1 . My mother left the field of education formally after I was born. However, she did not leave it _________. She made learning a _________ part of my life. I never watched television, not because I was not _________ to, but because it was more fun writing stories with my mom.

On my first day of kindergarten, I was excited, but _________. During snack time that day, I sat quietly and opened my _________. Inside, I found a note from my mother written on a napkin(餐巾纸). The note said that she _________ me, that she was proud of me and that I was the best kindergartener in the world! Because of that napkin note I _________ my first day of kindergarten successfully and many more school days to follow.

There have been many napkin notes since the _________ one. There were even napkin notes _________ to me in college, far away from my home. __________ I changed majors, changed the way I looked at the world, there was one thing that never __________ — my mother’s encouragement, support and __________ in napkin notes.

This year, my mother __________ to go back to school to earn her degree in teaching. Although I was in __________ of my mother for following her dreams, I wanted her to __________ that she didn’t need a(n) __________ to make her an excellent teacher.

So I gave her a __________ for school: a lunch bag filled with her favorite foods. She laughed as she __________ the lunch bag. Then she pulled out a napkin with __________ on it.

As she opened up her “You can do it!” napkin note from me, tears began to run down her face. When her eyes met mine, I saw she __________ my unspoken message: My mother is, and always has been, a teacher.

3 . I was at a crowded grocery store not long ago. It was a weekday evening, cold and tense. People were carelessly _________ aisles (过道) and at one point, two women_________ for several minutes after running into each other.

Things got _________ at the checkout line. The cashier scanned a man’s discount card, but he misread the savings on her screen as an additional _________. He decided she was acting _________ and began to argue. The cashier tried in vain (徒劳地) to reason with him. She _________ a manager, who accompanied him to customer service, and moved to the next _________ in line.

We’ ve all witnessed (目击)_________ scenes like this in public places. My reaction when I see them is both personal and _________. I am a sociologist who studies how and why people communicate with one another-or why they __________ not to. To me, the grocery scene was another example of how our __________ in others has declined. But it was also a teachable __________ on how we can rebuild our faith- __________ with just one person.

I __________ the nervous cashier. I got a bottle of water from a nearby cooler and handed it to her. “I felt__________ about how that man treated you and wanted to buy this for you, ” I said. Her face lit up, and we __________ as she scanned our items. She told me she had been __________ that evening through severe foot pain and would be having an operation later that week. I wished her well in her __________ and she thanked me as I left.

Those are the balancing __________ that will add up to restore (重建) trust between people. You can start that pattern in someone else’s life, even in a __________ as ordinary as the neighbourhood grocery store.

4 . Backpacking (背包旅行) through Africa, I always carried some food with me _______ I couldn’t find something to eat.

I was _______ through a local market one day when I chanced upon a jar of _______ jam. I could find tins of apple and strawberry in every corner store but this was the _______ time I had seen peach. I took it.

For the next few weeks, when I was feeling the need for a little _______, I would carefully _______ the lid and spoon a bit on to a biscuit. Mmm, delicious. I didn’t _______ it with anybody. It sat safely in my _______, taken out on only special _______.

Once cold and cloudy afternoon, while I was waiting for a local bus, it started to rain. Everybody spread out for ________ and so did I. But I was already wet through so I quickly searched through my pack for some ________ clothes.

In my hurry to ________ further discomfort. I forgot that the jar of jam was ________ in my clothing. One forceful yank (猛拉) and my ________ jar of jam crashed to the concrete ground, breaking into pieces.

I was so sad that I almost cried. And then, in the corner of my eye, I noticed an old woman in rags ________. Without hesitation, she bent down and picked up the half of the jar that still looked ________. Still ________, she stuck two fingers into the jar, scooped out the ________ jam and placed it into her toothless mouth. Carefully, like fish bones, she ________ the pieces of glass. She studied the broken container ________ she was certain that there was nothing left. Then she left.

My bus arrived shortly after and, as we drove off, I wondered if the jam would taste the same to me.

5 . I took the bus to work for many years. No one ______ each other. The passengers all sat there ______ in the morning. The bus was cheerless and silent.

One of the _______was a small old man with grey hair. He took the bus to the center for senior citizens every morning. Nobody ever paid much attention to him.

One July morning he said good morning to the driver and ______. The driver nodded guardedly. The rest of us were ______.

