1 . It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online.
The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body.
Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion:
Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.
In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.
| A．Will the situation be out of control because of your anger? |
| B．Intolerance has contributed to lots of violent incidents. |
| C．How to keep ourselves safe when we argue with others? |
| D．The waiter has been arrested for further investigation and trial. |
| E．This incident caused an outcry among netizens and opinion leaders. |
| F．But it is difficult to control our anger when we have conflict with others. |
| G．So next time you deal with conflict, it is. more advisable to control your temper and say “sorry” with a smile. |
Leadership today is not about forcing others to do things. If this is even possible, it is short-term, and tends to backfire. If you order someone to do something against their will, they may do it because they feel they must, but the anger they feel will do more harm in the long-term, They will also experience fear.
Fear causes the thinking brain to shut down, making the person unable to function at his or her best. If they associate you with this emotion of fear. They will become less functional around you, and you will have succeeded in not only shooting yourself in the foot. but possibly making a very good employee or partner unable to perform effectively. Fear has no place in leadership.
The way we influence people in a lasting way is by our own character, and our understanding and use of emotion. We can order someone to do something, which may be part of the work day; or we can employ them at the emotional level, so they became fully devoted to the projects and provide some of their own motivation (积极性). Today’s work place is all about relationships.
Anyone works harder in a positive environment in which they are recognized and valued as a human being as well as a worker. Everyone produces just a bit more for someone they like. Leaders understand the way things work. They know the pay check is not the single most motivating factor (因素) in the work life of most people.
The true strength of leadership is an inner strength that comes from the confidence of emotional intelligence—knowing your own emotions, and how to handle them, and those of others. Developing your emotional intelligence is the single best thing you can do if you want to develop your relationships with people around you, which is the key to the leadership skills.
1. An employee may have a feeling of fear in the work place when ________.
| A．he is forced to do things | B．be cannot work at his best |
| C．he feels his brain shut down | D．he thinks of his work as too heavy |
| A．People tend to associate leadership with fear |
| B．Working conditions affect people’s physical health |
| C．Good relationship is the key to business success |
| D．Smart people are more functional in the work place. |
| A．provide better suggestions | B．develop his own personality |
| C．five his employees a pay raise | D．hide his own emotion of fear |
| A．provide a variety of project for employees |
| B．help raise employee’s living standards |
| C．give employees specific instructions |
| D．deal wisely with employees’ emotions |
Take the taxi drivers for example. Taxis in Finland are mostly high-class Benz with a fare of two US dollars a kilometer. You can go anywhere in one, tell the driver to drop you at any place, say that you have some business to attend to, and then walk off without paying your fare. The driver would not show the least sign of anxiety.
The dining rooms in all big hotels not only serve their guests, but also serve outside diners. Hotel guests have their meals free, so they naturally go to the free dining rooms to have their meals. The most they would do to show their good faith is to wave their registration card to the waiter. With such a loose check, you can easily use any old registration card to take a couple of friends to dine free of charge.
The Finnish workers are paid by the hour. They are very much on their own as soon as they have agreed with the boss on the rate(价钱). From then on, they just say how many hours they have worked and they will be paid accordingly(相应地).
With so many loopholes(漏洞) in everyday life, surely Finland must be a heaven to those who love to take “petty advantages”. But the strange thing is, all the taxi passengers would always come back to pay their fare after they have attended to their business; not a single outsider has ever been found in the free hotel dining rooms. And workers always give an honest account of the exact hours they put in. As the Finns always act on good faith in everything they do, living in such a society has turned everyone into a real “gentleman”.
In a society of such high moral practice, what need is there for people to be on guard against others?
1. While taking a taxi in Finland, ________.
| A．a passenger can go anywhere without having to pay the driver |
| B．a passenger can never be turned down by the taxi driver wherever he wants to go |
| C．a passenger pays two US dollars for a taxi ride |
| D．a passenger needs to provide good faith demonstration (证明) before leaving without paying |
| A．provide meals for any diners |
| B．are mostly poorly managed |
| C．provide free wine and charge for food |
| D．provide meal for only those who live in the hotels |
| A．The workers in Finland are paid by the hour. |
| B．The workers are always honest with their working hours. |
| C．The bosses in Finland are too busy to check the working hours of their employees. |
| D．The workers and their bosses will make an agreement in advance about the pay. |
| A．people who are worthy of trust |
| B．people who often have meals in big hotels |
| C．people who often take taxis |
| D．people who are dishonest |
Therefore, you can allow others to be the mirror to illuminate (阐明;照亮) more clearly your own feelings of self-worth. Conversely, you can view the people you judge negatively as mirrors to show you what you are not accepting about yourself.
To survive together peacefully with others, you will need to learn tolerance. A big challenge is to shift your perspective from judgment of others to a lifelong exploration of yourself. Your task is to assess all the decisions, judgments you make onto others and to begin to view them as clues to how you can heal yourself and become whole.
