1 . Deep in the wilderness of northern Kenya, two boys found a pair of crying cheetah cubs (猎豹幼崽). The cubs' mother had been killed by a lion. The cheetahs were only a few weeks old. In the wild, about 9 out of 10 cheetah cubs die before they are three months old. They are food for lions. But these cubs were so lucky that they were saved by their "heroes", who brought them to Jane and Ian Craig. The Craigs help save endangered animals at the Lewa Wildlife Conservancy.
The Craigs nursed the cheetah cubs back to health — feeding them with bottles, sleeping with them, and comforting them. They named the cubs Sambu and Toki. But what would become of these cubs? How would they survive on their own? In the wild, cubs stay with their mothers until they are almost 2 years old. During that time, cheetah mothers teach their young how to hunt and how to protect themselves. The Craigs wouldn't be able to find a cheetah mother to teach the cubs. So they turned to a man named Simon King.
King has spent more than twenty years studying cheetahs. He gave them a nod of approval when hearing about this, though taking care of two baby cubs would take a huge amount of time. For two years, he would need to have them at his side most of the time. But he felt there was no other choice. And so, when the brothers were one month old, King became their father.
The brothers followed King everywhere. If they saw large dangerous and fierce mammals, King would growl at the cubs the way a mother cheetah would have, which was a signal for the cubs to stay away. They learned quickly. King taught the cheetahs to hunt using a toy rabbit as King pulled it around on a rope. With more lessons and training, the brothers began to hunt on their own. King is one proud father now.
1. What do we know about the two cheetah cubs?

A．They like the Craigs very much.

B．Their lives were in danger in the wild.

C．Their mother was killed by humans.

D．They were not afraid of lions.

2. What worried the Craigs?

A．There was no cheetah mother to teach the cubs.

B．The cubs were dangerous.

C．They had no time to take care of the cubs.

D．There was no living place for the cubs.

3. The cheetah brothers learnt hunting skills from ________.

A．Simon King	B．the boys
C．the Craigs	D．their mother

4. In which part of a magazine would we expect to find this text?

A．History	B．Science
C．News report	D．Nature

2 . No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.     1     Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact.     2    

Secondly,     3     It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

Thirdly, talk with the client and discover the best means to resolve his problem.     4    

In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.

Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.

Finally, create a procedure for recording different types of customer complaints.     5    

A．Listen to your customer’s complaints and you can improve your service.

B．There will be times when you’ll be unable to resolve the issue immediately.

C．When receiving a complaint, you should apologize for the failure the customer has identified.

D．They are a valuable source of information to determine various root causes that need to be addressed within your company.

E．So it’s important to learn to deal with customers’ complaints efficiently.

F．Don't feel ashamed of the failure in your service or product.

G．You should also show your customer that you do understand him by giving full attention.

3 . 完形填空
阅读下面短文，从短文后各题所给的四个选项(A、B、C和D)中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
My mother was a responsible teacher and she retired. So I decided to give her one of my old computers to help her pass the time. She had a little bit of computer _____, so I just set it up for her and let her _____ with it on her own.
As time went on, I ______ the computer was hardly touched. She said she didn’t know ______ to use it. I decided to teach her. I sat and _____ everything and she seemed OK with what I said. Unfortunately, my sister called me at that moment ______ we talked on the phone for an hour. Then when I saw her again, she was sitting in front of the computer, looking quite _______ The screen saver (屏幕保护) had appeared and she didn’t know how to ______ it off. She had tried _____ every key and it didn’t work. I told her, “Just _____ the mouse a little.” What I meant was that she just needed to move the mouse around to _____ the computer up. What she did was to _____ the mouse and start shaking it around in mid-air until the _______went completely black. I couldn’t help laughing because of her funny ______ The more I laughed the ______she got.
She thought that I was a (n) _____ teacher and she decided to figure the thing out herself. Well, at least I helped her overcome her ______ of breaking something and encouraged her to ______ a little.
About a week later, I found a home-made ______ card with a mouse on the front making a funny face ______ to my door. It said, “Thanks for the computer lessons. Love, Mom.”1.

A．knowledge

B．theory

C．technology

D．history

2.

A．watch

B．train

C．play

D．see

3.

A．thought

B．heard

C．found

D．ignored

4.

A．why

B．when

C．how

D．where

5.

A．learned

B．described

C．explained

D．discussed

6.

A．and

B．but

C．because

D．since

7.

A．amusing

B．relaxed

C．interesting

D．discouraged

8.

