1 . Children need to be prepared for an earthquake as much as adults, if not more.
Infants and Toddlers (初学走路的儿童) For infants and toddlers, special emphasis should be placed on making their environment as safe as possible. The beds should be placed away from windows and tall bookcases that could slide or fall. A minimum of a 72-hour supply of extra water, bottles, food, juices, clothing and medications should be stored where it is most likely to be reached after an earthquake. Also keep an extra bag with these things in your car. Install bumper pads (防撞垫) to protect babies during the shaking. Install latches (闩锁) on all cupboards (not just those young children can reach) so that nothing can fall on your baby during a quake.
Preschool and School-age Children By age three or so, children can understand what an earthquake is and how to get ready for one. Take the time to explain what causes earthquakes in terms they understand. Include your children in family discussions and planning for earthquake safety. Conduct drills and review safety procedures every six months. Show children the safest places to be in each room when an earthquake hits. Also show them all possible exits from each room. Teach children what to do wherever they are during an earthquake (at school, in a tall building, outdoors). Make sure children’s emergency cards at school are up-to-date. It’s important that they know what gas smells like. Advise children to tell an adult if they smell gas after an earthquake.
1. What kind of people does the passage aim at?| A．Children | B．Adults | C．Students | D．Parents |
| A．Placing the bed away from windows. | B．Explaining the causes of an earthquake. |
| C．Showing children the safest places. | D．Pointing the exits of each room to them. |
| A．run away | B．tell an adult |
| C．hide in the safe place | D．look for the exits |
2 . Very far away from the city lived a poor farmer and his wife. In front of their house was a small dirt road. Very few cars drove on this road because it was so far from the city. On the dirt road, there was a big hole filled with water. The hole was very deep, but drivers on the road didn’t know just how deep. Drivers always drove into the hole, but they never drove out.
One day, a man in a new car was driving down the road. He saw the hole with the water, but he didn’t think it was very deep. He drove into the hole, but he couldn’t drive out. The man saw the farmer on his tractor working in the field, and he signaled to the farmer. The farmer drove over to the man in the new car.
“Is there a problem?” asked the farmer.
“Yes,” said the man. “My car is stuck in this hole. Can you help me?”
“Maybe,” said the farmer. “But I’m very busy.”
“If you help me, I’ll pay you,” said the man.
“OK,” said the farmer. The farmer pulled the car out of the hole with his tractor, and the man paid him a lot of money. The man looked at the farmer and said, “You must make a lot of money pulling cars out of this hole day and night.”
“Actually, no,” said the farmer.
“Why not?” asked the man.
“The hole is very deep, and a lot of people get stuck and ask for help. But I don’t make money day and night because I don’t pull cars out at night.”
“At night I’m busy filling the hole with water,” answered the farmer.
1. Why did very few cars drive on the small dirt road?| A．Because the road was dirty. | B．Because it was so far from the city. |
| C．Because very few people knew the way. | D．Because the drivers knew there was a hole. |
| A．he just learnt to drive a car | B．it was the first time that he passed there |
| C．he knew how deep the hole was | D．he knew the farmer in the field |
| A．Drivers didn’t see there was a hole on the road. |
| B．The man drove into the hole and never drove out. |
| C．The farmer was busy filling the hole with water at night. |
| D．The driver made a lot of money pulling cars out of the hole day and night. |
| A．The road | B．The city | C．The car | D．The man |
3 . A sense of humour, God’s greatest gift to mankind, is universally considered the most valuable personality. It is born within every person’s heart, but has to be cultivated (培养). A person without humour is just like a spring without flowers, or like a dish without seasoning (调味品). In a sense, your personality lies in your sense of humour.
Humour can improve physical as well as mental well-being. It helps us bear our burdens, reduce our tension, overcome our frustration. With a piece of joke, all our worries and sadness disappear like smoke, and we are all full of energy once again.
Humour helps us live in harmony with others. It is unavoidable to have misunderstanding and tension with others during work and study. But humour can help us solve these problems more quickly than angry words or quarrels. With it you can always keep on good terms with others.
A sense of humour is really one of the keys to happiness. It gives fun and interest to life to make it worth living.
Here are five ways to improve your sense of humour.
1. Begin to cultivate an atmosphere of humour and laughter in your relationships.
2. Start association with humourous, fun loving people.
3. Learn to laugh at yourself.
4. Collect cartoons and jokes and share them with others.
5. Use humour to deal with conflict in your relationships:
Remember that a sense of humour is learned, not inherited (遗传). You can sharpen your sense of humour if you really want to.
