1 . Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks but also seeking to understand the meaning and intention behind them. The word “active” implies that you are taking some type of action when listening to others.
Be fully present
Active listening requires being fully present in the conversation. It enables you to concentrate on what is being said. Being present involves listening with all your senses and giving your full attention to the speaker. To use this active listening technique effectively, put away your cell phone, ignore distractions, and shut down your internal dialogue.
Pay attention to non-verbal cues (非言语暗示)
As much as 65% of a person’s communication is unspoken,
Keep good eye contact
When engaged in active listening, making eye contact is especially important. This tells the other person that you are present and listening to what he or she says.
Be patient
Patience is an important active listening technique because it allows the other person to speak without interruption. Being patient involves not trying to fill periods of silence with your own thoughts or stories. This also requires listening to understand, not to respond.
| A．Don’t prepare a reply while listening. |
| B．It also shows that you aren’t distracted. |
| C．This isn’t helpful during active listening. |
| D．So use open, non-threatening body language. |
| E．Don’t focus too much on insignificant details. |
| F．Place your focus on your conversation partner. |
| G．This involves using certain strategies or techniques. |
2 . We’ve all been there: in a lift, in line at the bank or on an airplane, surrounded by people who are, like us, deeply focused on their smartphones or, worse, struggling with the uncomfortable silence.
What’s the problem? It’s possible that we all don’t have enough conversational ability. It’s more likely that none of us start a conversation because it’s embarrassing and challenging, or we think it’s annoying and unnecessary. But the next time you find yourself among strangers, consider that small talk is worth the trouble. Experts say it’s a valuable social practice that leads to big benefits.
It is easy to consider small talk as unimportant, but we can’t forget that deep relationships wouldn’t even exist if there weren’t casual conversations. Small talk is the grease (润滑剂) for social communication, says Bernardo Carducci, director of the Shyness Research Institute at Indiana University Southeast. “Almost every great love story and each big business deal begins with small talk,” he explains. “The secret to successful small talk is learning how to connect with others, not just communicate with them.”
In a 2014 study, Elizabeth Dunn, professor of psychology at UBC, invited people to a coffee shop. One group was asked to interact (互动) with its waiter; the other, to speak only when necessary. The results showed that those who chatted with their server reported significantly higher positive feelings and a better coffee shop experience. “It’s not that talking to the waiter is better than talking to your husband,” says Dunn. “But interactions with peripheral (边缘的) members of our social network is important for our happiness and health.”
Dunn believes that people who reach out to strangers feel a greater sense of belonging, a link with others. Carducci believes developing such a sense of belonging starts with small talk. “Small talk is the basis of good manners,” he says.
1. What phenomenon is described in the first paragraph?| A．Addiction to smartphones. |
| B．Impatience with slow service. |
| C．Improper behaviors in public places. |
| D．Absence of communication between strangers. |
| A．Keeping in touch with other people. |
| B．Showing good manners. |
| C．Making business deals |
| D．Focusing on a topic |
| A．It improves family relationships. |
| B．It makes people feel good. |
| C．It raises people’s confidence |
| D．It matters as much as a formal talk. |
| A．Strengths of Small Talk |
| B．Ways of Making Small Talk |
| C．Conversation Counts |
| D．Uncomfortable Silence |
3 . Small talk has a reputation for being uninteresting, and for good reason. Pointing out the fact that it’s raining seems as ridiculous as pointing out the fact that you have a head—you’re fully aware of both things, and don’t require an outsider to confirm them. But despite being evident and often painfully dull, small talk has an important role to fulfil, enabling us to leap over a number of social obstacles towards improved, meaningful interaction.
Humans can be sensitive souls. We each have our boundaries and lists of potential upsets, which when broken, cause us to either gently back away to an alternative position in the room, or become cross at the person. Small talk is first a way to test the waters with an unfamiliar person, so that you may better understand their personality. When finding yourself positioned closely to a person who you know little about, it’s much safer to point out the rainy sky than to share your political views on a sensitive topic. Until you know the person better, heavier topics should probably be kept under wraps, so you won’t find yourself on the receiving end of a cold stare.
Though insignificant, small talk still has great power. When talking with fellow humans, much of our soul is exposed through non-verbal communication. A response to “how was your weekend” can unveil much about the person’s character. The length of their response might indicate their level of self-confidence; the tone of speaking might show how agreeable a person is; their slightly lowered head, as if protecting themselves from attack, a possible sign of a regrettable history of bullying.
As more of a person’s character is revealed, we have the insight needed to determine whether to broach more significant topics—the things that we actually want to talk about. Conversation is a great educator, and deep conversation establish lasting bonds with our fellow humans, forming precious friendships that paint our lives with vibrant colors. Such friendships begin with small talk.
1. What is described in the first paragraph?| A．The first stage of human interaction. |
| B．Ridiculous human behavior in communication. |
| C．Absence of communication between strangers. |
| D．The difficulty of having deep conversations. |
| A．Because they are fond of heavy subjects. |
| B．Because they are enthusiastic about politics. |
| C．Because they are too sensitive about topics. |
| D．Because they fail to manage interpersonal distance. |
| A．The length of the answer. | B．The quality of the voice. |
| C．The position of the head. | D．The distance between speakers. |
| A．Reputation of Small Talk | B．Ways of Understanding Personality |
| C．Significance of Small Talk | D．Challenges of Deep Conversation |
