1 . If knowledge is power, then books are fuel and libraries are power stations! Here are four amazing libraries that can get you positively charged.
New York Public Library—New York
Opened in 1911, New York Public Library was the largest marble building in the world. Over the years the library has a collection of 53 million items, including rare first edition books, 300 million pages of historical newspapers and around 40 ,000 restaurant menus dating back to 1850!
Chetham's Library— Manchester
Founded in 1653, Chetham's Library is a free public library with the longest history in the UK. The building itself is even older —built in 1421, it's one of the most well—protected medieval buildings in England!
With 100 ,000 + books lining the shelves, the special atmosphere of the library attracts students and scholars alike to attend guided tours offered throughout the year.
The Library of Congress Washington, D. C.
Located on Capitol Hill, the Library of Congress is considered the national library of the US and the second largest library in the world. The library has around 168 million items, adding 10 ,000 to this number every day.
Need to catch up on the news? The Library of Congress, which was founded in 1800, holds the world’s largest newspaper collection, with some dating back as far as 1659!
The British Library—London
The British Library was founded in 1973. With around 170 million items spread across 750 km of shelving, it's the largest library in the world. And this number is continually growing and 8 km of shelving has to be added every year! This is partly because the British Library must receive a copy of every publication produced in the UK and Ireland, by law.
1. Where can you visit the oldest library?| A．In New York. | B．In London. |
| C．In Manchester. | D．In Washington, D. C. |
| A．Its large area. |
| B．Its various functions. |
| C．Its building materials. |
| D．Its newspaper collection. |
| A．The legal rule. | B．The public's help. |
| C．The printing skills. | D．The librarians' efforts. |
2 . Customer Service Diploma
Subject: Business, Marketing&. Sales
Location: United Kingdom
Delivery method: Online
Course type: Part-time, Short(less than 3 months), Full-time
Price: Now £45, was £299-85% discount
About the course
Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It’s packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognized and can be checked for validity(有效)on our dedicated website.
Description
This course consists of eleven information of packed modules, including:
● Make a great first impression, learn how positive attitude, dress and body language affect your perception(感知).
● Learn how to care for your customer’s needs, from seeing customer service from their perspective to the importance of communication.
● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
Benefits of the Customer Services Diploma
The benefits of a customer services diploma are endless, but here are some you can take notes of right way:
● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
● Learn essential problem-solving skills you can use daily.
● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.
1. Who may be most interested in the course?| A．People with a diploma of teaching. |
| B．People interested in part-time work. |
| C．People interested in customer service. |
| D．People interested in training life skills. |
| A．Flexible course types. | B．A lower price of £299. |
| C．Packed information of customers. | D．Accommodation during the course. |
| A．Learning how to manage your marketing team. |
| B．Learning how to better communicate with customers. |
| C．Learning how to express your emotions freely and strongly. |
| D．Learning how to check your qualification on the dedicated website. |
