1 . I am Nasilele, from Zambia, working as a UN Peacekeeper for the past two years. Though Zambia is a very
My
As a woman, I am particularly
My life as a peacekeeper is all about long hours in a very
A.appealing | B.beautiful | C.peaceful | D.historical |
A.bond | B.friction | C.border | D.relation |
A.debt | B.determination | C.pleasure | D.obligation |
A.sign off | B.look for | C.signed up with | D.turn to |
A.colleagues | B.staff | C.soldiers | D.workers |
A.backgrounds | B.regions | C.groups | D.situations |
A.requests | B.beliefs | C.roles | D.choices |
A.investigate | B.monitor | C.resolve | D.urge |
A.orders | B.discoveries | C.offers | D.supplies |
A.valued | B.understood | C.agreed | D.helped |
A.require | B.deserve | C.tend | D.like |
A.differently | B.cautiously | C.rudely | D.equally |
A.harmonious | B.tough | C.attractive | D.boring |
A.adaptation | B.dedication | C.recommendation | D.accommodation |
A.valueless | B.affordable | C.worthwhile | D.successful |
A shorter work week was found to promote employees’ happiness.
Findings from a pilot program
The program has been considered as
The companies
At the end of the six-month trial, 56 of those companies decided to stick with a four-day work week, and 18 did so
3 . I had a good job in the marketing division of a Fortune 500 company. After working for this first-class
My wife was a stay-at-home mom, so I would sacrifice (牺牲) our only income and insurance for nothing more than a
I
How would I have
Life provides windows of opportunity, but they close quickly. For me, to remain in my former company during this “window” came at a price too high. Thoreau was right; I wasn’t willing to
A.college | B.company | C.gym | D.gallery |
A.submit to | B.jump at | C.think about | D.rule out |
A.stage | B.process | C.term | D.development |
A.met | B.witnessed | C.believed | D.loved |
A.dream | B.hope | C.request | D.prediction |
A.controlling | B.working | C.conducting | D.carrying |
A.incredible | B.impossible | C.average | D.unremarkable |
A.called | B.gained | C.misunderstood | D.realized |
A.chase | B.abandon | C.cite | D.refuse |
A.introduced | B.presented | C.launched | D.attended |
A.developmental | B.multiple | C.grateful | D.creative |
A.conferences | B.sessions | C.chats | D.workshops |
A.benefited | B.promoted | C.consumed | D.strengthened |
A.garden | B.bank | C.quarry | D.ward |
A.transform | B.alter | C.adapt | D.exchange |
4 . You hate me. You don’t even know me and you hate me. Before we’ve even spoken, you hate me. At least that’s how it feels on my end of the call as a female collections officer at a call center.
I dread the moment when I have to log on to our phone system first thing in the morning because I never know who is going to be on the other end of that call.
Sometimes it’s an easy task. The caller is pleasant and has accepted personal responsibility for their debts, and we get through the phone call with ease. Then there are the ones who call in looking for a fight, or looking for someone to blame. Through the luck of the phone system, that person is me.
I’ve had people who shout at me, call me horrible names, accuse me personally of taking their money and threaten me. Why? I think it’s because I am invisible. I think I would be treated with the same level of disrespect if we were face to face. Fortunately for me, I have had years of experience in customer service, so I’m fairly rich in not letting the negative encounters bother me.
The biggest and most effective skill when it comes to the job is empathy (同理心). I can appreciate the situation which the caller is in because I’ve been there. That’s why I’m good at my job — I understand what you’re going through, and I’m here to help.
Some days though, no matter how much I try to leave the stress behind when I hang up the phone, it stays with me. I may do some deep breathing, go for a quick walk or simply stick my head outside for a burst of fresh air. I do this so I don’t carry that negativity on to my next call. That next call may be a person having the worst day of their life, but I don’t want to ever be the one who makes it worse. We are all humans just trying to get by in life, which makes you and me equal. So please, the next time we talk, remember that.
1. What does the underlined word “dread” in paragraph 2 probably mean?A.Enjoy. | B.Fear. | C.Expect. | D.Avoid. |
A.They get angry too easily. | B.They blame her for their debts. |
C.They do not see her as a real person. | D.They accuse her of taking their money. |
A.She can offer callers best advice. | B.She is always respected by callers. |
C.She can put herself in others’ shoes. | D.She isn’t easily influenced by negativity. |
A.To call for understanding of her job. | B.To explain why she is good at her job. |
C.To introduce what she is responsible for. | D.To complain about her being treated badly. |
An Australian Nanjinger, Townley, loves the rivers in Nanjing. He rides a bike along the bank of a river to the Nanjing Fishmouth Wetland Park in Jianye District every Saturday and Sunday mornings, about a 15-km round trip. He enjoys
According to Townley, Nanjing is in an ideal location in one corner of the Yangtze River Delta region, close to Shanghai. Now, Townley works with and
A.In Pittsburgh. | B.In Atlanta. | C.In Kansas City. |
1. What does the woman plan to work as this summer?
A.A volunteer. | B.A nurse. | C.A doctor. |
A.The elderly over 55. | B.The adults over 30. | C.The children under 5. |
A.Everyone has to be always polite. |
B.Everyone has to arrive early. |
C.None has much time to rest. |
A.Comfortable shoes. | B.Light clothes. | C.Loose trousers. |
1. Why will the speakers have a meeting?
A.To improve the project. | B.To check a project. | C.To confirm the design. |
A.At 8:00, Friday. | B.At 9:00, Friday. | C.At 9:00, Tuesday. |
A.At 12:00. | B.At 11:00. | C.Before 10:00. |
A.Looking after kids. |
B.Taking care of elderly people. |
C.Teaching people how to find a job. |