1 . On the night of December 8, 1992, when he was standing in a parking lot talking to friends, Tracy March jumped to the top of a car, as he had done a hundred times before. This time, though, Tracy lost his balance. His head struck the ground, hard.

All night, Cory, Tracy’s mother, stood next to her son, who was lying in a hospital bed, his brown eyes fixed in a lifeless stare. She remembered that Tracy had once mentioned organ donation. Maybe I can spare another family this pain, she thought. When the time came, she and her husband Bill signed the forms permitting his organs to be donated.

Tracy was declared dead the next day. Twenty-four hours later, in a Boston hospital, Tracy’s liver was made part of my husband, David, who was suffering from a hopeless liver disease.

Months later, we learned from the local organ bank that the donor’s parents wished desperately to meet someone who had gained life through the gift from their son. A meeting was arranged by the organ bank to bring together two families linked by the most bittersweet ties imaginable.

The meeting was risky, but worth it. We talked for 3 hours. They showed us a picture of Tracy. We learned how he had lived and died. We learned something about Bill and Cory too.

For the Marches, seeing David and knowing he was well seemed to ease their suffering. I’ll never forget seeing David’s tall figure stopped over Cory, her arms around his waist, as a mother would hug a son. For a long time they held each other tight. It was hard to know if she was saying hello or good-bye. Maybe she was saying both.

1. We learn from the passage that Tracy died _______.

A．of brain damage	B．on December 8, 1992
C．24 hours after he fell off the roof of a car	D．in a car crash

2. Tracy’s parents decided to donate Tracy’s organs because _______.

A．Tracy told them to do so just before he died

B．they wanted to save others the pain of seeing dear one die

C．David’s life could continue in a meaningful way

D．they knew David was suffering from a hopeless liver disease

3. The meeting between the two families helped to relieve the Marches’ suffering because _______.

A．they saw that David looked very much like their son

B．they now knew for sure they had done the right thing

C．they now had someone to share their memories of Tracy

D．they saw that David had regained health with Tracy’s liver

2 . Emma and Ryan, a married couple, were driving to a friend’s house when Emma turned to Ryan and asked, “Would you like to stop for lunch?”

Ryan replied, “No, I’m not hungry yet,” and continued driving. Meanwhile, Emma sat quietly fuming (十分恼火) in the passenger seat. Ryan could not understand why Emma was unhappy. He had thought she was asking if he was hungry, but in reality, Emma was telling him that she was hungry and wanted to stop for lunch.

Misunderstandings like this often occur between men and women, even among people from the same culture. Deborah Tannen, professor of linguistics at Georgetown University in the United States, has studied conversational rules.

In Emma and Ryan’s situation, Emma was making a request in the form of a question. Her style of talking is common for women. She needed Ryan to agree they were both hungry. So, Emma asked Ryan what he wanted. She was really telling Ryan what she wanted; however, Ryan did not understand this. If he had been hungry, he would have said something more direct, such as, “I’m hungry. Let’s have lunch.”

Tannen believes that most women grow up in a world where talk is used to express feelings. However, most men are raised differently and they tend to keep their feelings to themselves.

Tannen says, for men, talk is often used as a situation used outside the home to gain respect, to entertain and get attention, or to exchange information. This is why men communicate by making each other laugh, or talking about sport and work. These men do not always feel it is necessary to talk to feel close or to express their feelings. Women, on the other hand, are encouraged to speak about their feelings since this is a way to build relationships.

1. What can be inferred from Emma and Ryan’s story?

A．Emma didn’t like Ryan.

B．Ryan didn’t want to talk to Emma.

C．Ryan didn’t want to eat with Emma.

D．Emma wasn’t pleased with Ryan’s answer.

2. According to Deborah Tannen, what causes the misunderstanding?

A．Different cultures.

B．Different characteristics.

C．Different ways of communicating.

D．Different educational background.

