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1 . When writing a complaint letter, you should keep it short and to the point to help ensure that your letter will be read in its entirety. If you write a seven-page complaint letter, it’s highly unlikely that someone will sit down and read all seven pages.

The complaint letter should be addressed to the customer service department. The address and contact information of the customer service department should be available on the company’s products or website.

A printed complaint letter should be written in the business letter format, while an e-mail should be sent in the same format but without the heading (your return address, their address, and the date).

In the first paragraph you should make clear what the issue is. Be sure to include the following information: the time of the issue, location, the name of the person on duty, the name of the product, what the problem is, your account number, model number, price and warranty(保修单) information. Be sure to stick with the facts and avoid putting emotions into your letter.

The next paragraph should state what outcome you would like of the problem, if you received poor service, you could request an apology or a coupon (优惠券). If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.

The last paragraph should thank the reader for the time. You can also politely express appreciation over something you like about their company’s product or service.

Be sure to keep a copy of the letter for yourself and include photocopies of all documents and envelop them with your letter. You should include your telephone number or e-mail address after your printed name so that they can get in touch with you as soon as possible if necessary.

1. Why should you keep the complaint letter short and to the point?
A.Because the longer it is, the more detailed it will be.
B.Because it can make sure that the letter is taken seriously.
C.Because longer letters can show my emotions.
D.Because short letters are more formal business letters.
2. Where should the date of the complaint letter be in a printed one?
A.In the heading.B.In the first paragraph.
C.In the second paragraph.D.After the printed name.
3. What’s the meaning of the underlined word “malfunctioned”?
A.Failed to function well.B.Met one’s need.
C.Was well produced.D.Was wrongly delivered
4. How is the passage mainly developed?
A.By analyzing causes.B.By showing differences.
C.By describing a process.D.By following time order.
2021-05-08更新 | 78次组卷 | 1卷引用:宁夏银川一中2020-2021学年高一下学期期中考试英语试题

2 . Chinese audiences on average spent more time watching entertainment content online in this uncommon year when the battle against COVID-19 is still being fought.

An average consumer has spent 133.9 minutes each day watching TV dramas, a 10 percent increase compared to last year, according to the report. Interestingly, TV romantic dramas make up 36 percent of all 131 new television series this year, ranking the first.

In the overseas market, Chinese dramas are seeing a rise in popularity, such as hit costume dramas Three Lives Three Worlds, The Pillow Book, and The Romance of Tiger and Rose. The report shows that subscribers (订阅者) of WeTV, the overseas version of Tencent Video in more than 110 countries and regions, have risen 175 percent over last year, with time spent watching these programs up 300 percent year-on-year.

Shows with strong female roles are more popular, like the hit series Nothing but Thirty, I Will Find You a Better Home and A Murderous Affair in Horizon Tower, the report said. It also found that a quality trailer (预告片) played an important role in drawing an audience, as about 90 percent of consumers pick their choices from trailers.

As a result of the six-month shutting down of Chinese cinemas, a number of people have chosen watching films online.

Through Nov. 30, a total of 15 online films have earned more than 10 million yuan, propelling the annual box office income on Tencent Video to nearly 500 million yuan this year. While TV series are almost "dominated" by female audiences, men are favored online movies more. Nearly 70 percent of online film viewers are men, whose favorite themes center on fantasy, comedy and adventure.

1. The shows with strong female roles are mentioned except      .
A.Nothing but Thirty
B.I Will Find Your a Better Home
C.The Romance of Tiger and Rose
D.A Murderous Affair in Horizon Tower
2. The underlined word “propelling” in the last paragraph probably means      .
A.protectingB.pushingC.stoppingD.beating
3. Which of the following is NOT true according to the passage?
A.Chinese audiences spent more time online due to the COVID-19.
B.Chinese dramas have made success in the overseas market.
C.A quality trailer plays an important role in consumers’ choices.
D.Compared with males, females have a more preference for online film.
2021-05-07更新 | 77次组卷 | 3卷引用:宁夏吴忠中学2020-2021学年高一下学期期中考试英语试题

3 . "For years, we had seen a lot of old villages dying slowly before being torn down. It's such a shame. So I wanted to do something," says Zhang Lei, a professor from the School of Architecture and Urban Planning at Nanjing University.