A．get

B．break

C．cut

D．turn

9.

A．hitting

B．feeling

C．changing

D．removing

10.

A．hang

B．shake

C．rub

D．push

11.

A．clean

B．wake

C．bring

D．take

12.

A．put up

B．cut off

C．pick up

D．put away

13.

A．screen

B．curtain

C．cover

D．window

14.

A．gesture

B．movement

C．action

D．expression

15.

A．happier

B．ruder

C．better

D．angrier

16.

A．impatient

B．humorous

C．careful

D．helpful

17.

A．pressure

B．sadness

C．depression

D．fear

18.

A．observe

B．reply

C．experiment

D．answer

19.

A．shopping

B．birthday

C．inviting

D．greeting

20.

A．stuck

B．appeared

C．printed

D．combined

4 . It was in the Victorian Era(维多利亚时期) that the novel became the leading form of literature in English. Most writers were more concerned to meet the tastes of the middle class. The best known works of the period included the works of Charles Dickens and the Bronté sisters and others.
Charles Dickens came on the literary scene in the 1830s. Dickens wrote vividly about London life and the struggles of the poor. Most of his works were written in a very humorous style, which was popular with readers of all classes.
The Bronté sisters were English writers of the 1840s and 1850s. They began to write from early childhood. In 1846 they published the first book at their own expense as poets; however, their book attracted little attention, selling only two copies. Then the sisters turned to writing novels, each producing a novel in the following year.
An interest in rural matters and the changing social and economic situation of the countryside may be seen in the novels of Thomas Hardy and a number of others.
Literature for children developed as a single style. Some works became well-known, such as those of Lewis Carroll and Edward Lear. Adventure novels were written for adults but are now generally grouped in the list for children. Helen Beatrix Potter was an English author at the end of the Victorian Era, best known for her children's books, which featured animal characters. In her thirties, Potter published the highly successful children's book The Tale of Peter Rabbit in 1902.
1. What can we know about Charles Dickens from the text?

A．He described the struggles of the poor in London.

B．He showed an interest in rural matters in his writing.

C．He focused on changing social and economic situation of the countryside.

D．He published the highly successful children's book.

2. Which is TRUE about the Bronté sisters?

A．They were English writers of the 1830s.

B．They paid to have their first book published.

C．They began their writing from adulthood.

D．Their first book was successful.

3. The author states in the last paragraph that ________.

A．society changed rapidly in the Victorian Era

B．Thomas Hardy was not as famous as Lewis Carroll

C．Edward Lear was famous for writing about animals

D．adventure novels were not written for children at first

4. This text is mainly about ________.

A．literature in the Victorian Era

B．writing styles in the Victorian Era

C．famous works in the Victorian Era

D．the importance of literature in the Victorian Era

5 . 阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。
Saturday, March 24th
We have arrived in the hot, wet city of Bangkok. This is our first trip toThailand(泰国). All the different smells make us want to try the food. We aregoing to eat something special for dinner tonight. The hotel we are staying in is
cheap, and very clean. We plan to stay here for a few days, visit some places in
the city, and then travel to Chiang Mai in the North.
Tuesday, March 27th
Bangkok is wonderful and surprising! The places are interesting. We visited
the famous market which was on water, and saw a lot of fruits and vegetables.
Everything is so colorful, and we have taken hundreds of photos already! Later
today we will leave for Chiang Mai. We will take the train north, stay in
Chiang Mai for two days, and then catch a bus to Chiang Rai.
Friday, March 30th
Our trip to Chiang Rai was long and boring. We visited a small village in
the mountains. The village people here love the quiet life-no computers or
phones. They are the kindest people I have ever met. They always smile and say
"hello". Kathy and I can only speak a few words of Thai, so smiling is the best
way to show our kindness. I feel good here and hope to be able to come back
next year.
1. The diaries above show the writer's _____ days in Thailand.

A．3	B．7
C．15	D．30

2. It seems that visitors _____ in Bangkok.

A．often feel hungry

B．can always find cheap things

C．can’t take any photos

D．can enjoy themselves

3. Which of the following is TRUE?

A．Chiang Mai is a beautiful city in the south of Thailand.

B．The writer left Chiang Mai for Chiang Rai by bus.

C．Chiang Rai is a boring city in the mountains.

D．The writer is traveling alone in Thailand.

6 .

