Every day, in hundreds of ordinary situations, actions speak far louder than words. We talk with our mouth, but we communicate with our facial expressions, our tone of voice and our whole body.
By understanding how to use body language, you can communicate more effectively. Here is how:
Work on your handshake.
Use eye contact. Eye contact is very important in forming an impression of someone. You should have the ability to keep direct eye contact if you want to be taken seriously. But some people feel uncomfortable when it is too strong.
Be yourself. Nonverbal (非言语的) messages come from deep inside you, from your own sense of self-respect. If you are comfortable with yourself, it shows.
| A．Use hand gestures carefully. |
| B．Pay attention to your body-talk. |
| C．A mirror can be useful to examine facial expressions. |
| D．People who know who they are have a relaxed way of talking and moving. |
| E．In the business world, the handshake shows important messages about power. |
| F．Understanding body language is one of the most useful skills you can develop. |
| G．To avoid this problem, change your focus so that you look at somewhere between the eyes and the chin. |
2 . For a long time being happy was considered something that just happened, and there was nothing special about it. Now we know that getting along with other people is something that we can work at. It is possible to act in such a way that other people will like us better. One way is being unselfish, not wanting everything from our friends. Another way is to look for good points, not bad ones in other people. It is surprising how successful this treasure hunt can be.
You don’t have to be spineless (没有骨气的) in order to be popular. In fact, you will be liked and respected if you are not afraid to stand up for your rights. But do it politely and pleasantly. Being friendly and polite to your group, to other people and to strangers and especially to those who do not look important or do not interest you is one way to develop a good character.
You can not expect to be perfect, and you must learn not to be unhappy when you make mistakes. Everyone makes mistakes, and no one is to be blamed unless he refuses to learn from them. Many young people become discouraged when they know in themselves qualities that they do not like — selfishness, laziness, and other unpleasant qualities. Just remember that we all have some of these faults and have to fight against them.
At the same time, it is important to remember that, while you are probably no worse than others, the best way to be happy is to think yourself above other people. When something is wrong, it is good sense to try to make it right. Perhaps you don’t like a teacher or a classmate. Try to see why and look at yourself, too, to be sure that you are not doing anything to make that person dislike you. Some day, things may turn out all right and then you will have to learn to get along the best with situation, without thinking too much about it. Worrying never helps in a situation you can’t change.
1. One of the two ways the author suggested for us to get along with others is _____.| A．to draw attention of our friends |
| B．to demand the best share of everything |
| C．to look for treasure in order to be successful |
| D．to pay more attention to other people’s good points |
| A．be polite and friendly |
| B．give up some rights |
| C．avoid arguing with other people |
| D．be ready to change his or her character |
| A．is no better than others |
| B．is selfish and lazy |
| C．does not draw a lesson from his own fault |
| D．is very happy about his unpleasant quality |
| A．no better than others |
| B．not the same as others |
| C．as having something better than others |
| D．as having better chances than others |
| A．train you to be perfect |
| B．show you the way to be happy |
| C．tell you how to act when you dislike a person |
| D．teach you how to be popular among your friends |
3 . Each week，I give my elderly neighbor a ride to the store when I am going. She keeps trying to
Last week，she brought a(n)
The next day，she paid a(n)
| A．cost | B．pay | C．spend | D．take |
| A．keep | B．admit | C．enjoy | D．stop |
| A．climb | B．walk | C．ride | D．run |
| A．important | B．useful | C．troublesome | D．convenient |
| A．envelope | B．choice | C．basket | D．chance |
| A．lied | B．laid | C．contributed | D．expressed |
| A．$1 | B．$10 | C．$100 | D．$20 |
| A．dark | B．bright | C．extra | D．familiar |
| A．of | B．about | C．from | D．in |
| A．smile | B．love | C．flower | D．hug |
| A．appeared | B．drawn | C．placed | D．written |
| A．attention | B．fine | C．reward | D．visit |
| A．bike | B．pen | C．coat | D．plate |
| A．completely | B．extremely | C．roughly | D．calmly |
| A．mark | B．look | C．impression | D．wound |
| A．if | B．because | C．so | D．otherwise |
| A．defend | B．direct | C．disturb | D．describe |
| A．stamp | B．card | C．letter | D．book |
| A．surprised | B．sorry | C．happy | D．sad |
| A．continues | B．challenges | C．rejects | D．expects |
Over the weekend, his school’s website was hacked, and reporters flooded into his home in the city of Nanjing. Besieged by reporters, the child’s mother offered a formal apology for her son’s behavior. “We want to apologize to the Egyptian people and to people who have paid attention to this case across China.” the boy’s mother told the local newspaper.