Several days ago I had a business lunch with a man who displayed objectionable table manners. My first reaction was to judge him as rude and his table manners as annoying. When I noticed that I was judging him, I stopped and asked myself what I was feeling. I discovered that I was embarrassed to be seen with someone who was chewing with his mouth open and loudly blowing his nose. I was astonished to find how much I cared about how the other people in the restaurant perceived me.
Remember that your judgment of someone will not serve as a protective shield against you becoming like him. Just because I judge my lunch partner as rude does not prevent me from ever looking or acting like him. In the same way, extending tolerance to him would not cause me to suddenly begin chewing my food with my mouth open.
When you approach life in this manner, those with whom you have the greatest dissatisfactions as well as those you admire and love can be seen as mirrors, guiding you to discover parts of yourself that you reject and to embrace your greatest quality.
1. The purpose of the author writing this passage is to advise people to _______.
| A．avoid inappropriate manners |
| B．judge others favorably in any case |
| C．pay attention to others’ needs and feelings |
| D．learn tolerance towards others |
| A．disgusting | B．disappointing |
| C．discouraging | D．disturbing |
| A．The moment we see a stranger, our mind forms an impression of that person. |
| B．We are easily attracted by someone who is similar to us. |
| C．Our first judgment of a person mostly comes from our personal opinion. |
| D．You can’t really love or hate others if they are similar to you. |
| A．the writer’s first reaction to the man was to judge him as offensive |
| B．we shouldn’t focus on judging others but should constantly reflect on our own |
| C．we will need to learn tolerance to co-exist with others |
| D．the writer didn’t care about other people’s view of him |
5 . Sure, it’s good to get along with your teacher because it makes the time you spend in the classroom more pleasant.
And yes, it’s good to get along with your teacher because, in general, it’s smart to learn how to understand the different types of people you’ll meet throughout your life.
“But really, there’s one super-important reason why you should get along with your teacher. When you do, learning bursts right open” says Evelyn Vuko, a longtime teacher who writes an education column (专栏) called “Teacher Says” for the Washington Post newspaper.
In fact, kids who get along with their teachers not only learn more, but they’re more comfortable asking questions and getting extra help. This makes it easier to understand new material and do your best on tests. When you have this kind of relationship with a teacher, he or she can be someone to turn to with problems, such as problems with learning or school life, such as bullying.
As a kid in a primary or middle school, you’re at a wonderful stage in your life. You’re like a sponge (海绵), able to absorb lots of new and exciting information. On top of that, you’re able to think about all this information in new ways. Your teacher knows that it, in most cases, is very excited to be the person who’s giving you all that material and helping you make it. Remember, teachers are people, too, and they feel great if you’re open to what they’re teaching you. That’s why they wanted to be teachers in the first place—to teach!
Some kids may be able to learn in any situation, whether they like the teacher or not. But most kids are sensitive to the way they get along with the teacher, and if things aren’t going well, they won’t learn as well and won’t enjoy being in class.
1. In the passage, the author mainly talks about _______.| A．how to get along well with others |
| B．the importance of a good relation with teachers |
| C．how to make the time in the classroom more pleasant |
| D．how much the students are expected of to get along with teachers |
| A．you find an opening to learning |
| B．learning becomes easier for you at once |
| C．there’ll be more problems with learning |
| D．there’ll be no problems at all with learning |
| A．The more questions you ask, the higher marks you will get. |
| B．Many kids can do well without a good relationship with teachers. |
| C．If you get on well with your teachers, you must have a good result in exams. |
| D．if you have a good relationship with your teacher, you can turn to him when in trouble. |
| A．Teachers sometimes have the same feelings as students do. |
| B．Teachers are excited even if you wouldn’t like to accept their teaching. |
| C．Though few, there are still some students who can learn even if they don’t like the teacher. |
| D．Having a bad relationship with your teachers does more or less harm to your studies. |
6 . Suppose you become a leader in an organization. It’s very likely that you’ll want to have volunteers to help with the organization’s activities. To do so, it should help to understand why people undertake volunteer work and what keeps their interest in the work.
Let’s begin with the question of why people volunteer. Researchers have identified several factors that motivate people to get involved. For example, people volunteer to express personal values related to unselfishness, to expand their range of experiences, and to strengthen social relationships. If volunteer positions do not meet these needs, people may not wish to participate. To select volunteers, you may need to understand the motivations of the people you wish to attract.
People also volunteer because they are required to do so. To increase levels of community service, some schools have launched compulsory volunteer programs. Unfortunately, these programs can shift people’s wish of participation from an internal factor (e.g. “I volunteer because it’s important to me”) to an external factor (e.g. “I volunteer because I’m required to do so”). When that happens, people become less likely to volunteer in the future. People must be sensitive to this possibility when they make volunteer activities a must.
