1 . 阅读下面材料，根据其内容写一篇60词左右的内容概要。
注意：写作词数应为60个词左右。

In the field of business, getting negative feedback (反馈) from customers is commonly annoying. Every company always wants to please its customers with its products or services. Every company wants to get positive comments from its customers rather than get criticism. Not all people know that negative feedback actually provides various benefits for companies. Here are some of the benefits of getting negative feedback.

Whether a person is selling a product or a service to another person or organization，when there is negative feedback, he or she will improve the quality of the product or service. Every person or organization would like to please and keep their angry customers and the only way to do this is review the complaint and take necessary steps to win back the customers’ trust. Throughout the process, the quality of services and products will be improved.

Negative feedback may also cause many changes in a company. Receiving criticism can give the company the chance to adjust its goals to meet the needs or the expectations of its customers. For companies that offer products or services, negative feedback from customers may also cause them to create new and better products or services which could bring in more success and more customers.

If companies are able to pay great attention to the problems raised by customers, they may also gain loyalty(忠诚) from them. Studies have shown that customers actually become more loyal to a product or a service when their problems attract the companies enough attention. Many customers may complain, but they can also become loyal to a product or a service when they are being listened to and when their problems are properly dealt with.

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2 . For a long time, the smartwatch industry had just a few big companies that could set any prices they wanted and kept cheating customers. But now one new tech company is turning the $5 billion smartwatch industry on its head. The company called OshenWatch has found a way to offer a far advanced product at a part of the original price.

Let’s meet the OshenWatch. OshenWatch combines the functions of a fitness band （手环）， digital watch, and health monitor all into one. It feels comfortable to wear. Even better than some of the expensive smartwatches I own from other big tech companies. Extreme indoor and outdoor sports? No problem, the hardened aluminum shell （铝壳）and the lowered-temperature touchscreen glass won't break easily even if you tried.

In my opinion, the OshenWatch is the next generation of smartwatches. Take calls, sleep monitoring, show incoming messages, etc…The watch has all the basic functions that a good smartwatch must have and much more.

What makes the OshenWatch so popular? The green laser （激光）behind the watch is the secret! It is the heart rate monitoring function. This watch lets you measure your blood pressure, heart rate, blood oxygen level, calculate your beats per minute. Give you extremely important time to catch problems early, and seek medical help before it's too late.

This is the reason why the OshenWatch will be the best-selling smartwatch of 2020. No other watch is that advanced. It could actually save your life one day!

1. What is the advantage of the OshenWatch?

A．Its price is the lowest.	B．It has various functions.
C．It is made of aluminum.	D．It can lower the temperature.

2. Which of the following can be measured by the OshenWatch?
①blood pressure②blood sugar level       ③heart rate       ④blood oxygen level
⑤eye pressure

A．①③④

B．②③④

C．①②⑤

D．②③⑤

3. Where is this text most likely from?

A．A diary.

B．A guidebook.

C．A novel.

D．A magazine.

3 . 假定你是李华，你的好友Mike用花呗购物成瘾，购物金额常常超出其所能偿还的能力范围，这给他的生活和学习带来了困扰。请你给他写一封邮件，内容包括：
1. 过度消费的危害；
2. 提出合理的建议。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
参考词汇：蚂蚁花呗Ant Credit Pay
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4 . Social media, magazines and shop windows bombard people daily with things to buy, and British consumers are buying more clothes and shoes than ever before. In Britain, the average person spends more than £1,000 on new clothes a year, which is around four percent of their income.    1    But it hides two far more worrying trends for society and for the environment. First, a lot of that consumer spending is via credit cards. British people currently owe approximately £670 per adult to credit card companies. That's 66 percent of the average wardrobe budget. Also, not only are people spending money they don't have, they're using it to buy things they don't need.    2    .

People might not realize they are part of the disposable clothing problem because they donate their unwanted clothes to charities.    3    Huge quantities end up being thrown away, and a lot of clothes that charities can't sell are sent abroad, causing even more economic and environmental problems.

    4    The idea originated in Canada in the early 1990s and then moved to the US, where it became a rejection of the overspending and overconsumption of Black Friday and Cyber Monday during Thanksgiving weekend.    5    Throughout the year, Buy Nothing groups organize the exchange and repair of items they already own. They send a clear message to companies that people are no longer willing to accept the environmental and human cost of overconsumption.

A．Fast fashion' goes out of fashion as quickly as it came in and is often too poor quality to recycle;

B．Britain throws away 300,000 tons of clothing a year, most of which goes into landfill sites.

C．The British people are deeply shocked by the unexpected statistics.

D．On Buy Nothing Day people organize various types of protests and cut up their credit cards.

E．However, a 'buy nothing' trend is springing up in opposition to consumerism.

F．That might not sound like much.

G．But charity shops can't sell all those unwanted clothes.

5 . Where are the speakers?

A．At a swimming pool.

B．In a clothing shop.

C．At a school lab.

6 . The Buy Nothing Movement

Social media, magazines and shop windows bombard（猛轰）people daily with things to buy, and British consumers are buying more clothes than ever before. The average person spends more than £ 1,000 on new clothes a year, which might not sound like much.     1     A lot of consumer spending is by means of credit cards. British people currently owe about £670 per adult to credit card companies. Also, people are spending money they haven't earned to buy things they don't need. Britain throws away 300,000 tons of clothing a year, most of which goes into landfill（垃圾填 埋地）sites.

