1 . I came across some excellent tips on how to communicate better with others.
Pause(停顿)before replying to others.
Be honest.
Ask for feedback（反馈）from others. When it’s all said and done, one of the best ways you can learn to communicate more effectively is to ask for feedback. Take some time to speak to those who you communicate with frequently to find out how you can improve on your communication with them.
| A．Be patient and open-minded. |
| B．Trust and hard work are valuable. |
| C．When you’re honest, communication becomes a lot easier. |
| D．I believe communication is key to living a good life. |
| E．It’s not always easy to ask for feedback, but it’s worth it! |
| F．You’ll be on the road to creating a better understanding with others. |
| G．Pause works wonders when it comes to communicating effectively with others. |
2 . When you are communication, you spend nearly 60% of your time listening to other people, but most people only remember 25% of what they hear.
Be more present. When you are listening to someone, put everything else aside and give your full attention to the person. Make sure you keep eye contact with the person at all times.
Ask more questions. Being a good listener doesn't just mean that you sit quietly and let the other person speak.
Train your emotional intelligence. Your emotional intelligence influences your ability to listen to other people.
Make a note of the conversation.
| A．Try to think carefully. |
| B．Be in sympathy with the person. |
| C．The good news is that you can train it. |
| D．So why can't most people be great listeners? |
| E．You also need to inquire about something meaningful. |
| F．So what can you do to listen more and become a great listener? |
| G．When you finish the discussion, don't move on to the next thing immediately. |
3 . Handwritten thank-you letters are such a simple way of making other people feel good, it is strange that so few people write them anymore. At work, a thank-you letter to employees is unbelievably effective. It costs little and has no side effects. The effort involved in writing letters very low. The pleasure on receiving them is very high.
Doug Conant, manager of Campbell’s Soup Company since 2001, knows the power of thank you letters. He said that every day he works with an assistant, searching the company for people deserving thanks.
In these days of such busy schedules and people running all over the place and trying to get ahead, sometimes we forget the simplest things in life are the most powerful and rewarding. You need to think to yourself about a time someone sent you a thank-you and how much it meant to you.
| A．He then writes them a thank-you letter. |
| B．Why are thank-you letters so important? |
| C．You may ask what side effects exactly mean. |
| D．This makes them an excellent way to reward and motivate staff. |
| E．But if these letters are so inspiring, why don’t more managers write them? |
| F．Always remember to “Do to others whatever you would like them to do to you!” |
| G．Since no one ever writes them thank-you letters they don’t write any themselves. |
4 . “Communication is the most essential and sociable of all human behaviors”, which is absolutely true as for human community. Communication is the majority of everyone’s social life. “Without communication, life would be as cold as a rock.”
To start good communication, we can make certain adequate preparations, especially some relative questions.
The most important part of communication is to listen.
| A．Enjoy good communication, being friends with them. |
| B．It is usually said that eyes are windows to the soul. |
| C．It would make others feel uneasy and unwilling to continue talking. |
| D．They believe they wanna know and even convince us. |
| E．We should concentrate on others’ saying and think in their shoes. |
| F．It is considered to be fairly comfortable to be asked fine questions. |
| G．Furthermore, good communication is an interesting attraction in our daily life. |
5 . You may not pay much attention to your daily elevator ride. Many of us use a lift several times during the day without really thinking about it. But Lee Gray, PhD, of the University of North Carolina, US, has made it his business to examine this overlooked form of public transport. He is known as the “Elevator Guy”.
“The lift becomes this interesting social space where etiquette (礼仪) is sort of odd (奇怪的),” Gray told the BBC. “They [elevators] are socially very interesting but often very awkward places.”
We walk in and usually turn around to face the door. If someone else comes in, we may have to move. And here, according to Gray, liftusers unthinkingly go through a set pattern of movements. He told the BBC what he had observed.
He explained that when you are the only one inside a lift, you can do whatever you want – it’s your own little box.
If there are two of you, you go into different corners, standing diagonally (对角线地) across from each other to create distance.
When a third person enters, you will unconsciously form a triangle. And when there is a fourth person it becomes a square, with someone in every corner. A fifth person is probably going to have to stand in the middle.
New entrants to the lift will need tosize upthe situation when the doors slide open and then act decisively. Once in, for most people the rule is simple – look down, or look at your phone.
Why are we so awkward ( adj. 尴尬的) in lifts?
“You don’t have enough space,” Professor Babette Renneberg, a clinical psychologist at the Free University of Berlin, told the BBC. “Usually when we meet other people we have about an arm’s length of distance between us. And that’s not possible in most elevators.”
In such a small, enclosed space it becomes very important to act in a way that cannot be construed (理解) as threatening or odd. “The easiest way to do this is to avoid eye contact,” she said.
1. The main purpose of the article is to _____.| A．remind us to enjoy ourselves in the elevator |
| B．tell us some unwritten rules of elevator etiquette |
| C．share an interesting but awkward elevator ride |
| D．analyze what makes people feel awkward in an elevator |
| A．turn around and greet one another |
| B．look around or examine their phone |
| C．make eye contact with those in the elevator |
| D．try to keep a distance from other people elevator? |
| A．A | B．B | C．C | D．D |
| A．judge | B．ignore | C．put up with | D．make the best of |
| A．someone’s odd behaviors |
| B．the lack of space |
| C．their unfamiliarity with one another |
| D．their eye contact with one another |
