1 . Recently, my family and I attended a neighborhood oyster(牡蛎)roast. While standing at the large tables ___ and eating oysters, I noticed a school aged boy across the table from us. He was being __ oysters and by a man having a great deal of __ and displeasure trying to swallow them down.

At first, I thought the man wanted the boy to __ the oysters and it would stop.  But __ we stood there, it continued. And with __ oyster the suffering of this boy becoming more and more __ as he fought back tears and struggled to swallow them. I __ learned that the man felt the boy had been impolite and this was his __ .

I couldn’t watch. I hesitated whether to get involved or __ . Then I had an idea. I grabbed my daughter and our frisbee(飞盘) __ walked our way next to the man and the boy, attracting their attention __. Then we introduced ourselves as not to knowing many __ there, we invited the boy to come and play frisbee with us.

The man allowed it and __ the boy’s situation changed. He became friendly and __. He ran up and down happily to __ the flying dish. We pulled another child into our __ and played frisbee for a good 30 minutes together. I was so relaxed to __ the suffering I was witnessing in that moment. And it made me feel __ that trying to help in that or any situation where you __ suffering is the best thing to do.

1.

A．chatting

B．playing

C．quarrelling

D．discussing

2.

A．bought

B．told

C．sent

D．handed

3.

A．effort

B．time

C．difficulty

D．pleasure

4.

A．keep

B．try

C．hate

D．have

5.

A．since

B．if

C．as

D．once

6.

A．other

B．his

C．each

D．that

7.

A．valuable

B．obvious

C．peaceful

D．important

8.

A．latter

B．still

C．therefore

D．ever

9.

A．warning

B．reward

C．reaction

D．punishment

10.

A．calm down

B．walk away

C．hide away

D．watch over

11.

A．or

B．so

C．and

D．but

12.

A．on purpose

B．in return

C．as usual

D．at present

13.

A．people

B．friends

C．strangers

D．neighbours

14.

A．exactly

B．immediately

C．nervously

D．carefully

15.

A．creative

B．anxious

C．shy

D．talkative

16.

A．beat

B．touch

C．catch

D．hold

17.

A．family

B．group

C．dinner

D．union

18.

A．change

B．reduce

C．remove

D．end

19.

A．certain

B．doubtful

C．easy

D．hopeful

20.

A．bring

B．experience

C．ignore

D．see

2 . The other evening we had a knock at the door. It was a________neighbor who introduced himself and his boys to us. He also invited us to a block party as a way to know the people in the_________as well as celebrate the first anniversary of his two________sons coming to live with him.

We’ve lived here for almost six years and no one has ever come to ________themselves. I suppose we should have________it on to introduce ourselves to people moving in, but we haven’t. In my opinion, it took the initiative (首创) of a young________and his adopted sons to show me how I could________better attention to my own community. We have many local friends but I have to________that I haven’t usually been the one to develop the________in my own neighborhood.

This_________reminded me of one of my favorite quotes, “When I was a young man, I wanted to change the world. I found it was_________to change the world, so I tried to change my nation. When I found I couldn’t change the nation, I began to _________my town. I couldn’t change the town and as a(n)_________man, I tried to change my_________. Now, as an old man, I _________the only thing I can change is myself, and_________I realize that if long ago I had changed myself, I could have made an impact(影响) on my family and _________on our town.   The impact could have changed the nation and I could indeed have changed the _________.”

For those of us who want to make a(n)_________in the world, it’s important we remember what Bucky Fuller said, “Think globally, but act_________.” For me, I’m going to make it point to meet more of my neighbors-staring now.

1.

A．familiar

B．friendly

C．new

D．old

2.

A．town

B．neighborhood

C．company

D．city

3.

A．accepted

B．adopted

C．adapted

D．appointed

4.

A．help

B．treat

C．introduce

D．enjoy

5.

A．put

B．focused

C．turned

D．taken

6.

A．man

B．student

C．woman

D．mother

7.

A．draw

B．fix

C．offer

D．pay

8.

A．forgive

B．admit

C．agree

D．consider

9.

