1 . The Walt Disney Company wasn’t about to let COVID-19 stop the company from developing. In the past year, some Disney theme park innovation (革新) have been designed.
For example, Disney had always encouraged face-to-face interactions between cast members and customers. It made perfect sense since Disney spends so much time training its workers in providing good customer service. In fact, Disney is known for pleasing its guests, which explains why it scores so high in customer satisfaction surveys. Well, COVID-19 turned personal interactions into problematic exchanges, as they increased the risk of spreading COVID-19. So, quickly, Disney added cast member virtual chat to its app My Disney Experience. Now, you can rely on a cast member’s knowledge whenever you have a question about Disney visit. It's like having a tour guide on your phone!
There is also the Walk-Up Waitlist. Before 2020, Disney had made strict rules for its Table Service restaurants. Once something sold out, would-be diners had no means of booking a table. COVID-19 has affected park guests, though. Some of them booked tables but then decided not to eat there. This cost Disney money, and it prevented you from dining at your favorite places. So, restaurant managers felt unhappy about the poor business practice, and Disney’s IT department reached a solution. The Walk-Up Waitlist in My Disney Experience allows you to add your name at a restaurant. A previously booked restaurant will find a table for you to dine there. My Disney Experience shows the waiting time. You’ll know whether the wait will fit with your tour. For Disney, the Walk-Up Waitlist improves services and can make it earn more money while increasing customer satisfaction.
In the face of COVID-19, Disney somehow made its parks better and more modern. The company is really worth praising for such great innovations.
1. What can park guests do with the Walk-Up Waitlist?| A．Check whether there's a meal left. | B．Know when to dine in the booked restaurant. |
| C．Dine at any restaurant at any time. | D．Book as many tables as they can. |
| A．It benefits both Disney and its customers. |
| B．It is supposed to be used at a restaurant only. |
| C．It is aimed at more customers during COVID-19. |
| D．It allows Disney to have the most guests at a time. |
| A．How Disney Keeps Its Park Popular. |
| B．How Disney Controls the Flow of Traffic. |
| C．Ways to Tour Around Disney During COVID-19. |
| D．Disney’s Innovations Responding to COVID-19. |
