Gratitude is more than just saying “thank you”. Gratitude is a deeper appreciation for someone or something. Expressing gratitude makes us feel a positive emotion. Over the past thirty years, there
Building relationships and working successfully with different cultural backgrounds can seem like a major challenge. But you can enjoy the rewards, while keeping dissatisfaction to a minimum. The key to making them work is cultural competence. Essentially, cultural competence is defined as the ability to understand and interact effectively with people from different cultures.
Cultural competence is critical for everyone in today’s modern world. Living and working in a culturally diverse environment sometimes comes with differences of opinion and tension. People with strong cultural competence can resolve these issues creatively, even if a solution seems impossible at first. What’s more, thinking and caring about others with different experiences can bring out a sense of understanding. This helps to build trust between each other.
Cultural competence can be improved through training, education, and experience. Here are some simple tips to help you improve your cultural competence.
Assess yourself
The starting point is to understand your own cultural values and world view. Assess the current level of cultural competence in yourself and identify the knowledge, skills and resources that you want to acquire. This can give you an idea of your strengths and weaknesses in the area so that you can improve yourself in future.
Practice good manners
No matter whom you are dealing with, make sure that you are respecting others’ backgrounds, boundaries and customs. Pay close attention to your communication and make sure that you’re speaking to others in a kind and polite way.
Ask questions
When you don’t understand something or want to know why someone has behaved in a certain way, simply ask. Asking questions stops you making unnecessary assumptions, and shows the questions you did not understand to them.
Keep in mind that developing cultural competence is not a one-shot enterprise. It takes time and practice. Whether you are in a classroom or on campus, cultural competence plays an important role in your daily environment. Recognizing and dealing with cultural differences will create a happier setting for everyone.
1. What is cultural competence according to the passage?2. Why is cultural competence important for people in intercultural environment?
3. Please decide which part is false in the following statement, then underline it and explain why.
>To improve our cultural competence, we should not only understand our strengths and weaknesses in this area, but also ask questions when we don’t understand others’ behaviors, even if we may speak in an impolite way.
4. Apart from the tips mentioned in the passage, what other way(s) can you think of to develop your cultural competence? (In about 40 words)
3 . An apology can achieve great things for both the givers and the receivers although nobody likes to admit that they were wrong.
An apology is crucial to our physical health. When we acknowledge that we are wrongdoers and express our guilt to others, we will free ourselves from the uncomfortable state. This act feels like a weight on us has been lifted.
Apologizing affects us not just physically, but also mentally.
Of course, the most effective apologies often bring a cost to our dignity, since we have to admit that we are wrong in front of others or many people.
| A．There are agreed-upon ways to express our apology to others. |
| B．It’s a way of showing the price we paid for the wronged action. |
| C．A good apology affects the health of those on the receiving end, too. |
| D．But this can often be minor compared to the benefits of a proper apology. |
| E．This means we should take the blame and not try to justify it or explain it away. |
| F．Apologize for what you did rather than what other people might have thought about it. |
| G．It has the ability to disarm others of their anger and to prevent further misunderstandings. |
4 . When I re-entered the full-time workforce a few years ago after a decade of lonely self-employment, there was one thing I was looking forward to the most: the opportunity to have work friends once again. It wasn’t until I entered the corporate world that I realized, for me at least, being friends with colleagues didn’t emerge as a thing on the list at all. This is surprising when you consider the current common emphasis by scholars and trainers and managers on the importance of cultivating close interpersonal relationships at work. So much research has been done to explore the way in which collegial ties can help overcome a range of work place-issues affecting productivity and the quality of work output such as team-based conflict, jealousy, undermining, anger, and more.
Perhaps my expectations of lunches, watercooler’ gossip and caring, deep and meaningful conversations were a legacy of the last time I was in that kind of office environment-Whereas now, as I near the end of my fourth decade, I realize work can be fully functional and entirely fulfilling without needing to be best mates with the people sitting next to you or form a close bond with them.
In an academic analysis just published in the profoundly-respected Journal of Management, researchers have looked-at the concept of “indifferent relationships ”. It’s a simple term that illustrates the fact that relationships at work can reasonably be not close, not important, not sensible and even, dare I say it, disposable or replaceable.
