1 . Emoji(表情符号) and Workplace Communication
In Asia, messaging platforms are growing rapidly, with users in the hundreds of millions, both at work and play.
Written communications can often read as cold and dull. Using emojis can add humor and feeling, keeping intention clear.
In any given office, employees can range from age 22 to 70 and beyond, and finding common ground in communication style can be a challenge.
There is also the matter of tone(语气). Who hasn’t received an email so annoying that it ruined an entire day?
A.Message with emojis feel more conversational |
B.Even a formal email can seem cold and unfriendly |
C.Sending smiling faces to colleagues may seem strange |
D.The popularity of these platforms is spreading globally |
E.Giving employees the tools enables them to communicate honestly |
F.Studies show that friendlier communication leads to a happier workplace |
G.An easy way to bring all work generations together is with a chat platform |
2 . We’ve all been there: in a lift, in line at the bank or on an airplane, surrounded by people who are, like us, deeply focused on their smartphones or, worse, struggling with the uncomfortable silence.
What’s the problem? It’s possible that we all have compromised conversational intelligence. It’s more likely that none of us start a conversation because it’s awkward and challenging, or we think it’s annoying and unnecessary. But the next time you find yourself among strangers, consider that small talk is worth the trouble. Experts say it’s an invaluable social practice that results in big benefits.
Dismissing small talk as unimportant is easy, but we can’t forget that deep relationships wouldn’t
even exist if it weren’t for casual conversation. Small talk is the grease(润滑剂) for social communication, says Bernardo Carducci, director of the Shyness Research Institute at Indiana University Southeast. "Almost every great love story and each big business deal begins with small talk," he explains. "The key to successful small talk is learning how to connect with others, not just communicate with them."
In a 2014 study, Elizabeth Dunn, associate professor of psychology at UBC, invited people on their way into a coffee shop. One group was asked to seek out an interaction(互动) with its waiter; the other, to speak only when necessary. The results showed that those who chatted with their server reported significantly higher positive feelings and a better coffee shop experience. "It’s not that talking to the waiter is better than talking to your husband," says Dunn. "But interactions with peripheral(边缘的) members of our social network matter for our well-being also."
Dunn believes that people who reach out to strangers feel a significantly greater sense of belonging, a bond with others. Carducci believes developing such a sense of belonging starts with small talk. "Small talk is the basis of good manners," he says.
1. What phenomenon is described in the first paragraph?A.Addiction to smartphones. |
B.Inappropriate behaviours in public places. |
C.Absence of communication between strangers. |
D.Impatience with slow service. |
A.Showing good manners. | B.Relating to other people. |
C.Focusing on a topic. | D.Making business deals. |
A.It improves family relationships. | B.It raises people’s confidence. |
C.It matters as much as a formal talk. | D.It makes people feel good. |
A.Conversation Counts | B.Ways of Making Small Talk |
C.Benefits of Small Talk | D.Uncomfortable Silence |
3 . False Memories or Parallel (平行的) Realities?
Here is a common situation: You’re talking with someone about an event, only to discover that you both remember things quite differently. Usually, you’d put it down to a poor memory, but what if it wasn’t just one person who remembered things differently? What if it was millions?
In fact, this isn’t a “what if” situation. It’s known as the Mandela Effect, and it was first noticed in 2009 by paranormal researcher Fiona Broome. Broome was chatting with people about the South African activist Nelson Mandela, and she commented how sad it was that he had died in prison in the 1980s.
Broome was so shocked at this that she started an investigation.
More likely, however, is that the Mandela Effect has to do with how our brains store information.
All things considered, if you’re stuck arguing with someone about whose version of events is correct, it may indeed be easier to agree that neither of you is wrong. You just come from different realities.