Zhang's two design works for Librairie Avant-Garde, the Yunxi Library bookshop in Tonglu county's Daijiashan village and Chenjiapu Bookstore in Songyang county, both in East China's Zhejiang province, were opened respectively in 2015 and 2018. The villages have since seen increasing number of visitors. Hostels have been built and, as a result, property prices in the villages have soared. For instance, the annual rent of a house in Daijiashan village was 2,000 yuan ($306) in 2015, but has now grown to 8,000 yuan.

Similarly, Chenjiapu village used to be dying despite a history stretching back 600 years. The bookstore, however, means that holidays bring so many visitors that there are often traffic jams on the road leading to the village. "I never thought that a small bookstore could change the fate of a village," he says.

When Qian Xiaohua, founder of Librairie Avant-Garde headquartered in Nanjing, started opening bookstores in the countryside six years ago, he met with a lot of doubts and questions. After all, bookstores in cities, with much bigger populations, could barely survive due to online competition. Even more surprisingly, Qian prefers targeting old villages that are losing their young people, with just the elderly and children left behind. Those villages are usually located in picturesque surroundings, many with historical details. Qian, accompanied by architects, will then choose old buildings from the villages to be renovated into well-lit modern bookstores that remain true to their original structures and decorative aspects.

Since April 2014, Qian has opened five bookstores in the countryside. All have attracted large numbers of tourists and even young villagers to return home. Apart from their commercial success and subsequent economic revival of the villages, these bookstores have become new public spaces for locals, benefiting the development of rural areas in the long run.

1. What can we know about many old villages from Zhang Lei’s words in paragraph 1?
A.They were booming gradually.B.They were being deserted.
C.They were under construction.D.They were overdeveloped.
2. What does the underlined word “soared” in paragraph 2 mean?
A.Risen.B.Decreased.C.Changed.D.Overturned
3. How might people feel about Qian Xiaohua opening bookstores in the countryside initially?
A.Favorable.B.Interested.C.Hopeful.D.Skeptical.
4. What can be a suitable title for the text?
A.Old Villages Survive AmazinglyB.Rebuild Traditional Settlements
C.Bookstores Rewrite Old VillagesD.Knowledge Changes Villages

4 . I remember that it was a fall morning when the orchestra (管弦乐队) teachers came into Miss Newell’s third-grade classroom. “You have hands for the viola(中提琴),” Miss Ciano told me. I was excited because my hands were finally good for something. I told my parents I wanted to play, and naturally, they agreed.

Since I first touched the viola, I haven’t been able to put it down. Ignoring the difficulty, I am pulled closer to it each day.

Classical music is truly my best friend. It is the trusted friend of every man, woman and child. Various feelings are expressed in classical music. I discovered that when I was eleven and played a cello concerto (大提琴协奏曲) of Bach in a competition, the first movement was joyful, but the second movement was mysterious and full of pain. From the piece, I learned that music expresses not only feelings, but also sudden mood changes. By listening to classical music, I know that someone else shares these feelings. Since I am lucky enough to be able to play classical music, I am comforted by it when I am upset. It gives me a way to escape from my problems for a short period. Classical music can express my joy, sadness and anger.

Now look back at that fall day in the third grade and think how gullible I was for believing that anyone, even music teachers, could tell whether hands were perfect for a certain instrument. I’m certain they told me I had “ viola hands” not because they were fortune-tellers(算命师), but because there was a lack of violists in our district. Classical music is one of the best things that ever happened to mankind. If you get introduced to it in the right way, it will become your friend for life.

1. What’s the author’s purpose in writing the first and second paragraphs?
A.To introduce an interesting musical class.
B.To show the importance of proper guide.
C.To offer the evidence of her gift for music.
D.To tell the power of support from parents.
2. According to the passage, in what way does classical music help the author?
A.By developing social skills.B.By broadening life experience.
C.By improving mental health.D.By building close relationship.
3. What does the underlined word “gullible” mean in the last paragraph?
A.Firmly opposed.B.Easily tricked.
C.Greatly affected.D.Secretly hidden.
4. Which could be the best title for the passage?
A.Lifetime dream, great effort.B.Happy childhood, unforgotten experience.
C.Special event, sweet memory.D.Classical music, endless friendship
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5 . As I lie here in my hot, uncomfortable hospital bed, all I can think about is how badly I want to leave this place. It has been four days of doctors giving bad news, medicine injections, procedures, MRIs and restless nights. I have been able to eat one meal a day due to the surgeries I was scheduled for later. I ask my mom to bring me my car keys and on my key chain, there is a soft piece of leather made from my first baseball glove. She looks worried and sad, handing the keychain to me. In the fibers of the leather are so many memories that have transformed me as a person.