Indifferent relationships are neither positive nor negative. The limited research conducted thus far indicates they’ re especially dominant among those who value independence over cooperation, and harmony over conflict. Indifference is also the preferred option among those who are socially lazy. Maintaining relationships over the long term takes effort. For some of us, too much effort, actually.
As noted above, indifferent relationships may not always be the most helpful approach in resolving some of the issues that pop up at work. But there are nonetheless several proven benefits. One of those is efficiency. Less time chatting and socializing means more time working and yielding (产出).
The other is self-esteem. As human beings, we’re prepared to compare ourselves to each other in what is an anxiety-provoking phenomenon. Apparently, we look down on acquaintances more so than close friends. Since the former is most common among those more likely involved in indifferent relationships, their predominance can boost individuals’ sense of self-worth.
Ego aside, a third advantage is that the emotional neutrality of indifferent relationships has been found to enhance critical evaluation, to strengthen one’s focus on task resolution, and to gain greater access to valuable information. None of that might be as fun as after-work socializing but, hey, I’ll take it anyway
1. What did the author realize when he re-entered the corporate world?| A．Making hew mends with this workmates was not as easy as he had thought. |
| B．Cultivating positive interpersonal relationships helped him shake off lonely feelings. |
| C．Building close relationships with his colleagues was not as important as he had expected. |
| D．Working in the corporate world requires more interpersonal skills than self-employment. |
| A．They should be cultivated. |
| B．They are actual irrelevant. |
| C．They are vital to corporate culture. |
| D．They should be reasonably intimate. |
| A．They feel uncomfortable when engaging in social interactions. |
| B．They often find themselves in confrontation with their colleagues. |
| C．They lack basic communication skills in dealing with interpersonal issues. |
| D．They are unwilling to make efforts to maintain workplace relationships. |
| A．They provide fun at work. |
| B．They improve work efficiency. |
| C．They help resolve differences. |
| D．They help control emotions. |
The Best Response to Criticism
When someone criticizes you, your natural reaction is mostly to feel bad about it or defend yourself. If you lack confidence or if you have no clear opinion about yourself, you may also feel pain and even accept the criticism as true. Living in this world, we have to deal with the opinions of others and keep ourselves safe from their negativity.
Sometimes, you will face genuine criticism from others. If you are too caught up in defensive attitude and not being open minded, you may not receive the criticism well and may not perceive the truth in it. When you are criticized, remember that your opinion of yourself is probably more genuine than the opinion of another who does not know you as much as you know about you.
Yet, we give so much importance to what others say and what they think about us. It is natural because we prefer to be approved and accepted by others, or at least respected and acknowledged for who we are. The truth is, in many respects, criticism is a reflection of the person who indulges in it rather than you. A critic’s criticism reveals more about him and his judgment rather than the object of his criticism.
Criticism is a personal opinion of the critic. It very much depends upon the person, his or her thinking, beliefs, knowledge, attitude and values. It is a product of his worldview, upbringing, values, beliefs, likes and dislikes, knowledge and ignorance. It also depends upon his relationship and attitude towards the person for whom the criticism is intended.
A criticism which is not based upon true discernment（识别能力）and purity of perception and judgment should not be considered true criticism. You can ignore it or use it to know the people who criticize.
Every criticism helps you know about you or those who engage in it. Use it to improve yourself or your relationships. If you understand this truth, you will accept criticism as a blessing and an opportunity to become a better person with better awareness.
1. According to this passage, what is the natural reaction when one gets criticized?2. Why do we give so much importance to what others say and what they think about us?
3. Please decide which part is false in the following statement, then underline it and explain why.
Since every criticism is a personal opinion of the critic, it is not helpful for us.
4. How do you usually respond to criticism?（In about 40 words）
6 . While everyone’s image of their dream home looks a little different, most people will agree that their ideal neighbourhood is filled with friendly faces. Getting to know your neighbours takes time and effort.
Nick Tebbey, national executive officer of Relationships Australia, says spring is the perfect season to start getting to know your neighbours. “When the weather starts warming up we’re all spending more time outdoors.” It makes sense that the best way to get to know a neighbour is to first make sure they actually know you’re neighbours.
