1 . Listening heals hurts and builds bridges. It gives us the ability to understand and view the world from our own point.

As it turns out, effective listening is actually a combination of two key communication skills: listening and confirming. As an effective listener, your goal is to hear and absorb what another has to say.     1    

This is much easier said than done, so here are a few helpful tips:

•Give the speaker your full attention.

    2     Turn off the TV, your phone, or computer. Watch your body language. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.

•Be patient.

Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly.     3     It will help him/her speak more exactly and it will help you hear and understand better.

·     4    

If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we' re angry, frightened or upset, we often miss key parts of what is being said.

·Hold your fire.

Don't jump to conclusions immediately.     5     If you respond in a way that makes the other person defensive, even if you "win" the argument, you may lose something far more valuable.

A．Never hide your true emotion.

B．Keep your emotions in check.

C．Only then can you respond properly.

D．Stop talking and remove all distractions.

E．If necessary, ask the speaker to explain further.

F．You can take a moment to stand in the other person's shoes.

G．A good listener doesn't react until comprehension is complete.

5 . Are you shy? If you are, you are not alone. In fact, close to 50 percent of people are shy. Almost 80 percent of people feel shy at some point in their lives. These days, shyness is becoming more and more common. Now, scientists are trying to understand shyness. They have some interesting ideas about why people are shy.

Is it possible to be born shy? Many scientists say yes. They say 15 to 20 percent of babies behave shyly. These babies are a little quieter and more watchful than other babies. Interestingly, these shy babies usually have shy parents. As a result, scientists think that some shyness is genetic.

Family size might cause people to be shy as well. Scientists at Harvard University studied shy children. They found that 66 percent of them had older brothers and sisters. As a result, they became shy. At the same time, children with no brothers and sisters may be shy as well. Growing up alone, they often play by themselves. They are not able to learn the same social skills as children from big families.

You may also be shy because of where you were born. When scientists studied shyness in different countries, they found surprising differences. In Japan, most people said they were shy. But in Israel, only one of three people said so. What explains the difference? One scientist says the Japanese and Israelis have different opinions of failure. In Japan, when people do not succeed, they feel bad about themselves. They blame themselves for their failure. In Israel, the opposite is true. Israelis often blame failure on outside reasons, such as family, teachers, friends, or bad luck. In Israel, freedom of opinion and risk taking are strongly supported. This may be why Israelis worry less about failure and are less shy.

For shy people, it can be difficult to make friends, speak in class, and even get a good job. But scientists say you can get over your shyness. They suggest trying new things and practicing conversation. And don’t forget — if you are shy, you are not the only one.

1. What is the passage mainly about?

A．Happiness.

B．Shyness.

C．Kindness.

D．Loneliness.

2. What does the underlined word “genetic” in paragraph 2 probably mean?

A．Passed down from parents.

B．Learned from friends

C．Taught by teachers.

D．Made up by brothers.

3. Which one is not the reason of shyness according to the scientists’ ideas?

A．Genetics.

B．Family size.

C．Failure.

D．Birthplace.

4. What can you do if you want to get over your shyness?

A．Try to know why you are shy.

B．Talk to your parents and blame them.

C．Try to learn some social skills.

D．Try new things and practice conversation.

7 . 你校正在组织英语演讲比赛。请以“The Power of Teamwork”为主题写一篇演讲稿，内容包括：
1.团队合作的重要意义；
2.如何有效合作。
注意.1词数100左右；
2.演讲稿开头和结尾已给出，不计入总词数。
Good morning, everyone,

The topic of my speech is “The Power of Teamwork".

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Thank you!