3. Compared with women, men _______.

A．talk less about feelings

B．communicate more with others

C．are more likely to become angry

D．are better at building relationships

4. What might be the best title for the text?

A．Why women like to express feelings

B．How men and women communicate

C．Different ways of supporting a child

D．Misunderstandings in social communication

3 . You’ve seen news reports about people who need assistance after a natural disaster, or TV programs about how lonely and isolated older people can get. Maybe you’ve walked past people who are living on the streets.    1    The answer: you can volunteer. Volunteering gives you an opportunity to change people’s lives, including your own. Helping others in need is such an important part of life. So how do you go about it?

Find what’s right for you.

Volunteering isn’t school.    2    You can choose what really interests you and who or what is most deserving of your time.

    3    

After you’ve discovered what interests you, decide how much time you want to spend and what fits into your schedule.

Expand your mind.

Volunteering is a great way to learn new skills — from working as part of a team to setting and reaching goals.    4    And it can help you develop a new understanding of people who are different from you — people with disabilities, people in financial problems, sick kids, or the elderly.

Feel good.

Volunteering helps people feel they make a difference — that they do have the power to change things for the better. When people depend on you, it can change the way you look at yourself.    5    Volunteering is also a great way to get a view on your own life.

A．It can give you a chance to discover what kinds of things you’re best at and enjoy most.

B．Instead of having the choices made for you, you’ve got to pick.

C．Doing something for others helps people to change the world.

D．So what can you do about any of those things?

E．You can feel proud of what you’ve achieved.

F．Find what fits your schedule.

G．Change things for the better.

4 . “How are you” is a nice question. It's a friendly way that people in the United States greet each other. But “How are you?” is also a very unusual question. It's a question that often doesn't have an answer. The person who asks “How are you?” hopes to hear the answer “Fine.”, even if the person's friend isn't fine. The reason is that “How are you?” isn't really a question and “Fine.” isn't really an answer. They are simply other way of saying “Hello!” or “Hi!”.

Sometimes, people also don't say exactly what they mean. For example, when someone asks, “Do you agree?”, the other person might be thinking, “No, I disagree. I think you're wrong…”But it isn't very polite to disagree strongly, so the other person might say “I'm not sure…”. It's a nice way to say that you don't agree with someone.

People also don't say exactly what they are thinking when they finish talking with other people. For example, many talks over the phone finish when one person says “I've to go now.” Often, the person who wants to hang up gives an excuse,” Someone is at the door.” “Something is burning on the stove.” The excuses might be real, or it might not. Perhaps the person who wants to hang up simply doesn't want to talk any more, but it isn't polite to say that. The excuse is more polite, and it doesn't hurt the other person.

When they are greeting each other, talking about an idea, or finishing a talk, people often don't say exactly what they are thinking. It's an important way that people try to be nice to each other, and it's also a part of the game of language.

1. When a person wants to disagree with someone, it is polite to say “          ”.

A．You're wrong. I disagree.	B．I'm not sure.
C．I'm sure I disagree.	D．No, I disagree.

2. When a person says “I've to go now. Someone is at the door.”, he or she may be .

A．giving an excuse

B．hurting someone's feeling

C．talking to a person at the door

D．going to another place

3. One of the rules of the game of language is probably “          ”.

A．Always say what you mean.

B．Don't disagree with people.

C．Never say exactly what you're thinking.

D．Being polite is the best policy.

5 . In court at 9 o'clock. Apart from me there are a few old ladies who have come to the court and a class of 14-15 year-olds with their teacher.

9:05 Court starts. First case: Henry P., 47, divorced, charged with being drunk. He refused to leave a pub at closing time and caused a bit of damage when the police tried to arrest him. P. said he had had an argument with his boss and could not face going home to an empty flat.

9:50 Mrs F., 72, shoplifting (店内偷窃). Apparently Mrs F. had stolen a frozen chicken, which she had hidden under her hat (At this the school children burst out laughing and even the judges have difficulty keeping a straight face). The chicken was so cold that she fell unconscious, otherwise she would probably not have been caught. Mrs F, in tears, says she had not eaten meat for three weeks. It turns out that, although she has the old - age pension, she does not know about other forms of support.