A．habit

B．concern

C．friendship

D．business

10.

A．accident

B．activity

C．thought

D．experience

11.

A．convenient

B．possible

C．interesting

D．difficult

12.

A．make out

B．concentrate on

C．get into

D．refer to

13.

A．older

B．younger

C．smarter

D．wiser

14.

A．student

B．family

C．friend

D．mind

15.

A．realize

B．forget

C．recognize

D．regret

16.

A．suddenly

B．happily

C．actually

D．luckily

17.

A．ever

B．even

C．only

D．still

18.

A．environment

B．world

C．village

D．lifestyle

19.

A．decision

B．adjustment

C．difference

D．discovery

20.

A．carefully

B．selflessly

C．immediately

D．locally

3 . 七选五

Some people just know how to start a conversation with anyone, in any place. If you're not one of these lucky types, don't worry.    1    

Remark on the surroundings or occasion. If you’re at a party, for example, you could comment on the food or the music in a positive way like this: “I love this song." or “The food’s great.”

    2    For example. “How is the wine?” or “Who do you know here?- Most people enjoy talking about themselves so asking a question is a good way to get a conversation started.

    3    For example, “I really like your purse. Can I ask where you got it?- or “You’re really doing well in this. Can you show me how to do it?”

Remark on anything you have in common. People would like your saying “My daughter went to that school, too. How does your son like it?"

    4    Don't say something that obviously causes offence and avoid heavy subjects such as politics or religion. Stick to light subjects like the weather, surroundings，and anything you have in common such as movies or sports teams.

Listen effectively.    5    You can't concentrate on what someone's saying if you're thinking about what you’re going to say next. The key to effective communication is to focus fully on the speaker and show interest in what's being said. Nod occasionally, smile at the person, and encourage the speaker to continue with or “uh huh.”

A．Choose subjects you’re interested in.

B．Use a praise to create a good atmosphere.

C．Keep the conversation going with small talks.

D．It is not the same as waiting for your turn to talk.

E．Ask specific questions that are related to the drinks.

F．Ask a question that requires more than just a yes or no answer

G．Here are some ways to have a conversation with someone new.

4 . With hospitals and nursing homes tending to thousands of patients every year accidents can and do happen. These incidents whether they are through carelessness or otherwise, can leave patients feeling powerless. That’s not the case.

“There is growing public awareness. People are feeling they have more rights and they have tools in hand to make a complaint,” said Ralph Montano, spokesman for the California Department of Public Health, which regulates hospitals and long-term care facilities in the state.

That department received more than 6000 complaints about hospitals in 2007; in the most recent year statistics are available. The complaints can be about mixed-up lab results, medicine errors, foreign objects left in a patient during surgery or a host of other topic.

Similarly, the California department of Aging received 43,000 nursing home complaints in 2014. Some said patient abuse or neglect of patients; others reported missing items. And some commented on the quality of the food.

But finding the channels through them to put forward a complaint can be tiring and time consumption. Many consumers simply don’t bother, and some become lost in the system. Whether the complaint is against a hospital or a long-term care facility, the process is similar—and many people can help, including the facility’s staff, insurance company representatives and state regulators.

If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse. If that doesn’t work, you can talk with other people higher in the chain of command, up to the hospital administrator. If the problem isn’t still taken care of—say you disagree with your treatment plan or have a problem with your doctor—member service offices at each hospital can help address your concerns.

1. Why are there more complaints from patients?

A．Because there are more departments to deal with complaints.

B．Because in the hospital there are more accidents than before.

C．Because it’s convenient for people to put forward complaints.

D．Because hospitals have more and more rights.

2. Many consumers don't make a complaint because ________.

A．complaints are bad for a long-term care facility

B．few accidents happen

C．many complaints are lost

D．it takes time to make a complaint

3. The last paragraph mainly tells us ________.

A．to solve problems with the hospital quickly

B．something about Patti Harvey

C．how to make complaints in the hospital

D．we should say we disagree with the treatment plan

4. Who can help if you complain against a hospital or a long-term care facility?

A．Jack—a representative of an insurance company.

