How to deal with Whiners (抱怨不停的人)?
There are always some people radiating negativity in the work place. For them, the temperature is never right, the boss is always a fool, the canteen food is awful, and they are always treated unfairly.
Career experts say such habitual complainers are highly contagious and that their attitude can easily affect an entire team in a company. “While some complaints might be reasonable, others are taken from thin air. You need to see between these different types and adopt the right strategy towards each,” said Li Ling, HR manager at Wal-Mart (China).
It’s especially hard to deal with complaints at work because you can’t just walk away or put your colleagues’ words out of mind. If you do, it will hurt your co-workers and you might be isolated. In a team-based company you belong to a group and need to behave accordingly. But don’t show too much sympathy. Listening passively to others’ complaints could damage your image and give others the impression that you agree with them. “Listen to the whiners actively,” says HR Li. “Help them find a solution, or see if there are ways to improve the situation.”
Zhai Min, 24, a software engineer at Kingdee International Software Group in Shenzhen, found that 3 elderly workers liked to complain about everything, from extended working hours to cheap hotels on business trips. “I let them talk about their opinions,” she said, “They feel better when they can tell someone how they want things to be.”
But listening actively is far from enough. Wang Dianxue, 27, is an Internet engineer at Beijing Push Marcom Group. His co-workers always complain that their computer systems are not working properly. “I ask about the specifics and work together with them to fix everything technically.” he said.
HR managers believe that when staffs complain, it is more a matter of recognition than an actual problem. “The real problem is that the whiners don’t feel they are being taken seriously,” said Xu Jun, HR manager at Guangqi Honda Automobile Co., Ltd. “When you attentively give them advice or perspectives, the problem usually disappears.”
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2 . The healthy adolescent boy or girl likes to do the real things in life, to do the things that matter. He would rather be a plumber’s mate and do a real job that requires doing than learn about hydrostatics sitting at a desk, without understanding what practical use they are going to be. A girl would rather look after the baby than learn about child care. Logically we should learn about things before doing them and that is probably why the experts enforce this in our educational system. But it is not the natural way—nor, in my view, the best way. The adolescent wants to do things first for only then does he appreciate the problems involved and want to learn more about them.
They do these things better in primitive (原始的) life, for there at puberty the boy joins his father in making canoes, patching huts, going out fishing or hunting. He is serving his apprenticeship in the actual accomplishments of life. It is not surprising that anthropologists find that the adolescents of primitive communities do not suffer from the same neurotic (神经质的) ‘difficulties’ as those of civilized life. This is not, as some assume, because they are permitted more sexual freedom, but because they are given more natural outlets for their native interests and powers and are allowed to grow up freely into a full life of responsibility in the community.
In the 19th century this was recognized in the apprenticeship system, which allowed the boy to go out with the master carpenter, or thatcher, to engage in the actual work of carpentry or roof-mending, and so to learn his trade. In some agricultural colleges at the present time young men have to do a year’s work on a farm before their theoretical training at college. The great advantage of this system is that it lets the apprentice see the practical problems before he sets to work learning how to solve them, and he can therefore take a more intelligent interest in his theoretical work.
Since more knowledge of more things is now required in order to cope with the adult world, the period of growing-up to independence takes much longer than it did in a more primitive community, and the responsibility for such education, which formerly was in the hands of the parents, is now necessarily undertaken by experts at school. But that should not make us lose sight of the basic principle, namely the need and the desire of the adolescent to engage responsibly in the real pursuits of life and then to learn how—to learn through responsibility, not to learn before responsibility.
1. According to the author, what is the natural way of education?A.Doing things while learning. |
B.Doing things as an apprentice. |
C.Doing things before learning. |
D.Learning practical knowledge first. |
A.are given opportunities to develop their interest first |
B.are given more freedom in doing things and learning |
C.can work with their masters throughout their learning |
D.can learn the trade through solving problems at work |
A.the difficulties modern adolescents experience |
B.the amount of freedom in learning in primitive life |
C.the kind of skills boys learned from their father |
D.the way of learning in primitive communities |
A.more subjects are to be covered |
B.more parents should be involved in teaching |
C.there should be a deeper understanding of a subject |
D.more time is needed for becoming independent |
A.The apprenticeship system was effective in learning. |
B.Students should be given more freedom in learning. |
C.Students develop their interest through learning. |
D.Learning to solve problems is learning through responsibility. |
3 . In today’s American society, background checks have become a routine part of hiring process, employers use them to
Then what do background checks investigate? Many include a review of the employee’s employment history trying to confirm whether the employee has ever been fired or forced to
Finally in the field of education background, an application form may ask for copies of licenses or university diplomas to show the applicant’s
A.qualify | B.assess | C.treat | D.reward |
A.practises | B.supplies | C.destroys | D.suggests |
A.cheat | B.apply | C.resign | D.complain |
A.absence | B.review | C.independence | D.silence |
A.bad-tempered | B.ill-intentioned | C.cold-blooded | D.old-fashioned |
A.housing | B.facilities | C.communication | D.transportation |
A.minor offence | B.serious faults | C.personal experiences | D.public inconveniences |
A.bothered | B.spared | C.paid | D.informed |
A.temporarily | B.generally | C.fortunately | D.gradually |
A.satisfaction | B.confidence | C.discipline | D.awareness |
A.explain | B.discuss | C.permit | D.avoid |
A.look after | B.look on | C.look into | D.look in |
A.recognized | B.examined | C.ordered | D.compared |
A.financial | B.academic | C.religious | D.official |
A.careless | B.curious | C.realistic | D.particular |
4 . Pretty in pink: adult women do not remember being so obsessed with the colour, yet it is pervasive in our young girls’ lives. It is not that pink is intrinsically (内在地) bad, but it is such a tiny slice of the rainbow and, though it may celebrate girlhood in one way, it also repeatedly and firmly fuses girls’ identity to appearance. Then it presents that connection, even among two-year-olds, between girls as not only innocent but as evidence of innocence. Looking around, I despaired at the singular lack of imagination about girls’ lives and interests.
