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题型:阅读理解-阅读单选 难度:0.85 引用次数:121 题号:3093437
        As a manager, Tiffany is responsible for interviewing applicants for some of the positions with her company. During one interview, she noticed that the candidate never made direct eye contact. She was puzzled and somewhat disappointed because she liked the individual otherwise.

He had a perfect resume and gave good responses to her questions, but the fact that he never looked her in the eye said “untrustworthy,” so she decided to offer the job to her second choice. “It wasn’t until I attended a diversity workshop that I realized the person we passed over was the perfect person.” Tiffany admits. What she hadn’t known at the time of the interview was that the candidate’s “different” behavior was simply a cultural misunderstanding. He was an Asian-American raised in a family where respect for those in authority was shown by turning away your eyes. “I was just thrown off by the lack of eye contact, not realizing it was cultural,” Tiffany says. “I missed out, but will not miss that opportunity again.”

Many of us have had similar experiences with behaviors we describe as different. As the world becomes smaller and our workplaces more diverse, it is becoming essential to expand our understanding of others and to reexamine some of our false assumptions (假设) .


Hire Advantage

At a time when hiring qualified people is becoming more difficult, employers who can have no personal biases (偏见) from the process have an obvious advantage. My company, Mindsets LLC, helps organizations and individuals see their own blind spots. A real estate (房产) agent we worked with illustrates the positive difference such training can make .

“During my Mindsets coaching period, I was taught how to own a diversified workforce. I employed people from different cultures and skill sets. The agents were able to make use of their full potential and experiences to build up the company. When the real estate market began to change, it was because we had a diverse agent pool that we were able to stay in the real estate market much longer than others in the same profession.”


Blinded by Gender

Dale is an account executive who attended one of my workshops in charge of a diverse workforce. “Through some of the lessons, I discovered my personal bias.” he recalls. “I learned I had not been looking at a person as a whole person, and being open to differences.” In his case, the blindness was not about culture but rather gender.

“I had a management position open in my department; and the two finalists were a man and a woman. Had I not attended this workshop, I would have automatically assumed the man was the best candidate because the position required quite a bit of extensive travel. My assumption would have been that even though both candidates were great and could have been successful in the position, I assumed the woman would have wanted to be home with her children and not travel.” Dale’s assumptions are another example of the well-intentioned but incorrect thinking that limits an organization’s ability to promote the full potential of a diverse workforce. “I learned from the class that instead of forcing my gender biases into the situation, I needed to present the full range of duties, responsibilities and expectations to all candidates and allow them to make an informed decision.” Dale sings high praise for the workshop, “because it helped me make decisions based on fairness.”


A better Bottom Line

An open mind about diversity not only improves organizations from inside, it is profitable as well. These comments from a customer service representative show how an inclusive attitude can improve sales.” Most of my customers speak English as a second language. One of the best things my company has done is to contract with a language service that offers translations over the phone. It wasn’t until my boss received Mindsets’ training that she was able to understand how important inclusiveness was to customer service. As a result, our customer base has increased.”

Once we start to see people as individuals, we can move positively toward inclusiveness for everyone. Diversity is about coming together and taking advantage of our differences and similarities and about building better communities and organizations. When we begin to question our assumptions and challenge what we think we have learned from our past , from the media, peers, family, friends, etc, we begin to realize that some of our conclusions are imperfect or contrary to our fundamental values. We need to train ourselves to think differently, shift our mindsets and realize that diversity opens doors for all of us, creating opportunities in organizations and communities that benefit everyone.

1. In Tiffany’s view, the first candidate was passed over because he ________.
A.was an Asian-American
B.didn’t perform as perfectly as the second one
C.was untrustworthy
D.showed no respect for authority
2. Tiffany’s misjudgment about the candidate originated from ________.
A.racial discrimination
B.cultural differences
C.gender discrimination
D.emphasis on physical appearance
3. What kind of organization is Mindsets LLC?
A.A real estate agency.
B.A hi-tech company.
C.A company dealing with financial affairs.
D.A company training workforce.
4. Which of the following statements will Dale not agree with about Mindsets LLC’s workshop?
A.It helped him make fair decisions.
B.It helped him discover his personal bias about gender.
C.It helped him look at a person as a whole one.
D.It helped him find successful candidates.
5. The last paragraph is intended to tell us the importance of ________.
A.viewing people as individuals
B.challenging our past
C.training ourselves in Mindsets’ workshops
D.building better communications

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【推荐1】“I’m going to get Omama a parrot,” my mother announced. Omama was my old grandmother. “It will give her something to care for, which helps her exercise her mind and avoid decline in memory,” my mother continued. “A little bird may make things lively and cheer her up.” I nodded since Omama loved pets in the past.

Omama had reached America from Ireland, and her memory was full of tales from the old country. She loved nothing better than to reminisce (回忆). Once she got going, you might as well feel comfortable and go back to the wonderful past with her. So in the foreign land, my mother sent her a parrot to accompany her.

When receiving the bird, Omama called it Patrick. My mother gave her the feeding instructions. Omama listened and promised, “I’ll not starve him. He’ll eat better than me! He’ll sleep better than me! And I’ll play the sweetest music to him.” As we walked toward the door, Omama was starting her record player and promising Patrick that he would hear some real Irish music. “Listen well and tell me what you think,” we heard her words.

Later, Omama often called us to report his wonderful behaviors. When she sat on the doorway to get some air, Patrick went along; when seeing her, Patrick would show excited behaviors. Omama often showed off the smart bird to her neighbors. She was crazy about Patrick. If we called to say that we planned to visit her, Omama would say, “Hold on, please,” while she announced to Patrick that we were coming.

Omama liked Patrick and thought highly of him. She had possessed many pets but Patrick was distinct from all others; Omama had assured me of that more than once. Still, nothing prepared me for the day when Patrick would take my breath away.

That day I visited Omama. She quickly went to the kitchen, and I sat on the sofa, Patrick looked at me. “Hello, Patrick,” I said. He replied, “Good morning, Patrick. Hello, Patrick. Pretty bird.” My mouth dropped open. It was not because of Patrick’s words. What shocked me was that every word Patrick said was spoken in a perfect Irish accent!

I suddenly realized that we all were shaped by our unique culture. We should value it and be proud of it.

1. What did the author think of Omama’s tales?
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2. What can we learn about Omama and Patrick according to Paragraph 4?
A.They were popular with the neighbors.
B.They got along with each other.
C.They enjoyed showing off each other.
D.They got great help from neighbors.
3. What does the underlined word “that” in Paragraph 5 refer to?
A.That Omama liked pets.B.That Patrick could understand Omama.
C.That Patrick was special.D.That Omama often talked to Patrick.
4. What can be inferred from Patrick’s response to the author?
A.Her grandmother had deep affection for her motherland.
B.Patrick was quite a smart pet bird.
C.Her grandmother was poor at training parrots.
D.Patrick was very fond of the author’s visiting.
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C.To introduce different types of failures.D.To encourage the readers to face failures bravely.
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