2 . I came across some excellent tips on how to communicate better with others.    1     For that reason, it’s necessary that we all work on communicating as effectively (有效地) as possible. In order to help us communicate more effectively, I’m going to share the following tips.

Pause(停顿)before replying to others.    2     Sometimes just that 2-3 seconds’ break is just what you need to really understand what someone else has said or to come up with the thoughts you really want to pass on.

Be honest.    3     You don’t have to think about what you’re going to say wrong and you don’t have to worry about uncovering a secret. If you remain honest, you’ll have a much easier time communicating with others and others will be a lot more willing to communicate with you.

    4     Communication can be hard at times, which is why it’s so very important to be both patient and open-minded in communication. No matter what the situation is, there is a way to communicate. Sometimes it just takes time. Be patient and keep your mind open for new ways of sharing and understanding.

Ask for feedback（反馈）from others. When it’s all said and done, one of the best ways you can learn to communicate more effectively is to ask for feedback. Take some time to speak to those who you communicate with frequently to find out how you can improve on your communication with them.    5    

A．Be patient and open-minded.

B．Trust and hard work are valuable.

C．When you’re honest, communication becomes a lot easier.

D．I believe communication is key to living a good life.

E．It’s not always easy to ask for feedback, but it’s worth it!

F．You’ll be on the road to creating a better understanding with others.

G．Pause works wonders when it comes to communicating effectively with others.

3 . For 85 years, the Harvard Study of Adult Development has tracked an original group of 724 men and more than 1,300 of their male and female descendants (后代) over three generations, asking thousands of questions and taking hundreds of measurements to find out what really keeps people healthy and happy.

Through all the years of studying these lives, one crucial factor stands out for the consistency and power of its bond to physical health, mental health and longevity: good relationships.

In 2008, researchers telephoned the wives and husbands of Harvard Study couples in their 80s every night for eight nights. Researchers spoke to each partner separately and asked them a series of questions about their days.

On days when these men and women spent more time in the company of others, they were happier. Like most older people, those in the Harvard Study experienced day-to-day rises and falls in their levels of physical pain and health difficulties. But researchers found that the people who were in more satisfying relationships were cushioned (缓冲) somewhat from these ups and downs of mood—their happiness did not decline as much on the days when they had more pain. Simply put, their happy marriages seemed to have a protective effect.

Elizabeth Gillespie, a therapist of couples, stated that although most of us found that our experience of relationships might be hard, and at times, impossible, it is essential to our well-being.

Today we live in much more complicated environments, so meeting our social needs presents different challenges. We might be sitting on a gold mine of vitality that we are not paying attention to, because it is hidden by the shiny appeal of smartphones or pushed to the side by work demands.

1. What’s the purpose of the Harvard Study of Adult Development?

A．To study their lives over three generations.

B．To reveal the secret to health and well-being.

C．To track the descendants of an original group.

D．To study the relationship between health and happiness.

2. How did the researchers carry out the study?

A．By working with other researchers.

B．By tracking specific groups of people.

C．By helping participants with social difficulties.

D．By comparing the results from different people.

3. Why did the author mention the examples in Paragraph 4?

A．To provide evidence for the bond of health and longevity.

B．To introduce the concept of physical pain and health difficulties.

C．To show the negative impact of unhappy marriages on older people’s mood.

D．To support the positive impact of satisfying relationships on people’s lives.

4. According to Elizabeth Gillespie, what is essential to our well-being?

A．Having good social connections.

B．Declining pains and difficulties.

C．Overcoming ups and downs of mood.

D．Experiencing rises and falls of physical health.

5 . How to Deal with a Colleague who Keeps Challenging Your Views

It can be difficult to develop an environment of teamwork when you continually run up against a colleague who challenges your views.     1    . This will ensure you respect one another, even when you disagree.

Handle unnecessary confrontation (对峙).

If a co-worker habitually challenges your ideas in a group discussion in a confrontational manner, don’t engage him or get into an argument. Pause for a moment, look the colleague in the eye.     2    . This will force the co-worker to either repeat his comment in front of everyone with the same level of confrontation, or soften his approach.

    3    .

There’s a time and place for everything, including professional disagreements. If a colleague interrupts you or talks over you in an effort to contradict your point or insert (插入) his own opinion, gently remind him that you still have the floor. If the colleague is challenging something you say before you have a chance to address the point, note that as well.

Agree to respect each other.

    4    . Constructive debate and brainstorming can strengthen the overall performance of the entire team. Speak to your colleague at a time when you are emotionally stable. For example, you might say, “Can we agree to a respectful and civil way to discuss matters when it’s clear there’s no one ‘right’ answer?”

Prepare rebuttals (反驳).

If a particular colleague has a long history of disagreeing with you, you might be able to anticipate his arguments or objections. Prepare rebuttals to address anything your colleague might throw at you.     5    . It also strengthens your points without being confrontational, and allows you to give him credit for his constructive comments when necessary.

