1 . You hate me. You don’t even know me and you hate me. Before we’ve even spoken, you hate me. At least that’s how it feels on my end of the call as a female collections officer at a call center.

I dread the moment when I have to log on to our phone system first thing in the morning because I never know who is going to be on the other end of that call.

Sometimes it’s an easy task. The caller is pleasant and has accepted personal responsibility for their debts, and we get through the phone call with ease. Then there are the ones who call in looking for a fight, or looking for someone to blame. Through the luck of the phone system, that person is me.

I’ve had people who shout at me, call me horrible names, accuse me personally of taking their money and threaten me. Why? I think it’s because I am invisible. I think I would be treated with the same level of disrespect if we were face to face. Fortunately for me, I have had years of experience in customer service, so I’m fairly rich in not letting the negative encounters bother me.

The biggest and most effective skill when it comes to the job is empathy (同理心). I can appreciate the situation which the caller is in because I’ve been there. That’s why I’m good at my job — I understand what you’re going through, and I’m here to help.

Some days though, no matter how much I try to leave the stress behind when I hang up the phone, it stays with me. I may do some deep breathing, go for a quick walk or simply stick my head outside for a burst of fresh air. I do this so I don’t carry that negativity on to my next call. That next call may be a person having the worst day of their life, but I don’t want to ever be the one who makes it worse. We are all humans just trying to get by in life, which makes you and me equal. So please, the next time we talk, remember that.

1. What does the underlined word “dread” in paragraph 2 probably mean?

A．Enjoy.

B．Fear.

C．Expect.

D．Avoid.

2. Why does the author think some callers treat her badly?

A．They get angry too easily.	B．They blame her for their debts.
C．They do not see her as a real person.	D．They accuse her of taking their money.

3. Why does the author think she is good at her job?

A．She can offer callers best advice.	B．She is always respected by callers.
C．She can put herself in others’ shoes.	D．She isn’t easily influenced by negativity.

4. What is the author’s main purpose in writing this text?

A．To call for understanding of her job.	B．To explain why she is good at her job.
C．To introduce what she is responsible for.	D．To complain about her being treated badly.

2 . It was at the midnight. I had just gone to bed, a bit drunk after _________ my birthday with some buddies in my house.

Our town was on the bank of the Ahr River, and it had been raining heavily that week; there were flood warnings for nearby areas, but not where I was. I _________ made some preparations, sandbags outside my garden door, clothing on tables etc. Before my friends left, they _________ me for doing that, but I thought, why _________?

As I drifted off to sleep, I was _________ by the sound of rushing water. When I _________ my legs off the bed, I was shocked to feel cold water already up to my _________. In darkness, I grabbed my phone and turned on its flashlight to _________ into the hall, where I saw water was pouring from the garden door. It must have broken the _________.

Any __________ of the alcohol were gone. With the fierce water, in bare feet, I started to wade to my only __________: the door that leads __________ to the rest of the house. Finally I made it and tried to open the door, but it shut again __________ I opened it a bit. I had to do something. I __________ in the water nearly to my waist, and a sword was touched. I grabbed it and wedged the door open. I managed to make a __________, enough for me to __________ through. Then, I ran up to the third floor to check my family’s __________. At that critical moment, we saw the light flashing outside—the rescue team. __________ we stood on the assault boat, I was still trembling.

The following day, the __________ news came that many houses around us were destroyed. I think the experience made me grateful. __________, “better safe than sorry” is a wise choice.

1.

A．congratulating

B．celebrating

C．broadcasting

D．applauding

2.

A．even

B．already

C．yet

D．still

3.

A．laughed at

B．approved of

C．stared at

D．accused of

4.

A．take a risk

B．make a fortune

C．make a bet

D．take a guess

5.

A．annoyed

B．awakened

C．affected

D．attacked

6.

A．bent

B．sought

C．swung

D．hung

7.

A．feet

B．knees

C．waist

D．chest

8.

A．slid

B．wandered

C．hurried

D．skipped

9.

A．wall

B．fence

C．sandbags

D．barriers

10.

A．excuses

B．causes

C．consequences

D．effects

11.

A．escape

B．direction

C．help

D．passion

12.

A．forwards

B．backwards

C．downstairs

D．upstairs

13.

A．before long

B．every time

C．as soon as

D．any time

14.

A．observed

B．experienced

C．searched

D．examined

15.

A．gap

B．glimpse

C．blank

D．distance

16.

A．jump

B．ride

C．squeeze

D．pull

17.

A．safety

B．health

C．actuality

D．motivation

18.

A．Since

B．If

C．After

D．Before

19.

A．harmful

B．fearful

C．stressful

D．powerful

20.

