1 . Individuals with social intelligence can sense how other people feel, know clearly what to say in social situations and appear confident even in a larger crowd. You might think of these folks as having “people skills”, but what they truly possess is social intelligence.

People who are socially intelligent display core traits (核心、特质) that help them communicate and connect with others.    1     A person who possesses social intelligence doesn’t listen merely to respond but truly pays attention to what another person is saying. The other folks in the conversation walk away feeling like they were understood and that they made a connection.     2     Someone with social intelligence understands that arguing or proving a point by making another person feel bad isn’t the right thing to do.     3     Instead, they tend to listen to him/her with an open mind — even when it’s not an idea that they personally agree with.

Some people may seem to develop social intelligence without really trying.     4     Luckily, certain strategies, such as practicing active listening and respecting cultural differences, can help a person build social skills. Studying social situations is also an effective way to develop social skills. Pay attention to what people are doing well and the mistakes you want to avoid. Afterward, think about what you want to do differently in the next social situation you are in.

    5     If it were, there wouldn’t ever be another awkward conversation at a party. However, working toward a strong social intelligence can lead to a richer life — or, at least, an easier time making a few new friends.

A．They are usually effective listeners.

B．Social intelligence isn’t easy to master.

C．But others have to work to develop it.

D．They don’t directly reject another person’s ideas.

E．And remember that you can mess up sometimes.

F．Develop your social intelligence by working on your communication skills.

G．Lack of arguing is another important trait that people with social intelligence exhibit.

2 . Directions: Read the following passage. Summarize the main idea and the main point(s) of the passage in no more than 60 words. Use your own words as far as possible.

Is Small Talk Necessary?

What’s the first thing you do when you enter a crowded room? You probably look around for a familiar face. When you can’t find one, you have two choices: you can stand alone, or you can walk up and speak to someone that you don’t know.

Starting a conversation with a stranger, though, is often uncomfortable and can be a little scary. Yet as you go through life, you’re sure to encounter strangers in many different situations, when a need to connect with others will hopefully outweigh your fears. In order to prepare, it helps to learn the art of small talk.

Small talk is the beginning stage of a casual conversation, which usually takes place between strangers or casual acquaintances. With small talk, two or more people search for common interests and points of connection. If one is discovered, the conversation usually begins to flow more naturally, often resulting in deeper discussion.

Mastering a few techniques will allow you to enter a room full of strangers with confidence.

When you walk up to a group, notice anyone trying to make eye contact with you because this is often a sign that the person is interested in talking. Begin by introducing yourself, and then, you should begin with one of three topics: talk about yourself, the other person or something you can both observe, like the weather.

Another way to begin a conversation is with a compliment. Your praise of someone’s scarf might lead to a discussion about favorite places to shop.

Radio host Terry Gross, who has interviewed thousands of people over the years, says one opening request works for her every time: “Tell me about yourself.” This approach gets the ball rolling because people enjoy talking about themselves.

Though small talk takes practice, it’s worth the effort and it’s the stimulus that can lead to deeper conversations.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3 . The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked.    1    Here are some suggestions to make it.

Be open. There needs to be a give-and-take when it comes to sharing information with one another. To deepen intimacy (亲近). people need to open up to you. but you also have to he willing to let others in and share details about your experiences, emotions, and opinions.    2    

Listen actively. It involves being engaged with what your conversation partner is talking about.    3     You' re reflecting an their words, and asking questions you may have. Listening shows that you care, It shows that you are interested in the other person's life.

Use appropriate body language and eye contact.     4     For example, using direct eye contact and body language that indicates openness, such as uncrossed arms, can help to get across that a person is ready and willing to listen and to speak openly.

    5     Being open doesn't mean you should give others unlimited access to your thoughts.feelings, or time. There should be some limits on when you spend time together or how often and how long you stay together. It can also involve how much you care about each other's values, goals.emotions, and limitations.

A．Maintain boundaries.

B．Communicate politely.

C．These nonverbal signals can convey the true feelings.

D．It's impossible to work on your communication skills.

E．You're not just being quiet and letting them say their piece.

F．You get to know each other through the interactive sharing.

G．Most people can benefit from improving their communication skills.