The next day, the old man boarded with a big smile again and said in a ______ voice; “And a very good morning to you all!” Some of us ______, amazed, and replied in a low voice “Good morning”. We ______ began to nod and talk to each other.

One morning he was ______ a nice suit and tie. He even had a bunch of ______ in his hand. The driver turned around smilingly and asked; “Have you got yourself a ______, Charlie?” We never got to know if that was his name,______ he nodded his head shyly and said yes. The other passengers clapped at him. Every morning after that Charlie ______ flowers. Some passengers also brought flowers for him. The bus became a ______ place.

Then, one morning, as autumn was closing in, Charlie wasn't ______ at the stop. When we came ______ to the center for senior citizens, one of the passengers asked the driver to wait. He went in to ______ . “Charlie.”

The old gentleman was ______, but one of his close friends had died at the weekend. The next Monday Charlie was at the stop as usual. His ______ had turned greyer, We were silent as he walked onto the bus. No one ______ his friend, but we each handed him a bunch of flowers. We wanted to be there for this man who brought us together that summer.

7 . I was in a department store with my family a few days ago. Usually I am one of those people who do not like to go shopping. ________, I decided this time to join them.

My mother and I were ________ for some things to buy when I noticed two chairs on the side. One of them had a little girl sitting on it with her ________ nearby and the other one was ________. So I decided to sit down. While I was doing my own things there, I noticed that the family were not in front of the ________ any more. I saw the girl ________and look around for her family. She came back and I saw her in tears, ________.

I knew that she lost her family and was all________herself. I am sure that almost everybody has been lost ________ before and we all know that feeling. ________I went up to her and asked what was wrong and in tears she told me she was________. I gave her a toy I just bought and told her a joke. You can imagine the ________ on her face when she heard it. Then I went up to customer service center and told them ________ had happened. People there promised to ________her. After I left, the little girl's parents went there. Later I was told that they looked around for the person who had found their daughter and given her the ________. Little did they know it was an ordinary teenager who did it.

8 . For the longest time, I had always wanted a cat. _______, my parents did not share the same_______. Every year, I would ask for a cat, but I always got the same answer “No”.

So I _______ year after year, hoping they would _______agree. Right when I was about to give up, my seventeenth birthday rolled around. My parents were _______against the cat, but my friends were a different story. On my birthday, they _______ with a wide- eyed ,_______cat named Bandit. At that moment, I was _______ with joy. My lifelong wish had finally come true! I knew my life was about to_______

To my surprise, Bandit is the most timid(胆小的）cat I’ve ever met. I didn’t know how to deal with his actions. Upset and angry, I________him loudly. But that didn’t ________ So then I tried, I regret to say this, forceful ________. Carrying him to the outside world as he meowed(喵喵叫）________ didn’t work, either. During all of this, he was closer to my mom. I felt angry. How could the one thing I loved most love my mom more? I thought over many ________ including: maybe she would speak the language of cats, or she was luring (引诱）him with a secret ________. I went to talk with her about it, excited and ________.

“I didn’t have a secret treat, dear. What I do have is ________,” my mom replied. Ever since then, Bandit has been ________ me to be more and more patient.

He has taught me to grow up. He has also brought my family________by leading me to talk with my parents. We eat dinner together at the table more often now, usually with a Bandit as the________.

10 . A young man stole into a room through an open window. He _______through all the room, but he didn’t find any money _______ a bankbook(存折). He thought, “If I have some credentials(证书)of its _______, I’ll be able to get the money in the bank.” Suddenly to his_______, he caught sight of an identity card(身份证)on the surface of the desk just before him. _______he took it quickly and_______to the bank with excitement.

Taking over the bankbook and the identity card, the woman clerk in the bank was so _______that her face suddenly turned _______and she sat there dumbfounded( 目瞪口呆)for a minute. But she tried her best to hold back her feelings, and then in a calm voice said to this uncommon man, “Excuse me, can you _______me what is the relation between you and the owner of the bankbook?” Being so ________the young man became so________, “He... he... oh, sorry, I mean she.., she is my wife..” “Now, I see,” said the woman clerk, and almost at the same time, she gave a quick ________to a button. Immediately an aged policeman came ________a side room.

“Come along with me, young man!” said the policeman.

“What’s the matter?” the man talked back in a cold voice.

“Look at this!” it was a woman’s angry voice.

The man couldn’t help looking up and to his surprise he ________it was the woman clerk who was holding the identity card   ________her face. Also, the photo on it suggested she was just the owner of the bankbook！