A．What’s more

B．Worst of all

C．In contrast

D．In any case

3 . 阅读下面材料，根据其内容和所给段落开头语续写两段，使之构成一篇完整的短文。

One morning, as I walked to the market, I saw an old man, with a bandanna(印花大方巾) covering his face, sitting in front of a tea shop. He seemed to be just watching the traffic on the road, not paying attention to anyone. His bandanna was dirty and his clothes were crumpled(褶皱的). His hair stuck out because he wore a cap that didn’t fit well. I quickly assumed he was a beggar asking for money. I decided to give him some change on my way back from the market.

A little further down the road, there was a young man lying on the pavement(人行道) with his arms outstretched(张开的). No one passing by paid any attention to him. It seemed that he had drunk too much. Thus, I thought to myself that he was just a worthless man who had spent all his money on wine.

I finished my shopping at the market and headed back. Before reaching the point where the old man sat, I took out all the change I wanted to give to him. When I approached him and held out the change, he barely looked at me, but still looked ahead. He shook his head as if he was saying he didn’t need it. I insisted and pushed the change into his hand. As I stood there feeling proud of my act of charity, the old man slowly got up and walked to the young man who was lying on the pavement. The old man kept down, woke the young man up and whispered something in his ear. It seemed that they knew each other. The young man seemed to respond and then shook his head. The old man walked back and headed for the tea shop.

注意：
1.续写词数应为150左右；
2.请按如下格式在答题卡的相应位置作答。

I stood there, watching in amazement, as he walked to the tea shop.

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

The old man noticed that I was still there so he looked up.

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4 . One Saturday morning, an old man went into the market to buy something. He was dressed _________, his coat worn and his hat old. On his arm he carried a small _________.

“I wish to get a _________ for tomorrow’s dinner,” he said. The market man showed him a fat one. “Ah! That is _________ what I want,” said the old man. “My wife will be _________ with it.” He asked the price and paid for it. The market man packed it and put it in his basket.

Just then a young gentleman _________ the market. He also bought a turkey. When he asked the market man to send it to his _________ at once, the market man _________, “My errand (跑腿) boy is sick today, and there’s no one else. _________, it is not our __________ to deliver goods. It is not __________, so you can carry it yourself.” The young gentleman began to grow __________.

“Carry it myself! Who do you think I am?” said the young gentleman.

Hearing all that was said, the old man said, “Well, that is lucky. I __________ to be going that way. I’ll carry your turkey, if you will __________ me.” The young gentleman agreed happily.

__________ reaching the gentleman’s home, the old man politely handed him the turkey and turned to go. The young gentleman __________ the old man.

“Oh, it’s nothing, sir,” replied the old man. “It was no __________ to me, and you are welcome.” He bowed and went on. The young gentleman stared after him and __________. Then he walked hurriedly back to the market.

“Who is that __________ old gentleman?” he asked the market man. “John Marshall, Chief Justice (首席大法官) of the USA,” the market man answered. The young gentleman was surprised and __________.

In fact, Mr Marshall taught us a lesson that no man should feel himself too fine to carry his own goods.

1.

A．simply

B．warmly

C．casually

D．formally

2.

A．cage

B．bag

C．basket

D．box

3.

A．chicken

B．duck

C．fish

D．turkey

4.

A．only

B．just

C．always

D．also

5.

A．satisfied

B．familiar

C．busy

D．bored

6.

A．walked around

B．searched for

C．passed by

D．stepped into

7.

A．office

B．farm

C．house

D．hospital

8.

A．agreed

B．refused

C．hesitated

D．continued

9.

A．Besides

B．However

C．Therefore

D．Instead

10.

A．right

B．intention

C．rule

D．custom

11.

A．important

B．dirty

C．heavy

D．expensive

12.

A．sorry

B．angry

C．hungry

D．depressed

13.

A．happen

B．hope

C．regret

D．choose

14.

A．help

B．employ

C．pay

D．allow

15.

A．Until

B．Unless

C．When

D．Before

16.

A．praised

B．thanked

C．stopped

D．invited

17.

A．trouble

B．expectation

C．surprise

D．doubt

18.

A．smiled

B．imagined

C．waited

D．wondered

19.

A．brave

B．strange

C．kind

D．ordinary

20.

A．peaceful

B．shamed

C．sad

D．disappointed

5 . 本周你班的主题班会的主题是“To be self-confident”，你是班长，请根据下面的提示准备一篇发言稿。
内容包括：
1. 自信的重要性：
2, 从缺乏信心到有自信的转变过程。
注意：1. 词数120左右，短文的开头和结尾已为你写好（不计入总词数）；
2. 可根据内容适当增加细节，以使行文连贯。
Boys and girls,

Life is but a hard and bitter journey.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank you.