    2    But charity shops can't sell all those unwanted clothes. A lot of clothes that charities can't sell are sent abroad, causing even more economic and environmental problems.

    3    The idea originated in Canada in the early 1990s and then moved to the US. On Buy Nothing Day people organise various types of protests and cut up their credit cards. Throughout the year, Buy Nothing groups organise the exchange and repair of items they already own.

The trend has now reached influencers on social media who now encourage their viewers not to buy anything at all for periods as long as a year. Two friends in Canada spent a year working towards buying only food. For the first three months they learned how to live without buying electrical goods, clothes or things for the house. For the next stage, they gave up services, for example, haircuts, eating out or buying petrol for their cars.     4    

The changes they made meant two fewer cars on the roads, a reduction in plastic and paper packaging and a positive impact on the environment from all the energy saved.     5    But even if you can't manage a full year without going shopping, you can participate in the anti-consumerist movement by refusing to buy things you don't need.

A．In one year, they'd saved $55,000.

B．If everyone followed a similar plan, the results would be impressive.

C．Online shopping means it is easy for customers to buy without thinking.

D．Second-hand clothes are often of too poor quality to recycle in charity shops.

E．But that figure hides two far more worrying trends for society and for the environment

F．However, a different trend arises in opposition to consumerism—the ' buy nothing' trend.

G．People might not realise the problems because they donate their unwanted clothes to charities.

7 . Shenzhen is an ideal shopping place for visitors. The following is a list of the most popular shopping areas in the city.

North Huaqiang Area

The most prosperous shopping area in Shenzhen, it is home to dozens of market places for electronic products, clothing and jewelry. Some market places each house hundreds of shops, from flagship stores selling big brands to small shops where you can bargain.

It is also a great place to dine, with plenty of restaurants offering various Chinese dishes and foreign brands like Pizza Hut, Hagen Dazs and AijiSen.

Dongmen Area

One of the oldest commercial centers in Shenzhen, this area highlights a walking street flanked by humming stores. It is a good place to buy clothes, handbags, fashion accessories, jewelry, handicrafts, toys and small electronic gadgets.

MixC Shopping Mall

It is the city’s largest shopping mall and one of the most luxurious, selling clothes, cosmetics and fashion accessories. There is a large indoor ice skating rink, a movie theater and a supermarket selling many imported goods. You can also find quite a few foreign restaurant brands here, including Pizza Hut, Starbucks and a Japanese noodle house.

Shekou

Sitting by a beautiful cove in Western Nanshan District, this quiet place is frequented by many expatriates living in Shenzhen. There are stores selling antiques, collectibles, handicrafts and souvenirs, as well as bars and restaurants offering western food.

1. What can you do at North Huaqiang Area？

A．Skate.	B．Enjoy Chinese food.
C．Watch a film.	D．Buy antiques.

2. Where can you find a large indoor place to skate？

A．In North Huaqiang Area.	B．In Dongmen Area.
C．In MixC Shopping Mall.	D．In Shekou.

3. Where does this passage probably come from？

A．A text book.	B．A museum guide.
C．A news report.	D．A travel magazine.

8 . What size does the man want?

A．35.

B．9.

C．39.

9 . Thanks to this new hands- free suitcase, carrying around heavy luggage may soon become a thing of the past. Designed by Israeli company NUA Robotics, this “smart” suitcase can follow you everywhere you go.

The carry­on suitcase, now a prototype(雏形), connects to a smartphone app via bluetooth. It has a built­in camera sensor that can “see” you and follow you around on flat floors. It comes with an anti­theft alarm to prevent someone carrying it away when you’re not looking.“It can follow and carry things for people around while communicating with their smartphone, and avoiding bumping into other objects,” explained Alex Libman, founder of NUA Robotics.“We’re combining sensor network, computer vision, and robotics. So if you download our app(应用), press the ‘follow me’ button, the luggage recognizes its user and knows to follow and communicate.”

NUA is still testing the products and trying to improve features like speed and customization(客户订制), but they hope to make the suitcase available to customers in a year’s time. If it proves successful, they want to use the bluetooth pairing technology to automate(自动化操作）lots of other products, like shopping carts at the supermarket. These products are especially meant to be useful to the physically disabled and elderly.“Any object can be smart and robotic，” Libman told Mashable.“We want to bring robots into everyday life.”

The Israeli tech company made it clear that the finished product will look just like a common suitcase. They’re planning to partner with a carry­on luggage maker, since the product that makes it “smart” weighs just 2.5 pounds and can be fitted on old­fashion luggage.

With NUA’s smart suitcase, carrying around heavy luggage isn’t a burden. But how their invention will handle tough blocks like stairs? It will be interesting to wait.

1. According to the passage, the “smart” suitcase ________．

A．can go everywhere

B．is on sale now

C．was designed by Alex Libman

D．can make our hands free during traveling

2. If you want to use this free hand suitcase, you must ________．

A．look at it all the time

B．avoid obstacles

C．download the app

D．carry a camera

3. What can we learn about NUA?

A．It was founded by Mashable.

B．It has improved the features of the device.

C．It will make the suitcase available to customers in a month.

D．It wants to bring more smart and robotic devices into everyday life.

4. Where is the article probably from?

A．A poster.	B．A website.
C．A textbook.	D．A biography.

10 . What is the woman doing?

A．Buying a ticket.

B．Asking the way.

C．Checking the time.