2 . Have you ever been in mid-conversation with someone, when you look over and find them standing in the same position as you or holding the same facial expression? It may seem like they have consciously copied you, but it is much more likely that it is the chameleon (变色龙) effect at play.

The chameleon effect is the unconscious imitation of another person’s gestures or behavior. Just as a chameleon attempts to match any environment’s colors, people acquire the behavior of others to bring them closer together and help make their interactions smooth.

The chameleon effect was confirmed in an experiment by psychologists John Bargh and Tanya Chartrand in 1999. The part of their experiment included 78 people, who each spoke with an experimenter. During the test, Bargh and Chartrand studied whether participants would copy the actions of someone they hadn’t met before, like moving the foot and touching the face. The second part measured the impact that copying someone has on the person being imitated.

In the first stage, participants increased their face touching by 20% and their foot movement by 50% while in conversation about a photograph with the experimenter. The individuals weren’t aware of what they were being studied for, and the photograph was used to catch their attention to insure unconscious acts. The second stage involved half of the participants being copied, and then rating the likability of the experimenter. The results, showed that those who were imitated scored the experimenter higher. It has shown that when someone copies our behavior, we develop more positive feelings about them. These interactions could be a person unconsciously willing to be liked, and forming a moment of connection.

The main reasons behind humans’ imitation are positive. However, when people carry this chameleon effect to the extreme, they can lose their sense of self. Those who change their entire personalities in different groups often go undetected. But more common signs of the chameleon effect are easier to notice. Next time you are in a social gathering, take a look around and you might just see some chameleons for yourself.

5 . A new study, published in The Journal of Experimental Psychology found that communication interactions that included voice, like a phone call or video chat, created stronger social bonds than communication through typing, like text messaging or email.

In the study, researchers used various experiments to gauge connectedness. In one, they asked 200 people to make predictions about what it would be like to reconnect with an old friend by email or by phone and then assigned people at random to do one or the other. Although people anticipated that a phone call would be more awkward, hearing someone's voice actually made the experience better. However, people who participated in the experiment reported that they did form a significantly stronger bond with their old friend on the phone versus email, and they did not feel more awkward.

In another experiment, the researchers had strangers connected by either texting, talking over video chat, or talking using only audio. They found that both forms of voice communication — whether video or audio only — made the strangers feel significantly more connected than when they communicated via text.

Sabrina Romanoff, a Harvard trained clinical psychologist based in New York City, says people tend to text or email instead of calling because of convenience, as they see it as a controlled form of communication where they can "correspond information exactly in the way they intend without unexpected additions by the other person."

Romanoff says that in reality, texting can make it hard to determine the true meaning behind a conversation. A phone call is actually more convenient when considering the net effects of the message. Each party is more present, and therefore, able to gauge the meaning behind the content without ruminating on the endless possible meanings behind words and punctuation.

6 . When we are young we are taught that it’s wrong to lie and we should always tell the truth. Unfortunately, most children lie even if they’re told not to. Research carried out at the Institute of Child Study at Toronto Univercity has shown that this might not be such a bad thing. Apparently (显然地), children who tell lies when they’re two years old have a good chance of becoming successful adults (成年人).

According to the research, at the age of two, 20 per cent of children lie. At the age of three, 50 per cent lie, and at four almost 90 per cent lie. By the age of 12 almost every child tells lies.

Lying needs much brain work, and the better the lie is, the more work the brain has to do. By training the brain early, researchers believe children will be able to think more clearly when they are adults.

Recent research, carried out by the Science Museum in London, has shown some interesting facts about the way we lie as adults. According to the research, the average British man tells three lies every day; that’s over 1,000 lies a year. However, the average woman apparently only lies twice a day.

Most people think women are better liars (说谎者) than men although in fact they tell fewer lies. Popular women’s lies include ‘Nothing’s wrong, I’m fine’, ‘I don’t know where it is, I haven’t touched it’, and ‘It wasn’t that expensive’.

