1 . The Walt Disney Company wasn’t about to let COVID-19 stop the company from developing. In the past year, some Disney theme park innovation (革新) have been designed.
For example, Disney had always encouraged face-to-face interactions between cast members and customers. It made perfect sense since Disney spends so much time training its workers in providing good customer service. In fact, Disney is known for pleasing its guests, which explains why it scores so high in customer satisfaction surveys. Well, COVID-19 turned personal interactions into problematic exchanges, as they increased the risk of spreading COVID-19. So, quickly, Disney added cast member virtual chat to its app My Disney Experience. Now, you can rely on a cast member’s knowledge whenever you have a question about Disney visit. It's like having a tour guide on your phone!
There is also the Walk-Up Waitlist. Before 2020, Disney had made strict rules for its Table Service restaurants. Once something sold out, would-be diners had no means of booking a table. COVID-19 has affected park guests, though. Some of them booked tables but then decided not to eat there. This cost Disney money, and it prevented you from dining at your favorite places. So, restaurant managers felt unhappy about the poor business practice, and Disney’s IT department reached a solution. The Walk-Up Waitlist in My Disney Experience allows you to add your name at a restaurant. A previously booked restaurant will find a table for you to dine there. My Disney Experience shows the waiting time. You’ll know whether the wait will fit with your tour. For Disney, the Walk-Up Waitlist improves services and can make it earn more money while increasing customer satisfaction.
In the face of COVID-19, Disney somehow made its parks better and more modern. The company is really worth praising for such great innovations.
1. What can park guests do with the Walk-Up Waitlist?| A．Check whether there's a meal left. | B．Know when to dine in the booked restaurant. |
| C．Dine at any restaurant at any time. | D．Book as many tables as they can. |
| A．It benefits both Disney and its customers. |
| B．It is supposed to be used at a restaurant only. |
| C．It is aimed at more customers during COVID-19. |
| D．It allows Disney to have the most guests at a time. |
| A．How Disney Keeps Its Park Popular. |
| B．How Disney Controls the Flow of Traffic. |
| C．Ways to Tour Around Disney During COVID-19. |
| D．Disney’s Innovations Responding to COVID-19. |
1.感谢关心； 2.学习情况； 3.你的感受。
注意：写作词数约为80字。
Dear Lucy,
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Yours,
Li Hua
3 . Roberto Novo has styled the hair of a lot of stars. But during COVID-19, he’s turned his gifts to the heads of lesser-known, older New Yorkers- and he’s done it for free.
The Argentina-born stylist welcomes them to his Manhattan apartment or visits them in their homes. His two dogs keep everyone company. He calls his project “Free haircut and puppy love.”
It started last summer when he and his dogs visited a client who had been isolated (隔离) for months due to COVID-19. Seeing how happy it made her, he asked if she had friends in her apartment building who might be interested in a free hairdo.
“It doesn’t get any better than that — bring some joy to senior citizens in these hard times,” Novo said. “People are really suffering in this situation right now. So if I can help them with a simple haircut, that’s a gift.”
On a recent day, Novo and his dogs walked into Madelon Spier’s apartment and quickly turned the living room into a salon (美发厅). Sitting in a black chair, Spier waited to get her hair styled. “I think he’s an amazing artist. And we’re all pictures that he’s painting,” Spier said. “There’s his personality (特色), and his way of cutting — a way of looking at a person and knowing what’s right for them,” said Spier.
Neighbor Andrew Langerman said Novo also gave him his first haircut in months. “I’ve just been so lonely during COVID-19,” he said, and now, “I feel a lot better. I wasn’t really feeling very well when I came here but then I felt great just being with everybody. And I had a good haircut.”
As Novo finished a cut, he ordered pizzas that the group later shared. They talked and laughed.
“I always tell people if I die and I’m born again, I’ll do everything exactly the same way,” said Novo.
1. Why did Novo visit older New Yorkers?| A．To take care of them. | B．To give them haircuts. |
| C．To communicate with them easily. | D．To inspire them to fight against diseases. |
| A．It created good feelings. | B．It strengthened his family ties. |
| C．It excited his interest in painting. | D．It helped him get to know his neighbors. |
| A．It is challenging. | B．It is unexpected. | C．It is amusing. | D．It is beautiful. |
| A．Generous and sporty. | B．Creative and courageous. |
| C．Caring and warm-hearted. | D．Far-sighted and strong-willed. |
4 . In a small town in Oklahoma, many people have lost their jobs because of Covid-19. They do not have as much
On the
Jennifer, owner of the restaurant, started the idea of the
Customers who had no money would take down the receipts to eat and then later returned to
“That says a lot about how
| A．work | B．money | C．patience | D．energy |
| A．finish | B．share | C．afford | D．resist |
| A．window | B．counter | C．table | D．wall |
| A．donated | B．varied | C．packed | D．lost |
| A．educate | B．help | C．remind | D．promise |
| A．share | B．take | C．gain | D．add |
| A．giving | B．warning | C．shining | D．praising |
| A．but | B．as | C．so | D．though |
| A．free | B．delicious | C．special | D．extra |
| A．put up | B．pay for | C．search for | D．make up |
| A．couple | B．family | C．team | D．group |
| A．anxiously | B．eagerly | C．happily | D．carefully |
| A．interesting | B．amazing | C．exciting | D．relaxing |
| A．quality | B．policy | C．health | D．information |
| A．change | B．gather | C．recover | D．freeze |
1.讲座的时间、地点；
2.讲座的主要内容；
3.其他注意事项。
参考词汇：新冠状病毒novel coronavirus
注意：1.词数80左右；
2.可以适当增加细节，以使行文连贯。
1. 表示遗憾；
2. 简述大运会推迟的必要性，并安慰Joe；
3. 欢迎他明年来观看大运会。
注意：1. 词数100词左右
2. 可适当增加细节，以使行文连贯
参考词汇：大运会 the World University Games 疫情epidemic
Dear Joe,
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