1 . Quite often, no matter how good you are, your success is dependent on how other people such as your boss, peers, clients and customers perceive(感知) your communication and responses.
So when you come to people who make the key difference between helping you or holding you back, how can you influence and persuade them to give what you want?
Psychological research repeatedly shows that people generally make up their minds whether to help or hinder(阻碍) you, based on whether they like you or not. It is human nature. What can you do about it? You need to make a good impression on others to ensure they like you and give you what you want. Research again shows that people give opportunities to the people they like best. In fact, most people make up their minds about other people in the first five minutes or less of meeting someone. These are called first impressions or “moments of truth”.
Once they make up their minds, they tend to be very reluctant to change their opinions. You hardly have room for error when making a first impression on a new acquaintance. Therefore, whether you are applying for a job, going for an interview, attending a meeting with your boss or peers, or serving a customer, you need to prepare yourself mentally and rehearse how you will manage the first few minutes of your interaction. This includes doing your homework to gather information and researching all possible issues so you will know how to address them if the other party should raise them unexpectedly.
It is amazing how poorly some people can come across at the beginning. The worst thing is that they do not even seem to realize it. Despite having good qualifications and excellent work performance, the candidates cannot be excused from trying to make good first impressions.
1. Which of the following is the way people tend to decide whether to like other people or not?A.They make quick decisions. |
B.They change their opinions frequently. |
C.They prefer people who are experienced. |
D.They pay much attention to good qualifications. |
A.Show your friendliness and confidence. |
B.Ask the interviewers for homework to do. |
C.Know as much as possible about the situation. |
D.Do something unexpected to impress the interviewers. |
A.Making a good first impression. | B.Approaches to applying for a job. |
C.People making the key difference. | D.Winning strategies for a job interview. |
A.Questions that might be asked by the interviewers. |
B.How to win over people who don’t like you at first. |
C.Examples of how good first impressions help people succeed. |
D.Some specific advice on how to make a good first impression. |
2 . As a young child, I was painfully shy. I’d watch other children play in the park, wishing I could join them, but I was too scared to approach. Eventually, my mother would come to the rescue. She’d ask the other kids if I could play, too. Today, I feel comfortable giving public lectures in large halls and having conversations in small groups, but I still tend to avoid situations in which I’m expected to spend time with a roomful of strangers.
There could be many reasons. For one thing, I might be carrying some childhood fear of rejection. But beyond that possibility, one likely element is that I tend to underestimate how much people like me after I meet them, as most of us do.
A new research paper reports that the common concern that new people may not like us, or that they may not enjoy our company, is largely unfounded.
Erica Boothby of Cornell University and her colleagues conducted a series of studies to find out what our conversation partners really think of us. In doing so, they discovered a new cognitive illusion (认知错觉) they call “the liking gap”: our failure to realize how much strangers appreciate our company after a bit of conversation.
The researchers observed the gap in a variety of situations: strangers getting acquainted in the research laboratory, first-year college students getting to know their dormitory mates over the course of many months, and community members meeting fellow participants in personal development workshops. In each circumstance, people consistently underestimated how much others liked them. For much of the academic year, as dormitory mates got to know each other and even started to develop enduring friendships, the liking gap persisted.
The data also revealed some of the potential reasons for the illusion: we are often more severe with ourselves than with others, and our inner critic prevents us from appreciating how positively other people evaluate us. Not knowing what our conversation partners really think of us, we use our own thoughts as a proxy (代理人). This is a mistake, because our thoughts tend to be more negative than reality.
1. Why does the author mention his childhood experience?A.To show how his character changed. |
B.To explain what he was like when he was young. |
C.To show an example of why people are shy of communication. |
D.To emphasize the important role of a mother in one’s childhood. |
A.Careless. | B.Baseless. | C.Selfless. | D.Meaningless. |
A.It indicates what strangers really think of us. |
B.It begins and ends quickly among strangers. |
C.It disappears when strangers get to know each other. |
D.It states our misunderstanding of how much others like us. |
A.People Like You More than You Know |
B.How to Get Along Well with Strangers |
C.The Way to Know What Others Think of Us |
D.Having Conversations with Strangers Benefits Us |
What to say to a rude person
As the British doctor Lord Robert Winston took a train from London to Manchester, he found himself becoming steadily annoyed. A woman had picked up her phone and began a loud conversation,
Winston’s tale is something of a microcosm of our age of increasing rudeness,
Studies have shown that rudeness spreads quickly and virally, almost like the common cold.Just witnessing rudeness makes it far more likely
The rage and injustice we feel at the rude behavior of a stranger
We must instead combat rudeness head on.When we see it occur in a store, we must step up and say something.If it happens to a colleague, we must point it out.We must defend strangers in the same way we’d defend our best friends. But we can do it with grace, by handling it without a trace of aggression and without being rude
4 . You’ve reached that special time — you are getting ready to leave your job and move on to the next step in your career. But the end of an employment relationship is not necessarily the end of the relationship — with either the leader or the company.