Once people begin to volunteer, what leads them to remain in their positions over time? To answer this question, researchers have conducted follow-up studies in which they track volunteers over time. For instance, one study followed 238 volunteers in Florida over a year. One of the most important factors that influenced their satisfaction as volunteers was the amount of suffering they experienced in their volunteer positions. Although this result may not surprise you, it leads to important practical advice. The researchers note that attention should be given to “training methods that would prepare volunteers for troublesome situations or provide them with strategies for coping with the problem they do experience”.
Another study of 302 volunteers at hospitals in Chicago focused on individual differences in the degree to which people view “volunteer” as an important social role. It was assumed that those people for whom the role of volunteer was most part of their personal identity would also be most likely to continue volunteer work. Participants indicated the degree to which the social role mattered by responding to statements such as “Volunteering in Hospital is an important part of who I am.” Consistent with the researchers’ expectations, they found a positive correlation(正相关) between the strength of role identity and the length of time people continued to volunteer. These results, once again, lead to concrete advice: “Once an individual begins volunteering, continued efforts might focus on developing a volunteer role identity....Items like T-shirts that allow volunteers to be recognized publicly for their contributions can help strengthen role identity”.
1. People volunteer mainly out of __________.A．ac ademic requirements | B．social expectations |
| C．financial rewards | D．internal needs |
| A．Follow-up studies should last for one year. | B．Volunteers should get mentally prepared. |
| C．Strategy training is a must in research. | D．Volunteers are provided with concrete advice. |
| A．Individual differences in role identity. | B．Publicly identifiable volunteer T-shirts. |
| C．Role identity as a volunteer. | D．Practical advice from researchers. |
| A．How to Get People to Volunteer | B．How to Study Volunteer Behaviors |
| C．How to Keep Volunteers’ Interest | D．How to Organize Volunteer Activities |
Put a group of strangers in a room together, and they'll probably start a conversation. “Hot today, isn’t it?” one might say. “You said it.” another replies.
Why do we talk so much about the weather? When we meet new people, we don’t begin by telling them our life story. We start with small talk, a polite conversation about something like traffic or weather.
Research suggests that small talk can build new friendships. When we begin conversations with new people, we want to feel comfortable, and so do they. We use small talk to find common interests. Once we have a common interest, a friendship can begin.
Small talk even helps people get hired. In order to impress at a job interview, you need to bond with the interviewer right away. Proper small talk can make that first impression get you the job.
So, how can you make small talk lead to a new friendship or job? First off, find common ground. Select something around you that you share with the other person.
Next, keep the conversation going. Compliment(赞美) the other person to make himor her feel comfortable, and ask questions to show interest.
Third, keep eye contact(接触). When you look people in the eye, they feel you appreciate what they are saying. It makes you appear honest and builds trust.
Naturally, shy people might not have enough confidence to start up conversations with strangers. Talking to someone you don’t know is not the easiest thing to do! Some experts say with more practice, small talk does get easier.
Some people avoid small talk because they dislike discussing things like traffic or weather. For them, they are just too small. However, when you think about it, small talk is anything but small. In fact, it is actually a very big deal!
| Title | Small Talk: A Big |
| Introduction | We are likely to make small talk when we |
| ❖ Small talk can help people form | |
| ❖Small talk can also help people get a | |
| Advice | ❖Find some topics |
| ❖Keep the talk going by making compliments and | |
| ❖ | |
| Conclusion | Small talk really |
8 . In one of the old buildings near our school，one could see an old man sitting by a large window on the first floor．His name was James．During the three years at schoo1, I had hardly ever found him missing from his usual position．
He was a high-ranking government official and lived happily with his wife．Once there was a bus accident，in which a number of passengers were seriously injured and were taken to the hospital for treatment．James was responsible for the rescue operation．It was a big hospital，but James was shocked to notice how ill-equipped it was．There were no enough life-saving drugs and life—supporting equipment． The injured and their companions had to struggle there．James attempted to help．However，though he emptied his pockets，many of them died that day．
That was a turning point in his life．He made a decision to devote his life to helping others，particularly the poor and needy patients and their companions．He began spending much of his income on these people．Since this required a lot of time and energy，he found it difficult to fulfill his official duties and therefore chose to retire，which，in turn，reduced his income considerably．
His wife was deeply worried. Most of the time，James was out and paid least attention to home affairs．Meanwhile，as he was spending a lot helping others，she had to struggle even to meet the household expenses．Though she was not opposed to his helping the poor，she urged him not to overlook his own life and home，but it had no effect on him．One day they had a heated argument and in the end she left him，never to return．Though he continued with his work，this was a great blow and did serious harm to his health and enthusiasm and was soon forced to stay indoors．That was when he took his position by the window，spending his time looking outside．
A few weeks after my graduation，I returned to school，only to find the buildings gone．I heard that they were torn down．All the people left except James．He refused to go and the next morning，he was found at his usual place by the window，dead．
1. What changed James’ view towards life?| A．The difficulties in his career． |
| B．The deaths in the bus accident． |
| C．The bad conditions in the hospital． |
| D．The responsibilities in the operation． |
| A．take care of the injured passengers |
| B．find a better job to increase his income |
| C．spare more time and energy to help others |
| D．stay away from the difficult official duties |
| A．she was strongly against his deeds |
| B．James paid too little attention to his work |
| C．her work to support their daily life was too tiring |
| D．James failed to keep a balance between charity and home |
| A．His decision to retire | B．The departure of his wife |
| C．The argument with his wife | D．His devotion to helping others |
| A．He expected his wife to return. |
| B．He looked forward to going out. |
| C．He desired to watch the students. |
| D．He attempted to know the outside life. |
9 . What Theresa Loe is doing proves that a large farm isn’t a prerequisite for a modern grow-your-own lifestyle. On a mere 1/10 of an acre in Los Angeles, Loe and her family grow, can (装罐) and preserve much of the food they consume.