Some people say you can lie as long as it’s a white lie. A white lie is a lie told to avoid hurting someone’s feelings. One of the most common lies for both men and women is ‘It’s just what I’ve always wanted’, said after opening a present from their partner.

7 . Politeness is the practical application of good manners, the goal of which is to make all of the parties relaxed and comfortable. It's a flexible management of words and actions, by which we make other people have a better opinion of us and themselves. It seeks to build a positive relationship.     1    .

However, in the rush of daily life being polite is social behavior that we find rare nowadays.     2    . They don’t even take the time to look around. This has led to the loss of simple social rules some might take for granted and that are particularly powerful.

    3    , people become less and less attentive to others’ feelings, for human interaction (互动) is almost lost. Take for instance the rudeness we tolerate when a person is looking at his phone when talking to us.

Being polite is not just a simple social elegance.     4    . These days “Please” and “Thank You” are forgotten. And not many people are aware that these two simple words can easily open or close any door to us. Unfortunately, they often forget to say these words.

Hope is not lost. There are many ways we can improve our behavior to achieve skills in politeness. There are simple things we can do to be considered as a polite and well-mannered person.    5    , they will respect you back. Just make a change in our behavior to start. Use simple words like “Excuse me”, “Please”, and “Thank you” every day. Be kind to receive kindness. Care and politeness will get you far in all aspects of life.

8 . You’ve seen news reports about people who need assistance after a natural disaster, or TV programs about how lonely and isolated older people can get. Maybe you’ve walked past people who are living on the streets.    1    The answer: you can volunteer. Volunteering gives you an opportunity to change people’s lives, including your own. Helping others in need is such an important part of life. So how do you go about it?

Find what’s right for you.

Volunteering isn’t school.    2    You can choose what really interests you and who or what is most deserving of your time.

    3    

After you’ve discovered what interests you, decide how much time you want to spend and what fits into your schedule.

Expand your mind.

Volunteering is a great way to learn new skills — from working as part of a team to setting and reaching goals.    4    And it can help you develop a new understanding of people who are different from you — people with disabilities, people in financial problems, sick kids, or the elderly.

Feel good.

Volunteering helps people feel they make a difference — that they do have the power to change things for the better. When people depend on you, it can change the way you look at yourself.    5    Volunteering is also a great way to get a view on your own life.

9 . We’ve all been there: in a lift, in line at the bank or on an airplane, surrounded by people who are, like us, deeply focused on their smartphones or, worse, struggling with the uncomfortable silence.

What’s the problem? It’s possible that we all have compromised conversational intelligence. It’s more likely that none of us start a conversation because it’s awkward and challenging, or we think it’s annoying and unnecessary. But the next time you find yourself among strangers, consider that small talk is worth the trouble. Experts say it’s an invaluable social practice that results in big benefits.

Dismissing small talk as unimportant is easy, but we can’t forget that deep relationships wouldn’t

even exist if it weren’t for casual conversation. Small talk is the grease(润滑剂) for social communication, says Bernardo Carducci, director of the Shyness Research Institute at Indiana University Southeast. ＂Almost every great love story and each big business deal begins with small talk,＂ he explains. ＂The key to successful small talk is learning how to connect with others, not just communicate with them.＂

In a 2014 study, Elizabeth Dunn, associate professor of psychology at UBC, invited people on their way into a coffee shop. One group was asked to seek out an interaction(互动) with its waiter; the other, to speak only when necessary. The results showed that those who chatted with their server reported significantly higher positive feelings and a better coffee shop experience. ＂It’s not that talking to the waiter is better than talking to your husband,＂ says Dunn. ＂But interactions with peripheral(边缘的) members of our social network matter for our well-being also.＂

Dunn believes that people who reach out to strangers feel a significantly greater sense of belonging, a bond with others. Carducci believes developing such a sense of belonging starts with small talk. ＂Small talk is the basis of good manners,＂ he says.

10 . No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.     1     Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact.     2    

Secondly,     3     It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

Thirdly, talk with the client and discover the best means to resolve his problem.     4    

In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.

Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.

Finally, create a procedure for recording different types of customer complaints.     5