2 . Even if you haven’t held a conversation with Siri or Alexa, you’ve likely encountered a chatbot online. They often appear in a chat window that pops up with a friendly greeting: Thank you for visiting our site.How can I help you today? Depending on the site, the chatbot is programmed to respond accordingly and even ask follow-up questions.
Chatbots are a form of conversational AI designed to simplify human interaction with computers. They are programmed to simulate human conversation and exhibit intelligent behavior that is equivalent to that of a human.
Chatbots communicate through speech or text. Both rely on artificial intelligence technologies like machine learning and natural language processing (NLP), which is a branch of artificial intelligence that teaches machines to read, analyze and interpret human language. This technology gives chatbots a baseline for understanding language structure and meaning. NLP, in essence, allows the computer to understand what you are asking and how to appropriately respond.
With developments in deep learning and reinforcement learning, chatbots can interpret more complexities in language and improve the dynamic nature of conversation between human and machine. Essentially, a chatbot tries to match what you’ve asked to an intent that it understands. The more a chatbot communicates with you, the more it understands and the more it learns to communicate like you and others with similar questions. Your positive responses reinforce its answers, and then it uses those answers again.
From customer service chatbots online to personal assistants in our homes,chatbots have started to enter our lives. In almost every industry, companies are using chatbots to help customers easily navigate their websites, answer simple questions and direct people to the relevant points of contact. Personal assistants like Siri and Alexa are designed to respond to a wide range of scenarios and queries, from current weather and news updates to personal calendars, music selections and random questions.
1. Why does the author mention Siri and Alexa in Paragraph 1?
A.To explain how a chatbot works. | B.To show where to find a chatbot. |
C.To give examples of chatbots. | D.To compare different chatbots. |
2. What is the basis of chatbots?
A.Language study. | B.Data transmission. |
C.Social interaction. | D.Natural language processing. |
3. What does the underlined word “reinforce” in paragraph 4 mean?
A.Inspire. | B.Strengthen. | C.Organize. | D.Match. |
4. What is the last paragraph mainly about?
A.The future trend of chatbots. | B.The author’s predictions. |
C.The effects of chatbots. | D.The applications of chatbots. |