1. What would be the best title for this passage?| A．A Sense of Humour—a Great Personality | B．A Sense of Humour—the Secret to Success |
| C．How to. Improve Your Sense, of Humour. | D．Humour Helps to Improve Our Health |
| A．a person without humour is dull | B．humour can make us happy. |
| C．humour can help us deal with worries | D．humour can help us solve all the problems |
| A．pleasing | B．interest | C．friendship | D．eager |
| A．learned | B．cultivated | C．inherited | D．improved |
4 . I was required to read one of Bernie Siegel’s books in college and had a great liking for his positivity from that moment on. The stories of his untraditional
I’m an ambitious
We would see each other at various times and
| A．tastes | B．ideas | C．notes | D．memories |
| A．amazing | B．shocking | C．amusing | D．strange |
| A．strike | B．push | C．challenge | D．effect |
| A．learn from | B．go over | C．get through | D．refer to |
| A．reader | B．writer | C．editor | D．doctor |
| A．positive | B．agreeable | C．humorous | D．honest |
| A．mood | B．position | C．state | D．way |
| A．advice | B．reference | C．protection | D．treatment |
| A．viewed | B．knew | C．noticed | D．wondered |
| A．while | B．because | C．although | D．providing |
| A．came out | B．worked out | C．proved out | D．turned out |
| A．naturally | B．only | C．hopefully | D．actually |
| A．deciding | B．operating | C．working | D．relying |
| A．became | B．helped | C．missed | D．visited |
| A．patient | B．operator | C．fan | D．publisher |
| A．sign | B．smile | C．mark | D．mask |
| A．showed up | B．set off | C．fell down | D．passed away |
| A．since | B．but | C．so | D．for |
| A．guidance | B．trust | C．opportunity | D．inspiration |
| A．promised | B．laughed | C．thought | D．replied |
5 . In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New lineages for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage (愤怒)” — caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School, “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust — the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be come out within five hours, but getting it done within two ); replacing a faulty product immediately: throwing in a gift voucher (购物礼券) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
1. We can learn from Paragraph 2 that .| A．well-treated customers promote business |
| B．unsatisfied customers receive better service |
| C．Satisfied customers catch more attention |
| D．complaining customers are hard to satisfy |
| A．customers often use phones to express their anger |
| B．customer care becomes more demanding |
| C．people still prefer to buy goods online |
| D．customers rely on their phones to obtain services |
| A．“I’m sorry for the delay.” |
| B．“I appreciate your understanding.” |
| C．“I know how upset you must be.” |
| D．“I know it’s our fault.” |
| A．Face-to-face service creates comfortable feelings among customers. |
| B．A company should promise less but do more in a competitive market. |
| C．Companies that promise more will naturally attract more customers. |
| D．Customer delight is more important for airlines than for banks. |
6 . Christmas is long gone and Valentine’s Day is a distant memory. That means it’s a slow time for jewelers, and a good time for you to make a purchase. Whether you’re out shopping for gold, or silver, here are a few things you need to know:
What determines price?
The purity of the metal is one of the elements that determines the price. Gold purity is indicated with a stamp of 10K, 14K, 18K, or 24K. And different countries have their own standards. For example, for a piece to be considered gold in the US, it must be at least 10K. In Britain and Canada: 9K. In Italy and France: l8K. Anything over l8K is really too soft for everyday wear. That’s why jewelry stores in the US sell mostly 14K.
How much can you expect to pay?
That depends on the weight of the metal and the gemstone(宝石). So keep that in mind, especially when buying online. To keep yourself from getting ripped off, ask yourself the following:
●How long has the company been around?
●What is its return policy?
● Is the jewelry featured on the website visible from all directions?
● Is the company transparent with the gram weights and the size of the gemstones?
Yellow gold? White? Rose?
Yes, it’s confusing, and while this is largely a personal decision, there are a few things to keep in mind. For starters. white or rose gold costs about l 0% more than yellow gold. If you want the “look for less”, consider gold plated jewelry. “Gold plated” and “gold overlay” mean the same thing and guarantee a thicker layer of finish than “vermeil” which is a flash finish that is thinner and less consistent, but more affordable. Buy vermeil finished pieces you want for a season or two just to follow the fashion. For pieces you want to wear for a lifetime, solid gold is best.
What about sterling silver(标准纯银)?
Sterling silver has been an alternative for white gold during the difficult economy, and while it used to be more popular with just the younger these days it has much more mass appeal. So much so that retailers are now offering fine gemstones with silver-something you used to see only with gold.
Keep in mind that in the US. the sterling silver standard is 92.5% real silver. Don’t buy it if there isn’t a “925” stamp on it. And keep in mind that the lower price you’re paying for silver means more maintenance. To keep silver jewelry from becoming less shiny, consider keeping a piece of chalk in your jewelry box.
