1 . It was a busy morning, about 8:30, when an elderly gentleman in his 80s came to the hospital. I heard him saying to the nurse that he was in a hurry for all appointment(约会)at 9:30. The nurse had him take a _______ in the waiting area,_______ him it would be at least 40 minutes_________someone would be able to see him. I saw him_______his watch and decided, since I was_______busy—my patient didn’t_______ at the appointed hour, I would examine his wound. While taking care of his wound, I asked him if he had another doctor’s appointment. The gentleman said no and told me that he_______to go to the nursing home to eat breakfast with his_________. He told me that she had been_________for a while and that she had a special disease. I asked if she would be____________if he was a bit late. He replied that she __________ knew who he was, that she had not been able to __________ him for five years now. I was____________, and asked him, “And you__________go every morning, even though she doesn’t know who you are?” He smiled and said. “She doesn’t know me but I know who she is”. I had to hold back __________ as he left.            

Now I __________ that in marriages, true love is____________of all that is. The happiest people don’t__________have the best of everything, they just__________the best of everything they have. ____________isn’t about how to live through the storm, but how to dance in the rain.

2 . On August 26, 1999, New York City was struck by a terrible rainstorm. Unfortunately, this happened during the morning rush hour. Many people who were going to work were _______ to go home. Some battled to call a taxi or to get on a bus. Still others faced the _______ bravely, walking miles to get to work. I _______ to be one of people on the way to work that morning. I went from subway line to subway line only to find that most _______ had stopped. After making my way _______ crowds of people, I finally found a subway line that was _______.

Unluckily, there were so many people waiting to _______ the subway that I could not even get down the stairs to the _______. So I took the train going in the opposite direction, and then switched back to the downtown train. Finally, after what seemed like forever, the train _______   my stop. Then I had to walk several blocks in the increasingly heavy rain. When I finally got to my office, I was ________ through, exhausted and discouraged.

My co­workers and I spent most of the day drying off. When it was 5:00 p.m., I was ready to go home. I was about to turn off my computer ________ I received an e­mail from Garth, my Director: “I would like to thank all of you who made the effort and ________ reported to work. It is always reassuring (令人欣慰), at times like these, when employees so clearly show their ________   to their jobs. Thank you.”

Garth’s e­mail was short, but I learned more from that ________ message than I ever did from a textbook. The e­mail taught me that a few words of ________ can make a big difference.

3 . My mother left the field of education formally after I was born. However, she did not leave it _________. She made learning a _________ part of my life. I never watched television, not because I was not _________ to, but because it was more fun writing stories with my mom.

On my first day of kindergarten, I was excited, but _________. During snack time that day, I sat quietly and opened my _________. Inside, I found a note from my mother written on a napkin(餐巾纸). The note said that she _________ me, that she was proud of me and that I was the best kindergartener in the world! Because of that napkin note I _________ my first day of kindergarten successfully and many more school days to follow.

There have been many napkin notes since the _________ one. There were even napkin notes _________ to me in college, far away from my home. __________ I changed majors, changed the way I looked at the world, there was one thing that never __________ — my mother’s encouragement, support and __________ in napkin notes.

This year, my mother __________ to go back to school to earn her degree in teaching. Although I was in __________ of my mother for following her dreams, I wanted her to __________ that she didn’t need a(n) __________ to make her an excellent teacher.

So I gave her a __________ for school: a lunch bag filled with her favorite foods. She laughed as she __________ the lunch bag. Then she pulled out a napkin with __________ on it.

As she opened up her “You can do it!” napkin note from me, tears began to run down her face. When her eyes met mine, I saw she __________ my unspoken message: My mother is, and always has been, a teacher.

7 . I was at a crowded grocery store not long ago. It was a weekday evening, cold and tense. People were carelessly _________ aisles (过道) and at one point, two women_________ for several minutes after running into each other.

Things got _________ at the checkout line. The cashier scanned a man’s discount card, but he misread the savings on her screen as an additional _________. He decided she was acting _________ and began to argue. The cashier tried in vain (徒劳地) to reason with him. She _________ a manager, who accompanied him to customer service, and moved to the next _________ in line.

We’ ve all witnessed (目击)_________ scenes like this in public places. My reaction when I see them is both personal and _________. I am a sociologist who studies how and why people communicate with one another-or why they __________ not to. To me, the grocery scene was another example of how our __________ in others has declined. But it was also a teachable __________ on how we can rebuild our faith- __________ with just one person.

I __________ the nervous cashier. I got a bottle of water from a nearby cooler and handed it to her. “I felt__________ about how that man treated you and wanted to buy this for you, ” I said. Her face lit up, and we __________ as she scanned our items. She told me she had been __________ that evening through severe foot pain and would be having an operation later that week. I wished her well in her __________ and she thanked me as I left.

Those are the balancing __________ that will add up to restore (重建) trust between people. You can start that pattern in someone else’s life, even in a __________ as ordinary as the neighbourhood grocery store.

9 . Backpacking (背包旅行) through Africa, I always carried some food with me _______ I couldn’t find something to eat.

I was _______ through a local market one day when I chanced upon a jar of _______ jam. I could find tins of apple and strawberry in every corner store but this was the _______ time I had seen peach. I took it.

For the next few weeks, when I was feeling the need for a little _______, I would carefully _______ the lid and spoon a bit on to a biscuit. Mmm, delicious. I didn’t _______ it with anybody. It sat safely in my _______, taken out on only special _______.

Once cold and cloudy afternoon, while I was waiting for a local bus, it started to rain. Everybody spread out for ________ and so did I. But I was already wet through so I quickly searched through my pack for some ________ clothes.

In my hurry to ________ further discomfort. I forgot that the jar of jam was ________ in my clothing. One forceful yank (猛拉) and my ________ jar of jam crashed to the concrete ground, breaking into pieces.

I was so sad that I almost cried. And then, in the corner of my eye, I noticed an old woman in rags ________. Without hesitation, she bent down and picked up the half of the jar that still looked ________. Still ________, she stuck two fingers into the jar, scooped out the ________ jam and placed it into her toothless mouth. Carefully, like fish bones, she ________ the pieces of glass. She studied the broken container ________ she was certain that there was nothing left. Then she left.

My bus arrived shortly after and, as we drove off, I wondered if the jam would taste the same to me.

10 . Books have incredible power. Between their _________, readers can be transported to anywhere imaginable and become just about anyone or anything. _________ , many children all over the world don’t have access to books.

For several years now, Maria Keller, a teenager from Minneapolis, Minnesota, has been trying to _________ that fact.

When she was 8 years old, Maria already loved reading. She also noticed that some of her classmates didn’t read as much as she did. When she asked her mother why that was, her mother said that they might not be able to _________ books. Maria had never thought of this. She could not _________ that some children didn’t have bedtime stories read to them, and she became _________ to change this.

With her mother’s help, Maria _________ Read Indeed, which is a non-profit organization dedicated to collecting and distributing books to children _________.

During the early stages of Read Indeed, Maria set the _________ of collecting and distributing 1 million books by the time she was 19.

It didn’t take long to __________ that goal—to date, she has collected over 2.4 million books and has __________ them to many states and countries around the world.

She said, “I can not live without books. As I continue my mission, I have learned that the number of kids who have no books is in the hundreds of millions. So I just can’t __________ , even after reaching my __________ goal of 1 million books.”

She recently set a new goal: to __________ donations to kids in need in every state in the US and every country in the world. She keeps track of her __________ on a large map at the warehouse where her books are stored and sorted.