8 . 假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语 言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加:在缺词处加一个漏字符号(∧)，并在其下面写出该加的词。
删除:把多余的词用斜线(\)划掉。
修改:在错的词下划一横线，并在该词下面写出修改后的词。
注意:1 .每处错误及其修改均仅限一词；
2.只允许修改1。处，多者(从第11处起)不计分。

I was sitting on a train to Shenzhen on the other day. During the journey the middle-aged man suddenly threw up, making those around him extreme upset. The lovely young lady (Miya) sitting near me stepped forward but started talking to him to make sure he was all right. They talked for about 10 minutes, during that time Miya showed such great cares towards that complete stranger. She calms him down and helped him come to the decision seek assistance. Admittedly, she impressed those of us sitting nearby with her good. Thank you and well done for win at being an awesome human being!

9 . The secrets of successful listening

“When people talk, listen completely.” Those words of Ernest Hemingway might be a pretty good guiding principle for many managers, as might the saying by Zeno of Citium, a Greek philosopher, “We have two ears and one mouth, so we should listen more than we say.”     1    

Some firms use a technique known as a “listening circle”.     2     In such a circle, only one person can talk about the issues they face at a time and there is no interruption. A study cited in the Harvard Business Review found that employees who had taken part in a listening circle then suffered less social anxiety and had fewer worries about work-related matters than those who did not.

Listening has been critical to the career of Richard Mullender, who was a hostage (人质) negotiator, dealing with everything from suicide (自杀) prevention to international crimes. He defines listening as “the identification, selection and comprehension of the key words”.     3     Plenty of people think that good listening is about nodding your head or keeping eye contact. But that is not really listening, Mr Mullender argues.

A good listener is always looking for facts, emotions and indications of the speaker’s values. Another important point to bear in mind is that, when you talk, you are not listening. The listener’s focus should be on analysis.

    4     One approach is to make an assessment of what the other person is telling you and then check it with them (“It seems to me that what you want is X”).     5     The fundamental aim is to build up a relationship so the other person likes you and trusts you, Mr Mullender says.

A．It is vital to all effective communication.

B．However, a listener needs to speak occasionally.

C．For people like listening to others.

D．That gives the other party a sense that they are being understood.

E．Therefore, a listener shouldn’t just listen.

F．In it participants are encouraged to talk openly and honestly.

G．For people like being listened to.

10 . 阅读下面文章，根据其内容和所给段落开头语续写两段，使之构成一个完整短文，续写词数应为150左右。

Baskin was a 20-year-old sophomore at the University of South Carolina whose parents ran small restaurant. As he was the only college student in his family, his family tried their best to support him. Baskin always worked as a waiter in the restaurant to lighten his parents' burdens. He was so hardworking that many customers praised his hospitable service. His parents also appreciated and trusted him a lot.

It was a busy night at the restaurant. After a few guests walked in and sat down, they ordered a bottle of the Chateau Pichon Longueville Comtesse 2001-a valuable wine worth almost €6,000.

Having to serve another table, Baskin then asked a workmate to fetch the bottle. However, since the employee was new, she accidentally took the wrong bottle of wine. Instead of the wine that was ordered by the customers, she served the Chateau Pichon Longueville Pomerol 2001, which cost about €5,000. As the bottles and names were similar, no one noticed the mistake.

Baskin didn't realize the mistake until the customers wanted to order a second bottle after finishing the first one. He checked the order quickly and understood what was wrong. He cleverly suggested they order a different one, without letting them know what had happened, which could give him time to think about how to solve the problem.

Everything seemed normal, but Baskin was lost in thought. "What should I do to solve this problem?" he asked himself. If he didn't tell the customers the mistake, he could keep the extra €1000 secretly. As he was also the cashier of the restaurant, no one would know what happened. €1000 was the tuition fee for the whole school year and his parents needn't work hard to earn money for him. Or he could use the money to buy his favorite laptop which his parents couldn't afford. This extra money was really a huge temptation to him. But in this way, he would lose his honesty and dignity.

Paragraph 1:

While he was struggling with his options, his father came over.

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Paragraph 2:

When the customers came to pay the bill, with father 's advice in mind. Baskin decided to do the right thing.

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