1. According to the passage, the underlined phrase “getting ripped off” in Paragraph 3 probably means “_______”.| A．being charged | B．being affected |
| C．being cheated | D．being attracted |
| A．A 14K necklace. | B．A gold-plated ring. |
| C．A gemstone necklace. | D．A vermeil earring. |
| A．in a cold place | B．in a dry place | C．in a wet place | D．in a hot place |
| A．encourage young people to buy fashionable jewelry |
| B．tell people the best time to purchase gold and silver |
| C．introduce the real value and popularity of gold and silver |
| D．inform people of the factors to consider in buying jewelry |
7 . WHEN my brother Joe was 6 months old, my mother brought him home from the hospital and told me to watch him while she fixed supper. We started playing a game I called “dogs”, rolling on the floor like pups (小狗). Then I looked up and saw my mother watching us. She was crying.
“He’s blind,” she said. “The doctor told me today.” I looked at Joe. He was laughing. “He can’t be blind,” I said. “He smiles at my face.” “He smiles at your voice,” she said. “He’ll never see your face.” That was that. Joe was blind. Mama went back to cooking. I went back to playing a dog.
From the age of 8, Joe boarded at a school for the deaf and the blind, learning to read Braille. When he was 16, the school said he’d learned enough and sent him home with a Braille typewriter. At 21, Joe moved out to live on his own, he said, “like a man,” in an apartment 30 miles (48 km) away. He learned to cook, clean, do his own laundry, and do almost anything else he needed.
Then he met the love of his life. She, too, was blind. When Joe called to tell me, he said: “Even a blind man can fall in love at first sight.” They shared 10 good years before he lost her to cancer. Painfully soon after, he also lost our mother, who was his champion, and our stepfather, who was Joe’s best friend.
What is left when you lose the loves of your life? My brother clung with an iron fist (拳头) to three gifts: Faith, hope and love.
His faith grew stronger. He always had hope. And his love for his family has never gotten weaker, despite death or disappointment. Loved ones leave, but love remains.
The years ahead may prove to be his hardest. His legs are growing weaker, threatening to take away the independence he’s fought so hard to keep. My sister and I often wonder what will happen if Joe can’t live on his own. It’s not up to us. We’ll do what we can, but it’s his life. He won’t have it any other way.
You don’t find strength to do something until it’s time to do it. Joe has found it whenever he has needed it. I believe he will again.
1. When the author’s mother brought her little brother Joe back from the hospital, the author ______.| A．was sad because he couldn’t see things clearly |
| B．immediately introduced him to the family dog |
| C．worried that he might steal her mother’s love from her |
| D．had great fun playing a game with him |
a. Joe started learning Braille at a school for the deaf and the blind.
b. Joe moved out to live independently and learned to cook and clean.
c. Joe was sent back home with his Braille typewriter.
d. Joe had a hard time when he lost three beloved family members.
e. Joe fell in love with a blind girl the first time they met.
| A．abedc | B．acbed | C．acebd | D．aecbd |
| A．People have to spend more time with their loved ones. |
| B．The disabled deserve our respect and support so that they can live an independent life. |
| C．Love, hope and determination can keep a man going despite hardship. |
| D．People should learn to get over the loss of their loved ones as love always remains. |
8 . IT was a 12-minute walk into the unknown, and it changed the history of space exploration forever. The first-ever spacewalk by former Soviet cosmonaut Alexei Leonov, 50 years ago on March 18, was also the first big test of space suit technology.
The old Soviet-style space suit was not quite ready yet, however. It was affected by the lack of atmospheric pressure in space. When Leonov had completed his space walk, he realized that his space suit “had inflated like a balloon, preventing him from getting back inside the spacecraft”, according to the BBC. The cosmonaut let half of the air out of his spacesuit and survived despite losing oxygen.
Nowadays, of course, this type of incident does not happen. But the problem of what to wear in space is still important, as space travel may soon be available to more people than ever.
In 2017, Space X and Boeing may become the first private companies to put people in space. What should the new, rich space travelers wear?
Well, their outfits won’t be like the white, boxy suits in the film Gravity. Those types of extra-vehicular activity (EVA) suits will be for professionals working outside a spacecraft. The average space traveler will instead need something to wear inside in case of an emergency when getting up and down again in a rocket or during docking.
These are called IVA (intra-vehicular activity) pressure suits, which should be effective, comfortable, and perhaps even fashionable. The best-known example is the orange “pumpkin suit” made famous by NASA, but more fashionable options may later be available.
In fact, fashion and space have been together for years. The first space suits for the Apollo moon program were built by Playtex, an underwear maker, and the company still works with NASA.
Nowadays in Brooklyn, New York there is a company called Final Frontier Design that makes the latest in space suit technology. All of their staff have backgrounds in show business, making Broadway musical and circus costumes. They are currently looking to introduce their space tech, like vibrating belts that can give directions by feel, to people on Earth.