Time	Event	Location	Audience
10：15 a．m. on Wednesday	BABY_AND_ME Babies from birth to 18 months old and their parents/caregivers can enjoy great books, lively songs, and rhymes, and meet other babies in the neighborhood. This program is limited to 35 participants.	Muhlenberg Library, Community Room	Children, Infant (0－18 months)
10：30 a．m. on Wednesday	OPEN_LAB Are you having trouble with your email? Don’t know how to cut and paste? Never touched a computer? This is the time and place for you to get ahead with 21st century technology! Bring your technology questions and/or your wireless enabled device and get one­on­one assistance, discover online tutorials, improve your skills, exceed the limits of your imagination！	St. George Library Center, TechConnect Lab	Adults
10 a．m. on Thursday	I_NEED_A_DOCTOR:_HEALTH_INFO_ONLINE Learn to find consumer health information online, including doctors’ credentials, hospital information, drug side effects, conventional and alternative medical treatments of diseases, diets, weight loss, nutrition and exercises, and how to evaluate these websites.	Kips Bay Library	Adults
12 noon on Thursdays	No talking, no cell phone, and no noise are required in our quiet study room. This room is open thanks to our volunteers, and is subject to their availability. If you are interested in keeping the quiet study room open more hours, please see a staff member about becoming a volunteer! Quiet Study Hours: Mondays 12－5, Tuesdays 1－5, Wednesdays 1－5, Thursdays 12－5, Fridays 10－3, Saturdays 10－3. Subject to cancellation /change of hours without prior notice.	67th Street Library	50＋， Book Lovers， Business­ people

1. Who will probably take part in the event “BABY AND ME”？

A．Book lovers.	B．Businessmen.
C．Infants.	D．Adults 50＋.

2. Where will you go if you want to learn about computer technology?

A．Muhlenberg Library.	B．St. George Library Center.
C．Kips Bay Library.	D．67th Street Library.

3. In which event can you work as a volunteer?

A．BABY AND ME.

B．OPEN LAB.

C．I NEED A DOCTOR: HEALTH INFO ONLINE.

D．QUIET STUDY ROOM.

7 . It’s often interesting to take a look at some of the lists that arrive toward the end of the year such as top devices, best gadgets, most desirable high-tech gift and more. Apart from cell phones and tablets, and Apple and Samsung products, this year many other gadgets made it on the most wanted list from Yahoo Tech and the most searched list from Bing. com. Read on to find out what they are.
Wireless headphone
Portable Bluetooth headphones represent the next evolution in headphone technology. If you have a compatible smartphone with Bluetooth, the obvious benefit is that you can get rid of the wires snaking from your backpack or pocket. Many of the wireless headphones in the market also have a built-in microphone for taking calls hands-free.
Product to buy: Beats Studio Wireless
Features:   Signature look, and powerful audio performance with intense bass and high-mid boosting, plus plenty of accessories.
Price:     1898 yuan
Smartwatch
The primary advantage of a smartwatch over traditional watches is that they reduce how often you have to pull your phone out of your pocket. With it, the information on your smartphone goes straight to your wrist, and you can decide first if they are worth dealing with.
Product to buy:     Pebble smartwatch
Features:     Understated design, with easy setup and instant information, and customizable watch faces, plus synes（同步）with Android or IOS.
Price:   $99 (about 612 yuan)
Portable Bluetooth speaker
Bluetooth speakers are steadily growing in popularity because they let you take the party anywhere. They can be paired with your music device, and they are able to withstand incidental bumps. Though small in size, Bluetooth speakers provide a steady soundtrack for even the lengthiest bacchanalia (狂欢)。
Product to buy:   Logitech UE Boom
Features:   Water and stain resistant, 360-degree sound, 15 hour battery life, with a variety of color patterns.
Price:   1499 yuan
Fitness band
Basically, fitness bands are smartwatches without the watch. They keep track of your exercise progress and, at the same time, allow you to monitor vitals such as your heart rate, calories burned and amount of time spent exercising. Some even monitor your sleep patterns.
Product to buy:     Fitbit Flex
Features:   Long battery life (five days), with silent vibrating alarm, and wireless syncing to smartphones.
Price:     898 yuan
1. According to the first paragraph, a smartphone that __________ is a compatible one.

A．goes with other devices

B．has a large capacity

C．represents technological evolution

D．has signature look

2. How much money is he likely to spend on some of the products if a man is an enthusiastic musical fan?

A．3397 yuan

B．1510 yuan

C．2397 yuan

D．2510 yuan

3. Which of the following words can best summarize the common feature of the above products?

A．Wearable

B．Cheap

C．Android

D．Wireless

4. Which of the following statements is Not True according to the passage?

A．Smartwatch and Fitness band are similar products to some extent.

