2 . There are many things parents can do to help children with autism (自闭症) overcome their challenges. Learning all you can about autism and getting _________ in treatment will go a long way toward helping your child.

Stay consistent (一致的). Children with autism have a hard time _________ what they have learned if there is a change of setting. For example, your child may use sign language at school to communicate, but never think to do so at home. Creating _________ in your child’s enviropment is the best way to promote learning. Find out what your child’s therapists are doing and continue their techniques at home. Explore the _________ of having treatment take place in more than one place in order to encourage your child to _________ what he or she has learned from one environment to another. It’s also important to be consistent in the way you _________ with your child and deal with challenging behaviors.

_________ a schedule. Children with autism tend to do best when they have a highly-organized schedule. Again, this goes back to the consistency they both need and desire. Set up a schedule for your child, with _________ times for meals, therapy, school and bedtime. Try to keep interruption to this routine to a(n) _________. If there is an unavoidable schedule change, prepare your child for it __________.

__________ good behavior. Positive encouragement can go a long way, so make an effort to “catch them doing something good.” Praise them when they act sensibly or learn a new skill, being very __________ about what behavior they are being praised for.

Pay attention to your child’s sensitivities. Many children with autism are “hypersensitive” to light, sound, touch and smell. Other children with autism are “under-sensitive” to sensory stimuli. __________ what sights, sounds, smell and movements cause your kid’s troublesome behavior and what brings about a(n) __________ response. If you understand what affects your child, you’ll be better at solving problems, preventing situations that cause difficulties, and creating __________ experiences.

3 . In the dining room of my grandfather’s house stood a large clock. When I was a child, the old clock interested me very much. I was surprised at how the clock would chime (敲响) three times, six times or more, with a wonderful _______sound. I often _______ it instead of the _______ when I had meals. And always the clock stood like an old family _______, watching the family. I found the clock comforting and _________. Year after year, the clock became a part of my _______.

It was even more wonderful to me when my grandfather carefully wound that clock with a special key each day. The key was magic to me. It kept the clock running. It kept the clock chiming. How did it do that? I watched as my grandfather took the key from his pocket and opened the door in the old clock and used the key to wind it. He never let that clock wind down and stop. When I got a little older, he _______me how to open the door, and let me wind the clock myself. I remember the first time I did, I felt so _______.

After my grandfather passed away, every time I saw the clock, I couldn’t help _______. Never could I see ________again. The hands on the clock were ________. It stopped. I took the key with my shaking hand and opened the door. All of a sudden, I was a child again, ________my grandfather. He was there,________me. I stood there, lost in the memories. Then ________ and carefully, I wound the clock. Tick-tock, tick-tock… The dining room and the ________ seemed to be filled with life. In the image of the clock, my grandfather also lived again.

6 . High school students have a lot more power than they may realize.

Belscher saw a dollar on the floor when having his English class. When the school day_______,Belscher walked back to the classroom. He could easily have_______it, for the wrinkled (皱巴巴的) bill was still there._________, he brought the old bill to his English teacher — Mattison.

Mattison was a little_______he'd turned in the dollar, knowing a lot of people would have just kept it. She_______that Belscher taped (贴) it to the whiteboard, where she always put lost things.

A day or two later, the school close down for the Easter_______. Neither the teacher nor her students thought twice about the dollar. After school, a boy named Tom noticed the dollar on the whiteboard. "There was a_______to it," Tom said. He asked Mattison why it was there. She replied, “I don't know." Then Tom_______a second dollar.

The_______of the two dollar bills side by side triggered (触发) something in Mattison's students.They started asking about the purpose of the money, to which Mattison always gave the________answer: She didn't know.

However, the students, among themselves, decided and understood Mattison had some good________final plan and goal. So, they wanted to be part of whatever this was. They dug into their savings (动用储蓄) and the amount continued to grow. As for the________dollar, the person who lost it never came looking for it.

That left Mattison to make the best decision. She thought of her brother-in-law, Jack Hains, who had died of ALS, a ________and deadly disease. His sister died of the same condition. Mattison asked the teens whether they________if they donated (捐赠) the money. Their answer was that they definitely didn't. Then, they________peeled (剥开)the cash off the board and made the donation to the ALS Institute established to find a cure for the disease.

8 . A few years ago, I was conducting a series of customer service conferences in New England. And once again, my client had ___________ a motel (汽车旅馆) for me to stay at in Glen Innes. Everything about the service I received at this motel was beyond what I could ever have ___________. I was ___________ on arrival, welcomed with a handshake and a friendly smile, and ___________ to my room. At 6 am the next morning, I ___________ a country-style breakfast. As I ___________, the owner of the motel thanked me for staying with him and gave me a fresh red apple to eat as I drove on my way.

The Central Motel in Glen Innes is owned and ___________ by David and Rosemarie Bryant and is one of the ten motels in the township. Since that first visit, I have stayed at the Central Motel on several other ___________. However, the most significant fact is that in the course of that time I have ___________ over 1,000 conferences for over 70,000 people. At nearly all of these conferences, I have told my story about how the great service at the Central Motel and the little extra touch of the fresh red apple on my departure ____________ me to stay again.

I have no special rights in the Central Motel, other than being a ____________ customer who likes to tell the story of how well I have been ____________. My story also supports the idea that word of mouth endorsement (认可) and unsolicited publicity (主动宣传) will follow in abundance if you just treat your customers with sincerity and ____________.

If one thing can be learnt from my experience, it is that attention to ____________ really matters when it is coupled with genuine and sincere customer service. It also shows that most often it is the little things that ____________ in business if you want to create and build long-term loyalty.

10 . “If that little girl is causing that much trouble within your group of friends, I would simply stop her,” I said as Abby was about to set off to school. Abby listened carefully, as I continued. “If she causes any more _________ to you, I will go to your teacher to _________ her to never let her sit next to you.”

By this time, Allyson, my then eight-year-old daughter, had joined us, listening to every word too. Neither of my daughters cut in as I finished my _________. Then, as I was telling each of them what I thought _________, Allyson’s real words of wisdom (智慧) came about. “Mom,” she said. “I was just thinking maybe Abby is supposed to be that girl’s _________. Maybe Abby is supposed to let that girl see forgiving (原谅) and goodness through her.”

Hmmm, I had become a _________. And at that moment, I _________ that wearing the “Mother Hat” didn’t mean I was always right. In fact, I wanted to pull that hat over my face and _________ so that they couldn’t see my awkward (尴尬的) look.

“Yes, that’s a good point,” I said, forcing a _________ at my girls. “Abby, __________ this situation the way you think is right.” “OK,” she said before walking out of the door and off to __________. “Bye, Mom!” Allyson called, __________ her big sister out the door. I was left __________. In those following quiet moments I was lost in thought and felt __________ that my two daughters were little in height but big in heart. Sometimes our children have great lessons to teach us — if we’ll only __________.