With China’s economy booming over the past decades, a growing number of the country’s residents have become global tourists. Earlier this month, Chinese Vice Premier Wang Yang addressed: “Uncivilized behavior of some of tourists is giving this country a bad reputation abroad.” The discussion about Chinese quality was carried out on many media.
On the bright side, Egypt government described the damage to the temple as superficial（表面的）and could be restored and they would forgive the boy. While the act of Ding Jinhao symbolizes a national shame, meanwhile, many people concern about the child’s development and wish he could return to anonymity once more. “The boy has known his mistake and cried all night. He has to be moved around because reporters rushes to his house for interviews.” said a reporter who talked with the parents.
1. The passage is mainly about ________.
| A．Chinese tour in Egypt |
| B．the wave caused by Chinese uncivilized behavior |
| C．the discussion on Chinese education |
| D．the importance of Weibo |
| A．Critical. | B．Doubtful. |
| C．Tolerant. | D．Supportive. |
| A．Chinese people are influential |
| B．China is a civilized country |
| C．people shouldn’t go abroad |
| D．some misconducts are bad for our image |
| A．the boy wasn’t hurt |
| B．the boy has caused irreparable（不可挽回的）damage to the statue |
| C．the boy has escaped from the public attention |
| D．many people hope the boy can live back a normal life |
A friend of mine，recently told me that she hadn't spoken to her son in almost three years. She said that she and her son had had a disagreement about his wife and that she wouldn't speak to him again unless he called first. When I suggested that she be the one to reach out，she said，“ I can't do that. He’s the one who should apologize. ” After a little gentle encouragement，however，she did decide to be the first one to reach out. To her amazement，her son was grateful for her willingness to call and offered an apology of his own. As is usually the case，when someone takes the chance and reaches out，everyone wins.
Whenever we hold on to our anger, we turn“ small stuff”问题）”into really“ big stuff” in our minds. We start to believe that our positions are more important than our happiness. They are not. If you want to be a more peaceful person you must understand that being right is almost never more important than allowing yourself to be happy. The way to be happy is to let go，and reach out. Let other people be right. This doesn't mean that you're wrong. Everything will be fine. You'll experience the peace of letting go，as well as the joy of letting others be right.
You'11 also notice that，as you reach out and let others be “right”，they will become less defensive and more loving toward you. They might even reach back. But，if for some reason they don't， that's okay too. You '11 have the inner satisfaction of knowing that you have done your part to create a more loving world，and certainly you'11 be more peaceful yourself.
1. The underlined word “ rekindle” in Paragraph 1 probably means “ ”.
| A．recover | B．develop |
| C．accept | D．replace |
| A．we can turn small issues into big ones |
| B．our positions are higher than others |
| C．our own opinions matter most |
| D．others will be less defensive |
| A．let go of our own rights |
| B．realize that you are wrong. |
| C．expect others to give in |
| D．apologize to others first. |
| A．People should keep peaceful when facing small stuff. |
| B．Reaching out and apologizing wins one peace and happiness. |
| C．We should tell apart small and big stuff in our daily life. |
| D．It's necessary to enjoy our friendship and family relationship. |
6 . It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online.
The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body.
Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion:
Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.
In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.
| A．Will the situation be out of control because of your anger? |
| B．Intolerance has contributed to lots of violent incidents. |
| C．How to keep ourselves safe when we argue with others? |
| D．The waiter has been arrested for further investigation and trial. |
| E．This incident caused an outcry among netizens and opinion leaders. |
| F．But it is difficult to control our anger when we have conflict with others. |
| G．So next time you deal with conflict, it is. more advisable to control your temper and say “sorry” with a smile. |
Leadership today is not about forcing others to do things. If this is even possible, it is short-term, and tends to backfire. If you order someone to do something against their will, they may do it because they feel they must, but the anger they feel will do more harm in the long-term, They will also experience fear.
Fear causes the thinking brain to shut down, making the person unable to function at his or her best. If they associate you with this emotion of fear. They will become less functional around you, and you will have succeeded in not only shooting yourself in the foot. but possibly making a very good employee or partner unable to perform effectively. Fear has no place in leadership.
The way we influence people in a lasting way is by our own character, and our understanding and use of emotion. We can order someone to do something, which may be part of the work day; or we can employ them at the emotional level, so they became fully devoted to the projects and provide some of their own motivation (积极性). Today’s work place is all about relationships.
Anyone works harder in a positive environment in which they are recognized and valued as a human being as well as a worker. Everyone produces just a bit more for someone they like. Leaders understand the way things work. They know the pay check is not the single most motivating factor (因素) in the work life of most people.
