3 . We spend 40 hours of our adult lives a week working, not including the time to and from the office. So it’s no surprise we become really good friends with our colleagues. We spend most of our time with them, after all. But times have changed and the way we talk to one another is ever-developing.

Now, many companies have internal instant messaging systems so that there’s less need to get up and walk round to speak to our colleagues. Emails fly around with numerous teams copied in, so everyone is in the loop (圈子). But what is the value of face-to-face conversation in the workplace?

New Zealand’s most admired wine brand. Villa Maria, knows the importance of conversation and how good communication can help strengthen a business from the inside out. Its newly launched campaign, called the Value of Conversation, explores what British people value the most about a face-to-face chat and how engaging with each other in person can make a difference in all areas of their lives.

Although nearly 1 in 5 British people find a quick email more efficient in their work, they still value the importance of speaking to their colleagues in real life and hearing their ideas, taking away any uncertainty and giving the opportunity for discussion. This is perhaps why, despite mostly preferring emails, nearly three-quarters of British people believe that speaking to people directly leads to better communication and improving work results.

Obviously, 85% of the people at the age of 18-24 believe that if someone is positive and confident during face-to-face conversations, it’s an indicator that they’re good at their job. So perhaps putting in a little extra effort to face-to-face conversations will pay dividends. If having a conversation in person could help you keep a pay rise, then it’ll be worth.

1. What makes the ways of the communication among office colleagues change?

A．The order from their bosses.	B．The laziness of the colleagues
C．The convenience of using emails.	D．The preference to doing work alone.

2. What is Villa Maria’s attitude towards face-to-face communication?

A．Doubtful.	B．Positive.
C．Negative.	D．Sympathetic.

3. Why do many British people still like speaking to others directly while working?

A．It can improve the relationship with others.

B．It can save them much time.

C．It can make people communicate more easily than sending emails.

D．It can contribute to better communication and improving work results.

4. What does the underlined phrase “pay dividends” in paragraph 5 mean?

A．Get rewards.	B．Pay salaries.
C．Learn lessons.	D．End relationships.

4 . Why Accepting Change Is Important to Your Professional Success?

Whether you like it or not, change is a necessary part of today’s business climate. Those employees who accept change will succeed, while those fearing change may head for the unemployment line.     1     So how can we make this normal change as positive and beneficial as possible?

What’s wrong with change?

Employers want their workers to change when necessary.     2     The main reason is fear, though none of us agree that we doubt our ability to accept new ideas, use new technology, or adapt to new organizations.

    3    

Employees often view change differently from their supervisors. This is why communication is so vital in many cases. Lack of communication will cause problems in personal relationships. Unfortunately, fear prevents them from expressing their ideas and opinions.

The positive side of change.

    4     One of the most positive aspects of change is that it is never boring. If we want passion back in our work, we must be willing to change. We can learn how to work with a team and take on new responsibilities and change not just your attitude to change but some of your ideas and goals.

Embrace upcoming changes.

Many people are content to live their present safe lives and want no change.     5     Comfort and high position? If those are what you desire, then you will probably soon be out of a job. If, instead, you want challenge and welcome change, you will always be successful and popular in your job.

A．Communication is the key.

B．Think about what you really want.

C．Remember to work hard at your work.

D．Communication helps you make more friends.

E．Although some employees fear change, change is normal.

F．If you describe your current job as boring, then change it.

G．Knowing that, then, why are so many people resistant to it?

5 .

Sammy Armstrong was driving to his office    1    he noticed a car was stuck on railroad tracks.Then he    2         (hear)a train whistle.Sammy threw down his sunglasses and keys and ran toward the car.    3    elderly man,Jean Papich,eighty-four,sat in the drivers seat,    4    (turn) the key and hitting the gas.His wife,Marion,seventy-eight,was looking    5    (nervous) at him.Then Sammy walked to the back of the car and pushed it forward,but his boots slipped on the warm asphalt（沥青）.He could see the train approaching fast.

    6    might be easier to push the car backward,Sammy thought.He ran around to the front of the vehicle and shouted at Jean    7    (put) the car in neutral（空挡）.Sammy could feel the ground trembling under his feet.He put his boots against the tracks and pushed forcefully.Finally,the car rolled off the tracks.When Sammy looked up,the train was just a couple of    8    (foot)away.Sammy,    9    (shock) and speechless,went back to work as crowd gathered at the scene.

Weeks later,Marion called to thank Sammy.He responded,“I just did    10    I believe is the right thing to do as an average citizen."

6 . Manners nowadays in big cities like London are particularly non-existent. It's nothing for a big, strong schoolboy to push an elderly woman aside in the dash for the last remaining seat on a bus, much less stand up and offer his seat to her, as he ought to. In fact, it is saddening to note that if a man does offer his seat to an older woman, it is nearly always one from the older generation.

This question of giving up seats in public transport is much argued by young men, who say that, since women have claimed equality, they no longer deserve to be treated with courtesy and that those who go out to work should take their turn in the rat race like anyone else. Women have never claimed to be physically as strong as men. Even if it's not agreed, however, that young men should stand up for older women, the fact remains that courtesy should be shown to the old, the sick and the burdened. Are we really so lost to all ideals of unselfishness that we can sit there indifferently reading the paper or a book, saying to ourselves "First come, first served", while a gray-haired woman, a mother with a young child or a cripple stands? Yet this is too often seen.

Older people, tired and easy annoyed from a day's work, aren't angels, either-far from it. Many an argument or an insulting quarrel breaks out as they feel tired of pushes in the queue and shove(猛推) each other to get on buses.

If cities are to remain pleasant places to live in at all, however, it seems necessary, not only that communication in transport should be improved, but also that communication between human beings should be kept smooth and polite. Shop assistant won't bother to assist, taxi drivers shout at each other as they dash dangerously round comers, bus conductors pull the bell before their desperate passengers have had time to get on or off the bus, and so on. It seems to us that it's up to the young and strong to do their small part to stop such deterioration(恶化).

1. What can be inferred from the first paragraph?

A．A big strong schoolboy never pushes the elderly for a seat on a bus.

B．Young persons are sure to offer seat to the elderly.

C．Older generation have better manners than the young.

D．Elderly women are often treated politely.

2. What's the author's attitude towards the young men's argument about offering seat in public?

A．Tolerant.

B．Doubtful.

C．Positive.

D．Negative.

3. What do we know about older people when they are tired from a day's work?

A．Older people behave worse than the young.

B．Older people may also have unpleasant behaviors.

C．Older people don't like taking buses.

D．Older people are good at argument and quarrel.

4. Why does the author write this article?

A．To tell us that manners nowadays in big cities are non-existent.

B．To scold the persons who have no manners at all.

C．To warn us of the seriousness of young men's lacking good manners.

D．To call on the young to improve the situation.