I grab my keys and touch a smooth piece of leather. It is a nice coffee brown and about 3 inches in length. Every time I touch it, I think of one thing - baseball. The key chain is made from my first baseball glove that I cherished so much It carries great moments like championships as well as moments when I strike out and lose. Each one has transformed me not only as a baseball player, but as a person.

All of a sudden, my nurse walks in and I jump when I hear her voice. She didn't mean to interrupt , but I need more medicine. Once she leaves, I focus back and grasp the cowhide. I rub my fingers up and down just feeling this reminder of the game. It takes me on a wild road trip through my brain and I am stopping at each baseball memory. This time I begin to picture the people that are involved in my baseball life.

I open my eyes, realizing the road trip that I used to be on has gone with the wind. My gaze shifts to the clock on the opposite wall. Almost an hour has passed! Even in tough times the things and people you love can help you escape and you will get over all the difficulties.

1. What makes the author’s mother worried?
A.the author's skill in baseball.
B.the author's attitude to his life.
C.the author's present situation.
D.the poor condition of the hospital.
2. Why does the author treasure the keychain?
A.It brings back plenty of memories.
B.It is soft and comfortable to touch.
C.it has witnessed his great moments.
D.It is made from one of his baseball gloves.
3. What does the underlined word "cowhide" in paragraph 3 mean?
A.Medicine.B.Baseball.C.Glove.D.Leather.
4. What can be inferred from the last paragraph?
A.The author feels depressed.
B.The author is confident of his future.
C.The author cherishes his past experience.
D.The author feels tired of the life in the hospital.

6 . A report revealed that about 85% of the working mothers surveyed felt that their parenthood had affected their career “in a significant way”. Over 30% of them said that they went through a “long period of mental distress” before announcing their pregnancy at work, and 35% said their bosses immediately started looking for their replacements after learning about their pregnancy.

While Chinese women may no longer sacrifice their careers for their husbands, they are still expected to do so for their children. The study found that nearly half of the mothers left the labor force for at least one year after giving birth, among whom roughly 20% ended up becoming stay-at-home moms. When asked about the impact of motherhood on their identities and life goals, nearly 35% said that the most profound change was how they started to balance between family and work.

The adjustment, however, is not always by choice. Responding to a question about the distribution of child¬care labor in their home, almost 40% of the working mothers said that their husbands basically spent no time on parenting.” Moreover, over half of the husbands didn't use up their paternity leave(陪产假), whereas about 21 percent never took it at all.

Another key finding from the survey was that although it's illegal for Chinese companies to ask a woman about family plans, many employers still do. The unlawful yet prevalent practice has been a main factor influencing women's decisions about timing of motherhood. The survey showed that about 40% of the childless respondents delayed parenthood because of “the time it would take,” which they thought would                                        have a negative impact on their promotion opportunities.

In theory, there has never been a better time than now for working mothers in China to shine. Faced with an aging population and shrinking workforce, Chinese officials encourage Chinese women to have babies while working at the same time.

1. What can be concluded from the first paragraph?
A.Some women choose to hide their pregnancy.
B.Pregnant working women will be replaced immediately.
C.Half of working mothers go through long-term depression.
D.Most working mothers are significantly affected by parenthood.
2. What are Chinese women expected to do according to the passage?
A.To help their husbands' career.
B.To become stay-at-home moms.
C.To sacrifice their careers for their children.
D.To be successful both at home and in company.
3. Which of the following can replace the underlined word “prevalent”?
A.commonB.obviousC.embarrassingD.potential
4. What is the main idea of the passage?
A.Women have greater pressure than men.
B.Pregnancy and motherhood affect working women.
C.Balance between work and family is unavailable.
D.Working moms have less promotion opportunities.

7 . We talk a lot about air pollution. Here in Hong Kong we always complain about light pollution as well. Then, there is noise pollution. It's the same in many cities around the world, and in Kathmandu, the capital city of Nepal, people have been complaining about the noise made by drivers who continually sound their car horns (喇叭). That is until recently, when something was finally done about it.

