1 . When Emma woke up, she knew it was going to be one of those days. She felt unwell — a cold had taken hold of her. Still, she needed to brave the storm of responsibilities at work. Emma dragged herself out of bed and got ready for work. Then she put on her raincoat and went out into the pouring rain. As she walked, she fought against the bad weather. Emma’s umbrella was almost useless as it was raining cats and dogs. Then like a bolt from the blue, the wind blew it inside out. She was immediately wet from head to toe. She said to herself in a quiet voice. “What a day to forget my rain boots!”

At the office, the day was as stormy as the weather. She had a mountain of tasks. Handling endless emails and phone calls should have been a light wind. But before long, she was desperate to take a break so she could get a second wind.

Then, at exactly the moment, her coworker Alex came to her rescue. Alex was not a fair-weather friend but was always ready to lend a hand. With a warm smile, he offered to help Emma. Having Alex assist her was like a ray of sunshine on a rainy day. Their laughter and good-fellowship as they completed their tasks made the hours pass quickly.

On her way home, Emma reflected on the day, which had ended up being surprisingly pleasant. She realized that every cloud did indeed have a silver lining. Today, that silver lining had been her wonderful colleague, Alex.

When Emma arrived home, she decided to send Alex a heartfelt message of appreciation. She wrote, “Thanks for being my ray of sunshine in this rainy day!” It was a simple message, but it carried a lot of meaning.

That night, listening to it rain cats and dogs outside, Emma couldn’t help but smile. She had weathered the storm with Alex’s help.

5 . In this age of social media, everyone has followed the review trend. Nearly every business or website persuades customers to leave reviews as they can drive traffic to the site or business. The online business directory Yelp, which gets 178 million monthly visitors, invites anyone with a cellphone to leave a review of a business or restaurant. But by no means are negative reviews always honest. Some people threaten to give a bad review to extort (敲诈) discounted or free food from a restaurant. Some then follow through when their demands are not met.

But there are two sides to every story. One Denver chef decided to respond to bad reviews at his restaurant. As it turned out, some customers who left bad review s deserved bad reviews themselves. One customer’s terrible review claimed that the food at the restaurant was so awful that he didn’t eat a single bite. The chef looked through the monitor and found clear evidence that he had eaten every bite! In response, the chef called out the dissatisfied customer in his own negative review. Since the chef started responding to all his negative reviews, business at his restaurant has nearly doubled.

Telling people what you think of them as the result of a bad review can backfire on you, especially when a bad review is justified. Reviews are important because 94 percent of diners read online review s before they decide where to eat.

But bad reviews appear for many reasons. The reviewer may be having a bad day, or the chef may be sick and the substitute (代替者) couldn’t fill his shoes, so the cuisine suffered. Or perhaps the service wasn’t as good as usual. The worst-case scene is that the reviewer wants to punish the restaurant on purpose for some slight, real or imagined. So one or two bad reviews need to be taken with a grain of salt. Many negative reviews, however, indicate a problem.

So what is a restauranteur to do? First give an honest assessment of any negative reviews. Take a step back and ask if the writer has made any valid points. Are there areas for improvement? If the answer is yes, make adjustments. Reviewers themselves need to be honest and constructive. The goal should be to improve the situation, not just blow off steam.

6 . Samuel worked in the town’s bookstore. His life had been predictable and boring. But one sunny morning, the bookstore owner _________ that the shop would be closing for good. Samuel’s heart sank, and he found himself facing an _________ future. Yet a ray of hope emerged — an opportunity to start anew.

Nothing ventured, nothing gained, he thought, _________ the courage to break new ground. With a newfound determination, Samuel decided to go after his dream of becoming a _________.

With pen in hand and a blank page before him, Samuel poured his soul out onto the paper. He _________ tales of adventure, love and self-discovery. As he wrote, he gave life to the characters that danced across the page. _________, an unexpected opportunity presented itself. A local publishing house, charmed by Samuel’s stories, offered him a _________ to share his work. He took a leap of faith and said yes!

“Out with the old and in with the new” became Samuel’s pet phrase. The once-shy clerk _________ a confident author. His books found their way into the hands of readers near and far, touching hearts and igniting (点燃) passions.

Samuel’s _________ didn’t come without challenges, but he remembered the saying, “When one door closes, another opens.” Each closed door became an opportunity for growth and a stepping stone to even greater achievements. With each book he composed, he turned over a new leaf. His journey reminded everyone that starting anew was not just surrendering(屈服)to the unknown. It was an invitation to __________ a life filled with purpose and fulfillment.

9 . Memories are funny, aren’t they? You can be going along, minding your business, and then, all of a sudden, a memory pops into your head. Sometimes memories are triggered (触发) by a song that reminds you of the setting where you first heard it. Or it may be a smell that makes you think of a delicious meal with your friends or family. Perhaps hearing kids arguing makes you remember an unhappy situation with childhood friends. These spontaneous (自发的) memories can be “sweet,” or they might be “sour.” Did you ever wonder what’s going on in your brain that makes your memories produce positive or negative emotions?

Researchers at the Salk Institute for Biologica Studies in California have made a discovery that could help to uncover this secret. The explanation is a bit technical (for those of us who are not brain scientists), but basically it all focuses on a single molecule (分子) called neurotensin (神经降压素). Our surrounding environment is constantly presenting our brain with stimuli (刺激). The molecule neurotensin acts as a key indicator of whether an experience is labeled as positive or negative, depending on the nature of the stimuli. Our brain subsequently associates similar stimuli with the pleasant or painful memory that we experienced.

The study by the Salk Institute was published in the journal Nature. The focus of their experiments was the brain circuitry of laboratory mice. After a sound was played, the mice received either a pleasant swallow of sugary water or, an unpleasant electrical shock or puff of air. The researchers discovered that neurotensin was the signal that associated the sound with reward or with punishment When the gene (基因) that regulates neurotensin was removed from the mice’s brains, they had more difficulty connecting the sound with the sugary water. However, the negative responses were enhanced.

Understanding how neurons in the brain respond to neurotensin could have influences on one’s mental health. Addictions may be caused by overly high levels of neurotensin (connected with positive rewards). On the other hand, depression and anxiety can result when decreased levels of neurotensin allow negative responses to dominate. Thus, regulating neurotensin could help to maintain mental stability. One other thing: The research study showed that the brain may tend to be a pessimist, focusing on fearful memories that cause negative emotional responses.

Perhaps insights into neurotensin will help us have fewer sour memories and more sweet ones.

A strong work ethic (道德) is vital to a company. Certain     1     (factor) come together to create a strong work ethic. A sense of responsibility is a factor. It affects     2     an employee works. When the employee feels     3     (personal) responsible for his job performance, he shows up on time and completes projects to the best of his ability. A sense of team work is another factor. An employee with a high sense of team work helps a team meet its goals. These employees respect and help each other,     4     (make) cooperation go smoother.