6 . Instead of being a pacing-up time, winter is a locking-down time. Winter frees us in all sorts of ways.

I once had a neighbor named Earl. An old-timer and a self-made man, he _________ told me stories about Maine winters in the past. He suggested he had _________ the ice age. He backed up his old stories with _________ of old black-and-white photographs of heavy snowstorms that piled up to second-floor windows and completely _________ cars.

And I’ll never _________ what he said as an end to one of his stories, “A man couldn’t get much done once the snow came.” So what did he do once the snow came? He spent a great deal of time _________ to home and hearth, where he _________ the wood stove, sat with his wife, made pots of coffee, and read by the fire.

As I write these words I occasionally raise my head to _________ the window at the woodpile stacked (堆), the garden harvested, the apple tree _________, the lawn mowed, and the bicycle shed newly roofed.

As I tended to all those things, when did I have time to __________?

Some years ago a friend sent me a quote by Socrates that I try to be mindful of: Beware the fruitlessness of a __________ life.

The advice __________ me to look forward to the coming of winter, because I’ve finally learned that it is a slowing-down time, a gift of rest, a (n) __________ to acknowledge that most of the outdoor work that could be done has been done.

A friend of mine who lives in the Southeast recently called. In the course of our __________ he celebrated the climate where he lives, which __________ him to work outside year-round. “I’m always on the go.” he told me.

But I think I need a good time of winter.

1.

A．gradually

B．excitedly

C．angrily

D．unwillingly

2.

A．struggled

B．explored

C．survived

D．celebrated

3.

A．laughter

B．evidence

C．expectation

D．patience

4.

A．buried

B．struck

C．destroyed

D．supported

5.

A．realize

B．forget

C．recall

D．learn

6.

A．designing

B．improving

C．fixing

D．tending

7.

A．bought

B．controlled

C．built

D．filled

8.

A．look at

B．watch over

C．glance out

D．glare at

9.

A．picked

B．cut

C．planted

D．fell

10.

A．settle

B．arrange

C．work

D．breathe

11.

A．busy

B．happy

C．creative

D．special

12.

A．demanded

B．taught

C．appointed

D．assisted

13.

A．amazement

B．surroundings

C．opportunity

D．ability

14.

A．convenience

B．appearance

C．contribution

D．conversation

15.

A．employs

B．forces

C．enables

D．saves

7 . 阅读下面材料，根据其内容和所给段落开头语续写两段，使之构成一篇完整的短文。

I sat down to watch a recorded TV play after my husband left for his night-shift job. Not ten minutes into my favorite TV play, I was alerted to the unmistakable beep (哔哔声) of the smoke alarm indicating a low battery. Sighing, I paused my program and got up from the sofa.

I got a stepladder, climbed up it and quickly replaced the battery. The second I sat down and started watching my play, the beep started again. Evidently, the replacement battery was dead, too, so I went through all the motions again. I’d barely picked up the remote and pressed Play a third time when the alarm went off yet again. I gave out some unladylike comments. This time, I was one rung down when the same thing happened.

By then, I was out of all the batteries. I had to search the entire house for some electronic equipment that housed the same kind. I finally found one in an old clock. I crossed my fingers, hoping the battery still had some juice, and popped it in.

No luck! That round, plastic thing that was designed to save lives was about to make me have a nervous breakdown! Frustrated, I pulled the entire thing out of its “nest” and actually yelled at it to shut up before I tore it up into pieces. Holding it, I climbed back down and almost killed myself by practically falling over the dog and two cats who always watched every move I made and every breath I took. Driving my pet s away, I threw the alarm on the table and reminded myself to sleep fully clothed in case I smelled smoke. Carbon-monoxide (一氧化碳) detection would be taken care of by our back up alarm downstairs.

I glared at the troublesome item once more before walking off to seat myself on the sofa again. My program was already forty-five minutes into the play because I’d forgotten to pause it. Within seconds, that sound hit my ears again!

注意：
1．续写词数应为150左右；
2．请按如下格式在答题卡的相应位置作答。
I realized that my frustration was not the solution to the problem.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
The technician arrived shortly.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8 . It was early in the morning and I was building a sand castle on the beach. After finishing the basic shape,I began to decorate the form with _________ . A boy walked up and began to kick at the castle. I _______what was in his mind for him to do such a thing.

Pausing for a while, I held out my hand _______ with shells and said,“Here, help me put these on.” He stopped _______, looked at me for several seconds, then took them and began to _______ them on the castle. We decorated in _______ silence. When the entire castle was covered in shells, we stepped back to look at the _______.“We did a good job,”I said, “Thank you.” He beamed at me and left. I watched for a moment as he walked away and _______ the boy's reaction. He must have been _______ when I didn't yell at him to stop his kicking,or take even more aggressive action towards him. ________ ,I extended my hand to him, and he chose to spend his ________ on the sand castle.