B．Peter—a medical officer from the government.

C．Rudy—a headmaster of a medical university.

D．Tom—a teacher of a medical school.

5 . It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online.     1    

The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body.     2    

Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion:     3    

Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.

    4     When they calm down afterwards, they would regret their “ridiculous” behavior and have to pay the price for the consequences.

In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.

    5     Forgive others’ mistakes and avoid fueling others’ anger. Accordingly, you may be less likely to suffer from unexpected troubles.

A．Will the situation be out of control because of your anger?

B．Intolerance has contributed to lots of violent incidents.

C．How to keep ourselves safe when we argue with others?

D．The waiter has been arrested for further investigation and trial.

E．This incident caused an outcry among netizens and opinion leaders.

F．But it is difficult to control our anger when we have conflict with others.

G．So next time you deal with conflict, it is. more advisable to control your temper and say “sorry” with a smile.

6 . Suppose you become a leader in an organization. It’s very likely that you’ll want to have volunteers to help with the organization’s activities. To do so, it should help to understand why people undertake volunteer work and what keeps their interest in the work.

Let’s begin with the question of why people volunteer. Researchers have identified several factors that motivate people to get involved. For example, people volunteer to express personal values related to unselfishness, to expand their range of experiences, and to strengthen social relationships. If volunteer positions do not meet these needs, people may not wish to participate. To select volunteers, you may need to understand the motivations of the people you wish to attract.

People also volunteer because they are required to do so. To increase levels of community service, some schools have launched compulsory volunteer programs. Unfortunately, these programs can shift people’s wish of participation from an internal factor (e.g. “I volunteer because it’s important to me”) to an external factor (e.g. “I volunteer because I’m required to do so”). When that happens, people become less likely to volunteer in the future. People must be sensitive to this possibility when they make volunteer activities a must.

Once people begin to volunteer, what leads them to remain in their positions over time? To answer this question, researchers have conducted follow-up studies in which they track volunteers over time. For instance, one study followed 238 volunteers in Florida over a year. One of the most important factors that influenced their satisfaction as volunteers was the amount of suffering they experienced in their volunteer positions. Although this result may not surprise you, it leads to important practical advice. The researchers note that attention should be given to “training methods that would prepare volunteers for troublesome situations or provide them with strategies for coping with the problem they do experience”.

Another study of 302 volunteers at hospitals in Chicago focused on individual differences in the degree to which people view “volunteer” as an important social role. It was assumed that those people for whom the role of volunteer was most part of their personal identity would also be most likely to continue volunteer work. Participants indicated the degree to which the social role mattered by responding to statements such as “Volunteering in Hospital is an important part of who I am.” Consistent with the researchers’ expectations, they found a positive correlation(正相关) between the strength of role identity and the length of time people continued to volunteer. These results, once again, lead to concrete advice: “Once an individual begins volunteering, continued efforts might focus on developing a volunteer role identity....Items like T-shirts that allow volunteers to be recognized publicly for their contributions can help strengthen role identity”.

1. People volunteer mainly out of __________.

A．academic requirements	B．social expectations
C．financial rewards	D．internal needs

2. What can we learn from the Florida study?

A．Follow-up studies should last for one year.	B．Volunteers should get mentally prepared.
C．Strategy training is a must in research.	D．Volunteers are provided with concrete advice.

3. What is most likely to motivate volunteers to continue their work?

A．Individual differences in role identity.	B．Publicly identifiable volunteer T-shirts.
C．Role identity as a volunteer.	D．Practical advice from researchers.