Girls’ attraction to pink may seem unavoidable, somehow encoded in their DNA, but according to Jo Paoletli, an associate professor of American Studies, it is not. Children were not colour-coded at all until the early 20th century: in the era before domestic washing machines all babies wore white as a practical matter, since the only way of getting clothes clean was to boil them. What’s more, both boys and girls wore what were thought of as gender-neutral dresses. When nursery colours were introduced, pink was actually considered the more masculine colour, a pastel version of red, which was associated will, strength. Blue, with its intimations(暗示) of the Virgin Mary(圣母玛利亚), constancy and faithfulness, symbolized femininity(女性化). It was not until the mid-1980s, when amplifying age and sex differences became a dominant children’s marketing strategy, that pink fully came into its own, when it began to seem inherently attractive to girls, part of what defined them as female, at least for the first few critical years.
I had not realized how profoundly marketing trends dictated our perception of what is natural to kids, including our core beliefs about their psychological development. Take the toddler. I assumed that phase was something experts developed after years of research into children’ s behaviour: wrong. Turns out, according to Daniel Cook, a historian of childhood consumerism, it was popularized as a marketing trick by clothing manufacturers in the 1930s.
Trade publications counselled (劝告) department stores that, in order to increase sales, they should create a “third stepping slime” between infant wear and older kids’ clothes. It was only after “toddler” (学步的小孩) became a common shoppers’ term that it evolved into a broadly accepted developmental stage. Splitting kids, or adults, into ever-tinier categories has proved a sure-fire way to boost profits. And one of the easiest ways to segment a market is to magnify gender differences --- or invent them where they did not previously exist.
1. By saying “it is... the rainbow” (Para. 1), the author means pink ________.A.should not be the sole representation of girlhood |
B.should not be associated with girls’ innocence |
C.cannot explain girls’ lack of imagination |
D.cannot influence girls’ lives and interests |
A.discovered | B.programmed | C.marked | D.sealed |
A.the observation of children’s nature |
B.the marketing of products for children |
C.researches into children’s behaviour |
D.studies of childhood consumption |
A.classify consumers into smaller groups |
B.attach equal importance to different genders |
C.focus on infant wear and older kids’ clothes |
D.create some common shoppers’ terms |
A.fully understood by clothing manufacturers |
B.clearly explained by their inborn tendency |
C.mainly imposed by profit-driven businessmen |
D.well interpreted by psychological experts |
5 . Too often young people get themselves employed quite by accident, not knowing what lies in the way of opportunity for promotion, happiness and security. As a result, they are employed in doing jobs that afford them little or no satisfaction. Our school leavers face so much competition that they seldom care what they do as long as they can earn a living. Some stay long at a job and learn to like it; others leave one for another looking for something to suit them. The young graduates who leave the university look for jobs that offer a salary up to their expectation.
Very few go out into the world knowing exactly what they want and realizing their own abilities. The reason behind all this confusion is that there never has been a proper vocational (职业的) guidance in our educational institution. Nearly all feel their way in the dark. Their chief concern when they look for a job is to ask what salary is like. They never bother to think whether they are suited for the job or, even more important, whether the job suits them. Having a job is more than merely providing yourself and your dependants (受赡养者) with daily bread and some money for leisure and entertainment. It sets a pattern of life and, in many ways, determines social status in life, selection of friends, leisure and interest.
In choosing a profession you should first consider the type of work which will suit your interest. Nothing is more pathetic than taking on a job in which you have no interest, for it will not only ruin your talents but also discourage your desire to succeed in life.
1. The difficulty in choosing a suitable job lies mainly in that________.A.certain fierce competition has to be faced |
B.many employee have no working experience |
C.the young people only care about how much they can earn. |
D.schools fail to offer students appropriate vocational guidance |
A.have ruined their talents |
B.have taken on an unsuitable job |
C.think of nothing but their salary |
D.are not aware of their own potential |
A.unsatisfactory | B.miserable |
C.annoying | D.astonishing |
6 . By now, it is pretty well understood that we regularly pay for things in ways other than using money. Sometimes we pay sill with cash. But we also pay for things with data, and more often, with our time and attention. We effectively hand over access to our minds in exchange for something “fee”, like email, streaming video or online shopping pages. As opposed to “paying” attention, we actually “spend attention”, agreeing to the view ads in exchange for something we really want.