4 . How would you feel if you were sharing a personal story and noticed that your friend wasn't really listening? You probably wouldn’t be too excited. Without active listening, people often feel unheard and unacknowledged.     1    

Listen without making judgements. Most people tend to judge others during conversations.     2     If you let your opinions come into play, they may ruin the conversation. However, if you enter a discussion with the goal of understanding someone else's opinion, they will want to have deeper discussions with you.

    3     Physically showing that you’re listening doesn’t come naturally for everybody. But if someone is ready to open up to you, and you sit back with your arms crossed without saying a word, they’re not going to say much. To encourage someone to keep talking, focus on the speaker by turning your head and body to face them and by making eye contact.

Ask questions. Asking questions is one of the best ways to show you're interested. If someone is telling you about their ski trip, don’t respond with “That’s nice.”     4     Instead, you can ask, “How long have you been skiing?” or “What was your favorite part of the trip?” The person will think highly of you because you have asked a few questions.

Think before responding. After the speaker has finished talking, a good listener may take some time before responding. Simply take a few seconds to think or say, “Give me a second to think about that.” Doing so either makes the speaker first feel you’re listening to what they’re saying.     5     In this way, it will make the speaker feel comfortable as they see you processing what they've said.

A．Use positive body language.

B．Pay attention to the speaker’s judgement

C．That would show a lack of interest and disrespect.

D．Give the speaker a chance to correct your understanding.

E．But judging isn’t helpful when you’re having a conversation.

F．Then they will know you want to be thoughtful in your response.

G．That’s why it’s important for everyone to learn how to be a better listener.

5 . Is being different around different people like putting on a mask? When I am around different people I act differently. I switch my attitude around so it is similar to that of my friends.     1    

The honest truth is that every person has many different parts of his or her personality that make up the whole person. For example, there are times when I am excited and noisy. At other times I like to be more quiet and reserved. During neither of these times am I being dishonest; just another aspect of my personality is coming out. And sometimes I behave differently depending on the social situation that I am in. For example, I am a pretty casual guy, so I really do prefer wearing jeans and T-shirts whenever possible.     2    

This is not wearing a mask. It is just being respectful and appropriate to the situation. And there are even groups of people that bring out certain parts of my personality. For example, when I am hanging out with ray male friends, I can be loud and wild. But when I am at home with my wife and kids after a long day at work, I am much more reserved and quiet.     3    Rather, I am just being socially appropriate, and sensitive to the people that I am with or the situation that I am in. At other times I feel comfortable being loud around my family and reserved with my friends.     4    They wouldn’t be good friends if they didn't value all the different aspects of my personality.

By contrast, what if I were with a group of people who support abortion?     5    Just to avoid conflict. If you have a friend or friends who don’t like the silly part of you, then they may not be good friends.

A．Is this considered putting on a mask?

B．Only you can decide if you are wearing a mask.

C．I don't feel that I must act in a certain way to be accepted.

D．However, at a funeral or wedding, I always wear a suit and tie.

E．So I do not believe I am wearing a mask in any of these situations.

F．If they asked me my opinion, it would totally be a mask for me to agree with them.

G．So if we are not being the same person in the presence of any group, we are wearing a mask.

6 . Directions: Fill in each blank with a proper word chosen from the box.   Each word can be used only once. Note that there is one word more than you need.

A. uncomfortable；B. critically；C. balance；D. nonsense；E. temptation F. responding；G. effectively；H. practice；I. demands；J. reasoning；K. delivering

Embrace the rule of awkward silence

The rule of awkward silence is simple: When faced with a challenging question, instead of answering, pause and think deeply about how you want to answer. This is no short pause; rather, it involves taking several seconds (10, 20 or longer) to think things through before     1    .

At Apple, Tim Cook has engaged in the     2     for years. Back in 2008, a Fortune article said that in meetings, Cook was “known for long,     3     pauses, when all you hear is the sound of his tearing the wrapper of the energy bars he constantly eats.”

Cook isn’t alone in embracing the rule of awkward silence. Steve Jobs once took almost 20 seconds to respond to a personal attack,     4     a perfect response.

The rule of awkward silence has always been valuable as a tool of emotional intelligence because it allows you to     5     thought and emotion instead of simply reacting based on feeling.

Why the rule of awkward silence is more valuable than ever.

