ charge. Imagine you are cooking dinner for your friends. As you are making the soup, your friend Sara ______ it and says, “This needs more salt.” So, she adds more salt.

Then Harlan comes in. He tastes your ______ and says, “You didn’t put enough pepper.” So he grinds (磨碎) some fresh black pepper into the pot.

Cecilia sees him. She tastes the soup and says, “You forgot vinegar. It’s my ______ ingredient.” Then she ______ in some vinegar.

You are happy to spend time with your friends. But, quite ______, all their opinions about your soup are becoming ______. Worst of all, you taste the soup and it’s ______!

And that is where we get the expression “too many cooks ______ the soup.”

This expression describes an age-old ______: If too many people help to complete a task, it may not go very well.

So there should be a cook in the kitchen. He is the ______. Other people can be assistants helping him. And the cook has the final ______.

9 . When I started my company, a customer service number was put on the company’s website to better the communication with users. Somehow it rarely rang. So we abandoned it.

However, I thought phone support would have made sense. So, last year, I ________ putting another service number on our homepage.   

“Again? We tried this before, but it didn’t work!” they responded, casting ________ on me.

“But companies evolve; circumstances change.” I argued.

Late last year, I convinced my company to give it a shot. So we started a two-week ________. During the first few days, the volume of calls, around 20 per day, was not much but ________. Then, over the following days, the volume increased dramatically, which ________ them all. So successful was it that we finally decided to adopt the service phone number ________.

This experience reminded me of the elephant-and-rope story. Baby elephants were ________ with a small rope. Because they’re too ________ to break free from the rope, they grow up being conditioned that the rope is stronger than they are. So, as adults, they think they can still be ________ by the rope. In my company, those who thought we couldn’t because we once ________ were like a baby elephant who was living with a ________ mindset. They drew a conclusion based on specific ________, but they forgot to revise it when things changed.

In business, not to mention life, all sorts of invisible mental ropes may hold us back. It results in missed opportunities and wasted ________. So don’t hold onto the ________ that you can’t grow or learn from past failures. All it takes is ________ eyes to reexamine the situation.