A.Before we explain let’s look at an example. |
B.It turns out she wasn’t the only one who’d experienced this. |
C.If several people make these memory errors, the false memory gets stronger socially. |
D.The story of Nelson Mandela is not the only example of this type of false group memory. |
E.Some claim the Mandela Effect happens because we live in one of many parallel realities. |
F.Many in her group agreed, while others mentioned that Nelson Mandela had not died in prison. |
G.As more incidents of the Mandela effect continue to occur, perhaps more research into the origins will tell us the causes. |
4 . An act of kindness doesn't have to be a grand gesture. Even those small acts of kindness can make a difference in someone's day. That was just the case for Amie Mickey when she
Amie started to do this several years ago. At first, she wondered if people would
Stories like Amie's really
A.tore up | B.picked up | C.fixed up | D.put up |
A.watch | B.overlook | C.notice | D.neglect |
A.attention | B.strangers | C.confusion | D.trouble |
A.running | B.driving | C.walking | D.riding |
A.voices | B.hats | C.shoulders | D.thumbs |
A.count | B.share | C.value | D.matter |
A.frightened | B.frustrated | C.embarrassed | D.disappointed |
A.parking | B.speed | C.incident | D.event |
A.approached | B.blocked | C.repaired | D.cleaned |
A.important | B.special | C.typical | D.skeptical |
A.happened | B.occurred | C.managed | D.offered |
A.shock | B.inspire | C.delight | D.satisfy |
A.feelings | B.thoughts | C.spirits | D.minds |
A.work | B.exercise | C.conduct | D.behave |
A.reliable | B.subjective | C.positive | D.brief |
5 . Improve Your Relationships
Having stable and positive relationships in your life can make you happier and more fulfilled. Whether it's your friends, family, or significant other, improving a relationship can sometimes be confusing.
Express your appreciation for the person.
If you hardly see each other or talk to each other, it can be difficult to maintain a relationship. Take extra time out of your day and devote it to the person that you want to improve relations with. Try to work around the other person's schedule so that you can spend the time together. You can share a meal, watch a show, listen to music, or go shopping with them.
Turn off distractions.
Distractions like a cell phone, social media, or video games can create a division in between you and another person. If you notice that you are always distracted, you should turn off your cell phone or computer and talk to them.
Seek therapy(心理治疗) if you can't get along.
To fix or improve family relationships or relationships with your significant other, you can turn to therapy. If you notice that you and the person are always arguing over the same kinds of things, and nothing has worked, you should consider seeking therapy with them.
A.Spend more time with the person. |
B.Maintain a relationship if possible. |
C.People often like to be praised for achievements. |
D.A specialist can help solve longterm issues in the relationship. |
E.If they are the one always distracted, ask them if they can do the same. |
F.Follow the tips and you can develop good relationships with your family. |
G.Luckily, by adjusting your behaviour, you can improve any relationship in your life. |
Alice had just been appointed in the multinational bank. After one month of severe training, today was her first day to go to work.
She got up a bit earlier than usual, and decided to skip her gym workout as she did not want to risk being tired or getting late to her office on her first day. She went through her morning routine and spent a lot of time in selecting what to wear. None of her dresses seemed to appeal to her—they were either a little too casual or too dull and she definitely wanted to make an impression right from the start. Finally she settled on the white embroidered (刺绣的) dress.
She waved bye to her mom and set off cheerfully towards the bus stop. But she saw a bus leaving the stop just as she crossed the street. Now she would have to wait for a good 15 minutes. 15 minutes passed and then 30 minutes and there was no sign of the bus. “It must be stuck in heavy traffic”, a kind lady who was also waiting for the bus told her. Hearing that, Alice got anxious. She had to reach her office on time. Then she saw a taxi approaching but when she tried to stop it, the taxi driver sped by without even taking a glance at her. Alice was wondering what she could do.
It was then that a car stopped near her and a man waved to her. The driver asked her where she was going and after Alice told him that she was going to the bank at Nariman Point, the man said “Oh, my office is in the nearby building. Can I give you a lift?” Alice hesitated for a moment and got into the car. They exchanged names and began to talk for a while. Then the driver switched on the radio and was absorbed in the song. Alice looked out of the window and imagined her first day at work, worrying whether she was capable of the new job, and if she could get along well with her colleagues. After about ten minutes, Alice realized they were not on the familiar route to her office.
注意:续写词数应为150左右;
Paragraph 1:
She began to worry that she might get into the car of a bad man.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Paragraph 2:
Then the car turned around a corner and Alice saw the tall building where her office was unexpectedly.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7 . People are taught how to speak, but good sentence structure and a wide range of vocabulary words won’t always lead to being understood or understanding others.
The good news is that it’s never too late to learn how to communicate more effectively. The first step is to realize you’ re having communication issues.
You have the same fights over and over.
Your fights are about the same topic again and again. If this is happening, it means you don’t yet have the skills to resolve conflicts.