We live in a world that     6     instant satisfaction. Emails should be answered on the same day. Text messages should be answered right now. But there’s a major problem with all of this immediate communication: It doesn’t leave time to think.

As in, think     7    .

Critical thinking calls for deep and careful consideration of a subject. It involves weighing and analyzing facts, and careful     8    . And it results in making insightful connections.

None of this is possible without time.

And time has become the biggest luxury on the planet.

But when you embrace the rule of awkward silence, you steal back time. Time that used to be wasted on     9     answers.

So, the next time someone asks you a challenging question, or even what seems on the surface to be a simple one, resist the     10     to respond with the first thing that comes to mind.

Instead, embrace the rule of awkward silence, and think before you speak.

7 . When I worked on the manufacturing shop（车间）floor, we rarely saw plant managers. Except for one. He often walked through the plant. He checked out product quality. He stopped for a brief word—usually no more than a "hello." He wasn't outgoing. He didn't display any of the qualities typically associated with a "leader." Yet we liked him.

In a 1992 University of Pittsburgh study, researchers had four women attend a number of different classes. Their attendance varied: one woman might attend every class; a different woman might attend only a few. What didn't vary was their behavior. None of the women spoke in class or spoke to other students.

At the end of the term, students were asked which woman they liked best. Who "won"? Women who attended the highest number of classes. According to the researchers, "Mere exposure had weak effects on familiarity, but strong effects on attraction and similarity." Or in non-researcher-speak: If I see you frequently, I naturally like you more. That's the power of showing up.

Knowing someone will show up in the future also matters. In a 1967 University of Minnesota study, researchers gave study participants profiles of two people and told them that one would be a partner in future discussion groups. When asked, the participants said they liked their future partner more. Even though the profiles were almost identical.

Want your team or your customers to like you more? Show up. Drop in. Drop by. Send a brief note. Make a quick phone call. You don't have to say or do much. Then, be consistent in your behavior. In time, people will expect you to drop in or drop by, whether in person or virtually. Anticipating future contact will make them like you more.

1. What does the first paragraph serve as?

A．An introduction.	B．A background.
C．A comment.	D．An explanation.

2. According to the 1992 study, what helps make a student welcome?

A．Answering questions frequently.	B．Greeting others enthusiastically.
C．Behaving more like others.	D．Attending classes more often.

3. What did the University of Minnesota study find?

A．Familiarity contributes to likability.

B．Identical behaviours enhance likability.

C．Future partnership increases likability.

D．Virtual contacts benefit likability.

4. What is the text mainly about?

A．Power of likability.	B．Research on likability.
C．Definition of likability.	D．Application of likability.

8 . The first letter arrived dated March 31, 2020. It was from a close childhood friend, with whom I regularly keep in touch via those correspondence (通信) methods such as instant texts, FaceTimes and phone calls, as most young people do.

“The sun has set on our 15th day of quarantine (隔离),” my friend wrote, “Isn’t it crazy how quickly this has become the new normal?” Plus, he said, writing a letter could be a fun creative exercise to break up the boredom of those days. So I wrote back.

When I was in fifth grade, we had a pen-pal program with a class in Australia, but when the school year ended, my pal and I fell out of touch. Anytime I traveled afar, I tried to write to my family; somehow I always tended to get home before my letters did.

But at this particular moment, I’ve found it wonderful to write letters in the simplest way. In return, I’ll get something far more interesting than an ordinary account of my own days: a patchwork of pages that were sent to me by others, each one fresher than the last one.

A recent article reported a rise in snail mail and handwritten messages; the practice seems to be popular as people deal with sadness from the pandemic (流行病). More likely, it’s because we’re missing our friends and classmates; we’re so badly aching for the simple physical connections that the virus has taken away.

“When I got your letter, the first thing I wanted to do was to text you, but I quickly controlled myself,” another childhood friend wrote. “What an affront to text the person who writes to you.” I smiled as I pulled out a blank sheet to start my response. I like to think I’ll keep this up for as long as I can, or at least as long as someone is willing to write back.

1. What did the author’s friend write in the letter according to paragraph 2?

A．The boring life in quarantine.	B．The need of social distancing.
C．The desire for a new normal life.	D．The way of doing creative exercise.

2. What does the author want to prove through his past writing experience?

A．His regret to lose touch with his pal.