Many years later, that ________ is still a golden thread in my life's tapestry (织锦). It is a lovely solution. I realize that when someone gives me a(n) ________ , if appropriate, I give them some “shells.” If I and others,practice ________ solutions with smaller problems, we may one day seek to find proper ways to deal with the really ________ ones.

1.

A．flowers

B．shells

C．jewels

D．stones

2.

A．predicted

B．imagined

C．wondered

D．doubted

3.

A．decorated

B．covered

C．dotted

D．filled

4.

A．kicking

B．buffeting

C．building

D．escaping

5.

A．switch

B．base

C．place

D．carry

6.

A．comfortable

B．annoying

C．anxious

D．shocking

7.

A．beach

B．work

C．product

D．performance

8.

A．worried about

B．cared about

C．heard about

D．thought about

9.

A．defeated

B．delighted

C．surprised

D．satisfied

10.

A．However

B．Instead

C．Therefore

D．Otherwise

11.

A．time

B．money

C．life

D．vacation

12.

A．image

B．attempt

C．issue

D．moment

13.

A．challenge

B．option

C．opportunity

D．assistance

14.

A．efficient

B．peaceful

C．accessible

D．various

15.

A．identical

B．vital

C．unusual

D．big

9 . 阅读下面材料，根据其内容和所给段落开头语续写两段，使之构成一篇完整的短文。

No one is born a winner. People make themselves into winners by their own efforts. I learned this lesson from an experience many years ago. I took the head coaching job at a school in Baxley, Georgia. It was a small school with a weak football program. The school took part in the league matches every year. However, it never ended well. We were more of the audience, watching and cheering instead of sweating out in the fields.

Fortunately, the school held the tradition that the school’s old team was to play against the new team at the end of spring practice. For lack of resources, the old team bad no coach, and they didn’t even practice to prepare for the game.

I was assigned (指派) as the coach of the new team, which was why I was excited. I believed that we were going to win, but to my disappointment, we were defeated. I couldn’t believe I had got into such a situation. Thinking hard about it, I tried to figure out the reason and what I should do next.

It didn’t take long before I came to realize that my team was depending on me. Without proper guidance or previous experience, my team was at a loss what to do. I had to change my attitude so that I could bring out the best in them about their ability and potential.

I would let my action do the talking. First, I started doing anything I could to help them build a little pride. I could see their spirits lifted, with their head held high in great confidence. Most importantly, I began to treat them like winners. Only when they regarded themselves as winners could they willingly invest time and energy.

This summer, the other teams enjoyed their vacations.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Six months later, football season started.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10 . This morning I was reading a book outside my favorite beachside coffee shop when an 18-year-old boy sat down next to me and said, “The ______   in your hands is great, isn’t it?” I closed the book and we started ______ .

He told me he was getting ready to ______   high school next week and then started his college life in the fall. But he had no ______ what he wanted to do with his life.

He asked me many questions, and I ______ them as well as I could, trying to give ______ advice with the time I had. And after a half-hour conversation, he thanked me and we parted ways.

But on my way home I realized the ______ I had with that 18-year-old boy was ______ quite nostalgic (令人怀念的) . He made me ______ the time when I was his age, more than twenty years ago. I had so many ______ back then. So, I started thinking about his questions again, and I began remembering all the helpful little things someone told me ______ I was 18.

The ______ is that you’d better do your best, one ______ , not all at once. And above all, laugh when you can, apologize when you should, and let go of what you can’t ______ when everything develops. Life is short, yet ______ . Enjoy the ride!

1.

A．book

B．magazine

C．radio

D．newspaper

2.

A．reading

B．dancing

C．chatting

D．singing

3.

A．graduate from

B．give up

C．get to

D．look for

4.

A．right

B．idea

C．excuse

D．money

5.

A．avoided

B．refused

C．doubted

D．answered

6.

A．proper

B．strict

C．humorous

D．wrong

7.

A．competition

B．experiment

C．argument

D．conversation

8.

A．angrily

B．sadly

C．actually

D．bravely

9.

A．forget

B．remember

C．waste

D．discuss

10.

A．chances

B．choices

C．questions

D．challenges

11.

A．when

B．until

C．how

D．though

12.

A．reason

B．truth

C．silence

D．cause

13.

A．on time

B．at a time

C．in time

D．from time to time

14.

A．volunteer

B．imagine

C．change

D．cheat

15.

A．similar

B．strange

C．difficult

D．amazing