I learned this relatively early in my career. At first, I was concerned I might lose my relationship with my now former boss, as I truly liked him.
That isn’t to say it always goes like this. When I left another role, in spite of my desire to maintain communication, my former supervisor seemed indifferent and the relationship ended. Sometimes your boss was a nightmare and you want to end the relationship.
But for the good bosses and organizations, the ones that invested in your talent and celebrated your achievements, things are different.
A.But it turned out I had no reason to fear. |
B.So the way I left contributed to this breakup. |
C.It’s completely understandable not to engage further. |
D.It is normal to have mixed emotions when you leave a job. |
E.Here are some ways to build a win-win with your former leader. |
F.The concusion of the employment can start a new era of cooperation. |
G.You can leave your company and keep the relationship at the same time. |
5 . When romantic partners argue over things like finances, jealousy, or other interpersonal issues, they tend to employ their current feelings as fuel for a heated argument. But thinking about the future helps overcome relationship conflicts, according to a University of Waterloo study just published online in Social Psychological and Personality Science. Alex Huynh, a doctoral candidate in psychology is the lead author of the study, which he published with Igor Grossmann from the University of Waterloo, and Daniel Yang from Yale University.
Previous research has shown that third-perspective reasoning can be a positive strategy for reconciliation (调解) of interpersonal struggles. Huynh and his collaborators investigated whether similar benefit can be induced by simply thinking about the future. Study participants were instructed to reflect on a recent conflict with a romantic partner or a close friend. One group of participants were then asked to describe how they would feel about the conflict one year in the future, while another group was asked to describe how they feel in the present.
The team examined participants’ written responses through a text-analysis program for their use of pronouns — such as I, me, she, he. These choices of pronouns were used to capture participants’ focus on the feelings and behaviour of those involved in the conflict. Written responses were also examined for forgiveness and reinterpreting the conflict more positively, both of which implied the participants’ use of reasoning strategies.
The researchers found that envisioning future relationship affected both participants’ focus on their feelings, and their reasoning strategies. As a result, participants reported more positivity about their relationship altogether, especially when study participants extended their thinking about the relationship a year into the future.
“Our study demonstrates that adopting a future-oriented perspective in the context of a relationship conflict — reflecting on how one might feel a year from now — may be a valuable coping tool for one’s psychological happiness and relationship well-being,” said Huynh.
1. What do romantic partners do in face of most disagreements?A.They lose faith in their future. | B.They focus on their present feelings. |
C.They look forward to a fierce conflict. | D.They care more about financial problems. |
A.Caused. | B.Explained. |
C.Reduced. | D.Improved. |
A.All the study participants described how they felt both in the present and in the future. |
B.Study participants described their recent relationship with their romantic partners or friends. |
C.A text-analysis program was employed to examine participants’ use of negative words. |
D.The reasoning strategies in participants’ written responses were well worthy of note. |
A.You have a year to solve your interpersonal problems! |
B.Thinking about future is essential for relationship maintenance! |
C.Your current feelings are the real cause of your heated arguments! |
D.Beneficial reasoning is a positive strategy for reconciliation! |
6 . Four Qualities That Make You Attractive to Others
There is something many people gets wrong about attraction.
Have control over your emotions(情绪). It’s not easy to always have control over your emotions. And people who do are extremely attractive. Have control over your emotions so that your emotions don’t control you. Allow yourself to think about what you’re going to say.
Laugh at yourself. It’s not what happens to us that makes us feel stressed.
Give plenty of space. The secret to long-lasting relationships is space, because time apart helps each partner recharge and bring positive energy into the relationship.
A.Be warm. |
B.Controlling people are unattractive. |
C.Don’t be too quick to show warmth. |
D.It’s how we react to it that affects us. |
E.They should develop a sense of humor. |
F.Take your time to cool down and reorganize your thoughts. |
G.They think they have to look beautiful to be accepted by others. |
7 . Personality is one of the most interesting ways in which people are different from one another. But where does our personality come from? Are we
1. Conscientiousness—how careful, thorough and self-disciplined are you?
2.