To put yourself in the way of these opportunities, Tebbey suggests timing your outings to take place“when other people are out and about as well”. When it comes to actually introducing yourself to your neighbours, Tebbey notes it’s important to do what feels comfortable, whether that’s leaving a note on a building notice board or chatting to someone while you wait for the elevator.
Once you’ve introduced yourself to a neighbor, you can start conversations.
“It’s not about grand gestures or sharing everything about yourself with your neighbours.
| A．In fact, it’s almost the opposite. |
| B．It doesn’t have to require a lot of effort. |
| C．It’s vital to ask questions and remember people’s answers. |
| D．However, it can potentially be easier than you may expect. |
| E．Should you start to feel uncomfortable, you could invite another. |
| F．And the easiest way to do that is with short, repeated interactions. |
| G．The less anxiety you feel, the more likely you are to commit to them. |
7 . Learning how to face silence in conversation is an important skill especially when working across cultures.
In international negotiations, experienced negotiator (谈判者) stay silent and impassive on purpose because that will make others feel uncomfortable and possibly make compromises without having to do anything. Americans especially can’t stand silence, so they often are the first to break the silence and sometimes might be at a disadvantage in negotiations.
So what’s the best response? Set your jaw and wait it out. Don’t offer a compromise just because they are not speaking. If you have to say something, ask a direct question, such as “What’s your initial reaction to that offer?” Once a silence is getting into 45 seconds you could say, “Let’s come back to that in a minute and go on with the next part of our negotiation.”
In presentations, silence can be far more effective than dramatic passion (热情). Before starting, look at the audience and be silent for a moment because that says, “I’m in control. I know what I’m doing. I’m confident.”
A classic example was when Apple co-founder Steve Jobs launched the first iPhone. He introduced with many pauses so that you didn’t miss his key points. Because silence makes us nervous, our natural reaction is that we’d better pay attention, there’s something going on here.
Equally, when giving a speech to staff or trainees, pauses count-especially if there are negatives. If you keep talking you’re spoon feeding. Give people a moment of silence to get beyond the emotional response and to start thinking consciously and processing.
Silence can be an inward-focused thoughtful activity or an outward stillness where you give yourself the time to watch and think and listen to the world around you. Having observed the use of silence in Finland and also among the Blackfeet Nation, a North American Indian tribe in northern Montana in the US, we can see benefits far beyond wheeling and dealing.
Silence can be a very powerful point for understanding ourselves, understanding others, for developing better common understanding and more productive outcomes and that applies to business, politics, education, law, medicine, every area of human life.
1. What is the purpose of the example of Steve Jobs?| A．To show the wisdom of Steve Jobs. | B．To explain silence can be more effective. |
| C．To introduce how to make a presentation. | D．To prove silence can ease one's nervousness. |
| A．Supporting some person with any selfless help. |
| B．Feeding somebody patiently with a small spoon. |
| C．Giving others some new ideas to think over carefully. |
| D．Using a way that discourages independent thought. |
| A．Silence is the best defense. |
| B．Silence in negotiations is of great help. |
| C．Learning the skills about silence is important. |
| D．Silence has different meanings in difficult culture. |
8 . How to Teach Confidence
While it might seem like some people are just born confident, confidence is largely an acquired skill.
Model confident behavior far people.
If you’re trying to improve someone’s confidence, be a model for how they should behave in a confident way.
Praise small accomplishments to raise a person’s self-worth.
If you’re trying to build someone’s confidence, start small. Each accomplishment they complete is a cause for celebration, even if it seems small. Be happy for your friends, kids, or students.
Give specific praise so people know what they did well.
A specific praise is better than a simple “You did well”.
Start with a positive statement before correcting something.
| A．Instead, tell the person exactly what they did well. |
| B．It’s something you can model and teach other people. |
| C．You may have to point out where someone needs to improve. |
| D．Instead of feeling criticized, the person will know you’re sincere. |
| E．Act confident around them and in your interpersonal interactions. |
| F．Your positive energy will teach them to celebrate their achievements. |
| G．You might show someone’s strengths to help them see the bright side. |
9 . Everyone thinks they're great listeners. But the truth is that hearing isn’t necessarily listening, nor is it necessarily listening well. Listening is an art as well as a basic life skill that we are encouraged to practise and master.
