1 . It seems that everyone is travelling on holidays these days. During the travel season, roads, buses, trains and airports are packed.     1    , and getting a seat at a restaurant may be impossible. You can fight these troubles alone, or you can travel, as I do, in a group led by a tour guide.

If you travel in a group, the guide will arrange everything for you.     2    . Prices are often cheaper as well, because a tour group can often get group prices and the best deals for nearly everything.

    3    . Most people do not know much about the history of an attraction and interesting stories related to it. The guide’s expert knowledge will help make the trip more interesting.

If you travel in a group, you can also make more friends.     4    . Often, friendships make the trip more interesting.

    5    . Your trip will be cheaper, more comfortable, more interesting and more rewarding if you travel this way rather than by travelling alone.

A．Hotels are full as well

B．If someone gets ill, others go to his or her aid

C．Taking part in a group is a fully preparatory plan

D．Your tour guide is often an expert in the places you visit

E．Using tour guides and travelling in a group is the best way to travel

F．After all, the travelling companies have been doing this job for long

G．There will be no need to worry about hotel or restaurant reservations

2 . 假设你是李华，你的英国朋友Peter发来邮件询问有关你们庆祝教师节的事宜。请你给他回复一封邮件，内容包括：
1.教师节的时间；
2.如何表达祝福；
3.教师节的意义。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

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3 . James Cleveland Owens was the son of a farmer and the grandson of black slaves. His family moved to Cleveland when he was 9. There, a school teacher asked the youth his name.

“J.C., ”he replied.

She thought he had said “Jesse”, and he had a new name.

Owens ran his first race at age 13. After high school, he went to Ohio State University. He had to work part time so as to pay for his education. As a second year student, in the Big Ten games in 1935, he set even more records than he would in the Olympic Games a year later.

A week before the Big Ten Meet, Owens accidentally fell down a flight of stairs. His back hurt so much that he could not exercise all week, and he had to be helped in and out of the car that drove him to the meet. He refused to listen to the suggestions that he give up and said he would try, event by event. He did try, and the results are in the record book.

The stage was set for Owens victory at the Olympic Games in Berlin the next year, and his success would come to be regarded as not only athletic but also political. Hitler did not congratulate any of the African American winners.

“It was all right with me,” he said years later. “I didn’t go to Berlin to shake hands with him, anyway. ”

Having returned from Berlin, he received no telephone calls from the president of his own country, either. In fact, he was not honored by the United States until 1976, four years before his death.

Owens Olympic victories made little difference to him. He earned his living by looking after a school playground, and accepted money to race against cars, trucks, motorcycles and dogs.

“Sure, it bothered me, ”he said later. “But at least it was an honest living. I had to eat.”

In time, however, his gold medals changed his life. “They have kept me alive over the years,” he once said. “Time has stood still for me. That golden moment dies hard.”

1. In the Big Ten Meet, Owens ___.

A．hurt himself in the back	B．succeeded in setting many records
C．tried every sports event but failed	D．had to give up some events

2. We can infer from the text that Owens was treated unfairly in the US at that time because ___.

A．he did not talk to the US president on the phone	B．he was the son of a poor farmer
C．he was not of the right race	D．he did not shake hands with Hitler

3. When Owens says “They have kept me alive over the years”, he means that the medals ___.

A．have been changed for money to help him live on

B．have encouraged him to overcome difficulties in life

C．have made him famous in the US

D．have kept him busy with all kinds of jobs

4. What would be the best title for the text?

A．Making a living as a sportsman	B．Golden Moment — a life time struggle
C．Jesse Owens, a great American athlete	D．How to be a successful athlete

4 . 听下面一段较长对话，回答以下小题。
1. What's Lisa's nationality?

A．Chinese.

B．Spanish.

C．American.

2. How many grapes do the Spanish eat as the clock strikes midnight?

A．10.

B．12.

C．15.

3. What do people in the Philippines do for good luck?

A．Cook sauerkraut.

B．Eat round fruits.

C．Have peas and pork.

4. What is the conversation mainly about?

A．New Year traditions.

B．Trips around the world.

C．Customs in different countries.

5 . 听下面一段较长对话，回答以下小题。
1. When did the man finish his study abroad?

A．At the age of 14.

B．At the age of 16.

C．At the age of 18.

2. What surprised the man most about studying in Australia?

A．He traveled around alone.

B．He could make friends easily.

C．He was popular with girls.