The Chief District Officer of Kathmandu had received many complaints about horn pollution. He said that everyone felt the use of the car horn in recent years had become excessive. Researchers in Kathmandu found that for about 80 percent of the time, it really was not necessary for drivers to use their car horns. Sounding the horn to make a noise had become more of a habit. It was no longer being used as it was supposed to be used: to warn people of danger.

At the beginning of the Nepali New Year in 2017, the local government passed a law to ban the use of car horns unless used correctly. Within six months, 11,000 fines had been collected by the local traffic police. The fine was about HK $360. A taxi driver in Kathmandu can make about HK $1,000 per day, so he could lose about one-third of his money if he broke the law.

As usual, there were many complaints from drivers. They said that cows and dogs were free to walk on the roads. They always caused danger. Sounding a car horn was the only way to get them to move out of the way. And while there were quite a few traffic lights in the streets of Kathmandu, very few of them worked. This meant there was often a traffic mess.

The ban on using a car horn went ahead, and within a few weeks the streets of Nepal's capital were quieter — even though they were still just as busy. Because of the ban, drivers are a little more careful when they drive. Fewer accidents have been reported. The local government says the horn ban will now be copied in other areas of Nepal.

1. What do Hong Kong and Kathmandu have in common?
A.Both have been troubled by light pollution.
B.Both have succeeded in fighting air pollution.
C.Both have been faced with the problem of noise pollution.
D.Both have received many complaints about horn pollution.
2. What does the underlined word "excessive” in Paragraph 2 probably mean?
A.Too much.B.Quite simple.C.Very correct.D.More dangerous.
3. What will you find if you go to Kathmandu?
A.No traffic lights in the streets can work.
B.The traffic on the roads is usually very heavy.
C.Animals are not allowed to walk on the streets.
D.Drivers are required to drive on one-way streets.
4. What can we guess about Kathmandu's horn ban?
A.It is unfair.B.It is worrying.C.It is interesting.D.It is successful.

8 . I have always found the Chinese to be a very polite people. In particular, Chinese frequently compliment (称赞) foreign friends on their language skills, knowledge of Chinese culture, professional accomplishments, and personal health. Curiously, however, Chinese are as loath to accept a compliment as they are eager to give one. As many of my Chinese friends have explained, this is a sign of the Chinese virtue of modesty.

I have noticed a difference, though, in the degree to which modesty is emphasized in the United States and China. In the US, we tend to place more emphasis on “seeking the truth from fact”, thus, Americans tend to accept a compliment with gratitude.

Chinese, on the other hand, tend to reject the compliment, even when they know they deserve the credit or recognition which has been awarded them. I can imagine a Chinese basketball fan meeting Michael Jordan of the Chicago Bulls. He might say, “Mr. Jordan, I am so happy to meet you. I just want to tell you, you are the best basketball player in the world; you’re the greatest!” to which Jordan would probably respond, “Thank you very much. I really appreciate it! I just to try to do my best every time I step on the court.” If an American met Deng Yaping, China’s premier pingpong player, he might say much the same thing: “Ms. Deng, you’re the best!” but as a Chinese, Deng would probably say, “No, I really don’t play all that well. You’re too much kind.”

Plainly, Americans and Chinese have different ways of responding to praise. Ironically, many Americans might consider Ms. Deng’s response the less modest, because it is less truthful—and therefore less sincere. Americans generally place sincerity above manners; genuine gratitude for the praise serves as a substitute for protestations of modesty. After all, in the words of one of my closest Chinese friends, modesty taken to the extreme is pride.

1. What does the underlined word “loath” in paragraph 1 refer to?
A.Polite.B.Uncertain.C.Curious.D.Unwilling.
2. Why does the author mention Michael Jordan and Deng Yaping?
A.To note they do as much as they can each time they play against others.
B.To remind readers they are the best players in basketball and table tennis.
C.To explain they deserve the credit or recognition for their great contributions.
D.To show they as Chinese and Americans are different in accepting praise.
3. Why do Americans consider Ms. Deng’s response the less modest?
A.They think sincerity matters the most.B.They think her reply is against the fact.
C.They think she is too modest to believe.D.They think manners is more important.
4. In what column can you find this passage in a newspaper?
A.Education.B.Sports.C.Culture.D.People.