The walk into unknown space fashion is just beginning. How would you show off in space?
1. According to the article, today’s space travelers have different experiences to that of Alexei Leonov because ______.| A．they have to perform space walks for long periods |
| B．today’s space suits are much safer and more convenient |
| C．they are provided with extra oxygen to survive in space |
| D．they can wear their own outfits on space missions |
| A．fail their space walk missions |
| B．put on the wrong space suit |
| C．have trouble with their space suits |
| D．forget the correct operating procedures |
| A．They will be intended for tough working conditions outside a spacecraft. |
| B．They will have to be orange. |
| C．They will be very heavy and expensive despite their fashionable look. |
| D．They will be created with the help of artists and designers. |
| A．Fashion comes to space. |
| B．Space travel exploration becomes more popular. |
| C．What happened to Alexei Leonov 50 years ago? |
| D．How space suits work? |
9 . Are parents rational (理性的) about their children? No. Parents aren’t rational because
My eldest daughter’s
“I sailed around the Mediterranean in a yacht (游艇) when I was seventeen,” she said. “I hiked through the Pyrenees from Spain to Paris. I’ve done rock climbing and deep-sea diving and slept in rainforests in the jungle of Indonesia. Right?”
“Right,” I said, “So
“So this,” she went on. “When I go to the corner drugstore to pick up some shampoo, why do you always tell me to be
There is no
All I could mumble (嘟囔) in
There is something else, too, that children find it hard to
But when the children are
Most
In the parent’s mind, a child ages but does not
| A．anxiety | B．fear | C．love | D．desire |
| A．accept | B．improve | C．remove | D．dislike |
| A．problem | B．question | C．warning | D．explanation |
| A．anger | B．pride | C．worry | D．surprise |
| A．when | B．how | C．what | D．why |
| A．brave | B．careful | C．quick | D．helpful |
| A．necessary | B．different | C．satisfactory | D．ordinary |
| A．apology | B．turn | C．regret | D．reply |
| A．persuade | B．promise | C．remind | D．expect |
| A．different | B．same | C．extra | D．right |
| A．age | B．distance | C．gender | D．power |
| A．decide | B．miss | C．choose | D．understand |
| A．success | B．happiness | C．luck | D．safety |
| A．argue | B．think | C．forget | D．complain |
| A．aware | B．hesitant | C．close | D．frightened |
| A．prove | B．matter | C．mean | D．mind |
| A．accidents | B．failures | C．changes | D．mistakes |
| A．follow | B．protect | C．spoil | D．treat |
| A．impression | B．effect | C．opportunity | D．response |
| A．stop | B．compete | C．leave | D．grow |
10 . Store scent(香味)
What is the first thing you notice when you walk into a shop? The products displayed (展示) at the entrance? Or the soft background music?
But have you ever noticed the smell? Unless it is bad, the answer is likely to be no. But while a shop’s scent may not be outstanding compared with sights and sounds, it is certainly there. And it is proving to be an increasingly powerful tool in encouraging people to purchase.
A brand store has become famous for its distinctive scent which floats through the fairly dark hall and out to the entrance, via scent machines. A smell may be attractive but it may not just be used for freshening air. One sports goods company once reported that when it first introduced scent into its stores, customers’ intention to purchase increased by 80 per cent.
When it comes to the best shopping streets in Paris, scent is just as important to a brand’s success as the quality of its window displays and goods on sale. That is mainly because shopping is a very different experience to what it used to be.
Some years ago, the focus for brand name shopping was on a few people with sales assistants’ disproving attitude and don’t-touch-what-you-can’t-afford displays. Now the rise of electronic commerce (e-commerce) has opened up famous brands to a wider audience. But while e-shops can use sights and sounds, only bricks-and-mortar stores (实体店) can offer a full experience from the minute customers step through the door to the moment they leave. Another brand store seeks to be much more than a shop, but rather a destination．And scent is just one way to achieve this.
Now, a famous store uses complex man-made smell to make sure that the soft scent of baby powder floats through the kid department, and coconut (椰子) scent in the swimsuit section. A department store has even opened a new lab, inviting customers on a journey into the store’s windows to smell books，pots and drawers, in search of their perfect scent.
1. According to the passage, _________ is an increasingly powerful tool in the success of some brand stores.| A．Friendly assistants. | B．Soft background music. |
| C．Unique scents. | D．Attractive window display. |
| A．urge shop assistants to change their attitude |
| B．show the advantages of bricks-and-mortar stores |
| C．push stores to use sights and sounds |
| D．introduce the rise of e-commerce |
| A．a platform that exhibits goods | B．a spot where travelers like to stay |
| C．a place where customers love to go | D．a target that a store expects to meet |
| A．compare and analyze | B．examine and conclude |
| C．argue and discuss | D．inform and explain |