6 . Deep in the wilderness of northern Kenya, two boys found a pair of crying cheetah cubs (猎豹幼崽). The cubs' mother had been killed by a lion. The cheetahs were only a few weeks old. In the wild, about 9 out of 10 cheetah cubs die before they are three months old. They are food for lions. But these cubs were so lucky that they were saved by their "heroes", who brought them to Jane and Ian Craig. The Craigs help save endangered animals at the Lewa Wildlife Conservancy.
The Craigs nursed the cheetah cubs back to health — feeding them with bottles, sleeping with them, and comforting them. They named the cubs Sambu and Toki. But what would become of these cubs? How would they survive on their own? In the wild, cubs stay with their mothers until they are almost 2 years old. During that time, cheetah mothers teach their young how to hunt and how to protect themselves. The Craigs wouldn't be able to find a cheetah mother to teach the cubs. So they turned to a man named Simon King.
King has spent more than twenty years studying cheetahs. He gave them a nod of approval when hearing about this, though taking care of two baby cubs would take a huge amount of time. For two years, he would need to have them at his side most of the time. But he felt there was no other choice. And so, when the brothers were one month old, King became their father.
The brothers followed King everywhere. If they saw large dangerous and fierce mammals, King would growl at the cubs the way a mother cheetah would have, which was a signal for the cubs to stay away. They learned quickly. King taught the cheetahs to hunt using a toy rabbit as King pulled it around on a rope. With more lessons and training, the brothers began to hunt on their own. King is one proud father now.
1. What do we know about the two cheetah cubs?

A．They like the Craigs very much.

B．Their lives were in danger in the wild.

C．Their mother was killed by humans.

D．They were not afraid of lions.

2. What worried the Craigs?

A．There was no cheetah mother to teach the cubs.

B．The cubs were dangerous.

C．They had no time to take care of the cubs.

D．There was no living place for the cubs.

3. The cheetah brothers learnt hunting skills from ________.

A．Simon King	B．the boys
C．the Craigs	D．their mother

4. In which part of a magazine would we expect to find this text?

A．History	B．Science
C．News report	D．Nature

7 . No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.     1     Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact.     2    

Secondly,     3     It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

Thirdly, talk with the client and discover the best means to resolve his problem.     4    

In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.

Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.

Finally, create a procedure for recording different types of customer complaints.     5    

A．Listen to your customer’s complaints and you can improve your service.

B．There will be times when you’ll be unable to resolve the issue immediately.

C．When receiving a complaint, you should apologize for the failure the customer has identified.

D．They are a valuable source of information to determine various root causes that need to be addressed within your company.

E．So it’s important to learn to deal with customers’ complaints efficiently.

F．Don't feel ashamed of the failure in your service or product.

G．You should also show your customer that you do understand him by giving full attention.

8 . 完形填空
阅读下面短文，从短文后各题所给的四个选项(A、B、C和D)中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
My mother was a responsible teacher and she retired. So I decided to give her one of my old computers to help her pass the time. She had a little bit of computer _____, so I just set it up for her and let her _____ with it on her own.
As time went on, I ______ the computer was hardly touched. She said she didn’t know ______ to use it. I decided to teach her. I sat and _____ everything and she seemed OK with what I said. Unfortunately, my sister called me at that moment ______ we talked on the phone for an hour. Then when I saw her again, she was sitting in front of the computer, looking quite _______ The screen saver (屏幕保护) had appeared and she didn’t know how to ______ it off. She had tried _____ every key and it didn’t work. I told her, “Just _____ the mouse a little.” What I meant was that she just needed to move the mouse around to _____ the computer up. What she did was to _____ the mouse and start shaking it around in mid-air until the _______went completely black. I couldn’t help laughing because of her funny ______ The more I laughed the ______she got.
She thought that I was a (n) _____ teacher and she decided to figure the thing out herself. Well, at least I helped her overcome her ______ of breaking something and encouraged her to ______ a little.
About a week later, I found a home-made ______ card with a mouse on the front making a funny face ______ to my door. It said, “Thanks for the computer lessons. Love, Mom.”1.

A．knowledge

B．theory

C．technology

D．history

2.

A．watch

B．train

C．play

D．see

3.

A．thought

B．heard

C．found

D．ignored

4.

A．why

B．when

C．how

D．where

5.

A．learned

B．described

C．explained

D．discussed

6.

A．and

B．but

C．because

D．since

7.