The centrality of that deal in our lives makes it unacceptable that there are companies who seize our time and attention for absolutely nothing in exchange, and indeed, without permission at all-otherwise known as “attention theft”.
Attention theft happens anywhere you find your time and attention taken without permission, like the new, targeted advertising screens in hospital waiting rooms, the airlines that play full-volume advertising from a screen right in front of your face, or the advertising - screens in office elevators. These are just few examples in what is a growing category. Combined, they threaten to make us live life in a screen-lined cocoon(茧),shrunken and incapable of independent thought.
Then, what makes it “theft”?Advances in neuroscience over the last several decades make it clear that our brain’s resources are unconsciously triggered(触发)by sound and movement;therefore the screens seize rare mental resources. Meanwhile, in the law, theft is typically defined as the taking control of a resource “under such circumstances as to acquire the major part of its economic value or benefit. ” Given the established market value of time and attention, when taken without permission or compensation, it really is not much different from someone taking money out of your pocket. Thus, when the firms selling public-screen advertising to target audiences brag of rapid growth and billions in profit, those are actually earnings made by stealing from us.
1. What phenomenon is described in Paragraph 1?A.Preference for cash. | B.Consumption of attention. |
C.Payments in shopping. | D.Addiction to mass media. |
A.By making a definition. | B.By analyzing causes. |
C.By giving examples. | D.By predicting results. |
A.It brings a fortune to the thief. |
B.It lays heavy burden on the brain. |
C.It takes up mental resources secretly. |
D.It brings about economic loss constantly. |
A.The Crisis of Attention Theft |
B.The Price of Attention Theft |
C.Ads:Source or Theft of Information |
D.“Paying” Instead of “Spending” Attention |
7 . The Effects of Traffic Congestion in Cities
Many of the world’s big cities have problems with congestion. There is simply far too much traffic, so governments everywhere have to think about how to solve the problem.
Traffic jams have a number of negative effects. They cause stress to drivers, which may lead to health problems or road rage. They can also reduce productivity because products cannot be delivered on time and employees arrive late for work or meetings. Another important issue is that the emergency services can become caught in traffic.
Other more creative solutions to the congestion problem are to increase tax on fuel so that it is more expensive, or make people pay to travel on certain roads such as in the centre of a city or on a motorway. However, taxing fuel and roads may mean that some people cannot afford to drive their cars and may have to give up their jobs.
A more popular solution, therefore, would be to encourage other forms of transport which will lead to fewer cars on the road.
Overall, although there are a number of good ways to tackle this problem, some of these also have negative effects. It would seem that encouraging alternative forms of transport is probably the best solution as this solves the congestion problems and reduces the amount of traffic at the same time, which will also have a positive effect on the environment.
A.One suggestion is to encourage people to cycle more. |
B.Generally, people dislike the image travelling by bus creates. |
C.However, there are a number of steps that can be taken to reduce road congestion. |
D.This allows some flexibility for car drivers but reduces city centre congestion. |
E.Finally, there are the negative effects that traffic congestion causes to the environment. |
F.Also, governments may not want to increase fuel taxation too much if it is unpopular with voters. |
Keep Your Eyes Open for Weight Loss Ads
“In only six days I lost seven pounds of weight.”
“Two full inches in the first three days!”
These are the kinds of statements
To understand how these products can be legally promoted to the public,
One notable case a few years ago
请写一篇短文,文章必须包括:
1.描述图片
2.就“低头族(phubbing)”这一现象谈谈你的看法
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10 . Artificial intelligence (AI) has amazing potential to change the world, and we’ve only just begun to scratch the surface. As AI matures and people move further away from distinct programming and monitoring of systems, unidentified bias (偏见) might make decisions continue for a long time that cause
All too often, data sets are incomplete and the sample represented in the data set does not
Bias resulting from AI algorithms themselves, or algorithmic bias, is equally
To create ethical AI, companies need to put the
Having
None of this will be easy, but true innovation never is. By coming together and working on the problem of bias now, before it becomes a(n)
A.theoretical | B.psychological | C.disproportionate | D.unintended |
A.arise from | B.contribute to | C.take over | D.make up |
A.inspire | B.match | C.protect | D.restrict |
A.quit | B.administer | C.compare | D.analyze |
A.distinct | B.predictable | C.original | D.widespread |
A.restore | B.imply | C.miss | D.favor |
A.embarrassing | B.dangerous | C.relevant | D.ridiculous |
A.intentionally | B.temporarily | C.automatically | D.appropriately |
A.influence | B.help | C.attract | D.predict |
A.admit | B.define | C.address | D.publicize |
A.belongings | B.expressions | C.characteristics | D.needs |
A.civil | B.digital | C.legal | D.natural |
A.frequent | B.responsible | C.peculiar | D.graceful |
A.fair | B.quick | C.appealing | D.adequate |
A.leading | B.innovative | C.cultural | D.destructive |