B．Beats Studio Wireless features plenty of accessories.

C．All the products can sync with Android or iOS

D．Tablets are on the most wanted list of high-tech products of this year

8 . The world has a fast growing population and people need more land for houses, factories, highways, and so on. The farmland is decreasing with each passing day. How to meet the need of feeding the growing population? One way is to introduce some high-output gene into a crop to enable it to produce more. Biologists over the years have discovered genes which can raise output of the crops, resist pests, improve taste, etc.
However, in many western countries there is widespread concern over the safety of “Genetically Modified”(GM) (转基因) foods, because they think there may be serious problems of environment, health, safety, morality and so on.
As a scientist I must admit GM foods involve great risks to humans. In fact in Europe they’re called “Frankenstein foods” by many. Frankenstein is a character in a novel. He was a very clever scientist. He created a monster（怪物）, which eventually killed him.
Soybeans﹙大豆﹚ can be made into many foods. However, it’s hard to _____ Therefore, it’s very important we have to make sure the soybean, if genetically modified, is free from any poisonous matter harmful to human beings. For this we need very good testing. We do have some testing on some animals, but no completely satisfactory testing has ever been made so far. They’re entirely new, and their problems are entirely unknown. It takes time to develop persuasive tests to know whether they’re harmful to us or not.
We may not be able to tell what may happen if we take GM foods. Some of them may be resistant to antibiotics (抗生素). Then many of the medicines we have today will have no effect on people eating GM foods.
A more likely case is the GM foods may contain genes some people are allergic﹙过敏的﹚to.
GM products have already come into our lives, but most people even know nothing about it.
At least we have to be clear about what we are eating. The China Consumers Association is calling for labeling (标注) on GM foods so that consumers will know before they buy them.
1. The chief purpose of developing GM foods is to_______.

A．make the foods much tastier

B．make the foods much cheaper

C．feed the fast growing population

D．kill pests on the crops

2. From the passage we can infer that        .

A．Frankenstein was a scientist creating GM foods

B．GM foods are very popular in Europe

C．Frankenstein foods can make people clever

D．many Europeans reject GM foods

3. The underlined phrase “trace them” in Paragraph 4 probably means“      ”.

A．find their market	B．find their origins
C．raise their quality	D．enjoy their taste

4. Which of the following is TRUE about GM foods?

A．The testing shows GM soybean foods are free from poisonous matter.

B．GM foods problems have been known after testing on animals.

C．GM foods prove to be safe to humans after some testing on animals.

D．Sometimes consumers can hardly tell GM soybeans from natural ones.

5. What can we learn from the passage?

A．People should be informed of which foods are GM foods.

B．People eating GM foods will suffer from food allergies.

C．As GM foods are safe at present, they’re certainly safe later on.

D．GM foods make antibiotics fail to function properly.

9 . Michelle Obama, Kate Moss and Samantha Cameron are three of the most stylish﹙时髦的﹚ women on the planet because they have their daughters rather than their style. A new research has shown that women with daughters tend to be more stylish than mothers of sons; a fact partly because of the style advice their daughters offer as they get older.
78 percent of women over the age of 50 say they would be more than happy to let their daughters choose a complete outfit﹙全套衣装﹚ for them. However, just five percent of women say they would turn to their sons for style advice, while 28 percent believe that mothers of boys are less fashionable than women with girls.
“Women who don’t have daughters become less interested in style as they grow older but having a daughter may keep alive her interest in looking great,” comments psychologist Honey Langcaster-James. “And, because of their close relationship, they also have a source of support and encouragement when it comes to their style decisions.”
More than a quarter of women believe that Mums who have sons are less fashion-conscious than Mums with daughters. The most common reasons for this are that daughters are more critical, offer good advice and inspiration, and add an element of competition to look the best while sons don’t seem to care and aren’t as strict as daughters.
Interestingly, although mothers tend to rely on their daughters’ style tips, their confidence isn’t reciprocated﹙互换﹚, with 40 percent of women between the age of 19 and 34 saying they wouldn’t allow their mothers to shop for them as what their mothers would choose for them would not be as good as they expected.
And although they might not appreciate the fashion advice, the research, which was conducted by online retailer Gray & Osbourn, showed that daughters do still need their mothers with 71 percent saying they chat to their female parent every day.
“In short, the research shows just how important relationships are between mothers and daughters,” added Langcaster-James, “and just how much women appreciate an honest and trustworthy opinion.”
1. The opening paragraph is mainly to show        .

