1 . 听下面一段较长对话,回答以下小题。
1. Why is the man getting rid of his books?

A．He is tired of them.

B．He’s moving to a smaller place.

C．He wants to make money.

2. Why won’t the woman take Harry Potter?

A．She has already read it.

B．She’s not interested in it.

C．She can’t carry it in her bag.

3. How many books does the woman take altogether?

A．One.

B．Four.

C．Three.

2 . 听下面一段较长对话，回答以下小题。
1. Why is the man calling?

A．To make an appointment.

B．To report a problem.

C．To ask for advice.

2. Where does the woman probably work?

A．At a property management company.

B．At a decoration company.

C．At an elevator company.

3. What does the man want the woman to do?

A．Move out of the apartment building.

B．Have the elevator fixed soon.

C．Use the stairs instead.

3 . 听下面一段较长对话，回答以下小题。
1. Why won’t Sherri take Tim to the airport?

A．She lost her car keys.

B．She has an exam today.

C．She is busy with her studies.

2. Where is Tim’s book?

A．In Sherri’s car.

B．In the classroom.

C．In a taxi.

3. Which class does Mrs. Hope probably teach?

A．Chemistry.

B．Biology.

C．History.

4 . 根据情景内容，在空白处填入1个适当的单词。
A: Hi, I’m Greg. I’m new in town.   
B: Hi, I’m Helen.     1     to the neighborhood! How do you     2     it?
A: It’s fantastic, but I still don’t really know the places around.     3     is the best supermarket?
B: Well, the best supermarket is on Center Street. You can buy the freshest food there.   
A: Oh, great. Is there a cinema around here? I love watching movies.
B: Yes, Sun Cinema is the newest one. You can sit the most comfortably because they have the biggest seats.   
A:     4     can I get there?
B: You can get there by bus or by taxi.
A: Thanks for telling me.
B: Don’t mention     5    .

5 . 听下面一段较长对话，回答以下小题。
1. What kind of painting did the woman prefer at first?

A．One that is simple.

B．One that looks peaceful.

C．One that has beautiful colors.

2. Where will the forest painting look great according to the man?

A．In the bedroom.

B．In the dining room.

C．In the living room.

3. What will the speakers buy?

A．The forest painting.

B．The sunrise painting.

C．The mountain painting.

6 . 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。
Gerry: Hi, Susan. Are you interested in     1     (buy) some used books for school? They are     2     good condition and much     3     (cheap) than new ones. You can really save money that way.
Susan: Well, what do you have?
Gerry: Well, I have a science book,     4     (call) “Today’s World”. And I’m selling it     5     30 dollars.
Susan: 30? That’s too expensive for a broken book like that.
Gerry: Maybe so,     6     I bought it for 60, and I     7     (write) a lot of notes in the book, which should be a great help to you if you could read my writing.
Susan:     8     else are you selling?
Gerry: OK. I have     9     English writing textbook, for 14 dollars, a math book, for 23 and a novel…
Susan: Huh.
Gerry: It’s up to you. You know, these things go fast. After all, opportunities lost never come again.
Susan: OK. I’ll take the writing book and the novel. I need both of those for sure.
Gerry: No more textbooks?
Susan: Not now.     10     (teach) are constantly changing their minds about textbooks.
Gerry: All right.

7 . 听下面一段较长对话，回答以下小题。
1. How old is Jane?

A．21.

B．24.

C．25.

2. What is Beth?

A．A teacher.

B．A student.

C．An engineer.

3. What can we know about Tina?

A．She has got a new job.

B．She loves playing the piano.

C．She will graduate this June.

4. What are the speakers mainly talking about?

A．The weather.

B．Their travel experiences.

C．Their family members.

8 . 听下面一段较长对话，回答以下小题。
1. What will the woman do on Friday afternoon?

A．Watch a movie.

B．Take an exam.

C．See a dentist.

2. What does the woman think of Dr Bill’s service?

A．Good but expensive.

B．Good and cheap.

C．Bad but cheap.

3. When will the speakers probably meet?

A．At 6 p.m.

B．At 6:30 p.m.

C．At 7 p.m.

4. Who will take some snacks?

A．Bob.

B．Alice.

C．David.

9 . If a person makes a statement that you think is wrong — yes, even that you know is wrong — isn’t it better to begin by saying, “Well, I think in a different way, but I may be wrong. And if I am wrong, I want to be put right. Let’s examine the facts.”?

There’s magic, positive magic in such words as “I may be wrong. Let’s examine the facts.”

Nobody will ever object to your saying, “I may be wrong. Let’s examine the facts.”

One of our class members who used this approach to dealing with customers was Harold Reinke, a Dodge dealer in Billings, Montana. He reported that because of the pressure of car business, he was often cold and emotionless when dealing with customers’ complaints. This caused bad tempers, loss of business and general unpleasantness.

He told his class, “Recognizing that this was getting me nowhere far, I tried a new way. I would say something like this, ‘Our dealership (经销店) has made so many mistakes that I am frequently ashamed. We may have erred (犯错) your case. Tell me about it.”

“This approach becomes quite relaxing, and by the time the customer releases his feelings, he is usually much more reasonable when it comes to settling the matter. In fact, several customers have thanked me for having such an understanding attitude. And two of them have even brought in friends to buy new cars. In this highly competitive market, we need more of this type of customer, and I believe that showing respect for all customers’ opinions and treating them properly and respectfully will help deal with the competition.”

You will never get into trouble by admitting that you may be wrong. That will stop all arguments and inspire your opponent to be just as fair, open and broad-minded as you are. It will make him want to admit that he may be wrong.

1. In the author’s opinion, if a person makes a wrong statement, we’d better ______.

A．turn a deaf ear to it	B．correct it in a skillful way
C．point out the mistake directly	D．discuss it with the speaker later

2. What does the underlined word “this” in Paragraph 4 refer to?

A．The bad attitude of Harold Reinke.

B．The pressure of the car business.

C．The terrible economic situation.

D．The anger of the customers.

3. What’s Harold Reinke’s new way to deal with the complaining customers?

A．Talking about his difficulties first.

B．Mentioning the problems of the cars first.

C．Admitting his possible mistakes first.

D．Introducing the advantages of the cars first.

4. What’s Harold Reinke’s attitude to customers’ complaints now?

A．Indifferent.	B．Unacceptable.
C．Serious.	D．Understanding.

10 . 阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。

In May 2001, I found a job in New York at the World Trade Centre. On September 11, 2001, I arrived at my building at around 8:30 a.m. I was about to go up    1    I decided to get a coffee first. I went to my favorite coffee place    2    though it was two blocks (街区) east from my office. As I was waiting in line with other office    3    (work), I heard a loud sound. Before I could join the others outside    4    (see) what was going on, the first plane had already hit my office building. We stared in disbelief at the black smoke    5    (rise) above the burning building. I    6    (feel) lucky to be alive. Almost 10 years later, I woke up at 10:00 a.m. on February 21, 2011 and realized that my alarm clock never went off. I jumped out of bed and went straight to the airport. But by the time I got to the airport, my plane to New Zealand    7    (take) off already. “This is the first holiday in a year, and now I’ve missed my plane.    8    bad luck!” I thought to    9    (me). The other planes were full so I had to wait till the next day. The next morning, I heard about the earthquake in New Zealand the day before. My bad luck had unexpectedly turned out to be    10    good thing.