4 . When Deborah hiked cycling to Jamaica Bay Wildlife Refuge in New York last November, she _________ a female mute swan near the water’s edge. Deborah, 30, who had worked at the Wild Bird Fund rehab (康复) center, knew that mute swans can be aggressive. But as she _________ this one, it didn’t move.

She was certain that the bird needed _________ attention. Deborah covered her jacket over the bird’s head, _________ picked it up, and cradled it in her arms. And then a thought _________ her: What should I do now?

Her best choice was the rehab center, _________ that was across the East River and clear on the other side of town. How was she going to _________ a 17-pound swan on her bike all that way? Luckily, some confused strangers driving by offered them a(n) _________ to a nearby subway station.

On the subway, no one seemed particularly disturbed by the _________ passenger. “One guy,” says Deborah, “was sitting right in front of me on his __________. I don’t know if he noticed the swan before him when talking with the person on the other end.”

Deborah called the rehab center on the way, and Tristan Higginbotham, an animal-care manager, __________ her up at the subway station and drove the bird, the bike, and the __________ to the center. There, staff members determined the swan might have lead (铅) poisoning, caused by __________ weights on fishing lines.

The staff got the swan back up on her webbed feet (蹼足). The swan even made a __________ at the center—another injured swan. __________, even with all that TLC (tender loving care), the swan had a bacterial infection. Two months __________ Deborah came to her rescue, she passed away early this January.

It’s a(n) __________ ending, but the real story is just __________ some people are willing to go to save a swan in the big city—literally. In all, Deborah traveled two hours by foot, __________, and subway (while hauling her bike). Higginbotham says, “That’s the perfect __________ of who she is.”

5 . I work for a non-profit organization that serves children with disabilities. A particular ________ made me appreciate it even more.

Last Friday we took them to an amusement park. I was ________ with three girls who all had Down’s syndrome (唐氏综合征). They were having a great time, regardless of the ________ and looks from people around us.

The girls were ________ and screaming in excitement on a roller coaster ride, when a young woman patted me on the shoulder. She politely told me that she ________ the girls had Down’s syndrome. I told her yes.

I couldn’t ________ what she next said to me. She ________ me that she had just had a baby who was diagnosed (诊断) with Down’s syndrome, and that she had been most worried if her baby would be able to experience joy and live a life full of ________. She then went on to say that watching these girls made her relieved, because she saw how happy they were. Then, she ________ me for talking to her and giving her the best gift she could have asked for: ________.

I am so ________ that these three amazing girls were able to make this mother feel a sense of ________—that they gave her the hope and ________ that her baby will experience a happy life. Every time I think about his, I can’t help but ________. These kids that I am so ________ to work with and their smiling faces are major reasons why I smile.

6 . Dash of Hope

"Dash" is a symbol which represents everyday we've spent alive on earth. Therefore, how you spend your "dash" is important.

Recently I _________ about a little girl named Hope. After learning more about her life, I couldn't help but feel it was not by coincidence, nor happenstance, that she had been named "Hope". The strong feeling of sympathy and _________ housed in her young heart made a lasting impression on me and countless others. _________ I never had the opportunity to meet her, I wish I had. It seems as though she was wise beyond her tender years and very, very special.

Hope was a twelve-year-old girl who was offered a "wish" in early December 2010 by the "Make-A-Wish" Foundation after being _________ that she had a rare type of bone cancer.

_________ , when she found out that more than 150 children in her area were waiting for their wishes to be granted (实现), she unselfishly used her wish to _________ that those children have their wishes granted. She also asked it to be done by January 16, 2011. Unfortunately, however, the organization informed her that her _________ request could not be granted as the funds (资金) were simply _________ . They calculated that they would need to raise more than one million dollars in thirty days in order to grant her wish. Disappointed，but not _________ , she turned her disappointment into an enthusiasm that inspired caring organizations to take up helping grant the wishes of the other children, and ____________ hers as well. Newspaper columnists and reporters for radio and TV stations shared the story of this caring young girl who had ____________ the hearts of so many and as word spread，the community was challenged. Committees were fanned and schools, corporations and various organizations assisted in ____________ money to help make Hope's dream come true.

Her efforts were not ____________ as they continue to help others, not only physically, but spiritually and emotionally as well. At the gathering to celebrate her life,   "A Celebration of Hope" on January 16, 2011,   the ____________ was made that they had indeed received donations ____________ more than one million dollars. Her wish had been granted!

9 . At 35, Yong Duckworth is the oldest student at Chrisney Elementary School in Chrisney, Indiana. Duckworth attended first grade last September, _________ to learn English. Since arriving in the U.S. 13 years ago from Korea, Duckworth had _________ private teachers and adult (成人) education classes. Nothing _________.

Then Duckworth called Chrisney (校长） Leroy Meyer. “ I could hardly _________ her,” says Meyer. “The best I could make out was that she _________ someone to help her learn English. She wanted to know the _________ by age 40, so she could open her own business.”

After _________ to find a private teacher for Duckworth, Meyer suggested that she attend first grade at Chrisney. Duckworth _________ at once.

Duckworth studied English in junior high but _________ learned to speak fluently. She once opened a clothes shop, but her business failed because of her language problems. “Too much people hurt me because I speak __________ English,” says Duckworth. “In Korea I had many people tell me I smart lady. Here broken English makes me __________.”

These days, her 4-year-old son, Simon, is her main motivation (动机) to learn English. “Duckworth knows she’s going to have a challenge __________

Simon,” says Duckworth’s husband Ben.

“I worry some day he asks me, ‘Mom, what is this?’ If I can’t __________ him, I’m sad,” says Duckworth.

“Duckworth is having a great influence on young students at Chrisney,” Meyer says. “When they see a(n) __________ person going to school, they realize how important __________ is.”

10 . As a young social worker in a New York City psychiatric (精神病的) clinic, I was asked to see Roz, a twenty-year-old woman who had been sent to us from another psychiatric facility. It was a(n)________case, because no information was received ahead of her first appointment. I was told to figure out by myself what her ________ were and what she needed.

________ a diagnosis (诊断) to go on, I saw Roz as an unhappy, misunderstood young woman who hadn’t been listened to in her earlier treatment. Her family situation was unpleasant. I didn’t see her as disturbed, ________ as lonely and misunderstood. She responded so positively to being heard. I worked with her to start a life worth living — to find a job, a satisfying place to live and new________. We got along well, and she started making great ________ in her life right away.

The records from the ________ psychiatric facility arrived a month after Roz and I began our successful work together. To my complete________ , her records were several inches thick, describing a number of psychiatric hospital stays. Her diagnosis was “paranoid schizophrenic,” with a comment on her being “hopeless”.

That had not been my experience with Roz at all. I decided to ________ those pieces of paper. I never treated her as if she had that “hopeless” diagnosis. It was a lesson for me in ________ the value and certainty of diagnoses. I did find out about the horrors for Roz of being treated badly. I also learned a lot from her about ________ such upsetting circumstances.

First Roz found a job, then a place to live away from her________ family. After several months of working together, she introduced me to her husband-to-be, a successful businessman who loved her very much.

When her treatment was________, Roz gave me the gift of a silver bookmark and a note that said, “Thank you for ________ me.”

I have carried that note with me and I will for the rest of my life to remind me of the stand I take for people, thanks to one brave woman’s ________ over a “hopeless” diagnosis.