You don’t want to fight so you try not to bring up subjects that lead only to pain and disconnection. The problem is that avoiding them leads to pain and disconnection anyway. Unless you learn how to have hard conversations productively, you will get more and more disconnected until your relationship is in danger of ending.
You regularly feel misunderstood or unheard.
No matter how hard you try, you don’t feel understood. Perhaps your partner has expressed the same feeling.Over time the disconnected feeling does damage to your relationship. It’s important to learn how to communicate in a better way, so that both you and the other person feel heard and understood.
A.You avoid discussing certain topics. |
B.You argue with your partners about some issues. |
C.If you can’t resolve issues, they will continue to show up. |
D.This requires more than just speaking to your partner or vice versa. |
E.Then, you can learn how to communicate in a more productive way. |
F.If you leave conflicts unsettled, you will feel disconnected and lonely. |
G.Effective communication requires much more than being able to speak. |
8 . “I’m sorry” are two very important words that play a big part in daily life. You might apologize while squeezing through a crowd or using the last of the printer paper at work. It’s easy to say “I’m sorry”, but true apologies are a different story.
Apologize sincerely. A genuine apology can help repair your relationship, and even your reputation—you’re showing that you can be trusted to do what’s right. But your relationship will remain tense if your apology seems casual.
Apply specific principles. A meaningful apology comes down to the three R’s- regret, responsibility and remedy (补救办法). Firstly, communicate your regret. Show the other person you have recognized your error and can relate to his/her pain. Then take complete responsibility.
Don’t expect immediate forgiveness. Most people hope for immediate forgiveness while apologizing, but that may mean you don’t respect the others’ emotions and all you care about is yourself.
A.Ask for an apology if necessary. |
B.Don’t make excuses or blame the victim. |
C.Say sorry first if both parties are at fault. |
D.So you have to be truly willing to apologize. |
E.You should make sure your words are acceptable. |
F.So give them some time to come out of the pain after your apology. |
G.You may have trouble finding the right way to send meaningful apologies. |
9 . Everyone thinks they're great listeners. But the truth is that hearing isn’t necessarily listening, nor is it necessarily listening well. Listening is an art as well as a basic life skill that we are encouraged to practise and master.
●Don't interrupt
●Practice active listening.
To understand better in communication, you can first practice active listening. The art of listening isn't simply about staying quiet 100% of the time, it's also about asking questions, which are for clarification or for further explanation, so that you can fully understand what the speaker is telling you.
●
About 60-75% of our communication is accomplished without speaking. In order to know whether to encourage the speaker, or to open yourself more, it's essential to know what the person's body is saying. Do they display signs of discomfort? Are they cautious about you? Their body language tells a lot.
●Create a suitable environment.
It can be difficult to listen to another person when the TV is screaming, your phone is buzzing and there are thousands of cars passing by.
A.Listen to non-verbal communication. |
B.Let the person speak without interruption. |
C.Listen without forming responses in your mind. |
D.Here's how to bring the vital life skill into your daily existence. |
E.Additionally, it's important to hold back your negative judgments. |
F.Another great way to show your understanding is to respond by nodding. |
G.When you remove the distractions and find a quiet place it’s easier to listen attentively. |
10 . Many people find when they are overly familiar with their routines, their excitement will be replaced with boredom quickly. A study shows that finding unusual ways to interact with familiar people, places and things can make everyday experiences feel exciting.
While you are working
Spending too much time in the same environment can keep us from achieving “flow”— being immersed in an activity with full energy and enjoyment.
“Boredom is an emotional state and happens when couples stop taking the opportunity to grow and deeply connect with each other,” says Venus Nicolino, host of Reality Stars. Look for new challenges to take on together. Try mixing up different sets of friends to do something creative, such as a group cooking lesson, or an old-fashioned tea party.
With other people we care about
Instead of “How was your day”, try asking “What are you looking forward to today?” Our curiosity can remind people that we’re interested in who they are, and that’s the key to maintaining intimacy (亲密关系).
During your commute
If you walk or use public transportation, greet a stranger or put away your phone and do some people watching. “Simply observing one’s surroundings may seem boring.
A.With your significant other |
B.With people you are familiar with |
C.Changes don’t have to be big to make an impact |
D.Interacting with other people often brings you much fun |
E.In other words, sometimes you’ve just got to shake things up |
F.Sometimes being curious about others can make us more pleasant to be around too |
G.However, if done mindfully, it can become interesting and even more meaningful |