9 . Do you remember what happened on Sponge Bob Square Pants yesterday? The day before? If so, you may be in need of a TV timeout!

Kids today are watching more TV than they watched before, researchers say. Kids ages 6 to 11 in the United States watch more than three hours of TV each day. Ten years ago, children watched only about two hours and 40 minutes of TV each day.

Why the increase? Experts say more TV shows today are focused, or aimed, at kids.

Some people want to limit kids' TV time. Researchers say that children who watch TV shows for more than three hours a day do not do as well in school. However, some programs can help kids learn. One example is BrainSurge. Some people say the show teaches kids facts.

How do you know whether a TV show can make you smart? Think about what you learn from watching, says Aletha Huston. She is a TV expert. But, she warns, don't spend too much time watching. “Limit the amount you watch. Get off the couch and do something else.”

TV Guide

This pie chart shows how long kids ages 611 use different types of TV technology each week.



1. What is the main idea of the text?
A.Kids today watch more TV than they did before.
B.BrainSurge helps kids learn facts.
C.Kids do not watch proper TV shows.
D.More TV shows today are created for kids ages 6-11.
2. The underlined word “focused” can be replaced by ________.
A.unusualB.aimedC.suitableD.pleasant
3. How many kinds of TV technology are mentioned in the chart?
A.Three.B.Five.C.Four.D.Six.
4. According to the pie chart, kids spend the least time using________.
A.Video gamesB.DVDC.VCRD.TV

10 . It's the last dream for many to move to a big city and make a shining new life.

But as we all know, metropolitan living comes at a cost, especially if you pick Hong Kong, Paris or London, which are the world's most expensive cities according to a new research.

The Economist Intelligence Unit (EIU)-which rates 133 global cities, and compares the price of a basket of 138 everyday items in each-has ranked them as joint top of the table.

The European cities have passed Singapore and Osaka, which tied with Hong Kong in the previous Worldwide Cost of Living Survey, carried out in March.

The changes are especially marked this time around, with the report doubling as an assessment of the influence of the Covid-19 pandemic on prices around the world.

Singapore and Osaka are now down to fourth and fifth respective, with Tel Aviv tying with Osaka in fifth place. An exodus of foreign workers during the pandemic is behind Singapore's drop, which saw its population fall for the first time in 17 years, according to the EIU.

The top 10 is completed by Geneva, New York City, Copenhagen and Los Angeles.

The biggest rise is Tehran, which has climbed up the ladder from 106th to 79th, due to US sanctions impacting supplies. Reykjavik, Rio de Janeiro and Sao Paulo show the biggest price drops. The EU owes the Brazilian cities' rankings to “weak currency and rising poverty levels”. Brazil, of course, has suffered hugely during the pandemic.

“The Covid-19 pandemic has caused the US dollar to weaken while western European and north Asian currencies have strengthened against it, which in turn has shifted prices for goods and services " said Upasana Dutt, head of worldwide cost of living at the EIU.

“The pandemic has changed consumer behaviour, as lockdowns such as working from home have increased the prices of consumer electronics and at-home-meals have taken the place of restaurant dining for middle-class families ."

As for the future, things don't look wonderful. The EIU predicts that the trends will continue, with people cautious about spending and sure to struggle to make ends meet during 2021.

1. According to the passage, which of the following statements is true?
A.Living in Hong Kong means living a happy life.
B.The pandemic forces people to work at the office and eat meals at home.
C.People in Brazilian cities enjoy rising living standards because of the biggest price drop.
D.Singapore and Osaka used to tie with Hong Kong in the Worldwide Cost of Living Survey.
2. The underlined word “exodus” is close in meaning to________.
A.dramatic increaseB.sudden arrival
C.leave in massD.journey out of Egypt.
3. What is the basic cause of the changes, according to the research?
A.Population fall.B.The weaken US dollar.
C.Transformed consumer behavior.D.Impact of the pandemic.
4. What is the EIU’s attitude towards the future?
A.Optimistic.B.Pessimistic.C.Indifferent.D.Positive.
2021-01-29更新 | 44次组卷 | 1卷引用:宁夏平罗中学2021届高三上学期期末考试英语试题
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