1 . There is growing interest in East Japan Railway Co. ltd, one of the six companies, created out of the privatized national railway system. In an industry lacking exciting growth ________, its plan to use real-estate assets in and around train stations ________ is drawing interest.

In a plan called “Station Renaissance” that it ________ in November, JR East said that it would ________ using its commercial spaces for shops and restaurants, extending them to ________ more suitable for the information age. It wants train stations as pick-up ________ for such goods as books, flowers and groceries ________ over the Inter. In a country where city ________ depend heavily on trains ________ commuting, about 16 million people a day go to its train stations anyway, the company ________. So, picking up commodities at train stations ________ consumers extra travel and missed home deliveries. JR East already has been using its station ________ stores for this purpose, but it plans to create ________ spaces for the delivery of Inter goods.

The company also plans to introduce ________ cards—known in Japan as IC cards because they use integrated circuit for ________ information ________ train tickets and muter passes ________ the magic ones used today, integrating them into a/an ________ pass. This will save the company money, because ________ for IC cards are much less expensive than magic systems. Increased use of IC cards should also ________ the space needed for ticket vending.

3 . “I seldom read posts on WeChat Moments because many of them are not true and don’t present what a person is really like,” a friend of mine told me. Then, I ______ a small gathering at a bar a few days ago, and a girl asked me why my posts are full of positive energy—as if there is nothing ______ in my life.

I reread my WeChat posts to ______ whether what she said was true, and surprisingly, it seems my daily life ______ smoothly with almost all my posts filled with high spirits. As we know, online and offline communication are the two ______ for interpersonal exchange. WeChat is among the popular online social platforms in China, and people share their ideas and ______ personal images by posting on WeChat Moments. One way to build a better personal image is to polish photos, ______ selfies or other portraits by using photo editing apps ______ posting them on WeChat.   It helps ______ a sense of goodness and happiness to other users. Another way to ______ our charming personality is by posting ideas or comments. We take account of a lot of things before we post on WeChat.

However, sometimes it is the posts that take a negative tone or those that we delete that carry our ______ self-expressions. I once had a stomachache and went to hospital by myself to ______ a physical examination. Then, I had to do all the tests to ______ the cause of my illness on my own. In the outpatient area, all the patients except me were ______ by family or friends. Loneliness suddenly overcame me and ______ me to post on WeChat Moments. I described how I felt and expressed my ______ to look for someone to take care of me. Many friends left messages to ______ me and wish me a speedy recovery. But some suggested that I become stronger to deal with such situations. The reactions to my self-expressions vary. So, why do I ask for ______ by posting the other side of me on WeChat Moments?

WeChat posts are ______ with reliability and untruthfulness. We post our thoughts with invisible masks to hide whatever we refuse to tell the world. But ______, WeChat still provides an effective way for us to learn more about someone.

5 . I still clearly remember the night when my dad gathered our family in the living room. After nearly eleven months of________, we could sense what this meant. Finally, he________us that he’d found a new job. And in turn, I had to accept my fate (命运).

I blurted out (脱口而出) the________question, “Where?” Before my father could finish saying “Austin, Texas,” I had burst into tears. I would have to_______start over. My crying________well into the night.

The next morning I stopped feeling________. I decided to take charge of my life and add some________to my unclear future. I researched high schools and neighborhoods, and in return my parents gave me a say in where we would begin the________for our new home in the Austin area. Once we purchased our new house, I could see my future________before me. With knowledge comes________. I didn’t have to become a________of my circumstance.________, I could use it as an opportunity for self-improvement.

I knew the only way to________this was by taking baby steps, so I emailed the tennis coach at my new high school and asked about________the team. The seemingly________email soon turned into a conversation, which couldn’t have gone better. Little did I know that would set the________for my “new and improved” life. My coach had gone on to tell the team about my_________ .

More than six months after my family moved to what I’d come to view as my promised land, I successfully threw myself into everything I possibly could,________the process of uncovering what I truly did and didn’t like, not what others dictated (命令) I should like.

It was then that I________that while every new beginning contains an element (元素) of________, it also contains an element of promise.

6 . “What would Ms K do?” was in my playlist of the top 10 questions as I was taking books and files in my office. Reports had been_________over the last few weeks about the growing_________of COVID-19. My husband, a physician,_________me that I should make plans to begin working from home. But who was Ms K? Why did I_________of her when faced with a global_________?

Ms K was a(n)_________education teacher. She taught my daughter, Dorian, for 3 years. Dorian_________from autism (自闭症). When I met Ms K, Dorian was in kindergarten, and in spite of our efforts to_________her in a regular classroom, it was_________.

Dorian’s multiple__________-ranging from hearing, speaking and mental problems-left us all__________at the end of each day. Most of all, they left Dorian with an inability to__________her needs. For Dorian, her__________way of interacting with others was pictures. It was Ms K who __________the communication puzzle for us all. Ms K and her instructional assistant both were__________in sign language and taught Dorian and__________the rest of the family how to__________.Within three months, Dorian’s sign vocabulary greatly improved, and she started to sign three-and-four-word sentences.

Our world changed greatly because of the three years__________with Ms K. I firmly believed Ms K would__________herself to the problems in the COVID-19, and develop ways of distance learning for students and families in the same__________-with a positive attitude, patience and a mass of resources.

9 . Companies like Comcast handle several clients (客户). So they are _______ to receive tons of calls dealing with multiple ______ like credit, billing, technical support and more. Kimberly Williams is one of the agents in Comcast. One day, she received a call that ______ changing the caller’s life.

At first, it was like any support call she ______ at work. Dan, the man on the other ______, was calling to ______ some cable problems. However, later in the call, he started ______ incoherently (无条理地). She had a feeling that something wasn’t ______ . Concerned, Kimber called out the customer’s name four times before his phone dropped. She ______ called the attention of her manager through chat, telling her that a caller seemed to have had a stroke. Her manager felt the ______ of the situation. They tried everything they could to save his life.

Dan was ______ he made that call. He was thinking of either doing some yard work or calling Comcast for his cable issues. Then, everything ______ so fast. He didn’t have ______ on his arms, his right foot didn’t work, and he couldn’t make a sound. And the rest of it is history as Kimberly went on to ______ help. Responders went to his home and ______ him to the hospital. Dan received the ______ care he needed. He was recovering and very ______ now.

Dan sent an email to thank Kimberly. Her manager, Jennifer Clark, was also very ______ of what Kimberly did. She praised the ______ for going above and beyond her duties and for how she trusted her instincts and never second-guessed herself. Kimberly’s quick ______ was indeed a matter of life and death.