10:30 Peter D., 19. D. stole, or rather “borrowed” a motorcycle, intending, he said, to give it back to the owner after trying it out. D.’s father is at sea and the mother is left to bring up four children, of whom Peter is the eldest, by herself.

11:00 Mrs A., 45, a doctor’s wife, president of a local ladies’ club, was caught leaving a fashion shop wearing two dresses, only one of which belonged to her. Admitting that she had wanted to steal the dress, she could not explain why.

1. What did Henry P. do when he was caught?

A．He damaged the pub.	B．He attacked the police.
C．He bothered other customers.	D．He quarreled with his boss.

2. How would the author feel about Mrs F.’s life?

A．Active.

B．Amusing.

C．Pitiful.

D．Ridiculous.

3. Who had the unclear motivation for his/her crime?

A．Henry P.

B．Mrs F.

C．Peter

D．Mrs A.

6 . Two of the hardest things to accomplish in this world are to acquire wealth by honest effort and,having gained it,to learn how to use it properly.Recently I walked into the locker room of a rather well known golf club after finishing a round.It was in the late afternoon and most of the members had left for their homes.But a half-dozen or so men past middle age were still seated at tables talking aimlessly and drinking more than was good for them.These same men can be found there day after day,and,strangely enough,each one of these men had been a man of affairs and wealth, successful in business and respected in the community.If material prosperity were the chief necessity for happiness, then each one should have been happy.Yet,it seemed to me,something very important was missing,else（否则）there would not have been the constant effort to escape the realities of life through scotch and soda.They knew,each one of them,that their productivity had ceased（停止）.When a fruit tree ceases to bear its fruit,it is dying.And it is even so with man.

What is the answer to a long and happy existence in this world of ours?I think I found it long ago in a passage from the book of Genesis which caught my eye while I was looking through my Bible.The words were few,but they became memorably impressed on my mind.“In the sweat of the face shall you eat the bread.”

To me,that has been a challenge from my earliest recollections(memories).In fact,the battle of life,of existence,is a challenge to everyone.The immortal words of St.Paul,too,have been and always will be a great inspiration to me.At the end of the road I want to be able to feel that I have fought a good fight,I have finished the course,I have kept the faith.

1. The underlined sentence “In the sweat of the face shall you eat the bread” means “       ”.

A．Bread tastes delicious when sweat pours off your face

B．Bread comes from the sweat on your face

C．Failure is the mother of success

D．No pains,no gains

2. We learn from the passage that the author       .

A．was a wealthy person in the community

B．was fond of associating with celebrities（名人）

C．held a positive attitude towards an active life

D．kept a secret of the reason why he was so impressed

3. What is implied in the passage by the writer?

A．To use wealth properly,eat,drink and be merry.

B．If you cease to struggle,you cease to live.

C．As life is but like a dream,a man is like a fruit tree.

D．Where there is a will,there is a way.

7 . Life is full of surprises and events that sometimes change one’s daily routine. Some of them might be good and pleasant.     1     The unexpected events may cause you anxiety and stress. So you need to find some ways to be less affected by them.

    2     Even if you live the same kind of life, doing the same things day after day, there could be unexpected events. So you need to realize that such events can’t be avoided and you need to be prepared for them. In this way, you’ll find it easier to deal with whatever happens in your life.

Have a positive attitude. Not all unexpected events are bad.     3     For example, even getting fired for work could finally turn out well, as you might find a more satisfying job.

Always focus on the present moment, learning from it and making use of new changes that come your way. In other words, make the most of the present moment, instead of thinking about what you lost, or how bad the situation is.     4    

Introduce small changes into your life.     5     You can try eating a different breakfast or drink tea in the morning instead of coffee, or do things that you usually do, but in a different way.

A．This is useless and is a waste of time.

B．Admit the fact that unexpected events are part of life.

C．However, there are some that are bad and unpleasant.

D．Think before speaking when facing unexpected events.

E．This will help you deal more easily with unexpected events.

F．Sometimes what seems like a problem could be a good thing.

G．It would be much more useful to think about the new situation.

8 . No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.     1     Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact.     2    

Secondly,     3     It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

Thirdly, talk with the client and discover the best means to resolve his problem.     4    

In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.

Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.

Finally, create a procedure for recording different types of customer complaints.     5    

A．Listen to your customer’s complaints and you can improve your service.

B．There will be times when you’ll be unable to resolve the issue immediately.

C．When receiving a complaint, you should apologize for the failure the customer has identified.

D．They are a valuable source of information to determine various root causes that need to be addressed within your company.

E．So it’s important to learn to deal with customers’ complaints efficiently.

F．Don't feel ashamed of the failure in your service or product.

G．You should also show your customer that you do understand him by giving full attention.

9 . You are a new manager at the American branch of your German firm in Chicago. With a few minutes to spare between meetings, you go to get a quick cup of coffee.
“Hey, David, how are you?” one of the senior partners at the firm asks you.
“Good, thank you, Dr. Greer,” you reply. You’ve really been wanting to make a connection with the senior leadership at the firm, and this seems like a great opportunity. But as you start to think of something to say, your American colleague breaks in to steal your spotlight.
“So Arnold”, your colleague says to your boss, in such a casual manner that it makes your German soul cringe(畏缩), “So what’s your Super bowl prediction? I mean, you’re a Niners fan, right?”
The conversation moves on, and you walk silently back to your desk with your coffee. You know how important small talk is in the U.S., and you feel jealous of people who can do it well.
There’s nothing small about the role that small talk plays in American professional culture. People from other countries are often surprised at how important small talk is in the U.S. and how naturally and comfortably people seem to do it ------ with peers, men, women, and even with superiors. You can be the most technically skilled worker in the world, but your ability to progress in your job in the United States is highly dependent on your ability to build and maintain positive relationships with people at work. And guess what skill is critical for building and maintaining these relationships? Small talk.
What can you do if you are from another culture and want to learn to use small talk in the U.S. to build relationships and establish trust? Work hard to hone(磨练) your own version of American-style small talk. Watch how others do it. You don’t have to mimic what they do; in fact, that would likely backfire because people would see you as inauthentic. But if you can develop your own personal version, that can go a long way toward making you feel comfortable and competence．
1. The author introduces the topic of the passage by______.

A．describing an interesting scene

B．offering a plot

C．making comparisons

D．telling a small jokes

2. What do we know about German people?

A．They usually make small talk in work breaks．

B．They hate making small talk．

C．They don’t make so much small talk．

D．They are good at making small talk too．

3. What makes people from other countries surprised in American professional culture?

A．American workers’ ability to make progress．

B．American workers’ attitude towards superiors．

C．The special meaning of small talk．

D．The role small talk plays in work settings．

4. What does “backfire” underlined in the last paragraph mean?

A．have a warm atmosphere

B．have the opposite effect

C．have a good result

D．have a hard time

10 . 根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有多余选项。

Every day, in hundreds of ordinary situations, actions speak far louder than words. We talk with our mouth, but we communicate with our facial expressions, our tone of voice and our whole body.

    1    When we can read what others are saying unconsciously, we can deal with things — at work and at home before they become problems.

By understanding how to use body language, you can communicate more effectively. Here is how:     2    Throughout the day, notice details about the way you speak, gesture and move. When standing, keep your shoulders straight, your body open and your weight balanced on both feet.

Work on your handshake.    3    The handshake most likely to show confidence is firm and dry, with strong but not too much pressure.

Use eye contact. Eye contact is very important in forming an impression of someone. You should have the ability to keep direct eye contact if you want to be taken seriously. But some people feel uncomfortable when it is too strong.    4    

Be yourself. Nonverbal (非言语的) messages come from deep inside you, from your own sense of self-respect. If you are comfortable with yourself, it shows.    5    They always give others a deep impression.

A．Use hand gestures carefully.

B．Pay attention to your body-talk.

C．A mirror can be useful to examine facial expressions.

D．People who know who they are have a relaxed way of talking and moving.

E．In the business world, the handshake shows important messages about power.

F．Understanding body language is one of the most useful skills you can develop.

G．To avoid this problem, change your focus so that you look at somewhere between the eyes and the chin.