B．His less communication by letter now.

C．His preference to travel to a distant place.

D．His concern about his family even in trips.

3. Why is the author in favor of writing letters?

A．It can help prevent viruses spreading.

B．Snail mail is a popular way to contact.

C．People can find comfort from it.

D．Physical connections can be avoided.

4. What does the underlined word “affront” in the last paragraph mean?

A．Dishonesty.	B．Impossibility.
C．Disagreement.	D．Impoliteness.

9 . Most people don't need convincing that happy relationships are the key to a successful life. When Harvard researchers followed 268 men for more than 70 years, the study's founding director summarized its finding with a single sentence: Happiness is love.    1    

The magic ratio(比例)for happy relationships

The piece comes from newsletter The Profile. Just seven days married, Polina Marinova asked The Profile readers for their best marriage tips.    2    But in the middle of it comes this one essential but dead simple tip: Make sure your relationship follows the 5:1 ratio.

    3    He's perhaps the most respected expert in the field of marriage stability. As the Gottman Institute website explains, “The difference between happy and unhappy couples is the balance between positive and negative interactions(相互影响)during conflict. The 'magic ratio' is 5 to 1. This means that for every negative interaction during conflict, a stable and happy marriage has five(or more)positive interactions.”

A real thing for other relationships, too

It's important to note that the 5:1 ratio was not invented merely for couples.    4    Friendships are more pleasant when both parties make sure that small kindnesses outweigh slights.

    5    What's more, the details of maintaining healthy, positive relationships can get tricky, but all relationships are off to a great start if you begin by setting the 5:1 ratio as a baseline for how you interact with each other.

A．Humans are, as we all know, complex.

B．It’s a handy standard to keep in mind for all relationships.

C．The whole article is worth a read due to the excellent advice.

D．The tips were finally collected by a love expert John Gottman.

E．This ratio is actually backed by decades of research by John Gottman.

F．However, marriage life can be far happier if the 5:1 ratio is carried out.

G．The study also shows loving relationships improve your physical health and job satisfaction.

10 . The modern manager has to play the role of coach in charge of their team. And that requires an understanding of the different personality types they may be managing, and indeed the role their own personality may play in the way they manage.

Karl Moore, a professor at McGill University in Canada, has written two recent articles on the role of different personality types in business. One of the most common divides is between introverts and extroverts. Mr. Moore calculates that around 40% of the population are introverts, 40% are extroverts and 20% are "ambiverts" who can show both characteristics.

It is easy to assume that the extroverts are most likely to go far in business. An academic study found that extroverts were 25% more likely to be in a high earning job than those who were less outgoing. It is possible that working in a high-paid job makes people more confident and outgoing, although characteristics tend to develop early in life.

But introverts should not give up hope of getting a promotion. A study in 2017 found that introverts were slightly more likely than extroverts to be appointed as chief executive.

Ambiverts can be good salespeople because they are able to listen to their customers and understand their needs but also have the energy to sell their firms' goods and services. Mr. Moore thinks that successful executives have to become ambiverts at times in order to succeed. Introverts must try to show enthusiasm, or make an inspiring speech, when the situation calls for it. And extroverts need to shut up and listen to their teams — not least because when the boss speaks first, juniors will be unwilling to disagree.

What makes life tricky for managers is that people don't have labels on their foreheads stating which kind of personality type they are. Sometimes people make it obvious. But that means managers have to spend time chatting to and observing their team members before deciding how best to get them motivated and inspired.

1. What should a manager do to manage his team?

A．He should protect his team members well.

B．He should be the best coach in the company.

C．He should have an understanding of his own personality.

D．He should understand his team members' characters.

2. What is the third paragraph mainly about?

A．The ways of becoming extroverts.	B．The cause of becoming extroverts.
C．The strengths of becoming extroverts.	D．The importance of becoming extroverts.

3. Which of the following statements will Mr. Moore agree?

A．Extroverts should be more patient.

B．Introverts should listen to the teams.

C．Ambiverts are more likely to become salesmen.

D．A boss should employ more extroverts than introverts.

4. What does the underlined word “it” in the last paragraph refer to?

A．The tricky life.	B．The type of characters.
C．The label of team members.	D．The manager's forehead.