1 . A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better ____ at a computer store. So I went back to the supermarket to ____ it for some other products. With ____ telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started ____
I was midway ____ when a clerk suddenly stopped me. "You are not allowed to ____ a bag around in this store. Open it and show me the ____!" she yelled coldly.
____, I opened the bag and ____ the ink to her. "I'm returning it. " I said.
"You should have left the bag with the clerk upon ____ . Let me see your receipt!" she demanded I did as told, looking around, embarrassed ____everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store ____ . " she added.
By the time I finished shopping, I was angry. How dare she treat me as a ____ ? I went looking for her and asked for her ____ She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula. "
"Ursula what?" I asked. She yelled at me,   "Ursula! " and stormed away.
"This employee is about to become unemployed, " I ____ when I got home. 1 ____ their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, "Our employees are taught to be ____ Give me your phone number and I will ring you back. "
She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you ____ her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate ____to our customers. "
By this time, I had calmed down. l didn't really want the employee to lose her ____ So I told the representative to forget about it.1.

A．reduction

B．choice

C．introduction

D．price

2.

A．change

B．return

C．receive

D．replace

3.

A．somebody

B．nobody

C．everybody

D．anybody

4.

A．bargaining

B．storing

C．loading

D．shopping

5.

A．across

B．up

C．through

D．down

6.

A．carry

B．show

C．move

D．push

7.

A．identity

B．contents

C．belongings

D．ink

8.

A．Depressed

B．Shocked

C．Amused

D．Stressed

9.

A．poured

B．mixed

C．showed

D．fell

10.

A．exit

B．admission

C．entry

D．departure

11.

A．even though

B．as if

C．so that

D．in case

12.

A．lines

B．borders

C．regulations

D．permissions

13.

A．criminal

B．blue-collar

C．beggar

D．colleague

14.

A．number

B．career

C．explanation

D．name

15.

A．calmed down

B．thought aloud

C．found out

D．got through

16.

A．rang

B．visited

C．questioned

D．blamed

17.

A．patient

B．clever

C．polite

D．hardworking

18.

A．recognize

B．inform

C．describe

D．forgive

19.

A．yelling

B．pointing

C．talking

D．lying

20.

A．job

B．way

C．chance

D．business