The true strength of leadership is an inner strength that comes from the confidence of emotional intelligence—knowing your own emotions, and how to handle them, and those of others. Developing your emotional intelligence is the single best thing you can do if you want to develop your relationships with people around you, which is the key to the leadership skills.
1. An employee may have a feeling of fear in the work place when ________.
| A．he is forced to do things | B．be cannot work at his best |
| C．he feels his brain shut down | D．he thinks of his work as too heavy |
| A．People tend to associate leadership with fear |
| B．Working conditions affect people’s physical health |
| C．Good relationship is the key to business success |
| D．Smart people are more functional in the work place. |
| A．provide better suggestions | B．develop his own personality |
| C．five his employees a pay raise | D．hide his own emotion of fear |
| A．provide a variety of project for employees |
| B．help raise employee’s living standards |
| C．give employees specific instructions |
| D．deal wisely with employees’ emotions |
| A．Some kids might laugh at or make fun of them. |
| B．They also might need to get a special bus to school. |
| C．Life can be challenging for a kid with special needs. |
| D．It is good manners to offer help to kids with special needs. |
| E．Being friendly to kids with special needs is one of the best ways to be helpful. |
| F．They might need medicine or other help as they go about their daily activities. |
| G．Someone could have trouble with anxiety, but you wouldn't know it unless told about it. |
9 . No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.
Secondly,
Thirdly, talk with the client and discover the best means to resolve his problem.
In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.
Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.
Finally, create a procedure for recording different types of customer complaints.
| A．Listen to your customer’s complaints and you can improve your service. |
| B．There will be times when you’ll be unable to resolve the issue immediately. |
| C．When receiving a complaint, you should apologize for the failure the customer has identified. |
| D．They are a valuable source of information to determine various root causes that need to be addressed within your company. |
| E．So it’s important to learn to deal with customers’ complaints efficiently. |
| F．Don't feel ashamed of the failure in your service or product. |
| G．You should also show your customer that you do understand him by giving full attention. |
10 . A
Thanks to a young waiter, I only recently discovered that a friend of 20 years was once a yo-yo virtuoso(溜溜球大师).
“Oh, stop it!” Jackie said when I started laughing during our dinner. “I was, too. And I knew how to ‘Walk the Dog.’ ”
“Wow, really?” said our waiter, Jumario Simmons, flashing a big smile at us.
“Don’t encourage her,” I said.
“What else could you do?” he asked.
“I did ‘Round the World,’” Jackie said, now ignoring me completely. “That cradle(婴儿时期的) thing, too.”
I’d asked Jumario what he did when he wasn’t waiting on tables. The 24-year-old waiter was so smart that I knew there had to be more to his story. It turns out that he won a regional yo-yo competition last year. He also gives free lessons to kids. “It gives them something to do,” Jumario said. “Keeps them off the streets.”
One of the great things about eating out is the table talk with strangers, which reminds us that everyone has a life and a name. But the other day I heard that some restaurants are ending this talk between diners and servers. I listened to the reporter describe how their improvements are allowing customers to text orders from their tables to speed up service.
The reporter got my attention with this sentence: “Five minutes after typing ‘I’m at table 3’, a meal arrives at the table.” But there wasn’t a “please” with this order, which should have been a request, by the way. If you’ve ever waited on tables, you know that the last thing you need is yet another way for a customer to be unpleasant.
Most servers are constantly mediating(调解) between customers’ requests for substitutions and overworked cooks’ accusations of treason. Except at high-end restaurants, servers also have to hover like mothers of preschoolers so that we might consider them worthy of a large enough tip to lift their pay to minimum wage.
Texting a server from a table a few feet away is equal to moving our fingers and shouting, “Hey, you!” It was rude in 1957, and it’s rude now. You won’t ever find me texting a waiter or waitress.
1. What do we know from the text?
| A．The waiter knows Jackie well. |
| B．The waiter is good at playing yo-yo. . |
| C．Jackie plays yo-yo in her spare time. |
| D．The author has a great interest in playing yo-yo. |
| A．improve their service |
| B．reduce the cost of service |
| C．show respect for diners |
| D．stop talks between diners and servers |
| A．The pay of servers. |
| B．The work of servers. |
| C．The customers’ request. |
| D．The work of mothers of preschoolers. |
| A．indifferent | B．negative |
| C．curious | D．positive |
| A．how to wait on tables |
| B．the friendship between old friends |
| C．where to eat out |
| D．the relationship between customers and waiters |