4. What is the best title of the passage?

A．How to Get People to Volunteer	B．How to Study Volunteer Behaviors
C．How to Keep Volunteers’ Interest	D．How to Organize Volunteer Activities

7 . In one of the old buildings near our school，one could see an old man sitting by a large window on the first floor．His name was James．During the three years at schoo1, I had hardly ever found him missing from his usual position．

He was a high-ranking government official and lived happily with his wife．Once there was a bus accident，in which a number of passengers were seriously injured and were taken to the hospital for treatment．James was responsible for the rescue operation．It was a big hospital，but James was shocked to notice how ill-equipped it was．There were no enough life-saving drugs and life—supporting equipment． The injured and their companions had to struggle there．James attempted to help．However，though he emptied his pockets，many of them died that day．

That was a turning point in his life．He made a decision to devote his life to helping others，particularly the poor and needy patients and their companions．He began spending much of his income on these people．Since this required a lot of time and energy，he found it difficult to fulfill his official duties and therefore chose to retire，which，in turn，reduced his income considerably．

His wife was deeply worried. Most of the time，James was out and paid least attention to home affairs．Meanwhile，as he was spending a lot helping others，she had to struggle even to meet the household expenses．Though she was not opposed to his helping the poor，she urged him not to overlook his own life and home，but it had no effect on him．One day they had a heated argument and in the end she left him，never to return．Though he continued with his work，this was a great blow and did serious harm to his health and enthusiasm and was soon forced to stay indoors．That was when he took his position by the window，spending his time looking outside．

A few weeks after my graduation，I returned to school，only to find the buildings gone．I heard that they were torn down．All the people left except James．He refused to go and the next morning，he was found at his usual place by the window，dead．

1. What changed James’ view towards life?

A．The difficulties in his career．

B．The deaths in the bus accident．

C．The bad conditions in the hospital．

D．The responsibilities in the operation．

2. James chose to retire in order to____________________.

A．take care of the injured passengers

B．find a better job to increase his income

C．spare more time and energy to help others

D．stay away from the difficult official duties

3. James’ wife left because_________________________．

A．she was strongly against his deeds

B．James paid too little attention to his work

C．her work to support their daily life was too tiring

D．James failed to keep a balance between charity and home

4. The underlined word “this” in Paragraph 4 refers to ____________.

A．His decision to retire	B．The departure of his wife
C．The argument with his wife	D．His devotion to helping others

5. What is possibly the reason why James sat by the window every day?

A．He expected his wife to return.

B．He looked forward to going out.

C．He desired to watch the students.

D．He attempted to know the outside life.

8 . When I told my father that I was moving to Des Moines, Iowa, he told me about the only time he had been there. It was in the 1930s, when he was an editor of the literary magazine of Southern Methodist University（SMU）in Dallas, Texas. He also worked as a professor at SMU, and there was a girl student in his class who suffered from a serious back disease. She couldn’t afford the operation because her family was poor.
Her mother ran a boardinghouse in Galveston, a seaside town near Houston, Texas. She was cleaning out the attic（阁楼）one day when she came across an old dusty manuscript（手稿）. On its top page were the words, “By O. Henry”. It was a nice story, and she sent it to her daughter at SMU, who showed it to my father. My father had never read the story before, but it sounded like O. Henry, and he knew that O. Henry had once lived in Houston. So it was possible that the famous author had gone to the beach and stayed in the Galveston boardinghouse, and had written the story there and left the manuscript behind by accident. My father visited an O. Henry expert at Columbia University in New York, who authenticated the story as O. Henry’s.
My father then set out to sell it. Eventfully, he found himself in Des Moines, meeting with Gardner Cowles, a top editor at the Des Moines Register. Cowles loves the story and bought it on the spot. My father took the money to the girl. It was just enough for her to have the operation she so desperately needed.
My father never told me what the O. Henry story was about. But I doubt that it could have been better than his own story.
1. Who found the O. Henry’s manuscript?

A．The girl’s mother.	B．The author’s father.
C．The girl.	D．The author.

2. Which of the following might explain the fact that the manuscript was found in the   attic?

A．O. Henry once worked in Houston.

B．O. Henry once stayed in Galveston.

C．O. Henry once moved to Des Moines.

D．O. Henry once taught at SMU.

3. The underlined word “authenticated” in Paragraph 2 probably means ______.

A．named	B．treated
C．proved	D．described

4. According to the text, why did the author’s father go to Des Moines?

A．To sell the O. Henry story.

B．To meet the author himself.

C．To talk with the O. Henry expert.

D．To give money to the girl.