A．Hold your ground.

B．Ask for peace-making.

C．This will help you support your own arguments.

D．And ask him in a calm voice to repeat what he said.

E．Here are the ways to deal with colleagues of this kind.

F．Just find ways to make peace and communicate with your colleague.

G．The bottom line is, colleagues are not going to agree with each other all the time.

7 . Do you have a hard time saying“no”? If “yes” rules your life and “no” doesn’t exist, here are some tips for you to say “no” without feeling bad.

Switch out “no” for “later”

If you’re just starting out, you don’t have to jump straight to “no”.     1     . But saying later is much easier. Make your default (预设) response to any request with “Let me get back to you later.”Don’t rely on your “laters” forever, because too many would make you unreliable in the long run.

Rehearse (排演) your “no”

Sometimes, invites or requests happen naturally and in person, requiring an answer immediately.     2    . If you’re afraid of coming off as robotic or unnatural, it helps to rehearse your lines in front of a mirror.

    3    

Offering an excuse may seem polite to decline a request, but it sets you up for an awkward situation. No matter what excuse you offer, people who are determined to get you to say “yes” will come up with a way to reel (卷轴) you in.    4    . If you say “no” to them, you can still soften the blow by being polite and appreciative.

Do offer an alternative

If the person asking you for something is someone who you want to maintain a positive relationship with, you can decrease the impact of your “no” by offering an alternative.     5    . Hence, the person won’t feel upset and you don’t feel guilty for your“no”, either. It is a win-win situation!

A．Don’t offer an explanation

B．Don’t say “yes” to others easily

C．Saying “no”at once can be tough

D．But noisy places with many people aren’t your choices

E．So it would be useful to rehearse your “no” in advance

F．Being frank with people by saying “no” doesn’t mean rude

G．The goal is to find a common ground and reach an agreement

9 . Being a good listener is important for a number of reasons. When you are at work, it can make you better understand your tasks and what your boss expects from you.     1     You can see the world through the eyes of others.

However, the fact is that most people aren’t really listening to another person.     2     If you want to know how to be a good listener, read on to get started!

• Give the speaker your full attention,     3     Once you talk face to face, you need to keep your mind quiet, and pay attention to what the other person is saying.

• Don’t cut in. Many people have a habit of cutting in and giving out quick opinions before people finish what they are speaking. That’s impolite.     4    .

•    5     Not everyone is a talented speaker. Some people take longer time to share their points.“ It sounds great!” “What happened next?” These are useful for keeping the sharing going on.

It takes time to be a good listener. You can’t be perfect at one night. Keep trying every day to put the above advice into practice.

A．Turn off the TV, your phone or computer.

B．It can also help you open your ears and minds.

C．Let the speaker know you are listening patiently.

D．Don’t change the subject unless the discussion is finished.

E．Listen and save your words until the speaker finishes speaking.

F．Instead, they are actually thinking about what they should say in reply.

G．Mind your words.

10 . I heard a story recently about a friend’s former boss. When employees would go into this person’s office to discuss something like a pay rise or promotion, the boss had a habit of greeting their request with silence. Quiet, tense seconds went slowly by, and they’d often leave, willing to take a pay cut or demotion (降职) — anything to end the terrible silence.

Embarrassing silences can be unbearable. In 2017, a study found that silence in a talk starts to be unbearable after about four seconds. There’s so much uncertainty in the air as those silent seconds went slowly by. Did I say something wrong? Does this person hate me? Am I going to get fired? But it’s worth remembering that if you don’t know what to say or do, there is always the choice to do nothing. Uncomfortable silences aren’t necessarily a bad thing, depending on how you use them.

For example, Katie Donovan is a supporter of the awkward-silence negotiating (谈判) technique. As she said, “The first step is to be silent or shut up!” If, for example, you are offered a starting salary of $40,000 when you know that the median salary for this position is $48,000, you can say something like this, “Thank you for the offer. I’m a little surprised about the salary, though. Based on my research I would have expected it to be in the $50,000 range.”

It’s a good start; there is no phrase more quietly deadly in the business world than “I’m a little surprised”. But it only works if you say this — and then say nothing. During this pause, Donovan explains, the hiring manager is likely to try to work out how serious you are and how much more to offer. “Remember,” Donovan writes, “the hiring manager most likely will increase the salary during the meeting.”

1. What would the employees often do when they met with the boss’s silence?

A．Keep silent.

B．Get angry.

C．Fight back.

D．Give in.

2. What does the author say about silence in Paragraph 2?

A．It is a basic part of communication.

B．It gives people time for themselves.

C．You don’t have to break it all the time.

D．The meaning of it varies among people.

3. What does the underlined word “median” mean in Paragraph 3?

A．Average.	B．Highest.
C．Final.	D．Starting.

4. What should you do after saying “I’m a little surprised”?

A．Give up your request.	B．Keep silent for a while.
C．Avoid making eye contact.	D．Continue to give your reasons.