Loe is a master food preserver, gardener and canning expert. She also operates a website, where she shares her tips and recipes, with the goal of demonstrating that everyone has the ability to control what’s on their plate.
Loe initially went to school to become an engineer, but she quickly learned that her enthusiasm was mainly about growing and preparing her own food. “ got into cooking my own food and started growing my own herbs(香草)and foods for that fresh flavor,” she said. Engineer by day, Loe learned cooking at night school. She ultimately purchased a small piece of land with her husband and began growing their own foods.
“I teach people how to live farm-fresh without a farm,” Loe said. Through her website Loe emphasizes that ‘‘anybody can do this anywhere.” Got an apartment with a balcony (阳台)? Plant some herbs. A window? Perfect spot for growing. Start with herbs, she recommends, because “they’re very forgiving.” Just a little of the herbs “can take your regular cooking to a whole new level,” she added. “I think it’s a great place to start.” Then? Try growing something from a seed, she said, like a tomato or some tea.
Canning is a natural extension of the planting she does. With every planted food, Loe noted, there’s a moment when it’s bursting with its absolute peak flavor. “I try and keep it in a time capsule in a canning jar,” Loe said. “Canning for me is about knowing what’s in your food, knowing where it comes from.”
In addition to being more in touch with the food she’s eating, another joy comes from passing this knowledge and this desire for good food to her children: “Influencing them and telling them your opinion on not only being careful what we eat but understanding the bigger picture,” she said, “that if we don’t take care of the earth, no one will.”
1. The underlined word “prerequisite” (Para. 1) is closest in meaning to“ ”.| A．recipe | B．substitute |
| C．requirement | D．challenge |
| A．They are used daily. | B．They are easy to grow. |
| C．They can grow very tall. | D．They can be eaten uncooked. |
| A．It can preserve their best flavor. | B．It can promote her online sales. |
| C．It can better her cooking skills. | D．It can improve their nutrition. |
| A．The knowledge about good food. | B．The way to live a grow-our-own life. |
| C．The joy of getting in touch with foods. | D．The responsibility to protect our earth |
But new research suggests it may be down to a subconscious（潜意识的）power struggle being played out as you make your way up or down.
A study found that people decide where they stand based on a micro social grading, established within seconds of entering the lift.
Rebekah Rousi, a Ph.D. student in Cognitive Science, conducted a study of elevator behavior in two of the tallest office buildings in Adelaide, Australia.
As part of her research, she took a total of 30 lift rides in the two buildings, and discovered there was an established order to where people tended stand.
In a blog, she writes that more senior men seemed to direct themselves towards the back of the elevator cabins.
She said: 'In front of them were younger men, and in front of them were women of all ages.'
She also noticed there was a difference in where people directed their stare half way through the ride.
Men watched the monitors(监控器), looked in the side mirrors (in one building) to see themselves, and in the door mirrors (of the other building) to also watch others.
'Women would watch the monitors and avoid eye contact with other users (unless in conversation) and the mirrors,' she writes.
The student concluded it could be that people who are shyer stand toward the front, where they can't see other passengers, whereas brave people stand in the back, where they have a view of everyone else.
1. According to Rebekah Rousi, senior men intend to stand ______ of the elevator cabins.
| A．in the front | B．in the middle |
| C．near the side mirrors | D．at the back |
| A．senior men | B．younger women |
| C．younger men | D．Women |
| A．Because they are too shy to make eye contact with others. |
| B．Because they can have a view of everyone else. |
| C．Because they want to show their power. |
| D．Because they want to watch the monitors. |