3. Neuroticism—how self-conscious and tense are you?
4. Openness—how
5. Extraversion—how sociable and energetic are you?
What they found contradicted long-held assumptions about
The changes in these two traits revealed in the study seem to
The personality traits were
A.born | B.satisfied | C.angry | D.careful |
A.dominant | B.fixed | C.isolated | D.dependable |
A.interested | B.interviewed | C.related | D.convinced |
A.Consideration | B.Agreeableness | C.Willingness | D.Confidence |
A.ambitious | B.efficient | C.curious | D.intelligent |
A.when | B.why | C.how | D.what |
A.relationship | B.success | C.study | D.change |
A.To some degree | B.In the meantime | C.On the contrary | D.With no exception |
A.result from | B.bring about | C.correspond with | D.consist of |
A.approach | B.mature | C.predict | D.appear |
A.explorers | B.leaders | C.learners | D.carers |
A.benefits | B.tendencies | C.influences | D.declines |
A.new | B.young | C.old | D.lonely |
A.scarcely | B.generally | C.invariably | D.respectively |
A.exists | B.widens | C.narrows | D.appears |
8 . Two-year-old Nancy is deaf. However, that hasn't stopped her from being a(n)
Normally, hearing loss is a social
Then, something amazing happened. Instead of causing a
The teacher also says that this level of inclusion will make a huge difference in Nancy's
With a little girl and a lot of love, the neighbours
A.independent | B.helpful | C.outgoing | D.generous |
A.signing | B.cheering | C.waving | D.smiling |
A.mistake | B.barrier | C.conflict | D.stress |
A.discussed | B.ignored | C.realised | D.denied |
A.inspire | B.protect | C.trust | D.understand |
A.debate | B.separation | C.complaint | D.panic |
A.create | B.learn | C.translate | D.improve |
A.classmates | B.parents | C.teachers | D.neighbours |
A.warns | B.predicts | C.admits | D.regrets |
A.relaxing | B.popular | C.satisfying | D.beautiful |
A.plan | B.hearing | C.life | D.opinion |
A.welladjusted | B.mature | C.wellbehaved | D.considerate |
A.potential | B.belief | C.strength | D.difference |
A.friendly | B.grateful | C.important | D.familiar |
A.truly | B.almost | C.merely | D.even |
9 . “I’m sorry” are two very important words that play a big part in daily life. You might apologize while squeezing through a crowd or using the last of the printer paper at work. It’s easy to say “I’m sorry”, but true apologies are a different story.
Apologize sincerely. A genuine apology can help repair your relationship, and even your reputation—you’re showing that you can be trusted to do what’s right. But your relationship will remain tense if your apology seems casual.
Apply specific principles. A meaningful apology comes down to the three R’s- regret, responsibility and remedy (补救办法). Firstly, communicate your regret. Show the other person you have recognized your error and can relate to his/her pain. Then take complete responsibility.
Don’t expect immediate forgiveness. Most people hope for immediate forgiveness while apologizing, but that may mean you don’t respect the others’ emotions and all you care about is yourself.
A.Ask for an apology if necessary. |
B.Don’t make excuses or blame the victim. |
C.Say sorry first if both parties are at fault. |
D.So you have to be truly willing to apologize. |
E.You should make sure your words are acceptable. |
F.So give them some time to come out of the pain after your apology. |
G.You may have trouble finding the right way to send meaningful apologies. |
10 . Internal communication, also known as IC, refers to a group of processes responsible for effective circulation of message within an organization. These messages are information that is valuable to the organization and are supposed to be kept confidential(机密的). The means of transferring this information is often done through emails, letters, notice boards, and even with the help of social media like Skype, Zoom, and Google Meet, in the current times.
Honest internal communication is the healthiest way to keep your organization growing. With honesty around the workplace, it is a safer environment for the employees to voice their opinions which could help in the modification of a certain operation that might have been outdated. Other than changes, not opening up to your colleagues can result in frustration and give rise to “gossip culture” at the workplace. When information is not passed out with lucidity, not only does the quality of work get affected but it also gives rise to questioning the worth of the time spent in the company.
An atmosphere of honesty also encourages growth in responsibility, leadership, and self-accountability. If the CEO of a company voices the shortcomings of his team in a respectful manner, it would bring room for each and every employee to take it on a positive note and bring around the change for the one common goal of development of the company that they are working for. This brings a lot of change in the attitude of every individual employee since they start seeing the company that they are working for as an asset that they cherish (珍爱) dearly.
In a workplace, things go both wrong and right, so it is important to both appreciate and criticize when such situations occur from the end of both the leadership and the employees. The positives should be celebrated while the negatives should be taken as positive criticisms that could help the company grow into something better. The main goal of unity and development should always be kept in mind.
1. Which is considered one main character of IC?A.It comes with the times of social media. | B.It exists within the leadership of a company. |
C.It is often kept secret within an organization. | D.It needs a long and difficult process in most cases. |
A.Clearness. | B.Appreciation. | C.Authority. | D.Assistance. |
A.The main responsibilities of the CEO. | B.The importance of unity for a company. |
C.The advantage of a powerful leadership. | D.The role of an honest leadership in a company. |
A.Communicating both the positives and the negatives. |
B.Taking responsibilities bravely for our mistakes. |
C.Trying all possible means to avoid the negatives. |
D.Strengthening unity mainly among the employees. |