●Don't interrupt
●Practice active listening.
To understand better in communication, you can first practice active listening. The art of listening isn't simply about staying quiet 100% of the time, it's also about asking questions, which are for clarification or for further explanation, so that you can fully understand what the speaker is telling you.
●
About 60-75% of our communication is accomplished without speaking. In order to know whether to encourage the speaker, or to open yourself more, it's essential to know what the person's body is saying. Do they display signs of discomfort? Are they cautious about you? Their body language tells a lot.
●Create a suitable environment.
It can be difficult to listen to another person when the TV is screaming, your phone is buzzing and there are thousands of cars passing by.
| A．Listen to non-verbal communication. |
| B．Let the person speak without interruption. |
| C．Listen without forming responses in your mind. |
| D．Here's how to bring the vital life skill into your daily existence. |
| E．Additionally, it's important to hold back your negative judgments. |
| F．Another great way to show your understanding is to respond by nodding. |
| G．When you remove the distractions and find a quiet place it’s easier to listen attentively. |
10 . Why does social media trigger feelings of loneliness and inadequacy? Because instead of being real life, it is, for the most part, impression management, a way of marketing yourself, carefully choosing and filtering the picture and words to put your best face forward.
Online “friends” made through social media do not follow the normal psychological progression of a interpersonal relationship. You share neither physical time nor emotional conversations over the Internet. You simply communicate photographs and catchy posts to a diverse group of people whom you have “friended” or “followed” based on an accidental interaction. This is not to say that your social media friends can't be real friends. They absolutely can, but the two are not the same. Generally speaking, there are no unfiltered comments and casually taken photos on our social media pages. And, rightfully so, because it wouldn't feel safe to be completely authentic and vulnerable with some of our “friends” whom we don't actually know or with whom trust has yet to be built.
Social media can certainly be an escape from the daily routines, but we must be cautioned against the negative effects, such as addiction, on a person's overall psychological well-being.
As humans，we are eager for social connection. Scrolling (滚动) through pages of pictures and comments, however, does not provide the same degree of fulfillment as face to face interactions do. Also, we tend to idealize others' lives and compare our downfalls to their greatest accomplishments, ending in feelings of loneliness and inadequacy.
Social media can lead people on the unhealthy quest for perfection. Some people begin to attend certain events or travel to different places so that they can snap that “perfect” photo. They begin to seek validation through the number of people who “like” their posts. In order for it to play a psychologically healthy role in your social life, social media should supplement an already healthy social network. Pictures and posts should be byproducts of life's treasured moments and fun times, not the planned and calculated image that one is putting out into cyberspace in an attempt to fill insecurities or unmet needs.
Ultimately, social media has increased our ability to connect with various types of people all over the globe. It has opened doors for business and allowed us to stay connected to people whom we may not otherwise get to follow. However, social media should feel like a fun experience, not one that contributes to negative thoughts and feelings. If the latter is the case, increasing face to face time with trusted friends, and minimizing time scrolling online, will prove to be a reminder that your social network is much more rewarding than any “like”, “follow” or “share” can be.
1. What does the author imply social media may do to our life?| A．It may facilitate our interpersonal relationships. |
| B．It may filter our negative impressions of others. |
| C．It may make us feel isolated and incompetent. |
| D．It may render us vulnerable and inauthentic. |
| A．They do not find all their online friends trustworthy. |
| B．They do not want to lose their followers. |
| C．They want to avoid offending any of their audience. |
| D．They are eager to boost their popularity. |
| A．Exaggerate their life's accomplishments. |
| B．Strive for perfection regardless of the cost. |
| C．Paint a rosy picture of other people's lives. |
| D．Learn lessons from other people's downfalls. |
| A．Use social media to increase their ability to connect with various types of people. |
| B．Stay connected to those whom they may not otherwise get to know and befriend. |
| C．Try to prevent negative thoughts and feelings from getting into the online pages. |
| D．Strengthen ties with real-life friends instead of caring about their online image. |