A．amusing

B．relaxed

C．interesting

D．discouraged

8.

A．get

B．break

C．cut

D．turn

9.

A．hitting

B．feeling

C．changing

D．removing

10.

A．hang

B．shake

C．rub

D．push

11.

A．clean

B．wake

C．bring

D．take

12.

A．put up

B．cut off

C．pick up

D．put away

13.

A．screen

B．curtain

C．cover

D．window

14.

A．gesture

B．movement

C．action

D．expression

15.

A．happier

B．ruder

C．better

D．angrier

16.

A．impatient

B．humorous

C．careful

D．helpful

17.

A．pressure

B．sadness

C．depression

D．fear

18.

A．observe

B．reply

C．experiment

D．answer

19.

A．shopping

B．birthday

C．inviting

D．greeting

20.

A．stuck

B．appeared

C．printed

D．combined

9 . It was in the Victorian Era(维多利亚时期) that the novel became the leading form of literature in English. Most writers were more concerned to meet the tastes of the middle class. The best known works of the period included the works of Charles Dickens and the Bronté sisters and others.
Charles Dickens came on the literary scene in the 1830s. Dickens wrote vividly about London life and the struggles of the poor. Most of his works were written in a very humorous style, which was popular with readers of all classes.
The Bronté sisters were English writers of the 1840s and 1850s. They began to write from early childhood. In 1846 they published the first book at their own expense as poets; however, their book attracted little attention, selling only two copies. Then the sisters turned to writing novels, each producing a novel in the following year.
An interest in rural matters and the changing social and economic situation of the countryside may be seen in the novels of Thomas Hardy and a number of others.
Literature for children developed as a single style. Some works became well-known, such as those of Lewis Carroll and Edward Lear. Adventure novels were written for adults but are now generally grouped in the list for children. Helen Beatrix Potter was an English author at the end of the Victorian Era, best known for her children's books, which featured animal characters. In her thirties, Potter published the highly successful children's book The Tale of Peter Rabbit in 1902.
1. What can we know about Charles Dickens from the text?

A．He described the struggles of the poor in London.

B．He showed an interest in rural matters in his writing.

C．He focused on changing social and economic situation of the countryside.

D．He published the highly successful children's book.

2. Which is TRUE about the Bronté sisters?

A．They were English writers of the 1830s.

B．They paid to have their first book published.

C．They began their writing from adulthood.

D．Their first book was successful.

3. The author states in the last paragraph that ________.

A．society changed rapidly in the Victorian Era

B．Thomas Hardy was not as famous as Lewis Carroll

C．Edward Lear was famous for writing about animals

D．adventure novels were not written for children at first

4. This text is mainly about ________.

A．literature in the Victorian Era

B．writing styles in the Victorian Era

C．famous works in the Victorian Era

D．the importance of literature in the Victorian Era

10 . 阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。
Saturday, March 24th
We have arrived in the hot, wet city of Bangkok. This is our first trip toThailand(泰国). All the different smells make us want to try the food. We aregoing to eat something special for dinner tonight. The hotel we are staying in is
cheap, and very clean. We plan to stay here for a few days, visit some places in
the city, and then travel to Chiang Mai in the North.
Tuesday, March 27th
Bangkok is wonderful and surprising! The places are interesting. We visited
the famous market which was on water, and saw a lot of fruits and vegetables.
Everything is so colorful, and we have taken hundreds of photos already! Later
today we will leave for Chiang Mai. We will take the train north, stay in
Chiang Mai for two days, and then catch a bus to Chiang Rai.
Friday, March 30th
Our trip to Chiang Rai was long and boring. We visited a small village in
the mountains. The village people here love the quiet life-no computers or
phones. They are the kindest people I have ever met. They always smile and say
"hello". Kathy and I can only speak a few words of Thai, so smiling is the best
way to show our kindness. I feel good here and hope to be able to come back
next year.
1. The diaries above show the writer's _____ days in Thailand.

A．3	B．7
C．15	D．30

2. It seems that visitors _____ in Bangkok.

A．often feel hungry

B．can always find cheap things

C．can’t take any photos

D．can enjoy themselves

3. Which of the following is TRUE?

A．Chiang Mai is a beautiful city in the south of Thailand.

B．The writer left Chiang Mai for Chiang Rai by bus.

C．Chiang Rai is a boring city in the mountains.

D．The writer is traveling alone in Thailand.