A．mothers like to follow their children’s advice

B．women with children are often less stylish

C．girls influence their mothers’ style decision

D．boys are actually better advisors than girls

2. Which of the following may Langcaster-James agree with?

A．Mothers without daughters show less interest in style.

B．It’s hard for boys to get along well with their mothers.

C．Daughters usually love their mothers more than sons do.

D．Girls are more independent than boys in some ways.

3. It can be inferred from the passage that girls        .

A．show more interest in science than boys

B．are good at encouraging other people

C．can help a lot to solve family problems

D．care more about what their mothers wear

4. By saying “their confidence isn’t reciprocatedin Paragraph 5, the author means that      .

A．some women don’t like to choose clothes for their mothers

B．some women aren’t sure what to wear when attending a party

C．some women would not like to follow their mothers’ style advice

D．some women often show no confidence in themselves

5. What does the author mainly tell us in the passage?

A．It confuses many parents how to talk with their kids.

B．Mothers of girls are more fashionable than those of boys

C．It is important for parents to respect their children’s choice.

D．Daughters prefer to talk with their mums instead of dads.

10 . Meryl Streep is an American actress who has worked in theatre, television and film. She is regarded as one of the most talented actresses of all time. The following is a list of movies that Meryl Streep has been involved with:

Kramer vs. Krammer (1979)

In the film, Meryl plays a mother caught up in a custody dispute (拘留纠纷). Her co-star, Dustin Hoffman, said, “She’s extraordinarily hardworking. I think she thinks about nothing else but what she’s doing.” Meryl won her first Oscar for her performance in this film.

Sophie’s Choice (1982)

Meryl plays Sophie, a Polish war survivor. To prepare for the role she learned to speak German and perfected a Polish accent. Film critic Roger Ebert said, “This is one of the most astonishing and yet one of the most natural performances I can imagine.” Meryl won her second Best Actress Oscar for her performance.

Out of Africa(1985)

Meryl is Karen Blixen, a Danish woman living in Kenya in the early 20th century. The story follows Karens attempts to run a coffee plantation and her love affair with big-game hunter Denys. The film is based on the memoirs(回忆录) of the real Karen Blixen.

A Cry in the Dark (1995)

This is based on the true-life case of the disappearance of baby Azaria. Meryl plays Linda Chamberlain, a mother who is wrongly accused of killing her own child. After spending four years in prison, it was found that wild dogs had taken away the baby. Meryl won Best Actress at the 1989 Cannes Film Festival.

The Bridge of Madison County (1995)

This movie is based on one of the biggest bestsellers of the 20th century (the book sold 50 million copies worldwide). Meryl plays Francesca Johnson, an Italian war bride living in 1960s Iowa. It’s about her brief affair with photographer Robert Kincaid.

Mamma Mial(2008)

This is a romantic comedy based on the stage musical Mamma Mial, featuring the music from 1970s Swedish pop group ABBA. Meryl plays Donna Sheridan, a hotel owner on the Greek island of Kalokairi. Mamma Mial made over U.S. $ 600 million worldwide. Apparently, Meryl had seen the musical in 2001 and was completely absorbed in it. She had no idea that seven years later she’d be in the movie version.

1. For which of the following films did Meryl have to learn a new language?

A．Kramar vs. Kramar

B．A Cry in the Dark

C．Sophies Choice

D．The Bridges of Madison County

2. Which of the following films are based on true-life stories?

A．Out of Africa & A Cry in the Dark.

B．Kramer vs. Kramer & Sophies Choice.

C．Sophies Choice & The Bridge of Madison County.

D．The Bridges of Madison County & Mamma Mia

3. It can be learned from the text that the movie Mamma Mial      .

A．was first shot in 2001

B．probably has audiences screaming with laughter

C．has won Meryl a lot of awards

D．is based on a popular book

4. What do we know about Meryl?

A．She enjoyed the musical Mamma Mial greatly.

B．Her first film was Kramer vs. Kramer.

C．She has won one Oscar to date.

D．Shes more interested in films than TV programs.

5. What can be inferred from the text?

A．Mamma Mial is about the story of the pop group ABBA.

B．The Bridges of Madison County was set in Italy.

C．Roger Ebert thinks Meryls best film is Sophies Choice.

D．Dustin Hoffman speaks highly of Meryl.