2 . Did you ever have to say “no” to somebody? Such as a classmate who asks to go to lunch with you? New research suggests that, at least socially, a rejection (拒绝) should not include an apology. In other words, saying you are sorry does not make the person being rejected feel any better. In fact, it might make the rejected person feel worse. That is surprising. Many people consider it to be good manners to say they are sorry when they turn down a request.
Gili Freedman is doing some related research at Dartmouth College. For her research, she asked over 1,000 people to respond to different examples of social rejection. In one example, the researchers asked people for their reaction (反应）after a person named Taylor asked to join a co-worker who went out to lunch every Friday. And Taylor was told “no”. But in some cases, the person rejecting Taylor offered an apology. In other cases, the people doing the rejection did not say they were sorry. People were asked how they would feel if they were being turned down, just as Taylor was. Most said they would be more hurt by a rejection with an apology than a rejection without an apology.
Freedman said the reason is that apologies make people feel like they need to say that the rejection was okay— even when they felt like it was not okay. Rejection without an apology lets them express their feelings of disappointment, hurt or anger more easily. Freedman also said that an apology often makes the person doing the rejection feel better—even as it makes the person being rejected feel worse.
Her research deals only with social communication. A business situation might be very different. “If a manager rejects a job interviewee or a boss must tell an employee that he or she is being fired from a job,” Freedman said, “reactions to apologies may be different.”
1. Why do people say they are sorry when they express rejection?
| A．Because they think it is more polite. |
| B．Because they think it helps them express their dislike better. |
| C．Because they think apologies are the basis of communication. |
| D．Because they think it sounds more comfortable for the listener. |
2. In Gili Freedman’s research, over 1,000 people ________.
| A．rejected others without an apology |
| B．offered an apology when rejecting others |
| C．would be more hurt by a rejection with an apology |
| D．were asked to answer the question in different situations |
3. What role does an apology play in rejection?
| A．It makes the rejection more acceptable. |
| B．It makes a good impression on the listener. |
| C．It makes the communication more pleasant. |
| D．It makes the person doing the rejecting feel better. |
4. What will be mentioned next according to the last paragraph?
| A．The effect of an apology during a rejection. |
| B．Gili Freedman’s research on business situations. |
| C．A rejection with an apology in a business situation. |
| D．The difference between a social situation and a business one. |
